mileage PONTIAC BONNEVILLE 2003 Owners Manual

Speedometer and Odometer
Your speedometer lets you see your speed in miles per
hour (mph) or kilometers per hour (km/h). Your
odometer shows how far your vehicle has been driven,
in either miles (used
in the United States) or kilometers
(used in Canada).
The speedometer shows a top speed
of 140 mph
(220 km/h). This is not intended to be the vehicle’s top
speed.
Your vehicle is equipped with a tamper resistant
odometer.
If you see ERROR displayed, you’ll know that
someone has probably tried to turn it back.
You may wonder what happens
if your vehicle needs a
new odometer installed. If the new one can be set to
the mileage total of the old odometer, then
it must
be. But
if it can’t, then it’s set at zero and a label must
be put on the driver’s door to show the old mileage
reading when the new odometer was installed.
Trip Odometer
The trip odometer can tell you how far you have driven
since you last reset it.
To set it to zero, press the
trip reset button next to the
instrument panel cluster
on the right side.
3-38

Service
Your dealer knows your vehicle best and wants you to
be happy with it. We hope you’ll go to your dealer
for all your service needs. You’ll get genuine GM parts
and GM-trained and supported service people.
We hope you’ll want to keep your GM vehicle all GM
Genuine GM parts have one of these marks:
Doing Your Own Service Work
If you want to do some of your own service work, you’ll
want to use the proper service manual. It tells you
much more about how to service your vehicle than this
manual can.
To order the proper service manual,
see
Service Publications Ordering Information on
page
7-9.
Your vehicle has an air bag system. Before attempting
to do your own service work, see
Servicing Your Air
Bag-Equipped Vehicle on page
1-55.
You should keep a record with all parts receipts and list
the mileage and the date
of any service work you
perform. See
Par/ E: Maintenance Record on page 6-26.
5-3

When to Change Engine Oil (Vehicles
Without the
GM Oil Life SystemTM)
If any one of these is true for you, use the short trip/city
maintenance schedule:
e
e
e
e
Most trips are less than 5 miles (8 km). This is
particularly important when outside temperatures
are below freezing.
Most trips include extensive idling (such as frequent
driving in stop-and-go traffic).
You frequently tow a trailer or use a carrier
on top
of your vehicle.
The vehicle is used for delivery service, police, tax1
or other commercial application.
Driving under these conditions causes engine oil
to
break down sooner. If any one of these is true for your
vehicle, then you need to change your oil and filter
every
3,000 miles (5 000 km) or 3 months - whichever
occurs first.
If none of them is true, use the long trip/highway
maintenance schedule. Change the oil and filter every
7,500 miles (1 2 500 km) or 12 months - whichever
occurs first. Driving a vehicle with a fully warmed engine
under highway conditions will cause engine oil
to
break down slower.
When to Change Engine Oil (Vehicles
With the
GM Oil Life SystemrM)
If so equipped, your vehicle has a computer system that
lets you know when to change the engine oil and
filter. This is based on engine revolutions and engine
temperature and not on mileage. Based on driving
conditions, the mileage at which an oil change will be
indicated can vary considerably. For the oil life system to
work properly, you must reset the system every time
the oil is changed.
When the system has calculated that oil life has been
diminished, it will indicate that an oil change is
necessary. An ENGINE
OIL CHANGE SOON message
will come on. Change your oil as soon as possible
within the next two times you stop for fuel. It is possible
that,
if you are driving under the best conditions, the
oil life system may not indicate that an oil change
is necessary for over a year. However, your engine oil
and filter must be changed at least once a year and
at this time the system must be reset. It is also
important to check your oil regularly and keep it at the
proper level.
If the system is ever reset accidentally, you must
change your oil at
3,000 miles (5 000 km) since your
last oil change. Remember
to reset the oil life system
whenever the oil is changed.
5-20

