OLDSMOBILE SILHOUETTE 1993 Owners Manual

I
In order to give your inquiry prompt
attention, please call the toll-free
number
listed above. However, if you
wish to write Oldsmobile, write to:
united states
Customer Assistance Representative
Oldsmobile Central Office
920 Townsend Street
P.O.
Box 30095
Lansing,
MI 48909
Canada
General Motors of Canada Limited
Customer Assistance Center 1908 Colonel
Sam Drive
Oshawa, Ontario LlH 8P7
A listing of all Oldsmobile Zone Offices
and offices outside the
U.S. which can
assist you can also be found
in the
warranty booklet. When contacting Oldsmobile, please
remember that your problem will likely
be resolved in the dealership, using the
dealership’s facilities, equipment and
personnel. That is why we suggest you
follow Step One first
if you have a
problem.
Customer Assistance Fbr the
Hearing or Speech Impaired
To assist owners who have hearing
difficulties, Oldsmobile has installed special TDD (Telecommunication
Devices for the Deaf) equipment in its
Customer Assistance Center. Any
hearing or speech impaired customer
who has access
to a TDD or a
conventional teletypewriter (TTY) can
communicate with Oldsmobile by
dialing: 1-800-TDD-OLDS. (TDD users
in Canada can dial 1-800-263-3830.)
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Customer Assistance ln$ioM*on
300
GM participation In Better
Business Bureau
MediationArMmtion
Program*
Our experience has shown that the
Customer Satisfaction Procedure
described earlier in this section has been
very successful in achieving customer satisfaction. However,
if you have not
been substantially satisfied, Oldsmobile wants you to be aware
of GM’s
voluntary participation in a no-charge
mediation/arbitration program called
BBB AUTO LINE. This program is
administered by the Council
of Better
Business Bureaus through local Better
Business Bureaus.
The program can resolve individual
disputes involving vehicle repairs and
the interpretation of your New Vehicle
Limited Warranty. We
prefer that
you not resort to BBB
AUTO
LINE until after a final decision
is made under the Customer Satisfaction
Procedure. However,
you may file a
claim at any time by contacting your
local Better Business Bureau (BBB) at
the following toll-free number:
1-800-955-5100. For further information
about filing a claim,
you may also write
to:
BBB AUTO
LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
In order to file a claim, you will have to
provide your name and address, the
vehicle identification number (VIN) of
your vehicle, and a statement
of the
nature of your complaint. BBB staff may
try to help resolve your dispute through
mediation. If mediation is not
successful, or if you do not wish to
participate in mediation, eligible
customers may present their case to an
impartial third-party arbitrator at an
informal hearing. The arbitrator will
render a decision in your case, which
you may accept or reject. If
you accept a
valid arbitrator decision, GM will be
bound by that decision. The entire
dispute settlement process should
ordinarily
take about 40 days from the
time
you file your complaint to the time a
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decision is rendered (or 47 days if you
did not first contact your dealer or
Oldsmobile).
We encourage you to use this program
before or instead of resorting to the
courts. We believe it offers advantages
over courts in most jurisdictions because
it is fast, free of charge, and informal
(lawyers are not usually present,
although you may retain one at your
expense
if you choose). Arbitrators
make decisions based on the principles
of fairness and equity, and are not
required to duplicate the functions of
courts by strictly applying state
or
federal law. If you wish to go to court,
however, we do not require that you first
file a claim with
BBB AUTO LINE**
unless state law provides otherwise. Whatever your preference may be,
remember that if
you are unhappy with
the results of
BBB AUTO LINE, you
can still go to court because an
arbitrator’s decision is binding on
GM
but not on you, unless you accept it.
Eligibility is limited by vehicle
agelmileage and other hctors. For
further information concerning the
program, call the
BBB at
1-800-955-5100. You may also call the
Oldsmobile Customer Assistance
Center.
* This program may not be available in
all states, depending
on state law.
Canadian owners refer
to your warranty
booklet. General Motors reserves the right
to change eligibility limitations and/or to
discontinue its participation in this
program.
** Some states may require that you file a
claim with
BBB AUiV LNE before
resorting
to state-operated procedures
(including
court).
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Customer Assistance lnfomzation
302
Reporting Safety Defects to the United States Government
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury
or death, you should
immediately inform the National Highway Traffic Safety Administration
(NHTSA),
in addition to notifying
General Motors.
