fuel Ram 2500 2011 Owner's manual (Gas and Diesel)
[x] Cancel search | Manufacturer: RAM, Model Year: 2011, Model line: 2500, Model: Ram 2500 2011Pages: 117, PDF Size: 0.28 MB
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5/160 DIESEL ENGINE WARRANTY
(if equipped)
These diesel engine parts are covered for5 years or 160,000 kilometres,
whichever occurs first.
•Diesel Engine –Cylinder block and all internal parts; cylinder head
assemblies; core plugs; fuel injection pump and injectors; intake and
exhaust manifolds; oil pan; oil pump; timing gear drive belts and/or
chains and cover; turbocharger housing and internal parts; valve covers;
water pump and housing; seals and gaskets for listed components only.
8/160 HYBRID SYSTEM WARRANTY
(if equipped)
These hybrid system parts are covered for8 years or 160,000 kilometres,
whichever occurs first.
•TPIM Fan
•TPIM Pump
•TPIM Assembly
•Transmission and all internal components•APM Assembly
•HV AC Cables
•HV DC cables
•Hybrid Battery
3/290 AISIN TRANSMISSION WARRANTY
(if equipped)
These Aisin six-speed automatic transmission components are covered for
3 years or 290,000 kilometres,whichever occurs first.
•Transmission –transmission case and all internal parts; torque con-
verter; transmission control module.
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5/160 DIESEL ENGINE / 8/160 HYBRID SYSTEM / 3/290 AISIN TRANSMISSION WARRANTIES
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EMISSION DEFECT WARRANTY
The 3/60 Basic Warranty covers all emission control components for
3 years or 60,000 kilometres,whichever occurs first. The Emission Defect
warranty provides longer coverage for specified components.
LIGHT-DUTY TRUCKS
For light-duty trucks, the Defect Warranty covers the following major
emission control parts, if so equipped, for8 years or 130,000 kilometres,
whichever occurs first:
•catalytic converter
•powertrain control module
HEAVY-DUTY TRUCKS
Heavy-duty trucks are trucks over 4536 kg (10,000 lb) GVW.For heavy-duty trucks, the Defect Warranty covers the following parts, if
so equipped, for5 years or 80,000 kilometres,whichever occurs first:
•air system controls•onboard diagnostic system
•catalytic converter components
•distributor and components•oxygen sensors
•electronic fuel injection•PCV valve or orifice
system and injectors•powertrain control module
•evaporative-emission canister•secondary ignition wires
and controls•spark plugs
•exhaust manifold•throttle body
•EGR valve and control system•transmission control module
•exhaust pipes (exhaust manifold•vacuum hoses, clamps, fittings
to catalyst) and tubing used for these
•fuel cap and tank assembly, components
pump and fuel lines•vacuum, temperature, altitude,
•ignition coil and module
speed, and time-sensitive sensors,•intake manifold valves and switches used in these
components and systems
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EMISSION DEFECT WARRANTY / EMISSION PERFORMANCE WARRANTY
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DAMAGE FROM IMPROPER MAINTENANCE
The warranties in this booklet do not cover repairs required due to
improper maintenance, lack of maintenance, use of contaminated or dirty
fuels or failure to use the proper fuels and lubricants recommended in the
Owner’s Manual.
EXTRA EXPENSES
The warranties in this booklet do not cover incidental or consequential
damages such as loss of use of your vehicle, loss of time, inconvenience,
expense for fuel, telephone, travel, rental car, overnight accommodation,
loss or damage to your personal property, commercial loss, loss of
income, etc.
NON-CHRYSLER MODIFICATIONS
The warranties in this booklet do not cover repairs required because of
non-Chrysler modifications, installation of special equipment or accesso-
ries, or use of special materials, fuels or additives. This includes special
bodies, body conversions, fuel system conversions, trailer hitches, window
tints, sunroofs, theft alarms, etc. Non-Chrysler modifications do not by
themselves void your warranty, but they are not covered by your warranty.
NON-CHRYSLER PARTS
The warranties in this booklet do not cover parts, equipment, materials or
additives not supplied by Chrysler or not certified for use on your vehicle.
Performance and racing parts are considered to be non-Chrysler parts.
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WHAT IS NOT COVERED
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•FLAT TIRE?If you have a flat tire, the service facility will remove it
and install your spare tire. The spare tire must be inflated and in sound
operating condition. Tire repairs are not covered.
