phone PONTIAC TORRENT 2009 Owner's Guide

Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/pontiac
Information and services customized for your specic
vehicle — all in one convenient place.
Digital owner manual, warranty information,
and more
Online service and maintenance records
Find Pontiac dealers for service nationwide
Exclusive privileges and offers
Recall notices for your specic vehicle
OnStar®and GM Cardmember Services Earnings
summaries
Other Helpful Links:
Pontiac — www.pontiac.com
Pontiac Merchandise — www.pontiacmall.com
Help Center — www.pontiac.com/helpcenter
FAQ
Contact Us
My GM Canada (Canada) — www.gm.ca
My GM Canada is a password-protected section of
www.gm.ca where you can save information on
GM vehicles, get personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as address
and phone number for each of your preferred GM
dealers/retailers.
My Driveway: Access quick links to parts and
service estimates, check trade-in values, or
schedule a service appointment by adding the
vehicles you own to your driveway prole.
My Preferences: Manage your prole and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section within
www.gm.ca.
7-5

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Pontiac has TTY equipment available at its Customer
Assistance Center. Any TTY user in the U.S. can
communicate with Pontiac by dialing: 1-800-833-PONT
(7668). (TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Pontiac encourages customers to call the toll-free
number for assistance. However, if a customer wishes to
write or e-mail Pontiac, the letter should be addressed to:
United States — Customer Assistance
Pontiac Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.Pontiac.com
1-800-762-2737 or
1-800-833-7668 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-ROADSIDE (762-3743)
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
Canada — Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
Overseas — Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico
and U.S. Virgin Islands) — Customer
Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma #2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
7-6

GM Mobility Reimbursement
Program
This program, available to qualied applicants, can
reimburse you up to $1,000 of the cost of eligible
aftermarket adaptive equipment required for your vehicle,
such as hand controls or a wheelchair/scooter lift.
The offer is available for a very limited period of time
from the date of vehicle purchase/lease. For more
details, or to determine your vehicle’s eligibility, visit
gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details. TTY users
call 1-800-263-3830.
Roadside Assistance Program
For U.S. purchased vehicles, call1-800-ROADSIDE
(762-3743); (Text telephone (TTY): 1-888-889-2438).
For Canadian purchased vehicles, call1-800-268-6800.
Service is available 24 hours a day, 365 days a year.
Calling for Assistance
When calling Roadside Assistance, have the following
information ready:
Your name, home address, and home telephone
number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number of the
vehicle
Odometer reading, Vehicle Identication Number
(VIN), and delivery date of the vehicle
Description of the problem
7-7

If a Crash Occurs
Here is what to do if you are involved in a crash.
Check to make sure that you are all right. If you
are uninjured, make sure that no one else in your
vehicle, or the other vehicle, is injured.
If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until all
matters have been taken care of. Move your vehicle
only if its position puts you in danger or you are
instructed to move it by a police officer.
Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental frame
of mind, or anything unrelated to the crash. This will
help guard against post-crash legal action.
If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 7-7for more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identication Number (VIN), insurance company and
policy number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable.
Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer/retailer or a
private collision repair facility to x the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable
with their work for a long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
7-14

OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and use.
See alsoOnStar
®System on page 2-38in this manual for
more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for
functions such as tire pressure monitoring and
ignition system security, as well as in connection
with conveniences such as key fobs for remote
door locking/unlocking and starting, and in-vehicle
transmitters for garage door openers. RFID technology
in GM vehicles does not use or record personal
information or link with any other GM system containing
personal information.
7-19

Customer Assistance......................................... 7-6
Offices......................................................... 7-6
Text Telephone (TTY) Users........................... 7-6
Customer Information
Service Publications Ordering Information........7-16
Customer Satisfaction Procedure........................ 7-2
D
Damage Repair, Collision.................................7-12
Data Recorders
Event.........................................................7-18
Daytime Running Lamps (DRL).........................3-13
Defensive Driving............................................. 4-2
Delayed Locking.............................................2-10
DIC Compass.................................................3-47
Disc, MP3.............................................3-87, 3-92
Doing Your Own Service Work........................... 5-4
Dome Lamp ...................................................3-15
Door
Ajar Light...................................................3-40
Delayed Locking..........................................2-10
Locks........................................................2-10
Power Door Locks.......................................2-10
Programmable Automatic Door Locks.............2-11
Rear Door Security Locks.............................2-11Drive Systems
All-Wheel Drive...........................................5-41
Driver
Seat Height Adjuster...................................... 1-3
Driver Information Center (DIC).........................3-42
DIC Operation and Displays..........................3-42
DIC Vehicle Personalization..........................3-57
DIC Warnings and Messages........................3-49
Driving
At Night.....................................................4-13
Before a Long Trip......................................4-15
Defensive..................................................... 4-2
Drunk.......................................................... 4-3
Highway Hypnosis.......................................4-15
Hill and Mountain Roads..............................4-16
In Rain and on Wet Roads...........................4-14
Loss of Control...........................................4-12
Off-Road Recovery......................................4-11
Rocking Your Vehicle to Get it Out.................4-20
Winter........................................................4-17
Driving for Better Fuel Economy......................... 4-2
DVD
Rear Seat Entertainment System..................3-109
4

