Ram 2500 2011 Owner's manual (Gas and Diesel)

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Vehicle Identification Number
Warranty Start Date
Selling Retailer Code
Moving?
•Name and address changes.............................page 5
•How to get service...................................page 17
IMPORTANT MESSAGE REGARDING YOUR
MAINTENANCE BOOK AND WARRANTY COVERAGE
Your New Vehicle Limited Warranty requires that you perform
the scheduled maintenance at the time or metrage shown in
your Owner’s Manual. If you do not do so, and your vehicle
fails as a result of your failure to maintain it properly, repairs
may not be covered under your warranty.
Chrysler recommends that you use this Maintenance Service
Schedule Book to keep a written record of maintenance
performed on your vehicle.
For 24-hour Roadside Assistance
Dial 1-800-363-4869
•Give us your Vehicle Identification Number, licence plate
number and odometer reading.
•Tell us where you are and the number from which you
are calling.
See page 22 for details.

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TO OUR CUSTOMERS:
This booklet explains the limited warranties and optional service contracts that apply
to your new vehicle. It explains exactly what’s covered, how long each warranty lasts,
and what you must do to keep the warranties in force. Please read the warranties and
other information in this booklet carefully.
THIS BOOKLET SHOULD BE KEPT IN YOUR VEHICLE.
In this booklet, “Chrysler Retailer” means any authorized retailer who sells and
services Chrysler, Jeep
or Dodge vehicles.
“Chrysler” and “Chrysler Canada” mean Chrysler Canada Inc.
“Chrysler parts” mean Mopar
or Autopar™ brand parts designed for Chrysler,
Jeep
or Dodge vehicles by Chrysler Group LLC.
Chrysler and Dodge are registered trademarks of Chrysler Canada Inc., a wholly owned
subsidiary of Chrysler Group LLC. Jeep is a registered trademark of Chrysler Group LLC
used under licence by Chrysler Canada Inc. Mopar is a registered trademark of Chrysler
Group LLC. Autopar is a trademark of Chrysler Canada Inc.
CONTENTS
Privacy Statement.................2
Warranty Information...............4
Your rights and responsibilities........4-5
About your warranties..............6
3/60 Basic Warranty................7
5/100 Powertrain Warranty............8
5/160 Diesel Engine Warranty..........9
8/160 Hybrid System Warranty.........9
3/290 Aisin Transmission Warranty.......9
Corrosion Warranty...............10
Emission Warranties.............11-13
What is not covered.............14-63
How to get service................17
Other things you should know.......18-19
Customer Assistance...............20
Arbitration.....................21
5/100 Roadside Assistance Program . . . 22-25
Optional Service Contracts.........26-30
Maintenance Service Schedule Coupons
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Chrysler Canada Inc. (CCI) takes your privacy very seriously. We collect personal information to better serve our customers
and to provide information about our products and services. By engaging in transactions with CCI, completing on-line or
other forms, or by entering contests, you consent to our collection, use and disclosure of your personal information in
accordance with this Privacy Statement.
CCI may use your personal information to administer transactions between us; to provide you with services such as
warranty, extended service plans and customer notification programs; to correspond with you; to facilitate and enhance your
use of our websites; to facilitate product or service financing programs, including through financial service-providers or
participating financial institutions; and as otherwise required or permitted by law. CCI may disclose your personal
information to affiliates, agents, suppliers and service-providers (including financial service-providers or participating
financial institutions), as well as dealers for use in connection with the purposes noted above.
CCI may also use and disclose your personal information (including to dealers, financial service providers, participating
financial institutions, or other third parties) for the purposes of improving or providing other automotive-related products
and services, to ensure the correctness and completeness of information in databases maintained by CCI and its affiliates,
as well as its dealers; to market our products and services, and those of our affiliates and our dealers; for conducting
customer surveys; and providing you with marketing information or materials such as offers, updates and information which
may be of interest to you. At any time, you may ask CCI to stop using and disclosing your personal information for these
particular purposes by contacting us at the addresses noted below.
2
PRIVACY STATEMENT