•OUT OF FUEL ?If your vehicle runs out of fuel, a small amount of
gasoline will be delivered to your location, where regulations permit. In all
other cases, including alternate fuels, your vehicle will be towed to the
nearest re-fuelling centre. In these instances, the cost of fuel purchased will
be your responsibility.
Please read “About Roadside Assistance” (page 24) because there are
some limitations that may affect the service available to you.
TO REQUEST ASSISTANCE(SEE ALSO INSIDE FRONT COVER)
If your vehicle requires any of the services provided by the program, call
this toll-free number anytime, from any location in Canada or the United
States:1-800-363-4869(this number does not ring at Chrysler Canada).
Please identify yourself as a Chrysler vehicle owner and be ready to
provide:
❏Your Vehicle Identification Number
❏Your licence plate number
❏Your odometer reading (kilometres)❏The location of your vehicle and the phone number where you can
be reached
❏Type of service needed (tow, flat tire, battery boost, etc.)
Note:•In severe weather, some delays may be expected.
•You will have to personally authorize the service provided by the
tow company
•If your vehicle is towed to a retailer, you are responsible for
contacting the retailer to authorize the service.
TOWING AFTER THE PROGRAM EXPIRES
Coverage under the Roadside Assistance Program expires at5 years or
100,000 kilometres(or at3 years or 60,000 kilometres,if applicable),
whichever occurs first. If you call the toll-free number for assistance after
the program expires, you will have to pay for the service provided.
Some emissions coverage lasts longer than the Roadside Assistance
program.* For warranted emission system repairs after the program
expires, towing (only) will be provided on a reimbursement basis. Call the
toll-free number and service will be dispatched, but you will have to pay
for the tow. For reimbursement consideration, see your authorized retailer
for further details.
*See page 10.
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ROADSIDE ASSISTANCE
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ABOUT ROADSIDE ASSISTANCE
The Chrysler Canada Roadside Assistance Program is not a warranty, but
the coverage is concurrent with the Basic and Powertrain Warranties.
Covered service must be provided in Canada or the Continental United
States and is limited to plated and insured vehicles that use public
roadways.
Service will not be provided free if you have driven into an area that is
inaccessible to the service vehicle or is not a regularly travelled and
maintained public road (such as beaches, recreational areas, construction
sites, open fields, private and seasonal roads). Cross-country, logging,
autocross and any other form of off-road use is not covered.
The program does not cover winching or towing for vehicles that become
stuck while plowing snow.
The program does not cover repeat calls for the same problem (if avoidance
of the problem is within the control of the driver or owner), or towing from
one retailer to another, or service if the driver appears to be under the
influence of alcohol or drugs.
The program does not pay for parts, tires, repairs, labour or vehicle storage.
Parts, repairs, or labour covered under a vehicle warranty will be provided
by your Chrysler Canada Retailer.The program does not pay for towing required because of an accident.
For example, if a vehicle is winched from a ditch or snowbank and is then
determined to need a tow because of damage suffered when it left the road,
the tow will not be covered.
The program does not cover any “incidental or consequential damages”
connected with the failure of your vehicle or providing services to you.
Such damages include lost time, inconvenience, loss of use of your
vehicle, rental cars, fuel, telephone, travel or lodging, loss of personal or
commercial property, loss of revenue, etc.
All service providers are independent contractors and are not employees or
agents of Chrysler Canada. Any loss or damage to your vehicle or personal
property resulting from providing roadside service is the responsibility of
the roadside service provider (the towing company, for example).
Report any damage or loss to the manager of the service provider and to
your own insurance company within 24 hours and before any repairs are
performed.
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ROADSIDE ASSISTANCE
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1. POWERTRAIN PLANS*
Powertrain plans complement the factory powertrain warranty by provid-
ing enhanced roadside coverage and car rental allowance if your vehicle is
not drivable and must be kept overnight. Certain plans also provide
additional distance coverage.
Major components covered are:
•engine•transmission•front-wheel drive•rear-wheel drive
•4-wheel drive (4x4)•all-wheel-drive vehicles
2. “GOLD”PLANS*
Each plan provides full mechanical repair protection to non-powertrain
(Gold) components. Certain plans also provide full mechanical protection
against powertrain component repairs beyond your vehicle’s powertrain
warranty coverage. Contracts are available with or without a deductible.