P
Paint, Damage...............................................5-89
Park
Shifting Into................................................2-32
Shifting Out of............................................2-33
Parking
Over Things That Burn.................................2-34
Parking Brake................................................2-31
Passenger Airbag Status Indicator.....................3-29
Passenger Compartment Air Filter.....................3-23
Passenger Sensing System..............................1-63
Passing.........................................................4-12
PASS-Key
®III+ Electronic Immobilizer...............2-17
PASS-Key®III+ Electronic Immobilizer
Operation...................................................2-18
Perchlorate Materials Requirements, California...... 5-4
Phone
Bluetooth
®..................................................3-98
Power
Door Locks.................................................2-10
Reduced Engine Light..................................3-38
Retained Accessory (RAP)............................2-21
Seat ............................................................ 1-3
Steering Fluid.............................................5-30
Windows....................................................2-15
Pregnancy, Using Safety Belts..........................1-30Privacy..........................................................7-17
Navigation System.......................................7-19
OnStar.......................................................7-19
Radio Frequency Identication (RFID).............7-19
Program
Courtesy Transportation................................7-10
Programmable Automatic Door Locks.................2-11
Proposition 65 Warning, California....................... 5-4
R
Radio Frequency Identication (RFID), Privacy....7-19
Radio(s)........................................................3-67
Radios
Navigation/Radio System, see Navigation
Manual...................................................3-98
Reception.................................................3-119
Setting the Clock.........................................3-65
Theft-Deterrent..........................................3-118
Range Adjustment, Headlamps........................... 1-7
Rear Compartment Storage Panel/Cover............2-44
Rear Door Security Locks................................2-11
Rear Seat Armrest..........................................2-45
Rear Seat Entertainment System.....................3-109
Rear Window Washer/Wiper.............................3-10
Rearview Mirror, Automatic Dimming..................2-37
10

Security Light.................................................3-37
Service........................................................... 5-3
Accessories and Modications......................... 5-3
Adding Equipment to the Outside of the
Vehicle..................................................... 5-5
All-Wheel-Drive Light....................................3-39
Doing Your Own Work................................... 5-4
Engine Soon Lamp......................................3-34
Publications Ordering Information...................7-16
Scheduling Appointments..............................7-10
Vehicle Soon Light.......................................3-40
Service Parts Identication Label.......................5-90
Servicing Your Airbag-Equipped Vehicle..............1-68
Setting the Clock............................................3-65
Sheet Metal Damage.......................................5-89
Shifting
Out of Park................................................2-33
Shifting Into Park............................................2-32
Signals, Turn and Lane-Change.......................... 3-7
Spare Tire
Compact....................................................5-81
Installing....................................................5-73
Removing...................................................5-72
Storing.......................................................5-79
Specications and Capacities............................5-97
Speedometer..................................................3-26
Split Folding Rear Seat....................................1-10
StabiliTrak
®System.......................................... 4-6
Start Vehicle, Remote....................................... 2-7
Starting the Engine.........................................2-22Steering.......................................................... 4-9
Steering Wheel Controls, Audio.......................3-118
Steering Wheel, Tilt Wheel................................. 3-6
Storage Areas
Center Console...........................................2-42
Convenience Net.........................................2-47
Cupholders.................................................2-42
Glove Box..................................................2-42
Luggage Carrier..........................................2-42
Rear Compartment Storage Panel/Cover.........2-44
Rear Seat Armrest.......................................2-45
Table.........................................................2-46
Stuck in Sand, Mud, Ice, or Snow.....................4-19
Sun Visors.....................................................2-16
Sunroof.........................................................2-47
T
Table............................................................2-46
Tachometer....................................................3-26
Taillamps
Turn Signal, Stoplamps and Back-up Lamps....5-45
Text Telephone (TTY) Users............................... 7-6
Theft-Deterrent Feature..................................3-118
Theft-Deterrent Systems...................................2-16
Content Theft-Deterrent................................2-17
PASS-Key
®III+ Electronic Immobilizer............2-17
PASS-Key®III+ Electronic Immobilizer
Operation................................................2-18
12