Part A: Scheduled Maintenance
Services
In this part are scheduled maintenance services which
are to be performed at the mileage intervals specified.
Using Your Maintenance Schedule
We at General Motors want to keep your vehicle in good
working condition. But we don’t know exactly how
you’ll drive it. You may drive short distances only a few
times a week. Or you may drive long distances all
the time in very hot, dusty weather. You may use your
vehicle in making deliveries. Or you may drive it to
work, to do errands or in many other ways.
Because of the different ways people use their vehicles,
maintenance needs may vary. You may need more
frequent checks and replacements. So please read the
following and note how you drive.
If you have
questions on how to keep your vehicle in good condition,
see your dealer. This part tells you the
maintenance services you should
have done and when you should schedule them.
When you go to your dealer for your service needs,
you’ll know that GM-trained and supported service
people will perform the work using genuine GM parts.
The proper fluids and lubricants to use are listed in
Part
D. Make sure whoever services your vehicle uses
these.
All parts should be replaced and all necessary
repairs done before you or anyone else drives the
vehicle.
These schedules are for vehicles that:
carry passengers and cargo within recommended
limits. You will find these on your vehicle’s
Tire-Loading Information label. See
Loading Your
Vehicle on page 4-34.
are driven on reasonable road surfaces within legal
use the recommended fuel. See Gasoline Octane
driving limits.
on page 5-5.
6-4

Footnotes
t The U.S. Environmental Protection Agency or the
California Air Resources Board has determined that the
failure to perform this maintenance item will not nullify
the emission warranty or limit recall liability prior to
the completion of the vehicle
's useful life. We, however,
urge that all recommended maintenance services be
performed at the indicated intervals and the
maintenance be recorded.
*If your vehicle has the GM Oil Life SystemTM,
a
computer system lets you know when to change the oil
and filter. This is based on engine revolutions and
engine temperature and not on mileage. Based
on driving conditions, the mileage at which an oil change
will be indicated can vary considerably. For the oii life
system to work properly, you must reset the system
every time the oil is changed.
When the system has calculated that oil life has been
diminished, it will indicate that an oil change is
necessary. An ENGINE
OIL CHANGE SOON message
will come on. Change your oil as soon as possible
within the next two times you stop for fuel. It is possible
that, if you are driving under the best conditions, the
oil life system may not indicate that an oil change
is necessary for over a year. However, your engine oil
and filter must be changed at least once a year and
at this time the system must be reset. It is also
important to check your oil regularly and keep it at the
proper level.
If the system is ever reset accidentally, you must
change your oil at 3,000 miles
(5 000 km) since your
last oil change. Remember to reset the oil life system
whenever the oil is changed. See Engine Oil on
page
5-15 for information on resetting the system.
@ Whenever the tires are rotated, the Check Tire
Pressure §ystem must be reset.
+A good time to check your brakes is during tire
rotation. See Brake System Inspection on page 6-23.
3,000 Miles (5 000 km)
0 Change engine oil and filter (or every 3 months,
whichever occurs first).
An Emission Control Service.
(See footnote
*.)
6,000 Miles (IO 000 km)
u
n U
Change engine oil and filter (or every 3 months,
whichever occurs first).
An Emission Control Service.
(See footnote
*.)
page 5-65 for proper rotation pattern and additional
information.
(See footnote @.) (See footnote +.)
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9,000 Miles (15 000 km)
U Change engine oil and filter (or every 3 months,
whichever occurs first).
An Emission Control Service.
(See footnote
*.)
6-7

Long Trip/Highway Scheduled
Maintenance
The services shown in this schedule up to 100,000 miles
(166
000 km) should be repeated after 100,000 miles
(1 66 800 km) at the same intervals for the life of
this vehicle. The services shown at 150,000 miles
(240 000 km) should be repeated at the same interval
after 150,000 miles
(240 000 km) for the life of this
vehicle.
See
Part B: Owner Checks and Services on page 6-18
and Part C: Periodic Maintenance Inspections on
page 6-22.
t The U.S. Environmental Protection Agency or the
California Air Resources Board has determined that the
failure to perform this maintenance item will not nullify
the emission warranty or limit recall liability prior to
the completion of the vehicle
's useful life. We, however,
urqe that all recommended maintenance services be
performed at the indicated intervals and the
maintenance be recorded.
* If your vehicle has the GM Oil Life SystemTM, a
computer system lets you know when to change the
engine oil and filter. This is based on engine revolutions
aiid eiigifie telvpei-atdre, and ncf c:: ml?eage. Based
on driving conditions, the mileage at which an oil
change will be indicated can vary considerably. For the
oil life system to work properly, you must reset the
system every time the oil is changed.
When the system has calculated that oil life has been
diminished, it wil! indicate that an oil change is
necessary. An ENGINE
OIL CHANGE SOON message
will come on. Change your oil as soon as possible
within the next two times you stop for fuel. It is possible
that, if you are driving under the best conditions, the
oil life system may not indicate that an oil change
is necessary for over a year. However, your engine
oil
and filter must be changed at least once a year and
at this time the system must be reset. It is also
important to check your oil regularly and keep it at the
proper level.
If the system is ever reset accidentally, you must
change your oil at
3,000 miles (5 000 km) since your
last oil change. Remember to reset the oil life system
whenever the oil is changed. See Engine Oil on
page
5-75 for information on resetting the system.
@ Whenever the tires are rotated, the Check Tire
Pressure System must be reset.
+ A good time to check your brakes is during tire
rotation. See Brake System Inspection on page
6-23.
6-1 3