Major components covered are:
•steering•air conditioning•engine cooling and fuel•front suspension
•rear suspension•electrical•hydraulic brake components•anti-lock
brakes
*Maximum terms available on new vehicles registered in Canada only.
3. “GOLDPLUS”PLANS*
The most complete protection available for your new vehicle is a “Gold
Plus” Service Contract which combines the benefits of Gold component
coverage (see “Gold” Plans), plus, the most important vehicle maintenance
functions:
•Engine oil and oil filter changes
•Tire rotation every other service
•“Peace-of-Mind” motoring with Tire Road Hazard Protection
which provides full, or pro-rata, replacement of the original four
tires, or their repair
•Rental car allowance for same-day warranty repairs – your vehicle
need not be kept overnight before eligibility for the rental
allowance is met
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OPTIONAL CHRYSLER CANADA SERVICE CONTRACTS
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INTRODUCTIONThe oil change indicator system will remind you that
it is time to take your vehicle in for scheduled
maintenance. Based on engine operation condition
the oil change indicator message will illuminate, this
means that service is required for your vehicle. Have
your vehicle serviced as soon as possible, within the
next 800 km. The oil change indicator message will
not monitor the time since the last oil change. Change
your vehicles oil if it has been 6 months since your
last oil change even if the oil change indicator
message is NOT illuminated. Change your engine oil
more often if you drive your vehicle off-road for an
extended period of time.Under no circumstances
should oil change intervals exceed 13,000 km or
6 months, whichever comes first.Your dealer will
reset the oil change indicator message after complet-
ing the scheduled oil change. If this scheduled oil
change is performed by someone other than yourdealer the message can be reset by referring to the
steps described in the Owner’s Manual.
The performance of all scheduled service work is
required to maintain your vehicle in good operat-
ing condition. Chrysler Canada Inc. reserves the
right to deny warranty coverage if the vehicle has
not been properly maintained. While we do not
insist that such work be performed by factory
authorized retailers, we strongly recommend that
an authorized Chrysler, Jeepor Dodge Retailer
perform this work.
AT EACH STOP FOR FUEL
•Check the engine oil level about 5 minutes
after a fully warmed engine is shut off. Check-
ing the oil level while the vehicle is on level
ground will improve the accuracy of the oil
level reading. Add oil only when the level is at
or below the ADD or MIN mark.
•Check the windshield washer solvent and add
if required.ONCE A MONTH
•Check tire pressure and look for unusual wear
or damage.
•Inspect the battery and clean and tighten the
terminals as required.
•Check the fluid levels of coolant reservoir,
brake master cylinder, power steering and
transmission and add as needed.
•Check all lights and other electrical items for
correct operation.
•Check and clean wiper blades. Replace if
required.
AT EACH OIL CHANGE
•Change the engine oil filter.
•Inspect the brake hoses and lines.
VISUAL INSPECTIONS —
INSPECT FOR SIGNS OF COMPONENT
DETERIORATION AND PHYSICAL DAMAGE.
MAINTENANCEScheduled maintenance must be completed to provide the best vehicle performance and reliability. The limited warranties in the
warranty booklet DO NOT COVER repairs required due to improper maintenance. We strongly suggest you keep track of scheduled maintenance and keep receipts
or other documents. Use only recommended MoparLubricants and genuine MoparParts. In the event that a condition arises between maintenance intervals,
please contact your retailer. AVOID PROLONGED PERIODS OF IDLING.
NOTE: WHERE TIME (MONTHS) AND METRAGE ARE INDICATED, FOLLOW THE INTERVAL THAT OCCURS FIRST.
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INTRODUCTIONYour vehicle is equipped with an engine oil change
indicator system. This system will alert you when it is
time to change your engine oil by displaying the words
“Oil Change Required” on your Electronic Vehicle Infor-
mation Center (EVIC). The engine oil change indicator
system is duty cycle based, which means the engine oil
change interval may fluctuate depending on your per-
sonal driving style. Driving styles such as frequent stop
and go type driving can increase the frequency of the
engine oil change. This is the result of more frequent
regeneration of the exhaust aftertreatment system, which
can decrease the life of the engine oil. Failure to change
the engine oil per the maintenance schedule can result in
internal engine damage.
Under no circumstances should the oil change interval
exceed 12,000 km or six months whichever occurs first.