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Only those individuals who need access to your personal information in order to carry out their duties in accordance with
this Privacy Statement will have access to your personal information, and their access will be solely for such purposes. We
endeavour to have a lifelong relationship and therefore may retain any personal information that you provide, unless
otherwise instructed.
Your personal information file(s) will be kept at One Riverside Drive, Windsor Ontario N9A 5K3, or at one of our dealers’
premises or associated premises, unless it has been disclosed to third parties in accordance with this Privacy Statement. You
may access your personal information held by CCI, and seek to correct any inaccurate or obsolete information by making
a written request to the address mentioned above. To obtain further information regarding our privacy practices, or if you
do not want us to use or disclose your personal information in a particular way, please call 1-877-639-8629, send an email
to [email protected], or visit the CCI website at www.chryslercanada.ca.
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PRIVACY STATEMENT

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WARRANTY
INFORMATION
YOUR RIGHTS AND RESPONSIBILITIES
All of the warranties in this booklet are limited warranties and they give
you specific legal rights. You may also have other rights which vary from
province to province. Some provinces do not allow the exclusion or
limitation of incidental or consequential damages, or limitation of how long
an implied warranty lasts or who is eligible for coverage, so the stated
limitations or exclusions may not apply to you.The limited warranties in this booklet are the only express warranties made
by Chrysler Canada Inc. applicable to this vehicle. Any implied warranty
or condition of merchantability or fitness for a particular purpose
applicable to this vehicle is limited in duration to the duration of these
limited warranties.
Chrysler Canada Inc. shall not be liable for commercial loss, special or
consequential damages resulting from breach of these written warranties
or of any implied warranty or condition.
OPERATION AND MAINTENANCE
It is your responsibility under the terms of these warranties to operate and
maintain your vehicle as recommended in the Owner’s Manual. Regular
scheduled maintenance, described in your Owner’s Manual and herein, is
essential to trouble-free operation.
Westrongly recommendthat you return to your selling retailer for all
service, both during and after the warranty periods. Chrysler Canada
Retailers are best equipped and trained to provide all levels of service and
maintenance for your vehicle.
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YOUR RIGHTS AND RESPONSIBILITIES

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High-tech diagnostic equipment is sometimes needed to service a vehicle
efficiently and accurately. Chrysler Canada Retailers have unique diagnos-
tic computers and electronic and mechanical tools, specially designed to
service our cars and trucks, and we provide special technical training so
their technicians can render the skilled care your vehicle needs.
WARRANTY SERVICE
Warranty service must be done by an authorized Chrysler Retailer. We
recommend that you return to your selling retailer for this service;
however, you may request warranty service for your vehicle from any
Chrysler Retailer. See “How to Get Service” on page 17.
NAME AND ADDRESS CHANGES
The Canadian Motor Vehicle Safety Act requires vehicle manufacturers
to notify owners if the correction of a safety-related defect becomes
necessary. If you change your name or address, or if you are a subsequent
owner of this vehicle, please call the Chrysler Canada Customer Records
Department at 1-800-373-1474. You can also request to have these
changes completed by any authorized Chrysler Canada retailer.
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YOUR RIGHTS AND RESPONSIBILITIES

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ABOUT YOUR WARRANTIES
WARRANTY START DATE
Time and distance limitations for all warranty coverage are measured from
the vehicle’s “warranty start date.” The “warranty start date” is the date
when the vehicle was originally delivered or first used, whichever date
occurred first.
VEHICLES COVERED
The warranties in this booklet cover new vehicles only which are built for
sale in Canada and are registered and normally operated in Canada. The
warranties apply to all owners of the vehicle.
COVERED REPAIRS
The warranties in this booklet cover repairs to factory-installed Chrysler
parts and equipment (that is, Chrysler parts or equipment installed by
Chrysler or by the selling retailer before the vehicle was delivered to the
first owner), if the repairs were necessary because of a defect in material
or workmanship. Covered repairs will be done without charge, using new
or remanufactured Chrysler parts (see page 18).
TOWING IS COVERED
If your vehicle has to be towed because a part covered by warranty failed,
towing to the nearest Chrysler Retailer will be covered by the Roadside
Assistance Program (for details, see page 22).
Important: Some vehicles have special towing requirements. See your
Owner’s Manual for towing instructions.
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ABOUT YOUR WARRANTIES

