Date PONTIAC GRAND PRIX 2004 User Guide

When you want to leave the freeway, move to the
proper lane well in advance. If you miss your exit,
do not, under any circumstances, stop and back up.
Drive on to the next exit.
The exit ramp can be curved, sometimes quite sharply.
The exit speed is usually posted. Reduce your speed
according to your speedometer, not to your sense
of motion. After driving for any distance at higher
speeds, you may tend to think you are going slower
than you actually are.
Before Leaving on a Long Trip
Make sure you're ready. Try to be well rested. If you
must start when you're not fresh Ð such as after a day's
work Ð don't plan to make too many miles that ®rst
part of the journey. Wear comfortable clothing and shoes
you can easily drive in.
Is your vehicle ready for a long trip? If you keep it
serviced and maintained, it's ready to go. If it needs
service, have it done before starting out. Of course,
you'll ®nd experienced and able service experts in
GM dealerships all across North America. They'll be
ready and willing to help if you need it.Here are some things you can check before a trip:
·Windshield Washer Fluid:Is the reservoir full?
Are all windows clean inside and outside?
·Wiper Blades:Are they in good shape?
·Fuel, Engine Oil, Other Fluids:Have you checked
all levels?
·Lamps:Are they all working? Are the lenses clean?
·Tires:They are vitally important to a safe,
trouble-free trip. Is the tread good enough for
long-distance driving? Are the tires all in¯ated to
the recommended pressure?
·Weather Forecasts:What's the weather outlook
along your route? Should you delay your trip a
short time to avoid a major storm system?
·Maps:Do you have up-to-date maps?
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Service
Your dealer knows your vehicle best and wants you to
be happy with it. We hope you'll go to your dealer
for all your service needs. You'll get genuine GM parts
and GM-trained and supported service people.
We hope you'll want to keep your GM vehicle all GM.
Genuine GM parts have one of these marks:
Doing Your Own Service Work
If you want to do some of your own service work, you'll
want to use the proper service manual. It tells you
much more about how to service your vehicle than this
manual can. To order the proper service manual,
see
Service Publications Ordering Information on
page 7-10.
Your vehicle has an air bag system. Before attempting
to do your own service work, see
Servicing Your Air
Bag-Equipped Vehicle on page 1-56.
You should keep a record with all parts receipts and list
the mileage and the date of any service work you
perform. See
Part E: Maintenance Record on page 6-17.
{CAUTION:
You can be injured and your vehicle could be
damaged if you try to do service work on a
vehicle without knowing enough about it.
·Be sure you have sufficient knowledge,
experience, the proper replacement parts
and tools before you attempt any vehicle
maintenance task.
CAUTION: (Continued)
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It is also important to check your oil regularly and keep
it at the proper level.
If the system is ever reset accidentally, you must
change your oil at 3,000 miles (5 000 km) since your
last oil change. Remember to reset the oil life system
whenever the oil is changed. See
Engine Oil on
page 5-16for information on resetting the system.
An Emission Control Service.
See the mileage intervals following for additional
services that may be performed with an engine oil
change. After the services are performed, record the
date, odometer reading and who performed the service
on the maintenance record pages in Part E of this
schedule.
7,500 Miles (12 500 km)
qRotate tires. SeeTire Inspection and Rotation on
page 5-71for proper rotation pattern and additional
information.(See footnote +.)
15,000 Miles (25 000 km)
qInspect engine air cleaner ®lter. If necessary, replace
the ®lter. If vehicle is driven in dusty/dirty conditions,
inspect ®lter at every engine oil change. See
Engine Air Cleaner/Filter on page 5-22for more
information.An Emission Control Service. (See
footnote ².)
qRotate tires. SeeTire Inspection and Rotation on
page 5-71for proper rotation pattern and additional
information.(See footnote +.)
qReplace passenger compartment air ®lter. If you
drive regularly under dusty conditions, the ®lter
may require replacement more often.
22,500 Miles (37 500 km)
qRotate tires. SeeTire Inspection and Rotation on
page 5-71for proper rotation pattern and additional
information.(See footnote +.)
30,000 Miles (50 000 km)
qRotate tires. SeeTire Inspection and Rotation on
page 5-71for proper rotation pattern and additional
information.(See footnote +.)
qReplace passenger compartment air ®lter. If you
drive regularly under dusty conditions, the ®lter
may require replacement more often.
qReplace engine air cleaner ®lter. See
Engine Air
Cleaner/Filter on page 5-22for more information.An Emission Control Service.
qFor supercharged engines only: Check the
supercharger oil level and add the proper
supercharger oil as needed (or every 36 months,
whichever occurs ®rst). See
Part D: Recommended
Fluids and Lubricants on page 6-16.An Emission
Control Service. (See footnote ².)
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Part E: Maintenance Record
After the scheduled services are performed, record the date, odometer reading and who performed the service and
any additional information from ªOwner Checks and Servicesº or ªPeriodic Maintenanceº on the following record
pages. Also, you should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced By Maintenance Record
6-17

Maintenance Record (cont'd)
DateOdometer
ReadingServiced By Maintenance Record
6-18

Customer Assistance
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Pontiac. Normally, any concerns with
the sales transaction or the operation of your vehicle
will be resolved by your dealer's sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Pontiac Customer Assistance Center by calling
1-800-762-2737. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
·Vehicle Identi®cation Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
·Dealership name and location
·Vehicle delivery date and present mileage
When contacting Pontiac, please remember that your
concern will likely be resolved at a dealer's facility.
That is why we suggest you follow Step One ®rst if you
have a concern.
STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satis®ed with your new vehicle. However, if you continue
to remain unsatis®ed after following the procedure
outlined in Steps One and Two, you should ®le with the
BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
7-2

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to ®ling a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.
You may contact the BBB Auto Line Program using
the toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You can ®nd your speci®c vehicle information
all in one place.
The Owner Center allows you to:
·Get e-mail service reminders.
·Access information about your speci®c vehicle,
including tips and videos and an electronic
version of this owner's manual. (United States only)
·Keep track of your vehicle's service history and
maintenance schedule.
·Find GM dealers for service nationwide.
·Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3

Overseas ± Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S. Virgin
Islands) ± Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Program for Persons
with Disabilities
This program, available to
quali®ed applicants, can
reimburse you up to
$1,000 toward aftermarket
driver or passenger
adaptive equipment you
may require for your
vehicle (hand controls,
wheelchair/scooter
lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details.
All TTY users call 1-800-263-3830.
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