Service Ram 1500 2020 Service Manual

262 SAFETY
However, if you haven’t healed significantly within a few
days, or if you have any blistering, see your doctor imme-
diately.
• As the air bags deflate, you may see some smoke-like parti -
cles. The particles are a normal by-product of the process
that generates the non-toxic gas used for air bag inflation.
These airborne particles may irritate the skin, eyes, nose, or
throat. If you have skin or eye irritation, rinse the area with
cool water. For nose or throat irritation, move to fresh air.
If the irritation continues, see your doctor. If these particles
settle on your clothing, follow the garment manufacturer’s
instructions for cleaning.
Do not drive your vehicle after the air bags have deployed. If
you are involved in another collision, the air bags will not be
in place to protect you. NOTE:
• Air bag covers may not be obvious in the interior trim, but
they will open during air bag deployment.
• After any collision, the vehicle should be taken to an authorized dealer immediately.
Enhanced Accident Response System
In the event of an impact, if the communication network
remains intact, and the power remains intact, depending on
the nature of the event, the ORC will determine whether to
have the Enhanced Accident Response System perform the
following functions:
• Cut off fuel to the engine (If Equipped)
• Cut off battery power to the electric motor (If Equipped)
• Flash hazard lights as long as the battery has power
• Turn on the interior lights, which remain on as long as the battery has power or for 15 minutes from the intervention
of the Enhanced Accident Response System
• Unlock the power door locks
WARNING!
Deployed air bags and seat belt pretensioners cannot
protect you in another collision. Have the air bags, seat
belt pretensioners, and the seat belt retractor assemblies
replaced by an authorized dealer immediately. Also,
have the Occupant Restraint Controller System serviced
as well.
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264 SAFETY
Event Data Recorder (EDR)
This vehicle is equipped with an Event Data Recorder (EDR).
The main purpose of an EDR is to record, in certain crash or
near crash-like situations, such as an air bag deployment or
hitting a road obstacle, data that will assist in understanding
how a vehicle’s systems performed. The EDR is designed to
record data related to vehicle dynamics and safety systemsfor a short period of time, typically 30 seconds or less. The
EDR in this vehicle is designed to record such data as:
• How various systems in your vehicle were operating;
• Whether or not the driver and passenger safety belts were
buckled/fastened;
• How far (if at all) the driver was depressing the accelerator and/or brake pedal; and,
• How fast the vehicle was traveling.
These data can help provide a better understanding of the
circumstances in which crashes and injuries occur.
NOTE:
EDR data are recorded by your vehicle only if a non-trivial
crash situation occurs; no data are recorded by the EDR
under normal driving conditions and no personal data (e.g.,
name, gender, age, and crash location) are recorded.
However, other parties, such as law enforcement, could
combine the EDR data with the type of personally identi -
fying data routinely acquired during a crash investigation.
To read data recorded by an EDR, special equipment is
required, and access to the vehicle or the EDR is needed. In
addition to the vehicle manufacturer, other parties, such as
law enforcement, that have the special equipment, can read
the information if they have access to the vehicle or the EDR.
• It is dangerous to try to repair any part of the air bag
system yourself. Be sure to tell anyone who works on
your vehicle that it has an air bag system.
• Do not attempt to modify any part of your air bag system. The air bag may inflate accidentally or may not
function properly if modifications are made. Take your
vehicle to an authorized dealer for any air bag system
service. If your seat, including your trim cover and
cushion, needs to be serviced in any way (including
removal or loosening/tightening of seat attachment
bolts), take the vehicle to an authorized dealer. Only
manufacturer approved seat accessories may be used. If
it is necessary to modify the air bag system for persons
with disabilities, contact an authorized dealer.
WARNING! (Continued)
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SAFETY 287
(Continued)
Air Bag Warning Light
The Air Bag warning light will turn on for four to eight
seconds as a bulb check when the ignition switch is first
turned to ON/RUN. If the light is either not on during
starting, stays on, or turns on while driving, have the system
inspected at an authorized dealer as soon as possible. After
the bulb check, this light will illuminate with a single chime
when a fault with the Air Bag System has been detected. It
will stay on until the fault is removed. If the light comes on
intermittently or remains on while driving, have an autho-
rized dealer service the vehicle immediately.
Refer to “Occupant Restraint Systems” in “Safety” for
further information.
Defroster
Check operation by selecting the defrost mode and place the
blower control on high speed. You should be able to feel the
air directed against the windshield. See an authorized dealer
for service if your defroster is inoperable.
Floor Mat Safety Information
Always use floor mats designed to fit your vehicle. Only use
a floor mat that does not interfere with the operation of the
accelerator, brake or clutch pedals. Only use a floor mat that is securely attached using the floor mat fasteners so it cannot
slip out of position and interfere with the accelerator, brake