If NHTSA receives similar complaints,
it may open an investigation, and if it
finds that a safety defect exists in a
group
of vehicles, it may order a recall
and remedy campaign. However,
NHTSA cannot become involved in
individual problems between you, your
dealer, or General Motors.
To contact NHTSA, you may either call
the Auto Safety Hotline toll-free at
1-800-424-9393 (or 366-0123 in the
Washington,
D.C. area) or write to:
NHTSA
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information
about motor vehicle safety from the
Hotline.
Reporting Safety Defects to the Canadian Government
If you live in Canada, and you believe
that your vehicle has a safety defect, you
should immediately notify Transport
Canada, in addition to notifying General
Motors of Canada Ltd.
You may write
to: Transport Canada
Box 8880
Ottawa, Ontario IUG 3J2
Repofling Safety Defects to
General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, we certainly hope you’ll notify us.
Please call us at
1-800-442-6537, or
write:
Oldsmobile Customer
Assistance Network
P.O.
Box 30095
Lansing, Michigan 48909
In Canada, please call us at
1-800-263-3777 (English) or
1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Assistance Center
1908 Colonel Sam Drive
Oshawa,
Ontario LlH 8P7
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X8002
Oldsmobile Roadside
Assistance Program Features
& Benefits
The Oldsmobile Roadside Assistance
program means help is just a toll-free
call away-24 hours a day, 365 days
a
year.
Courteous and capable Customer
Assistance Advisors are on-call to
provide you with prompt assistance.
24-Hour Oldsmobile Roadside
Assistance Number
1-800-535-OLDS (6537) is the one
number to call for assistance in the
United States. Trained Customer
Assistance Advisors, on-call to render
assistance to Oldsmobile drivers, can
dispatch roadside assistance and towing service, locate the nearest Oldsmobile
dealership, take your request for an
Oldsmobile computerized trip routing
or
simply answer any questions the
Oldsmobile driver may have about the
coverage provided by your Oldsmobile
Roadside Assistance Program. The
Oldsmobile Roadside Assistance
number
is fully staffed and operational
24 hours a day, 365 days a year.
Who Is Covered?
Oldsmobile Roadside Assistance covers
all 1993 Oldsmobile vehicles?
Coverage is for the Oldsmobile vehicle,
regardless of the driver, and is
concurrent with the Bumper-to-Bumper
Plus warranty period.
Oldsmobile reserves the right to limit
services or reimbursement to an owner
or driver when in Oldsmobile’s
judgement the claims become excessive
in frequency or type of occurrence.
* Whicles sold outside the United States do
not have roadside assistance features and
bene$ts.
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Customer Assistance In$iormahn
Service Publications
Information on how to obtain Product Service Publications, Subscriptions and
Indexes as described below is applicable only in the
fifty U.S. states (and the
District of Columbia) and only for cars
and light trucks with
GVWR less than
l0,OOO pounds (4 536 kg).
In Canada, information pertaining to
Product Service Bulletins and Indexes
can be obtained by writing to:
General Motors
of Canada Limited
Service Publications Department
1908 Colonel Sam Drive
Oshawa, Ontario
LlH 8W.
Oldsmobile regularly sends its dealers
useful service bulletins about Oldsmobile products. Oldsmobile
monitors product perfbrmance in the
field. We then prepare bulletins for
servicing our products better.
Now, you
can get these bulletins too.
Bulletins cover various subjects. Some
pertain to the proper use and care of
your vehicle. Some describe costly
repairs. Others describe inexpensive
repairs which,
if done on time with the
latest parts, may avoid future costly
repairs. Some bulletins tell
a technician
how to repair a new or unexpected
condition. Others describe a quicker
way
to fix your vehicle. They can help a
technician service your vehicle better. Most bulletins apply to conditions
affecting a small number of cars
or
trucks. Your Oldsmobile dealer or a
qualified technician may have
to
determine if a specific bulletin applies to
your vehicle.
You can subscribe to all Oldsmobile
bulletins.
This way you’ll get them as
they come out. You can wait a while and
get an index to the bulletins. You can
also get individual bulletins. However,
you’ll need the index to identify them.
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Subscriptions
You can subscribe to all Oldsmobile
Product Service Publications (PSP’s).
This will include bulletins for
all
vehicles sold by Oldsmobile and will not
be
limited to PSP’s applicable to any
particular model. When you buy a
subscription, you will receive the PSP’s
in periodic mailings, shortly after they
come out.
