mileage OLDSMOBILE SILHOUETTE 1997 Owner's Guide

Long TripEIighway Maintenance Schedule
100,000 Miles (I 66 000 km) (Continued)
- In hilly or mountainous terrain.
- When doing frequent trailer towing.
- Uses such as found in taxi, police or
delivery service.
If you do not use pour vehicle under any of
these corzditions, the- fluid and filter do not
require clznrzgirzg.
DATE
SERVICED BY ACTUAL MILEAGE
150,000 Miles (240 000 km)
0 Drain, flush and refill cooling system
(or every
60 months since last service,
whichever occurs first). See “Engine
Coolant”
in the Index for what to use.
Inspect hoses. Clean radiator, condenser,
pressure cap and neck. Pressure test the
cooling system and pressure cap.
An Emission Control Service.
I DATE ACTUAL MILEAGE SERVICED BY:
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For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
Retail facility name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you to call
us so we can give your inquiry
prompt attention. However,
if you wish to write
Oldsmobile, address your inquiry to:
Customer Assistance Representative
Oldsmobile Central Office
920 Townsend Street
P.O. Box 30095
Lansing, MI 48909 Refer to your
Warranty and Owner Assistance
Information booklet for addresses of
GM Overseas offices.
When contacting Oldsmobile, please remember that your concern will likely be resolved
in the retail facility,
using the retailer’s facilities, equipment and personnel.
That is why we suggest you follow Step One first
if you
have
a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones
(TTYs).
Oldsmobile has TTY equipment available at its
Customer Assistance Center.
Any TTY user
can communicate with Oldsmobile by dialing:
I -800-833-OLDS. (TTY users in Canada can dial
1-800-263-3830.)
In Canada, write to:
General Motors of Canada Limited
Customer Communication Centre,
163-005
1908 Colonel Sam Drive
Oshawa, Ontario
LI H 8P7
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GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet. General
Motors reserves the right
to change eligibility
limitations and/or to discontinue its participation in
this program.
Both Oldsmobile and your Oldsmobile retailer are
committed to making sure
you are completely satisfied
with your new vehicle. Our experience has shown that,
if a
situation arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier
in this section is very successful.
There may be instances where an impartial third party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Oldsmobile voluntarily participates
in
BBB AUTO LINE. BBB
AUTO LINE is an
out-of-court program
administered by
the Better Business Bureau system to
settle automotive disputes. This prograin is available
free of charge to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write
them at the
following address:
BBB AUTO
LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone:
1 -800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VTN)
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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