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3/60 BASIC WARRANTY
If required because of a defect in material or workmanship, the 3/60 Basic
Warranty will cover the adjustment, repair or replacement of any factory-
installed part of your vehicle except tires for3 years or 60,000 kilometres,
whichever occurs first. The following items are exceptions; they are only
covered (if defective) for1 year or 20,000 kilometres, whichever occurs
first:
•light bulbs and fuses
•wiper blades
•clutch discs
•brakes (rotors, pads, linings and drums)
•windshield and rear window
•wheel alignment and wheel balancing.Tires are warranted by the tire manufacturers, not by Chrysler. For details,
see the tire manufacturer’s warranty booklet in your glovebox. Your
Chrysler Retailer may be able to assist you if you experience a problem
with a factory-installed tire.
Tires and spare tire should be replaced after six years, regardless of the
remaining tread. Failure to follow this warning can result in sudden tire
failure. You could lose control and have an accident resulting in serious
injury or death.
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3/60 BASIC WARRANTY

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5/100 POWERTRAIN WARRANTY
The following powertrain components are covered for5 years or 100,000
kilometres,whichever occurs first, measured from the vehicle’s original
warranty start date.
Vehicles placed in taxi, limousine, postal or ambulance service and all SRT
vehicles are excluded from the5-year or 100,000-kilometrePowertrain
Warranty, and are covered only under the3-year or 60,000-kilometreBasic
Warranty.
•Engine –Cylinder block and all internal parts; cylinder head assem-
blies; timing case, timing chain, timing belt, gears and sprockets;
vibration damper; oil pump; water pump and housing; intake and
exhaust manifolds; flywheel with starter ring gear; core plugs; valve
covers; oil pan; turbocharger housing and internal parts; turbocharger
wastegate actuator; supercharger; serpentine belt tensioner; seals and
gaskets for listed components only.
•Transmission –Transmission case and all internal parts; torque con-
verter; drive/flex plate; transmission range switch; transmission control
module; bell housing; oil pan; seals and gaskets for listed components
only.
Note: Manual transmission clutch parts are not covered at any time.•Rear-Wheel Drive (If equipped) –Rear axle housing and all internal
parts; axle shafts; axle shaft bearings; driveshaft assemblies; driveshaft
centre bearings; universal joints and yokes; seals and gaskets for listed
components only.
•4-Wheel Drive (4x4) (If equipped)–Transfer case and all internal parts;
transfer case control module and shift mode motor assembly; axle
housing and all internal parts; axle shafts; axle shaft bearings; drive-
shaft assemblies (front and rear); driveshaft centre bearings; universal
joints and yokes; disconnect housing assembly; seals and gaskets for
the listed components.
•All-Wheel Drive (AWD) (If equipped) –Power transfer unit and all
internal parts; driveshaft and axle shaft assemblies; constant velocity
joints and boots; axle housing and all internal parts; differential carrier
assembly and all internal parts; output ball bearing; output flange; end
cover; viscous converter clutch; overrunning clutch; vacuum motor;
torque tube; pinion spacer and shim; seals and gaskets for these parts
only.
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5/100 POWERTRAIN WARRANTY

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5/160 DIESEL ENGINE WARRANTY
(if equipped)
These diesel engine parts are covered for5 years or 160,000 kilometres,
whichever occurs first.
•Diesel Engine –Cylinder block and all internal parts; cylinder head
assemblies; core plugs; fuel injection pump and injectors; intake and
exhaust manifolds; oil pan; oil pump; timing gear drive belts and/or
chains and cover; turbocharger housing and internal parts; valve covers;
water pump and housing; seals and gaskets for listed components only.
8/160 HYBRID SYSTEM WARRANTY
(if equipped)
These hybrid system parts are covered for8 years or 160,000 kilometres,
whichever occurs first.
•TPIM Fan
•TPIM Pump
•TPIM Assembly
•Transmission and all internal components•APM Assembly
•HV AC Cables
•HV DC cables
•Hybrid Battery
3/290 AISIN TRANSMISSION WARRANTY
(if equipped)
These Aisin six-speed automatic transmission components are covered for
3 years or 290,000 kilometres,whichever occurs first.
•Transmission –transmission case and all internal parts; torque con-
verter; transmission control module.
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5/160 DIESEL ENGINE / 8/160 HYBRID SYSTEM / 3/290 AISIN TRANSMISSION WARRANTIES