ESP Oldsmobile Silhouette 2004 s Owner's Guide

Treadwear
The treadwear grade is a comparative rating based on
the wear rate of the tire when tested under controlled
conditions on a speci®ed government test course.
For example, a tire graded 150 would wear one and
a half (1.5) times as well on the government course as
a tire graded 100. The relative performance of tires
depends upon the actual conditions of their use,
however, and may depart signi®cantly from the norm
due to variations in driving habits, service practices and
differences in road characteristics and climate.
Traction ± AA, A, B, C
The traction grades, from highest to lowest, are AA, A,
B, and C. Those grades represent the tire's ability
to stop on wet pavement as measured under controlled
conditions on speci®ed government test surfaces of
asphalt and concrete. A tire marked C may have poor
traction performance. Warning: The traction grade
assigned to this tire is based on straight-ahead braking
traction tests, and does not include acceleration,
cornering, hydroplaning, or peak traction characteristics.
Temperature ± A, B, C
The temperature grades are A (the highest), B, and C,
representing the tire's resistance to the generation
of heat and its ability to dissipate heat when tested
under controlled conditions on a speci®ed indoor
laboratory test wheel. Sustained high temperature can
cause the material of the tire to degenerate and
reduce tire life, and excessive temperature can lead to
sudden tire failure. The grade C corresponds to a
level of performance which all passenger car tires must
meet under the Federal Motor Vehicle Safety Standard
No. 109. Grades B and A represent higher levels of
performance on the laboratory test wheel than the
minimum required by law.
Warning: The temperature grade for this tire is
established for a tire that is properly in¯ated and not
overloaded. Excessive speed, underin¯ation, or
excessive loading, either separately or in combination,
can cause heat buildup and possible tire failure.
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If a Tire Goes Flat
It's unusual for a tire to ªblowoutº while you're driving,
especially if you maintain your tires properly. If air goes
out of a tire, it's much more likely to leak out slowly.
But if you should ever have a ªblowout,º here are a
few tips about what to expect and what to do:
If a front tire fails, the ¯at tire will create a drag that
pulls the vehicle toward that side. Take your foot off the
accelerator pedal and grip the steering wheel ®rmly.
Steer to maintain lane position, and then gently brake
to a stop well out of the traffic lane.
A rear blowout, particularly on a curve, acts much like
a skid and may require the same correction you'd use
in a skid. In any rear blowout, remove your foot from
the accelerator pedal. Get the vehicle under control by
steering the way you want the vehicle to go. It may
be very bumpy and noisy, but you can still steer.
Gently brake to a stop, well off the road if possible.{CAUTION:
Lifting a vehicle and getting under it to do
maintenance or repairs is dangerous without
the appropriate safety equipment and training.
The jack provided with your vehicle is designed
only for changing a ¯at tire. If it is used for
anything else, you or others could be badly
injured or killed if the vehicle slips off the jack.
Use the jack provided with your vehicle only for
changing a ¯at tire.
If a tire goes ¯at, the next part shows how to use your
jacking equipment to change a ¯at tire safely.
Changing a Flat Tire
If a tire goes ¯at, avoid further tire and wheel damage
by driving slowly to a level place. Turn on your hazard
warning ¯ashers.
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Oldsmobile. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer's sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Oldsmobile Customer Assistance Center by calling
1-800-442-6537. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order to
give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
·Vehicle Identi®cation Number (This is available from
the vehicle registration or title, or the plate at the top
left of the instrument panel and visible through the
windshield.)
·Dealership name and location
·Vehicle delivery date and present mileage
When contacting Oldsmobile, please remember that
your concern will likely be resolved at a dealer's facility.
That is why we suggest you follow Step One ®rst if
you have a concern.
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·Emergency Tow:Tow to the nearest dealership
for warranty service or in the event of a
vehicle-disabling accident. Assistance when the
vehicle is mired in sand, mud or snow.
·Flat Tire Change:Installation of a spare tire will be
covered at no charge. (The customer is responsible
for the repair or replacement of the tire if not
covered by a warrantable failure.)
