service PONTIAC TORRENT 2007 Owners Manual

For prompt and efficient assistance when calling,
please provide the following to the Roadside
Assistance Representative:
Your name, home address, and home
telephone number.
Telephone number of your location.
Location of the vehicle.
Model, year, color, and license plate number
of the vehicle.
Odometer reading, Vehicle Identication
Number (VIN), and delivery date of the vehicle.
Description of the problem.
While we hope you never have the occasion to
use our service, it is added security while traveling
for you and your family. Remember, we are
only a phone call away. Pontiac Roadside
Assistance:1-800-ROADSIDE (762-3743), text
telephone (TTY) users, call1-888-889-2438,
Canadian customers call1-800-268-6800.
Pontiac and General Motors of Canada Limited
reserve the right to limit services or reimbursement
to an owner or driver when, in their sole
discretion, the claims become excessive in
frequency or type of occurrence.Roadside Assistance is not part of or included in
the coverage provided by the New Vehicle Limited
Warranty. Pontiac and General Motors of
Canada Limited reserve the right to make any
changes or discontinue the Roadside Assistance
program at any time without notication.
Towing and Road Service Exclusions
Specically excluded from Roadside Assistance
coverage are towing or services for vehicles
operated on a non-public roadway or highway,
nes, impound towing caused by a violation
of local, Municipal, State, Provincial, or Federal
law, and mounting, dismounting or changing
of snow tires, chains, or other traction devices.
Courtesy Transportation
To enhance your ownership experience, we and
our participating dealers are proud to offer
Courtesy Transportation, a customer support
program for new vehicles.
For warranty repairs during the Bumper-to-Bumper
(U.S.) or Base Warranty Coverage period
(Canada), provided by the New Vehicle Limited
Warranty, interim transportation may be available
under the Courtesy Transportation program.
465

Several courtesy transportation options are
available to assist in reducing your inconvenience
when warranty repairs are required.
Courtesy Transportation is not a part of the New
Vehicle Limited Warranty and is available only
at participating dealers. A separate booklet entitled
“Warranty and Owner Assistance Information”
furnished with each new vehicle provides detailed
warranty coverage information.
Scheduling Service Appointments
When your vehicle requires warranty service,
contact your dealer and request an appointment.
By scheduling a service appointment and
advising your service consultant of your
transportation needs, your dealer can help
minimize your inconvenience.
If your vehicle cannot be scheduled into the
service department immediately, keep driving it
until it can be scheduled for service, unless,
of course, the problem is safety-related. If it is,
please call your dealership, let them know this, and
ask for instructions.If the dealer requests that you simply drop the
vehicle off for service, you are urged to do so as
early in the work day as possible to allow for
the same day repair.
Transportation Options
Warranty service can generally be completed
while you wait. However, if you are unable to wait,
GM helps to minimize your inconvenience by
providing several transportation options.
Depending on the circumstances, your dealer can
offer you one of the following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation and participating
dealers can provide you with shuttle service to get
you to your destination with minimal interruption
of your daily schedule. This includes one-way
or round trip shuttle service within reasonable time
and distance parameters for the dealer’s area.
466

Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
and public transportation is used as ‘shuttle
service,’ the reimbursement is limited to the
associated shuttle allowance and must be
supported by original receipts. In addition, for U.S.
customers, should you arrange transportation
through a friend or relative, limited reimbursement
for reasonable fuel expenses may be available.
Claim amounts should reect actual costs and be
supported by original receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a
courtesy rental vehicle or reimburse you for
a rental vehicle that you obtain if your vehicle is
kept for an overnight warranty repair. Rental
reimbursement will be limited and must be
supported by original receipts. This requires that
you sign and complete a rental agreement
and meet state/provincial, local, and rental vehicle
provider requirements. Requirements vary and
may include minimum age requirements, insurance
coverage, credit card, etc. You are responsible
for fuel usage charges and may also beresponsible for taxes, levies, usage fees,
excessive mileage, or rental usage beyond the
completion of the repair.
Generally it is not possible to provide a like-vehicle
as a courtesy rental.
Additional Program Information
All program options, such as shuttle service,
may not be available at every dealer. Please
contact your dealer for specic information about
availability. All Courtesy Transportation
arrangements will be administered by appropriate
dealer personnel.
General Motors reserves the right to unilaterally
modify, change or discontinue Courtesy
Transportation at any time and to resolve all
questions of claim eligibility pursuant to the terms
and conditions described herein at its sole
discretion.
467