or clutch pedals or impair safe operation of your vehicle in
other ways.
WARNING!
An improperly attached, damaged, folded, or stacked
floor mat, or damaged floor mat fasteners may cause
your floor mat to interfere with the accelerator, brake, or
clutch pedals and cause a loss of vehicle control. To
prevent SERIOUS INJURY or DEATH:
• ALWAYS securely attach your floor mat using the floor mat fasteners. DO NOT install your floor mat
upside down or turn your floor mat over. Lightly pull to
confirm mat is secured using the floor mat fasteners on
a regular basis.
• ALWAYS REMOVE THE EXISTING FLOOR MAT FROM THE VEHICLE before installing any other
floor mat. NEVER install or stack an additional floor
mat on top of an existing floor mat.
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300 STARTING AND OPERATING
If exceptional circumstances should make it necessary to
engage the park brake while the vehicle is in motion, main-
tain upward pressure on the electric park brake switch for as
long as engagement is desired. The BRAKE telltale light will
illuminate, and a continuous chime will sound. The rear stop
lamps will also be illuminated automatically while the
vehicle remains in motion.
To disengage the park brake while the vehicle is in motion,
release the switch. If the vehicle is brought to a complete stop
using the parking brake, when the vehicle reaches approxi -
mately 3 mph, (5 km/h) the parking brake will remain
engaged.
• When exiting the vehicle, always remove the key fob
from the ignition and lock your vehicle.
• Never leave children alone in a vehicle, or with access to an unlocked vehicle. Allowing children to be in a
vehicle unattended is dangerous for a number of
reasons. A child or others could be seriously or fatally
injured. Children should be warned not to touch the
parking brake, brake pedal or the gear selector.
• Do not leave the key fob in or near the vehicle, or in a location accessible to children, and do not leave the
ignition of a vehicle equipped with Keyless
Enter-N-Go in the ACC or ON/RUN mode. A child
could operate power windows, other controls, or move
the vehicle.
• Be sure the parking brake is fully disengaged before driving; failure to do so can lead to brake failure and a
collision.
• Always fully apply the parking brake when leaving your vehicle, or it may roll and cause damage or injury.
Also be certain to leave the transmission in PARK.
Failure to do so may allow the vehicle to roll and cause
damage or injury.
WARNING! (Continued)CAUTION!
If the Brake System Warning Light remains on with the
parking brake released, a brake system malfunction is
indicated. Have the brake system serviced by an
authorized dealer immediately.
WARNING!
Driving the vehicle with the parking brake engaged, or
repeated use of the parking brake to slow the vehicle
may cause serious damage to the brake system. Be sure
the parking brake is fully disengaged before driving;
failure to do so can lead to brake failure and a collision.
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STARTING AND OPERATING 301
In the unlikely event of a malfunction of the Electric Park
Brake system, a yellow EPB fault light will illuminate. This
may be accompanied by the BRAKE telltale light flashing. In
this event, urgent service of the electric park brake system is
required. Do not rely on the parking brake to hold the vehicle
stationary.
Auto Park Brake
The electric park brake can be programmed to be applied
automatically whenever the vehicle is at a standstill and the
automatic transmission is placed in PARK. Auto Park Brake
is enabled and disabled by customer selection through the
customer programmable features section of the Uconnect
Settings.
Any single auto park brake application can be bypassed by
pushing the EPB switch to the release position while the
transmission is placed in PARK.
SafeHold
SafeHold is a safety feature of the Electric Park Brake System
that will engage the park brake automatically if the vehicle is
left unsecured while the ignition is in ON/RUN.For automatic transmissions, the park brake will automati
-
cally engage if all of the following conditions are met:
• The vehicle is at a standstill.
• There is no attempt to depress the brake pedal or acceler -
ator pedal.
• The seat belt is unbuckled.
• The driver door is open.
SafeHold can be temporarily bypassed by pushing the Elec -
tric Park Brake Switch while the driver door is open. Once
manually bypassed, SafeHold will be enabled again once the
vehicle reaches 12 mph (20 km/h) or the ignition is turned to the OFF position and back to ON again.
Brake Service Mode
We recommend having your brakes serviced by your autho -
rized dealer. You should only make repairs for which you
have the knowledge and the right equipment. You should
only enter Brake Service Mode during brake service.
When servicing your rear brakes, it may be necessary for you
or your technician to push the rear piston into the rear caliper
bore. With the electric park brake system, this can only be
done after retracting the Electric Park Brake actuator. Fortu-
nately, actuator retraction can be done easily by entering the
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302 STARTING AND OPERATING
(Continued)
Brake Service Mode through the Uconnect Settings in your
vehicle. This menu based system will guide you through the
steps necessary to retract the EPB actuator in order to
perform rear brake service.
Service Mode has requirements that must be met in order to
be activated:
• The vehicle must be at a standstill.
• The park brake must be unapplied.
• The transmission must be in PARK or NEUTRAL.
While in service mode, the Electric Park Brake fault lamp will
flash continuously while the ignition is ON.

