phone PONTIAC G5 2010 Owner's Manual

Filling the Tank
{WARNING:
Fuel vapor burns violently and a fuel fire can
cause bad injuries. To help avoid injuries to you
and others, read and follow all the instructions on
the fuel pump island. Turn off the engine when
refueling. Do not smoke near fuel or when
refueling the vehicle. Do not use cellular phones.
Keep sparks, flames, and smoking materials away
from fuel. Do not leave the fuel pump unattended
when refueling the vehicle. This is against the law
in some places. Do not re-enter the vehicle while
pumping fuel. Keep children away from the fuel
pump; never let children pump fuel.The tethered fuel cap is located behind a hinged fuel
door on the passenger side of the vehicle.
To remove the fuel cap, turn it slowly counterclockwise.
The fuel cap has a spring in it; if the cap is released
too soon, it will spring back to the right.
While refueling, hang the tethered fuel cap from the
hook on the fuel door.
6-8

Filling a Portable Fuel Container
{WARNING:
Never fill a portable fuel container while it is in the
vehicle. Static electricity discharge from the
container can ignite the fuel vapor. You can be
badly burned and the vehicle damaged if this
occurs. To help avoid injury to you and others:
•Dispense fuel only into approved containers.
•Do not fill a container while it is inside a
vehicle, in a vehicle’s trunk, pickup bed, or on
any surface other than the ground.
•Bring the fill nozzle in contact with the inside
of the fill opening before operating the nozzle.
Contact should be maintained until the filling
is complete.
•Do not smoke while pumping fuel.
•Do not use a cellular phone while
pumping fuel.
Checking Things Under
the Hood
{WARNING:
An electric fan under the hood can start up and
injure you even when the engine is not running.
Keep hands, clothing, and tools away from any
underhood electric fan.
{WARNING:
Things that burn can get on hot engine parts and
start a fire. These include liquids like fuel, oil,
coolant, brake fluid, windshield washer and other
fluids, and plastic or rubber. You or others could
be burned. Be careful not to drop or spill things
that will burn onto a hot engine.
6-10

Customer Assistance and Information...............8-2
Customer Satisfaction Procedure ......................8-2
Online Owner Center ..................................... .8-5
Customer Assistance for Text Telephone (TTY) Users .............................................. .8-6
Customer Assistance Offices ............................8-6
GM Mobility Reimbursement Program ................8-7
Roadside Assistance Program ..........................8-7
Scheduling Service Appointments ....................8-10
Courtesy Transportation Program ....................8-10
Collision Damage Repair ................................8-11Reporting Safety Defects
................................8-14
Reporting Safety Defects to the United States Government ............................................. .8-14
Reporting Safety Defects to the Canadian Government ............................................. .8-15
Reporting Safety Defects to General Motors .....8-15
Service Publications Ordering Information .........8-15
Vehicle Data Recording and Privacy ................8-16
Event Data Recorders .................................. .8-17
OnStar
®..................................................... .8-18
Navigation System ....................................... .8-18
Radio Frequency Identification (RFID) .................................. .8-18
Radio Frequency Statement ...........................8-18
Section 8 Customer Assistance Information
8-1

STEP THREE — U.S. Owners:Both General Motors
and your dealer are committed to making sure you are
completely satisfied with your new vehicle. However, if
you continue to remain unsatisfied after following the
procedure outlined in Steps One and Two, you can file
with the BBB Auto Line Program to enforce your rights.
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to filing a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you. You can contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age, mileage
and other factors. General Motors reserves the right to
change eligibility limitations and/or discontinue its
participation in this program.
8-3

Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/pontiac
Information and services customized for your specific
vehicle — all in one convenient place.
•Digital owner manual, warranty information,
and more
•Online service and maintenance records
•Find Pontiac dealers for service nationwide
•Exclusive privileges and offers
•Recall notices for your specific vehicle
•OnStar®and GM Cardmember Services Earnings
summaries
Other Helpful Links:
Pontiac — www.pontiac.com
Pontiac Merchandise — www.pontiacmall.com
Help Center — www.pontiac.com/helpcenter
•FAQ
•Contact Us
My GM Canada (Canada) — www.gm.ca
My GM Canada is a password-protected section of
www.gm.ca where you can save information on
GM vehicles, get personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
•My Showroom: Find and save information on
vehicles and current offers in your area.
•My Dealers/Retailers: Save details such as address
and phone number for each of your preferred GM
dealers/retailers.
•My Driveway: Access quick links to parts and
service estimates, check trade-in values, or
schedule a service appointment by adding the
vehicles you own to your driveway profile.
•My Preferences: Manage your profile and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section within
www.gm.ca.
8-5