A subscription costs $100.00
U.S. and includes a special binder, and
it entitles you
to all PSP’s published by
Oldsmobile during the model year? You
can purchase a subscription by sending a
check or money order to Lansing
Lithographers,
P.O. Box 23188, Lansing,
Michigan
48909, along with the order
form located in the following text.
You may get additional subscription
ordering forms
by calling the toll-free
number shown in the following text.
*Prices subject to change.
Individual PSP’s
If you don’t want to buy all the PSP’s
issued
by Oldsmobile for all models in
the model year, you can buy individual
PSP’s, such as those which may pertain
to a particular model.
To do this, you
will first need to see our index of PSP’s.
It provides
a variety of information.
Here’s what you’ll
find in the index and
how you can get one:
What Mu’// Find in the Index
A list of all PSP‘s published by
Oldsmobile in a model year
(1989 or
later). PSP’s covering
all models of
Oldsmobile vehicles are listed in the same index.
Ordering information so you can buy
the specific PSP’s you may want.
Price information for the PSP’s you
may want to buy.
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How bu Can Get an Index
Indexes are published periodically. Most
of
the PSP’s which could potentially
apply
to the most recent Oldsmobile
models will
be listed in the most recent
publication for that model year.
This
means you may want to wait until the
end of the model year before ordering
an index,
if you are interested in buying
PSP’s pertaining to a current model year
car or truck.
Some
PSP‘s pertaining to a particular
model year vehicle may be published in
later years, and these would be listed in
the later year’s index. When
you order
an index for a model year that
is not
over yet, we’ll send you the most recently published issue. Check the
ordering form for indexes for earlier
model years. Cut out the ordering form,
fd it out,
and mail it in. We will then
see to it that
an index is
mailed to you. There is no
charge for indexes for the
1989-1993
model years.
Toll-F’ree Telephone Number
If you want an additional ordering form
for an index or a subscription, just call
toll-free and we’ll be happy to send you one. Automated recording equipment
will take your name and mailing
address. The number to call
is
Copies at Participating Dealers
Copies of indexes and individual PSP’s
are at your participating Oldsmobile
dealer. You can ask to see them.
1-800-551-4123.
A Very Important Reminder
These PSP’s are meant for technicians.
They are not meant for
the “do-it-
yourselferl’ Technicians have the
equipment, tools, safety instructions, and know-how
to do a job quickly and
safely.
Oldsmobile Service Publications
You can get these by using the following
order form. They include: Product
Service Publications, Service Manuals
and Owner Publications.
If the order form is missing, you can
write:
Lansing Lithographers
P.O. Box 23188
Lansing, Michigan 48909
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Publication Order Fom
Oldsmobile Division service
publications
are intended for use by
professional, qualified technicians.
Attempting repairs or service without
the appropriate training, tools, and
equipment could cause injury to you or
others and damage to your vehicle
that
may cause it not to operate properly.
Product Service
Publications Indexes
(Mailed at no charge)
MODEL YEAR QUANTITY
1993 Model Year
1992 Model Year
1991 Model Year
1990 Model Year
1989 Model Year
Individual Product Service Publications
PSP NUMBER* sERvCE
MONTHWEAR** SUBfOTAL EACH
QUANTITY
1
2 .oo
2 .oo
2 .oo
$4.00 $4.00
~~
2 .oo
2 .oo
2 .oo
2 .oo
+st item per order is $4; each additional item is $2 I SUBTOTAL I
* Orders cannot be filled without appropriate numbers.
These numbers are in the
PSP Index.
** No additional charge for other items from the same Service Guild issue.
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1993 Model Year with Binder I I $100.00 I
1992 Model Year with Binder I I 100.00 I ~ ~~
1991 Model Year with Binder I 100.00 I
1990 Model Year with Binder I I 100.00 I
1989 Model Year with Binder 100.00
Subtotal SubscriDtion Service Subtotal Service Publications
(From Front)
Total Order
* Price subject to change.
Mail Order Form and check or money
order
(in U.S. funds) payable to:
Lansing Lithographers
P. 0. Box 23188
Lansing, Michigan 48909
Allow about 4 weeks for handling
and mailing.
NAME (Type or Print)
STREET ADDRESS
CITY, STATE,
ZIP CODE
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