When brake service work is complete, the following steps must
be followed to reset the park brake system to normal operation:

• Ensure the vehicle is at a standstill.
• Press the brake pedal with moderate force.
• Apply the Electric Park Brake Switch.AUTOMATIC TRANSMISSION
WARNING!
You can be badly injured working on or around a motor
vehicle. Do only that service work for which you have
the knowledge and the right equipment. If you have any
doubt about your ability to perform a service job, take
your vehicle to a competent mechanic.
WARNING!

• Never use the PARK position as a substitute for the parking brake. Always apply the parking brake fully
when exiting the vehicle to guard against vehicle move -
ment and possible injury or damage.

• Your vehicle could move and injure you and others if it is not in PARK. Check by trying to move the transmission gear
selector out of PARK with the brake pedal released. Make
sure the transmission is in PARK before exiting the vehicle.

• The transmission may not engage PARK if the vehicle is moving. Always bring the vehicle to a complete stop
before shifting to PARK, and verify that the transmission
gear position indicator solidly indicates PARK (P) without
blinking. Ensure that the vehicle is completely stopped,
and the PARK position is properly indicated, before
exiting the vehicle.

• It is dangerous to shift out of PARK or NEUTRAL if the engine speed is higher than idle speed. If your foot is
not firmly pressing the brake pedal, the vehicle could
accelerate quickly forward or in reverse. You could lose
control of the vehicle and hit someone or something.
Only shift into gear when the engine is idling normally
and your foot is firmly pressing the brake pedal.
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STARTING AND OPERATING 309
NOTE:
Even if the transmission can be reset, we recommend that
you visit an authorized dealer at your earliest possible
convenience. An authorized dealer has diagnostic equip-
ment to assess the condition of your transmission.
If the transmission cannot be reset, an authorized dealer
service is required.
Electronic Range Select (ERS) Operation — Eight-Speed
Transmission
The Electronic Range Select (ERS) shift control allows the
driver to limit the highest available gear when the transmis -
sion is in DRIVE. For example, if you set the transmission
gear limit to 4 (fourth gear), the transmission will not shift
above fourth gear (except to prevent engine overspeed), but
will shift through the lower gears normally.
You can switch between DRIVE and ERS mode at any
vehicle speed. When the transmission gear selector is in
DRIVE, the transmission will operate automatically, shifting
between all available gears. Tapping the GEAR- switch (on
the steering wheel) will activate ERS mode, display the
current gear in the instrument cluster, and set that gear as the
top available gear. Once in ERS mode, tapping the GEAR- or
GEAR+ switch will change the top available gear. Electronic Range Select (ERS)
To exit ERS mode, simply push and hold the GEAR+ switch
until the gear limit display disappears from the instrument
cluster.
1 — GEAR + Switch
2 — GEAR – Switch
WARNING!
Do not downshift for additional engine braking on a
slippery surface. The drive wheels could lose their grip
and the vehicle could skid, causing a collision or
personal injury.
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STARTING AND OPERATING 313
Transfer Case Position Indicator Lights
The Transfer Case Position Indicator Lights (4WD and
4LOW) are located in the instrument cluster and indicate the
current and desired transfer case selection. When you select
a different transfer case position, the indicator lights will do
the following:
1. The current position indicator light will turn OFF.
2. The selected position indicator light will flash until thetransfer case completes the shift.
3. When the shift is complete, the indicator light for the selected position will stop flashing and remain ON.
If the transfer case does not shift into the desired position,
one or more of the following events may occur:
1. The indicator light for the current position will remain ON.
2. The newly selected position indicator light will continue to flash.
3. If the transfer case will not shift, there will be a cluster
message stating the 4WD shift has canceled. NOTE:
Before retrying a selection, make certain that all the neces
-
sary requirements for selecting a new transfer case position
have been met. To retry the selection, push the current posi -
tion, wait five seconds, and retry selection. To find the shift
requirements, refer to the "Shifting Procedure" for your