In addition, once GM collects or receives data,
GM may:
use the data for GM research needs,
make it available for research where
appropriate condentiality is to be maintained
and need is shown, or
share summary data which is not tied to a
specic vehicle with non-GM organizations
for research purposes.
Others, such as law enforcement, may have
access to the special equipment that can read the
information if they have access to the vehicle
or the device that stores the data.
If your vehicle has OnStar
®, please check the
OnStar®subscription service agreement or manual
for information on its operations and data collection.
Collision Damage Repair
If your vehicle is involved in a collision and it is
damaged, have the damage repaired by a qualied
technician using the proper equipment and
quality replacement parts. Poorly performed
collision repairs will diminish your vehicle’s resalevalue, and safety performance can be
compromised in subsequent collisions.
Collision Parts
Genuine GM Collision parts are new parts made
with the same materials and construction methods
as the parts with which your vehicle was
originally built. Genuine GM Collision parts are
your best choice to assure that your vehicle’s
designed appearance, durability, and safety are
preserved. The use of Genuine GM parts can help
maintain your GM New Vehicle Warranty.
Recycled original equipment parts may also be
used for repair. These parts are typically removed
from vehicles that were total losses in prior
accidents. In most cases, the parts being recycled
are from undamaged sections of the vehicle. A
recycled original equipment GM part, may
be an acceptable choice to maintain your vehicle’s
originally designed appearance and safety
performance, however, the history of these parts
is not known. Such parts are not covered by
your GM New Vehicle Limited Warranty, and any
related failures are not covered by that warranty.
469

If an Accident Occurs
Here is what to do if you are involved in an
accident.
Try to relax and then check to make sure you
are all right. If you are uninjured, make sure
that no one else in your vehicle, or the
other vehicle, is injured.
If there has been an injury, call 911 for help.
Do not leave the scene of an accident until
all matters have been taken care of. Move
your vehicle only if its position puts you
in danger or you are instructed to move it by a
police officer.
Give only the necessary and requested
information to police and other parties involved
in the accident. Do not discuss your personal
condition, mental frame of mind, or anything
unrelated to the accident. This will help guard
against post-accident legal action.
If you need roadside assistance, call GM
Roadside Assistance. SeeRoadside
Assistance Program on page 462for more
information.
If your vehicle cannot be driven, know where
the towing service will be taking it. Get a
card from the tow truck operator or write down
the driver’s name, the service’s name, and
the phone number.
Remove any valuables from your vehicle
before it is towed away. Make sure this
includes your insurance information and
registration if you keep these items in your
vehicle.
Gather the important information you will need
from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identication
Number (VIN), insurance company and
policy number, and a general description of
the damage to the other vehicle.
471

Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport
Canada) in a situation like this, we certainly hope
you’ll notify us. Please call us at 1-800-762-2737,
or write:
Pontiac Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
In Canada, please call us at 1-800-263-3777
(English) or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle
suspension, brakes, electrical, steering, body, etc.
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit
repair service procedures, adjustments, and
specications for GM transmissions, transaxles,
and transfer cases.
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General
Motors cars and trucks. Each bulletin contains
instructions to assist in the diagnosis and service
of your vehicle.
In Canada, the service bulletin reference number
can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483). This reference number is
needed to order the service bulletin from Helm,
Inc.
RETAIL SELL PRICE: $6.00 US + Processing Fee
474

Owner Information
Owner publications are written specically for
owners and intended to provide basic operational
information about the vehicle. The owner
manual will include the Maintenance Schedule for
all models.
In-Portfolio: Includes a Portfolio, Owner Manual,
and Warranty Booklet.
RETAIL SELL PRICE: $35.00 US +
Processing Fee
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $25.00 US +
Processing Fee
Current and Past Model Order Forms
Technical Service Bulletins and Manuals are
available for current and past model GM vehicles.
To request an order form, please specify year
and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on
the World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and
without incurring obligation. Allow ample time
for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are
to make checks payable in U.S. funds.
475

