PONTIAC GRAND PRIX 2003 Owners Manual

Ignition Transaxle Lock Check
While parked, and with the parking brake set, try to turn
the ignition key
to LOCK in each shift lever position.
The key should turn to LOCK only when the
The key should come out only in LOCK.
shift lever
is in PARK (P).
Parking Brake and Automatic Transaxle
Park Mechanism
C leck
---
Y
When you are doing this check our vehicle
could begin to move. You or others could be
injured and property could be damaged. Make
sure there is room in front
of your vehicle in
case it begins
to roll. Be ready to apply the
regular brake
at once should the vehicle begin
to move.
Park on a fairly steep hill, with the vehicle facing downhill.
Keeping your foot on the regular brake, set the parking
brake.
To check the parking brake’s holding ability: With the
engine running and transaxle in NEUTRAL (N),
slowly remove foot pressure from the regular brake
pedal.
Do this until the vehicle is held by the parking
brake only.
ability: With the engine running, shift
to PARK (P).
Then release the parking brake followed by the
regular brake.
To check the PARK (P) mechanism’s holding
I Underbody Flushing Service
At least every spring, use plain water to flush any
corrosive materials from the underbody. Take care to
clean thoroughly any areas where mud and other debris
can collect.
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Part C: Periodic Maintenance
Inspections
Listed in this part are inspections and services which
should be performed at least twice a year (for instance,
each spring and fall).
You should let your dealer’s
service department
or other qualified service center do
these
jobs. Make sure any necessary repairs are
completed at once.
Proper procedures to perform these services may be
found in a service manual. See Service Publications
Ordering lnformation
on page 7- 10.
Steering, Suspension and Front
Drive Axle Boot and Seal Inspection
Inspect the front and rear suspension and steering
system for damaged, loose
or missing parts, signs of
wear or lack of lubrication. Inspect the power steering
lines and hoses for proper hook-up, binding, leaks,
cracks, chafing, etc. Clean and then inspect the drive
axle boot seals for damage, tears or leakage. Replace
seals
if necessary.
Exhaust System Inspection
Inspect the complete exhaust system. Inspect the body
near the exhaust system. Look for broken, damaged,
missing or out-of-position parts as well as open seams,
holes, loose connections or other conditions which
could cause a heat build-up in the floor pan or could let
exhaust fumes into the vehicle. See Engine Exhaust
on page
2-3 1.
Fuel System Inspection
Inspect the complete fuel system for damage or leaks.
Engine Cooling System Inspection
Inspect the hoses and have them replaced if they
are cracked, swollen or deteriorated. Inspect all pipes,
fittings and clamps; replace as needed. Clean the
outside of the radiator and air conditioning condenser.
To help ensure proper operation, a pressure test of
the cooling system and pressure cap is recommended
at least once a year.
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Throttle System Inspection
Inspect the throttle system for interference or binding,
and for damaged or missing parts. Replace parts
as needed. Replace any components that have high
effort or excessive wear.
Do not lubricate accelerator
and cruise control cables.
Brake System Inspection
Inspect the complete system. Inspect brake lines and
hoses for proper hook-up, binding, leaks, cracks,
chafing, etc. Inspect disc brake pads for wear and rotors
for surface condition. Inspect other brake parts,
including calipers, parking brake, etc. Check parking
brake adjustment.
You may need to have your brakes
inspected more often
if your driving habits or
conditions result in frequent braking.
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Part D: Recommended Fluids and
Lubricants
Fluids and lubricants identified below by name,
part number or specification may be obtained from
your dealer.
I I50/50 mixture of clean, drinkable
water and use only DEX-COOL
I coolant Coolant.
See Engine Coolant on
I I paae 5-30.
-
I
Usage
Automatic
Transaxle
Key Lock
Cylinders
Supercharger Hood Latch
Assembly,
Secondary
Latch, Pivots,
Spring Anchor
and Release
Pawl
Fluid/Lubricant
DEXRON-Ill Automatic
Transmission Fluid.
Multi-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346245, in
Canada 10953474, or equivalent).
Supercharger Oil
(GM Part No. U.S.
12345982, in Canada 1095351 3).
See Supercharger Oil on page
5-24.
Lubriplate Lubricant Aerosol (GM
Part No.
U.S. 12346293, in Canada
992723, or equivalent) or lubricant
meeting requirements
of NLGl #2,
i Category LB or GC-LB.
i-Purpose Lubricant, Superlube
Part
No. US. 12346241, in
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Part E: Maintenance Record
After the scheduled services are performed, record the date, odometer reading and who performed the service and
any additional information from “Owner Checks and Services’’ or “Periodic Maintenance”
on the following record
pages. Also, you should retain all maintenance receipts.
Maintenance Record
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Maintenance Record (cont’d)
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Maintenance Record (cont’d)
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Section 7 Customer Assistance Information
Customer Assistance Information ...................... 7.2
Customer Satisfaction Procedure
...................... 7.2
Customer Assistance for Text
Telephone
(Try) Users ................................ 7.3
Customer Assistance
Off ices ............................ 7.4
Disabilities .................................................. 7-5
Roadside Assistance Program
.......................... 7-5
GM Mobility Program for Persons with Courtesy
Transportation
................................... 7.6
Reporting Safety Defects to the United States
Government
............................................... 7.9
Reporting Safety Defects to the Canadian
Government
............................................... 7.9
Reporting Safety Defects to General Motors
....... 7-9
Service Publications Ordering Information
......... 7.10
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Customer Assistance Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Pontiac. Normally, any concerns with
the sales transaction or the operation of your vehicle
will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Pontiac Customer Assistance Center by calling
1-800-762-2737. In Canada, contact
GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order to
give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
Vehicle Identification Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting Pontiac, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first
if you
have a concern.
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STEP THREE: Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However, if you continue
to remain unsatisfied after following the procedure
outlined in Steps One and Two, you should file with the
GM/BBB Auto Line Program
to enforce any additional
rights you may have. Canadian owners refer to
your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
filing a court action, use
of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you. You may
contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Bouievard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-51
00
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.
Customer Assistance for Text
Telephone
(TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Pontiac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Pontiac by dialing: 1 -800-833-PONT (7668).
(TTY users in Canada can dial 1-800-263-3830.)
7-3