odometer Ram 2500 2011 Owner's manual (Gas and Diesel)

JOBNAME: 288987 2011 Maint-Wa PAGE: 1 SESS: 10 OUTPUT: Wed May 26 09:12:27 2010
/chrysler/chry-intl/warr-maint/288987-ram-gasdsl-en/ifc
Vehicle Identification Number
Warranty Start Date
Selling Retailer Code
Moving?
•Name and address changes.............................page 5
•How to get service...................................page 17
IMPORTANT MESSAGE REGARDING YOUR
MAINTENANCE BOOK AND WARRANTY COVERAGE
Your New Vehicle Limited Warranty requires that you perform
the scheduled maintenance at the time or metrage shown in
your Owner’s Manual. If you do not do so, and your vehicle
fails as a result of your failure to maintain it properly, repairs
may not be covered under your warranty.
Chrysler recommends that you use this Maintenance Service
Schedule Book to keep a written record of maintenance
performed on your vehicle.
For 24-hour Roadside Assistance
Dial 1-800-363-4869
•Give us your Vehicle Identification Number, licence plate
number and odometer reading.
•Tell us where you are and the number from which you
are calling.
See page 22 for details.

JOBNAME: 288987 2011 Maint-Wa PAGE: 14 SESS: 55 OUTPUT: Wed May 26 09:12:27 2010
/chrysler/chry-intl/warr-maint/288987-ram-gasdsl-en/warranty
WHAT IS NOT COVERED
DAMAGE FROM MISUSE OR ACCIDENT
The warranties in this booklet do not cover repairs required due to fire,
accidents, abuse, negligence, objects striking your vehicle, carrying corro-
sive materials (such as chemicals, acids and fertilizers), misuse (such as
driving over curbs, overloading, spinning wheels, etc.), racing or partici-
pating in a racing event, improper disconnection of components, modifying
the exhaust system, tampering or making adjustments which do not comply
with Chrysler specifications.
Disconnecting, tampering with or changing the reading of the odometer
will void your warranties.
DAMAGE FROM THE ENVIRONMENT
The warranties in this booklet do not cover fading or deterioration caused
by exposure to the elements, or repairs required due to airborne fallout,
acid rain, chemicals, tree sap, insects, bird or insect droppings, salt, sand,
gravel, road hazards, hail, windstorms, lightning, floods or any other event
of nature.Road salt, car washes, scuffs and scratches, and everyday abrasion from
sand and dirt can affect the appearance of a vehicle’s wheels (steel, chrome
and aluminum) and other undercarriage parts. Some surface corrosion with
use is normal; it is not a defect and is not covered by any warranty.
NORMAL MAINTENANCE AND WEAR
The warranties in this booklet do not cover normal maintenance services,
such as oil and filter changes, general lubrication, tire rotation, engine
tune-ups and replacing spark plugs. Required maintenance services are
described in detail in your Owner’s Manual. The warranties also do not
cover light bulbs and fuses, worn wiper blades, clutch discs, brake rotors,
pads, linings or drums, windshield and rear window, wheel alignment and
wheel balancing (unless they are defective, see page 7).
14
WHAT IS NOT COVERED

JOBNAME: 288987 2011 Maint-Wa PAGE: 20 SESS: 55 OUTPUT: Wed May 26 09:12:27 2010
/chrysler/chry-intl/warr-maint/288987-ram-gasdsl-en/warranty
CUSTOMER ASSISTANCE
We want you to be completely satisfied with your Chrysler vehicle. If you
have a warranty or service problem that has not been resolved to your
complete satisfaction, please follow these steps:
1. Discuss the matter with the Service Manager of your Chrysler Retailer;
then with the General Manager or owner, if necessary.
2. Give your retailer a reasonable length of time or number of opportunities
to satisfy you. In fact, your retailer may contact Chrysler on your behalf.
3. If the problem still has not been resolved, please contact us at the
address or toll-free number shown and give us an opportunity to review
your situation. When you contact us, please provide the following
information:❏Your name, address and phone number
❏The name of your retailer
❏Your Vehicle Identification Number (VIN)
❏Your vehicle’s odometer reading (kilometres)
Customer Assistance Centre
Chrysler Canada Inc.
P.O. Box 1621
Windsor, Ontario N9A 4H6
1-800-465-2001
20
CUSTOMER ASSISTANCE