Customer Assistance information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Pontiac. Normally, any concerns with
the sales transaction or the operation of your vehicle
will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Pontiac Customer Assistance Center by calling
1-800-762-2737. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you
to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identification Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting Pontiac, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first
if you
have a concern.
STEP THREE: Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However,
if you continue
to remain unsatisfied after following the procedure
outlined in Steps One and Two, you should file with the
GM/BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to
your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
7-2

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
filing a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject
it and proceed with any other
venue for relief available to you.
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1 804
Telephone: 1-800-955-51
00
This program is available In all 50 states ana tne uistrict
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
Customer Assistance for Text
Telephone
(TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Pontiac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Pontiac by dialing: 1 -800-833-PONT (7668). (TTY
users in Canada can dial 1-800-263-3830.)
Customer Assistance Off ices
Pontiac encourages customers to call the toll-free
number for assistance.
If a U.S. customer wishes to
write to Pontiac, the letter should be addressed to
Pontiac’s Customer Assistance Center.
United States
Pontiac-GMC Customer Assistance Center
P.O. Box 33172
Detroit. MI 48232-51 72
1-800-762-2737 or 1-800-833-7668 (For Text Telephone devices (TTYs))
Roadside Assistance: 1 -800-ROADSIDE (762-3743)
Fax Number: 31 3-381 -0022
7-3

For prompt and efficient assistance when calling, please
provide the following information to give the advisor:
Location of vehicle
Telephone number of your location
Vehicle model, year and color
Mileage of vehicle
Vehicle Identification Number (VIN)
Vehicle license plate number
Pontiac reserves the right to limit services or
reimbursement to an owner or driver when, in Pontiac’s
judgement, the claims become excessive in frequency
or type of occurrence.
While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember, we’re only a phone call
away. Pontiac Roadside Assistance:
1 -800-ROADSIDE
or 1-800-762-3743, text telephone (TTY) users, call
1-888-889-2438.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
Courtesy Transportation
Pontiac has always exemplified quality and value in its
offering of motor vehicles. To enhance your ownership
experience, we and our participating dealers are
proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required.
This will reduce your inconvenience during warranty
repairs.
Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related.
If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do
so as early in
the work day as possible to allow for same day repair.
7-6

Transportation Options
Warranty service can generally be completed while you
wait. However,
if you are unable to wait Pontiac
helps minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a one
way shuttle ride to a destination up to
10 miles from
the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement up to
$30 per day (five days maximum)
may be available for the use of public transportation
such as tax1 or bus. In
addition, snoulci you arrange
transportation through a friend or relative,
reimbursement for reasonable fuel expenses up to
$10 per day (five day maximum) may be available.
Claim amounts should reflect actual costs and be
supported by original receipts.
Courtesy Rental Vehicle
When your vehicle is unavailable due to overnight
warranty repairs, your dealer may arrange to provide
you with a courtesy rental vehicle or reimburse you for a
rental vehicle you obtained, at actual cost, up to a
maximum of
$30.00 per day supported by receipts.
This requires that you sign and complete a rental
agreement and meet state, local and rental vehicle
provider requirements. Requirements vary and
may include minimum age requirements, insurance
coverage, credit card, etc. You are responsible for fuel
usage charges and may also be responsible for
taxes, levies, usage fees, excessive mileage or rental
usage beyond the completion of the repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
Additional Program lnformation
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but it
is
A separate booklet entitled Warranty and Owner
Assistance lnformation
furnished with each new vehicle
provides detailed warranty coverage information.
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7-7