transfer case, located in this section.
The “SVC 4WD Warning Light” monitors the electronic shift
four-wheel drive system. If this light remains on after engine
start up or illuminates during driving, it means that the
four-wheel drive system is not functioning properly and that
service is required.
NOTE:
Do not attempt to make a shift while only the front or rear
wheels are spinning. This could cause damage to driveline
components.
WARNING!
Always engage the parking brake when powering down
the vehicle if the “SVC 4WD Warning Light” is
illuminated. Not engaging the parking brake may allow
the vehicle to roll which may cause personal injury or
death.
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STARTING AND OPERATING 317
Transfer Case Position Indicator Lights
The Transfer Case Position Indicator Lights (4WD HIGH,
4LOW, and 4WD AUTO) are located in the instrument
cluster and indicate the current and desired transfer case
selection. When you select a different transfer case position,
the indicator lights will do the following:
1. The current position indicator light will turn OFF.
2. The selected position indicator light will flash until thetransfer case completes the shift.
3. When the shift is complete, the indicator light for the selected position will stop flashing and remain ON.
If the transfer case does not shift into the desired position,
one or more of the following events may occur:
1. The indicator light for the current position will remain ON.
2. The newly selected position indicator light will continue to flash.
3. If the transfer case will not shift, there will be a cluster
message stating the 4WD shift has canceled. NOTE:
Before retrying a selection, make certain that all the neces
-
sary requirements for selecting a new transfer case position
have been met. To retry the selection, push the current posi -
tion, wait five seconds, and retry selection. To find the shift
requirements, refer to the "Shifting Procedure" for your
transfer case, located in this section.
The “SVC 4WD Warning Light” monitors the electronic shift
four-wheel drive system. If this light remains on after engine
start up or illuminates during driving, it means that the
four-wheel drive system is not functioning properly and that
service is required.
NOTE:
Do not attempt to make a shift while only the front or rear
wheels are spinning. This could cause damage to driveline
components.
WARNING!
Always engage the parking brake when powering down
the vehicle if the “SVC 4WD Warning Light” is
illuminated. Not engaging the parking brake may allow
the vehicle to roll which may cause personal injury or
death.
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322 STARTING AND OPERATING
NOTE:
If equipped with a touch screen radio all enabling/disabling
of air suspension features must be done through the radio.
Refer to “Uconnect Settings” in “Multimedia” for further
information.
Air Suspension Modes
The Air Suspension system has multiple modes to protect the
system in unique situations:
Automatic AERO Mode
To improve aerodynamics, the air suspension system has a
feature which will put the vehicle into AERO height auto-
matically. Refer to “Instrument Cluster Display” in “Getting
To Know Your Instrument Panel” for further information.

Automatic Aero Mode may be disabled through vehicle
settings in the instrument cluster display or through your
Uconnect Radio if equipped. Refer to “Instrument Cluster Display” in “Getting To Know Your Instrument Panel” or
“Uconnect Settings” in “Multimedia” for further information.

NOTE:
This mode is intended to be enabled with engine running.
Tire Jack Mode
To assist with changing a tire, the air suspension system has
a feature which allows the automatic leveling to be disabled.
Refer to “Instrument Cluster Display” in “Getting To Know
Your Instrument Panel” or “Uconnect Settings” in “Multi
-
media” if equipped with a touch screen radio for further
information.
NOTE:
This mode is intended to be enabled with engine running.
Transport Mode
For towing your vehicle with four wheels off the road, the air
suspension system has a feature which will put the vehicle
into Entry/Exit height and disable the automatic load
leveling system. Refer to “Instrument Cluster Display” in
“Getting To Know Your Instrument Panel” or “Uconnect
Settings” in “Multimedia” if equipped with a touch screen
radio for further information.
NOTE:
This mode is intended to be enabled with engine running.
WARNING!
The air suspension system uses a high pressure volume
of air to operate the system. To avoid personal injury or
damage to the system, see your authorized dealer for
service.
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