JOBNAME: 288987 2011 Maint-Wa PAGE: 23 SESS: 55 OUTPUT: Wed May 26 09:12:27 2010
/chrysler/chry-intl/warr-maint/288987-ram-gasdsl-en/warranty
•FLAT TIRE?If you have a flat tire, the service facility will remove it
and install your spare tire. The spare tire must be inflated and in sound
operating condition. Tire repairs are not covered.
•OUT OF FUEL ?If your vehicle runs out of fuel, a small amount of
gasoline will be delivered to your location, where regulations permit. In all
other cases, including alternate fuels, your vehicle will be towed to the
nearest re-fuelling centre. In these instances, the cost of fuel purchased will
be your responsibility.
Please read “About Roadside Assistance” (page 24) because there are
some limitations that may affect the service available to you.
TO REQUEST ASSISTANCE(SEE ALSO INSIDE FRONT COVER)
If your vehicle requires any of the services provided by the program, call
this toll-free number anytime, from any location in Canada or the United
States:1-800-363-4869(this number does not ring at Chrysler Canada).
Please identify yourself as a Chrysler vehicle owner and be ready to
provide:
❏Your Vehicle Identification Number
❏Your licence plate number
❏Your odometer reading (kilometres)❏The location of your vehicle and the phone number where you can
be reached
❏Type of service needed (tow, flat tire, battery boost, etc.)
Note:•In severe weather, some delays may be expected.
•You will have to personally authorize the service provided by the
tow company
•If your vehicle is towed to a retailer, you are responsible for
contacting the retailer to authorize the service.
TOWING AFTER THE PROGRAM EXPIRES
Coverage under the Roadside Assistance Program expires at5 years or
100,000 kilometres(or at3 years or 60,000 kilometres,if applicable),
whichever occurs first. If you call the toll-free number for assistance after
the program expires, you will have to pay for the service provided.
Some emissions coverage lasts longer than the Roadside Assistance
program.* For warranted emission system repairs after the program
expires, towing (only) will be provided on a reimbursement basis. Call the
toll-free number and service will be dispatched, but you will have to pay
for the tow. For reimbursement consideration, see your authorized retailer
for further details.
*See page 10.
23
ROADSIDE ASSISTANCE

JOBNAME: 288987 2011 Maint-Wa PAGE: 1 SESS: 59 OUTPUT: Wed May 26 09:12:27 2010
/chrysler/chry-intl/warr-maint/288987-ram-gasdsl-en/01bintervals-gas
Perform Maintenance At
13,000 km or 6 Months
❏Change the engine oil and oil filter.Under no circumstances should the oil change
interval exceed 13,000 km or 6 months whichever occurs first.*
❏Rotate tires, rotate at the first sign of irregular wear even if it occurs prior to this
service.
❏Lubricate the front drive shaft fitting. (All 4x4 models except 1500)
* Oil changes that are prompted by the oil change indicator system prior to this schedule maintenance interval can
be recorded in the oil change log section.
Perform Maintenance
At
6 Months or
13,000 km
Odometer Reading
DateRetailer Copy
Remove and attach to Repair Order
................................................................................................

JOBNAME: 288987 2011 Maint-Wa PAGE: 2 SESS: 59 OUTPUT: Wed May 26 09:12:27 2010
/chrysler/chry-intl/warr-maint/288987-ram-gasdsl-en/01bintervals-gas
❏Change the engine oil and oil filter.Under no circum-
stances should the oil change interval exceed 13,000 km
or 6 months whichever occurs first.*
❏Rotate tires, rotate at the first sign of irregular wear even if
it occurs prior to this service.
❏Lubricate the front drive shaft fitting. (All 4x4 models ex-
cept 1500)
* Oil changes that are prompted by the oil change indicator system prior to this
schedule maintenance interval can be recorded in the oil change log section.
Perform Maintenance At
13,000 km or 6 Months
Odometer Reading
Date
Repair Order No.
CHRYSLER
RETAILERSTAMP
Signature of authorized Chrysler Canada Retailer
................................................................................................