·Jump Start:No-start occurrences which require a
battery jump start will be covered at no charge.
·Dealer Locator Service
·Trip Routing:Your Roadside Assistance
Representative can provide you with speci®c
information regarding this feature.
·Trip Interruption Expense Bene®ts:Your
Roadside Assistance Representative can provide
you with speci®c information regarding this feature.
In many instances, mechanical failures are covered
under Oldsmobile's Bumper-to-Bumper warranty.
However, when other services are utilized, our Roadside
Assistance Representatives will explain any payment
obligations you might incur.For prompt and efficient assistance when calling,
please provide the following to the Roadside Assistance
Representative:
·Your name, home address, and home telephone
number
·Telephone number of your location
·Location of the vehicle
·Model, year, color, and license plate number
·Mileage, Vehicle Identi®cation Number and delivery
date of the vehicle
·Description of the problem
While we hope you never have the occasion to use our
service, it is added security while traveling for you and
your family. Remember, we are only a phone call away.
Oldsmobile Roadside Assistance: 1-800-442-OLDS
(6537), text telephone (TTY) users, call 1-888-889-2438.
Oldsmobile reserves the right to limit services or
reimbursement to an owner or driver when, in
Oldsmobile's judgement, the claims become excessive
in frequency or type of occurrence.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Oldsmobile reserves the right to make any changes
or discontinue the Roadside Assistance program at any
time without noti®cation.
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Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement (®ve days maximum) may be available
for the use of public transportation such as taxi or
bus. In addition, should you arrange transportation
through a friend or relative, reimbursement for
reasonable fuel expenses (®ve day maximum) may be
available. Claim amounts should re¯ect actual costs and
be supported by original receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
you obtained if your vehicle is kept for a warranty repair.
Reimbursement will be limited to a maximum of $30 a
day and must be supported by receipts. This requires
that you sign and complete a rental agreement and meet
state, local and rental vehicle provider requirements.
Requirements vary and may include minimum age
requirements, insurance coverage, credit card, etc.
You are responsible for fuel usage charges and may
also be responsible for taxes, levies, usage fees,
excessive mileage or rental usage beyond the
completion of the repair.
Generally it is not possible to provide a like-vehicle as
a courtesy rental.
Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but
it
is notpart of the New Vehicle Limited Warranty.
A separate booklet entitledWarranty and Owner
Assistance Informationfurnished with each new vehicle
provides detailed warranty coverage information.
Courtesy Transportation is available only at participating
dealers and all program options, such as shuttle
service, may not be available at every dealer. Please
contact your dealer for speci®c information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles:For warranty repairs during
the Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult
your dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
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Vehicle Data Collection and Event
Data Records
Your vehicle, like other modern motor vehicles, has a
number of sophisticated computer systems that monitor
and control several aspects of the vehicle's performance.
Your vehicle uses on-board vehicle computers to monitor
emission control components to optimize fuel economy,
to monitor conditions for airbag deployment and, if so
equipped, to provide anti-lock braking and to help the
driver control the vehicle in difficult driving situations.
Some information may be stored during regular
operations to facilitate repair of detected malfunctions;
other information is stored only in a crash or near crash
event by computer systems commonly called event data
recorders (EDR).
In a crash or near crash event, computer systems, such
as the Airbag Sensing and Diagnostic Module (SDM)
in your vehicle may record information about the
condition of the vehicle and how it was operated, such
as engine speed, brake applications, throttle position,
vehicle speed, seat belt usage, airbag readiness,
airbag performance data, and the severity of a collision.This information has been used to improve vehicle
crash performance and may be used to improve crash
performance of future vehicles and driving safety.
Unlike the data recorders on many airplanes, these
on-board systems do not record sounds, such as
conversation of vehicle occupants.
To read this information, special equipment is needed
and access to the vehicle or the SDM is required.
GM will not access information about a crash event or
share it with others other than
·with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee,
·in response to an official request of police or similar
government office,
·as part of GM's defense of litigation through the
discovery process, or
·as required by law.
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