For information on resetting the Oil Change Indicator
message, refer to “Oil Change Required If
Equipped,” under “System Status (EVIC Displays)”
in the “Electronic Vehicle Information Center
(EVIC)” Section of the Owner’s Manual.The performance of all scheduled service work is
required to maintain your vehicle in good operating
condition. Chrysler Canada Inc. reserves the right to
deny warranty coverage if the vehicle has not been
properly maintained. While we do not insist that such
work be performed by factory authorized retailers,
we strongly recommend that an authorized Chrysler,
Jeepor Dodge Retailer perform this work.
AT EACH STOP FOR FUEL
•Check the engine oil level about 5 minutes after a
fully warmed engine is shut off. Checking the oil
level while the vehicle is on level ground will
improve the accuracy of the oil level reading. Add
oil only when the level is at or below the ADD or
MIN mark.
•Check the windshield washer solvent and add if
required.
ONCE A MONTH
•Check tire pressure and look for unusual wear or
damage.
•Inspect the batteries, clean and tighten the termi-
nals as required.
•Check the fluid levels of coolant reservoir, brake
master cylinder, and transmission and transfer
case (if equipped) add as needed.
•Drain water from the fuel filter.•Check and clean wiper blades. Replace if required.
AT EACH OIL CHANGE
•
Change the engine oil filter.•Inspect the exhaust system.•Inspect the brake hoses and lines.•Check the automatic transmission fluid level.•Check the manual transmission fluid level.•Check the engine coolant level, hoses, and clamps.•Lubricate outer tie rod ends.
Inspection and service should also be performed any-
time a malfunction is observed or suspected. Retain all
receipts.
VISUAL INSPECTIONS —
INSPECT FOR SIGNS OF COMPONENT
DETERIORATION AND PHYSICAL DAMAGE.
MAINTENANCEScheduled maintenance must be completed to provide the best vehicle performance and reliability. The limited warranties in the
warranty booklet DO NOT COVER repairs required due to improper maintenance. We strongly suggest you keep track of scheduled maintenance and keep receipts
or other documents. Use only recommended MoparLubricants and genuine MoparParts. In the event that a condition arises between maintenance intervals,
please contact your retailer. AVOID PROLONGED PERIODS OF IDLING.
NOTE: WHERE TIME (MONTHS) AND METRAGE ARE INDICATED, FOLLOW THE INTERVAL THAT OCCURS FIRST.
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Perform Maintenance At
24,000 km or 12 Months
❏Change the engine oil and oil filter.Under no circumstances should the oil change
interval exceed 12,000 km or 6 months whichever occurs first.*
❏Rotate tires.
❏Check the diesel exhaust fluid (DEF) tank, refill if necessary.
❏Lubricate the front drive shaft fitting. (4x4)
❏Lubricate the outer tie rod ends. (Chassis Cab only)
❏Inspect the front suspension components, tie rod ends and boot seals; replace if
necessary.
❏Inspect the front (4x4) and rear axle fluid; change if using your vehicle for any of
the following: police, fleet, off-road or frequent trailer towing.
❏Replace the fuel filter element.
* Oil changes that are prompted by the oil change indicator system prior to this schedule maintenance interval can
be recorded in the oil change log section.
Perform Maintenance
At
12 Months or
24,000 km
Odometer Reading
DateRetailer Copy
Remove and attach to Repair Order
................................................................................................
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❏Change the engine oil and oil filter.Under no circum-
stances should the oil change interval exceed 12,000 km
or 6 months whichever occurs first.*
❏Rotate tires.
❏Check the diesel exhaust fluid (DEF) tank, refill if
necessary.
❏Lubricate the front drive shaft fitting. (4x4)
❏Lubricate the outer tie rod ends. (Chassis Cab only)
❏Inspect the front suspension components, tie rod ends and
boot seals; replace if necessary.
❏Inspect the front (4x4) and rear axle fluid; change if using
your vehicle for any of the following: police, fleet, off-
road or frequent trailer towing.
❏Replace the fuel filter element.
* Oil changes that are prompted by the oil change indicator system prior to this
schedule maintenance interval can be recorded in the oil change log section.
Perform Maintenance At
24,000 km or 12 Months
Odometer Reading
Date
Repair Order No.
CHRYSLER
RETAILERSTAMP
Signature of authorized Chrysler Canada Retailer
................................................................................................