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Pontiac has TTY equipment available at its Customer
Assistance Center. Any TTY user in the U.S. can
communicate with Pontiac by dialing: 1-800-833-PONT
(7668). (TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Pontiac encourages customers to call the toll-free
number for assistance. However, if a customer wishes to
write or e-mail Pontiac, the letter should be addressed to:
United States — Customer Assistance
Pontiac Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.Pontiac.com
1-800-762-2737 or
1-800-833-7668 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-ROADSIDE (762-3743)
From Puerto Rico: 1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands: 1-800-496-9994
Canada — Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
Overseas — Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico
and U.S. Virgin Islands) — Customer
Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma #2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
8-6

GM Mobility Reimbursement
Program
This program, available to qualified applicants, can
reimburse you up to $1,000 of the cost of eligible
aftermarket adaptive equipment required for your vehicle,
such as hand controls or a wheelchair/scooter lift.
The offer is available for a very limited period of time
from the date of vehicle purchase/lease. For more
details, or to determine your vehicle’s eligibility, visit
gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details. TTY
users call 1-800-263-3830.
Roadside Assistance Program
For U.S. purchased vehicles, call1-800-ROADSIDE
(762-3743); (Text telephone (TTY): 1-888-889-2438) .
For Canadian purchased vehicles, call 1-800-268-6800.
Service is available 24 hours a day, 365 days a year.
Calling for Assistance
When calling Roadside Assistance, have the following
information ready:
•Your name, home address, and home telephone
number
•Telephone number of your location
•Location of the vehicle
•Model, year, color, and license plate number of the
vehicle
•Odometer reading, Vehicle Identification Number
(VIN), and delivery date of the vehicle
•Description of the problem
8-7

If a Crash Occurs
Here is what to do if you are involved in a crash.
•Check to make sure that you are all right. If you are
uninjured, make sure that no one else in your
vehicle, or the other vehicle, is injured.
•If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until all
matters have been taken care of. Move your vehicle
only if its position puts you in danger or you are
instructed to move it by a police officer.
•Give only the necessary and requested information
to police and other parties involved in the crash. Do
not discuss your personal condition, mental frame of
mind, or anything unrelated to the crash. This will
help guard against post-crash legal action.
•If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 8-7 for more information.
•If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
•Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
•Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identification Number (VIN), insurance company and
policy number, and a general description of the
damage to the other vehicle.
•If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable.
•Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer/retailer or a
private collision repair facility to fix the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable with
their work for a long time.
•Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
8-13

OnStar®
If the vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and use.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
Radio Frequency Statement
This vehicle has systems that operate on a radio
frequency that comply with Part 15 of the Federal
Communications Commission (FCC) Rules and with
RSS-210/211 of Industry and Science Canada.
Operation is subject to the following two conditions:1. The device may not cause interference.
2. The device must accept any interference received, including interference that may cause undesired
operation of the device.
Changes or modifications to any of these systems by
other than an authorized service facility could void
authorization to use this equipment.
8-18

Cooling System.............................................. 6-20
Courtesy Transportation Program ......................8-10
Cruise Control .................................................. 4-7
Cupholders .................................................... 3-36
Customer Assistance ......................................... 8-6
Offices ......................................................... 8-6
Text Telephone (TTY) Users ........................... 8-6
Customer Information Service Publications Ordering Information ........8-15
Customer Satisfaction Procedure ........................ 8-2
D
Damage Repair, Collision.................................8-11
Data Recorders, Event .................................... 8-17
Daytime Running Lamps (DRL) .........................4-10
Defensive Driving ............................................. 5-2
Delayed Locking ............................................... 3-9
Disc, MP3 ...................................................... 4-63
Doing Your Own Service Work ........................... 6-4
Dome Lamp ................................................... 4-11
Door Automatic Door Lock ..................................... 3-9
Delayed Locking ........................................... 3-9
Locks .......................................................... 3-8
Power Locks ................................................ 3-9
Programmable Automatic Door Unlock ............3-10
Rear Door Security Locks .............................3-10Driver
Seat Height Adjuster ...................................... 2-3
Driver Information Center (DIC) .........................4-35
DIC Operation and Displays ..........................4-36
DIC Vehicle Personalization ..........................4-43
DIC Warnings and Messages ........................4-38
Driver Storage Compartment ............................3-36
Driving At Night ..................................................... 5-17
Before a Long Trip ...................................... 5-19
Defensive ..................................................... 5-2
Drunk .......................................................... 5-2
Highway Hypnosis ....................................... 5-19
Hill and Mountain Roads ..............................5-20
In Rain and on Wet Roads ...........................5-18
Loss of Control ........................................... 5-15
Off-Road Recovery ...................................... 5-15
Rocking Your Vehicle to Get it Out .................5-24
Winter ........................................................ 5-21
Driving for Better Fuel Economy .......................1-21
E
Easy Entry Seat............................................... 2-8
EDR ............................................................. 8-16
Electrical Equipment, Add-On ..........................6-102
4