PONTIAC GRAND PRIX 2003 Owners Manual

Customer Assistance Off ices
Pontiac encourages customers to call the toll-free
number for assistance. If a
U.S. customer wishes to
write to Pontiac, the letter should be addressed to
Pontiac’s Customer Assistance Center.
United States
Pontiac-GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-51 72
1-800-762-2737 or
1-800-833-7668 (For Text Telephone devices (TTYs))
Roadside Assistance:
1 -800-ROADSIDE (762-3743)
Fax Number: 31 3-381 -0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number:
31 3-381 -0022
From
U.S. Virgin Islands:
Fax Number: 31 3-381 -0022
1 -800-496-9994
Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario LIH 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries (Except
Puerto Rico and
U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma
# 2740
Col. Lomas de Bezares
C.P. 11910 Mexico,
D.F.
Long Distance: 01 1-52-53 29 0 800
01 -800-508-0000
7-4

GM Mobility Program for Persons
with Disabilities
This program, available to
qualified applicants, can
reimburse you up to
$1,000 toward aftermarket
driver or passenger
adaptive equipment you
may require for your
vehicle (hand controls,
wheelchair/scooter lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program
is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1-800-323-9935.
Text telephone
(TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details. All
TTY
users call 1-800-263-3830.
Roadside Assistance Program
Security While You Travel
1 -800-ROADSIDE (I -800-762-3743)
As the proud owner of a new Pontiac vehicle, you are
automatically enrolled in the Pontiac Roadside
Assistance program. This value-added service
is
intended to provide you with peace of mind as you drive
in the city or travel the open road.
Pontiac’s Roadside Assistance toll-free number is
staffed by a team of technically trained advisors, who
are available 24 hours a day, 365 days a year.
We take anxiety out of uncertain situations by providing
minor repair information over the phone or making
arrangements to
tow your vehicle to the nearest
Pontiac dealer.
We will provide the following services for
3 years/36,000 miles (60
000 km), at no expense to you:
Fuel delivery
Lock-out service (identification required)
* Tow to nearest dealership for warranty service
* Change a flat tire
A Jump starts
7-5

We have quick, easy access to telephone numbers
of the following additional sewices depending on
your needs:
Hotels
Glass replacemenr
Tire repair facilities
Rental vehicle or taxis
Airports or train stations
Police, fire departments or hospitals
In many instances, mechanical failures are covered
under Pontiac’s comprehensive warranty. However,
when other services are utilized, our advisors will explain
any payment obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following information to give the advisor:
0 Location of vehicle
0 Telephone number of your location
Vehicle model, year and color
Mileage of vehicle
Vehicle Identification Number (VIN)
Vehicle license plate number Pontiac reserves
the right to limit services or
reimbursement to an owner or driver when, in Pontiac’s
judgement, the claims become excessive in frequency
or type of occurrence.
While we hope you never have the occasion
to use our
service, it
is added security while traveling for you
and your family. Remember, we’re only a phone call
away. Pontiac Roadside Assistance: 1 -800-ROADSIDE
or 1-800-762-3743, text telephone (TTY) users,
call 1-888-889-2438.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
Courtesy Transportation
Pontiac has always exemplified quality and value in its
offering of motor vehicles. To enhance your ownership
experience, we and our participating dealers are
proud to offer Courtesy Transportation, a customer
support program for new vehicles.
7-6

The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required.
This will reduce your inconvenience during warranty
repairs.
Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If
it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do
so as early in
the work day as possible to allow for same
day repair.
Transportation Options
Warranty service can generally be completed while you
wait. However,
if you are unable to wait Pontiac
helps minimize your inconvenience by providing several
transportation options. Depending
on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a one
way shuttle ride to a destination up to
10 miles from
the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement up to
$30 per day (five days maximum)
may be available for the use of public transportation such
as taxi or bus. In addition, should you arrange
transportation through a friend or relative, reimbursement
for reasonable fuel expenses up to
$1 0 per day (five day
maximum) may be available. Claim amounts should
reflect actual costs and be supported by original receipts.
7-7

Courtesy Rental Vehicle
When your vehicle is unavailable due to overnight
warranty repairs, your dealer may arrange to provide
you with a courtesy rental vehicle or reimburse you for a
rental vehicle you obtained, at actual cost, up to a
maximum of
$30.00 per day supported by receipts. This
requires that you sign and complete a rental agreement
and meet state, local and rental vehicle provider
requirements. Requirements vary and may include
minimum age requirements, insurance coverage, credit
card, etc. You are responsible for fuel usage charges
and may also be responsible for taxes, levies,
usage fees, excessive mileage or rental usage beyond
the completion of the repair.
Generally it is not possible to provide a like-vehicle as
a courtesy rental.
Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but it is
not part
of the New Vehicle Limited Warranty.
A separate booklet entitled Warranty and Owner
Assistance Information furnished with each new vehicle
provides detailed warranty coverage information.
Courtesy Transportation is available only at participating
dealers and all program options, such as shuttle
service, may not be available at every dealer. Please
contact your dealer for specific information about
availability.
All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles: For warranty repairs during
the Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult
your dealer for details.
General Motors reserves the right to unilaterally modiw,
change or discontinue Courtesy Transportation at
any time and to resolve all questions
of claim eligibility
pursuant to terms and conditions described herein
at its sole discretion.
7-8

Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which could
cause a crash or couid cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and
if it finds that a safety defect exists in
a group
of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA,
US. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safely defect, you shotild immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
330 Sparks Street
Tower C Ottawa Ontario KIA ON5
Reporting Safety Defects to General
Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you’ll notify us.
Please call us at 1-800-762-2737, or write:
Pontiac-GMC Customer Assistance Center
P.O. Box 33172
Detroit,
MI 48232-51 72
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
7-9

Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle, suspension,
brakes, electrical, steering, body, etc.
RETAIL SELL PRICE: $120.00
Transmission, Transaxle, Transfer Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments, and specifications for GM
transmissions, transaxles, and transfer cases.
RETAIL SELL PRICE:
$50.00
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1 -800-463-7483).
Owner’s Information
Owner publications are written specifically for owners
and intended to provide basic operational information
about the vehicle. The owner’s manual will include
the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual, and
Warranty Booklet.
RETAIL SELL PRICE:
$35.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $25.00
7-1 0

Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles.
To request an order form,
please specify year
and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-41 23
Monday-Friday 8:OO AM - 6:OO PM
Eastern Time
For Credit Card Orders Only
(VISA-Mastercard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com Or
you can write to:
Helm, Incorporated
P. 0. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in
U.S. funds. Canadian residents are to make
checks payable in
U.S. funds.
7-1 1

A
Accessory Power Outlets ................................. 3-1 8
Activating the Theft-Deterrent Feature
................ 3-54
Adding Washer Fluid
....................................... 5-48
Additional Program Information
........................... 7-8
Additives, Fuel
................................................. 5-6
Add-on Electrical Equipment
............................ 5-97
Adjusting the Speakers
(Balance/Fade)
............................ 3-46, 3-49, 3-52
Air Bag Readiness Light
.................................... ~ ~ ~ ~ ~ ~ ~ 3-26
Air Bag System, Supplemental Restraint
System (SRS)
............................................. 1-51
Air Cleaner/Filter, Engine
................................. 5-25
All Overseas Locations ...................................... 7-4
Aluminum or Chrome Plated Wheels
............. 5-93
Antenna, Backglass
......................................... 3-59
Anti-lock Brake System (ABS)
............................ 4-7
Anti-Lock Brake, System Warning Light
.............. 3-29
Appearance Care
............................................ 5-88
Care of Safety Belts
.................................... 5-91
Cleaning the Inside of Your Vehicle
................ 5-88
Cleaning the Outside of Your Vehicle
.............. 5-91
Finish Damage
............................................ 5-93
GM Vehicle Care/Appearance Materials
.......... 5-94
Underbody Maintenance
............................... 5-93
AM
........................................................... 3-57
Chemical Paint Spotting
............................... 5-94
Sheet Metal Damage
................................... 5-93 Appearance
Care (cont.)
Weatherstrips
.......................................... 5-91
Arming and Disarming the Content
Theft-Deterrent System
................................. 2-52
Arming Confirmation
........................................ 2-16
Arming with the Power Lock Switch
................... 2-15
Arming with the Remote Keyless Entry
Transmitter
................................................. 2-16
Ashtrays
............. ............................... 3-19
Assist Handles
.... ................................... 2-41
Audio System(s)
......................................... 3-44
Audio Systems Audio Steering Wheel Controls
...... ........ 3-56
Backglass Antenna
...................................... 3-59
Care of Your Cassette Tape Player
................ 3-58
Care of Your CD Player
............................... 3-59
Care of Your CDs
........................................ 3-59
Radio with Cassette
..................................... 3-45
Radio with CD .................................... 3-48, 3-51
Setting the Time
.......................................... 3-44
Theft-Deterrent Feature
................................ 3-54
Understanding Radio Reception
..................... 3-57
Automatic Door Locks
..................................... 2-45
Automatic Transaxle
Fluid
.......................................................... 5-27
Operation
................................................... 2-24
Automatic Transaxle Check
.............................. 6-10
Automatic Transaxle Shift Lock Control
System Check
............................................. 6-11
Auxiliary Power Connection (Power Drop)
........... 3-19
1