JOBNAME: 288987 2011 Maint-Wa PAGE: 3 SESS: 59 OUTPUT: Wed May 26 09:12:27 2010
/chrysler/chry-intl/warr-maint/288987-ram-gasdsl-en/01bintervals-gas
Perform Maintenance At
26,000 km or 12 Months
❏Change the engine oil and oil filter.Under no circumstances should the oil change
interval exceed 13,000 km or 6 months whichever occurs first.*
❏Rotate tires, rotate at the first sign of irregular wear even if it occurs prior to this
service.
❏Lubricate the front drive shaft fitting. (All 4x4 models except 1500)
❏Inspect the engine air filter if using your vehicle in dusty or off-road conditions;
replace if necessary.
❏Inspect the brake linings; replace if necessary.
❏Inspect the CV joints.
❏Inspect the exhaust system.
❏Inspect the front suspension components, tie rod ends and boot seals; replace if
necessary.
* Oil changes that are prompted by the oil change indicator system prior to this schedule maintenance interval can
be recorded in the oil change log section.
Perform Maintenance
At
12 Months or
26,000 km
Odometer Reading
DateRetailer Copy
Remove and attach to Repair Order
................................................................................................

JOBNAME: 288987 2011 Maint-Wa PAGE: 4 SESS: 59 OUTPUT: Wed May 26 09:12:27 2010
/chrysler/chry-intl/warr-maint/288987-ram-gasdsl-en/01bintervals-gas
❏Change the engine oil and oil filter.Under no circum-
stances should the oil change interval exceed 13,000 km
or 6 months whichever occurs first.*
❏Rotate tires, rotate at the first sign of irregular wear even if
it occurs prior to this service.
❏Lubricate the front drive shaft fitting. (All 4x4 models ex-
cept 1500)
❏Inspect the engine air filter if using your vehicle in dusty
or off-road conditions; replace if necessary.
❏Inspect the brake linings; replace if necessary.
❏Inspect the CV joints.
❏Inspect the exhaust system.
❏Inspect the front suspension components, tie rod ends and
boot seals; replace if necessary.
* Oil changes that are prompted by the oil change indicator system prior to this
schedule maintenance interval can be recorded in the oil change log section.
Perform Maintenance At
26,000 km or 12 Months
Odometer Reading
Date
Repair Order No.
CHRYSLER
RETAILERSTAMP
Signature of authorized Chrysler Canada Retailer
................................................................................................

JOBNAME: 288987 2011 Maint-Wa PAGE: 5 SESS: 59 OUTPUT: Wed May 26 09:12:27 2010
/chrysler/chry-intl/warr-maint/288987-ram-gasdsl-en/01bintervals-gas
Perform Maintenance At
39,000 km or 18 Months
❏Change the engine oil and oil filter.Under no circumstances should the oil change
interval exceed 13,000 km or 6 months whichever occurs first.*
❏Rotate tires, rotate at the first sign of irregular wear even if it occurs prior to this
service.
❏Lubricate the front drive shaft fitting. (All 4x4 models except 1500)
❏Inspect the front (4x4) and rear axle fluid; change if using your vehicle for any of
the following: police, fleet, off-road or frequent trailer towing.
❏Inspect the CV joints.
❏Inspect the exhaust system.
* Oil changes that are prompted by the oil change indicator system prior to this schedule maintenance interval can
be recorded in the oil change log section.
Perform Maintenance
At
18 Months or
39,000 km
Odometer Reading
DateRetailer Copy
Remove and attach to Repair Order
................................................................................................

JOBNAME: 288987 2011 Maint-Wa PAGE: 6 SESS: 59 OUTPUT: Wed May 26 09:12:27 2010
/chrysler/chry-intl/warr-maint/288987-ram-gasdsl-en/01bintervals-gas
❏Change the engine oil and oil filter.Under no circum-
stances should the oil change interval exceed 13,000 km
or 6 months whichever occurs first.*
❏Rotate tires, rotate at the first sign of irregular wear even if
it occurs prior to this service.
❏Lubricate the front drive shaft fitting. (All 4x4 models ex-
cept 1500)
❏Inspect the front (4x4) and rear axle fluid; change if using
your vehicle for any of the following: police, fleet, off-
road or frequent trailer towing.
❏Inspect the CV joints.
❏Inspect the exhaust system.
* Oil changes that are prompted by the oil change indicator system prior to this
schedule maintenance interval can be recorded in the oil change log section.
Perform Maintenance At
39,000 km or 18 Months
Odometer Reading
Date
Repair Order No.
CHRYSLER
RETAILERSTAMP
Signature of authorized Chrysler Canada Retailer
................................................................................................