A
Accessories and Modications..................... 339
Accessory Power Outlet(s).......................... 164
Adding Equipment to Your Airbag-Equipped
Vehicle....................................................... 89
Additives, Fuel............................................ 342
Add-On Electrical Equipment....................... 431
Air Cleaner/Filter, Engine............................. 354
Air Conditioning........................................... 166
Airbag
Passenger Status Indicator....................... 177
Readiness Light....................................... 176
Airbag Sensing and Diagnostic
Module (SDM).......................................... 468
Airbag System............................................... 72
Adding Equipment to Your
Airbag-Equipped Vehicle......................... 89
How Does an Airbag Restrain?.................. 80
Passenger Sensing System....................... 82
Servicing Your Airbag-Equipped Vehicle..... 88
What Makes an Airbag Inate?.................. 80
What Will You See After an Airbag
Inates?................................................. 81
When Should an Airbag Inate?................. 78
Where Are the Airbags?............................. 75
All-Wheel Drive........................................... 378All-Wheel-Drive (AWD) System.................... 299
All-Wheel-Drive Service Light....................... 191
Anti-Lock Brake System (ABS).................... 295
Anti-Lock Brake, System Warning Light....... 181
Appearance Care
Aluminum or Chrome-Plated Wheels........ 426
Care of Safety Belts................................ 424
Chemical Paint Spotting........................... 428
Cleaning Exterior Lamps/Lenses.............. 425
Cleaning the Inside of Your Vehicle.......... 420
Fabric/Carpet........................................... 422
Finish Care.............................................. 425
Finish Damage......................................... 428
Instrument Panel, Vinyl, and Other
Plastic Surfaces.................................... 424
Leather.................................................... 423
Sheet Metal Damage............................... 427
Tires........................................................ 427
Underbody Maintenance........................... 428
Vehicle Care/Appearance Materials.......... 429
Washing Your Vehicle .............................. 425
Weatherstrips........................................... 425
Windshield and Wiper Blades................... 426
Ashtray(s).................................................... 165
Audio System(s).......................................... 218
Audio Steering Wheel Controls................. 285
Care of Your CD and DVD Player............ 288
477

Customer Assistance Information (cont.)
Customer Assistance Offices.................... 460
Customer Satisfaction Procedure.............. 456
GM Mobility Reimbursement Program...... 461
Reporting Safety Defects to
General Motors..................................... 474
Reporting Safety Defects to the
Canadian Government.......................... 473
Reporting Safety Defects to the
United States Government.................... 473
Roadside Assistance Program.................. 462
Service Publications Ordering
Information........................................... 474
D
Daytime Running Lamps............................. 160
Defensive Driving........................................ 290
Delayed Locking.......................................... 105
Disc, MP3..........................................257, 264
Doing Your Own Service Work.................... 340
Dome Lamp................................................ 162
Door
Ajar Light................................................. 192
Delayed Locking...................................... 105Door (cont.)
Locks....................................................... 104
Power Door Locks................................... 105
Programmable Automatic Door Locks....... 105
Rear Door Security Locks........................ 106
Driver
Position, Safety Belt................................... 25
Seat Height Adjuster.................................... 9
Driver Information Center (DIC)................... 194
DIC Operation and Displays..................... 195
DIC Vehicle Personalization..................... 210
DIC Warnings and Messages................... 200
Driving
At Night................................................... 306
City.......................................................... 311
Defensive................................................. 290
Drunken................................................... 291
Freeway................................................... 312
Hill and Mountain Roads.......................... 314
In Rain and on Wet Roads...................... 308
Rocking Your Vehicle to Get it Out.......... 321
Winter...................................................... 316
DVD
Rear Seat Entertainment System............. 274
480

E
Electric Power Management........................ 163
Electrical System
Add-On Equipment................................... 431
Engine Compartment Fuse Block............. 434
Fuses and Circuit Breakers...................... 431
Instrument Panel Fuse Block................... 432
Windshield Wiper Fuses........................... 431
Engine
Air Cleaner/Filter...................................... 354
Battery..................................................... 372
Change Engine Oil Light.......................... 188
Check and Service Engine Soon Light..... 184
Coolant.................................................... 357
Coolant Heater......................................... 118
Coolant Temperature Gage...................... 183
Coolant Temperature Warning Light.......... 182
Drive Belt Routing.................................... 451
Engine Compartment Overview................ 348
Exhaust................................................... 127
Oil ........................................................... 349
Oil Life System........................................ 352
Overheated Protection Operating Mode.... 362
Overheating............................................. 360
Reduced Power Light............................... 190
Starting.................................................... 116Entry Lighting.............................................. 162
Event Data Recorders (EDR)...................... 468
Extender, Safety Belt..................................... 42
F
Filter
Engine Air Cleaner................................... 354
Finish Damage............................................ 428
Flashers, Hazard Warning........................... 150
Flash-to-Pass.............................................. 153
Flat Tire...................................................... 407
Flat Tire, Changing...................................... 408
Flat Tire, Storing......................................... 418
Fluid
Automatic Transaxle................................. 357
Windshield Washer.................................. 368
Fog Lamp Light........................................... 189
Fog Lamps.................................................. 161
Folding Rear Seat......................................... 17
Folding Seatback, Passenger........................ 15
Fuel............................................................ 341
Additives.................................................. 342
California Fuel.......................................... 342
Filling a Portable Fuel Container.............. 345
Filling Your Tank...................................... 343
Fuels in Foreign Countries....................... 343
481