service Ram 2500 2011 Owner's manual (Gas and Diesel)

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Vehicle Identification Number
Warranty Start Date
Selling Retailer Code
Moving?
•Name and address changes.............................page 5
•How to get service...................................page 17
IMPORTANT MESSAGE REGARDING YOUR
MAINTENANCE BOOK AND WARRANTY COVERAGE
Your New Vehicle Limited Warranty requires that you perform
the scheduled maintenance at the time or metrage shown in
your Owner’s Manual. If you do not do so, and your vehicle
fails as a result of your failure to maintain it properly, repairs
may not be covered under your warranty.
Chrysler recommends that you use this Maintenance Service
Schedule Book to keep a written record of maintenance
performed on your vehicle.
For 24-hour Roadside Assistance
Dial 1-800-363-4869
•Give us your Vehicle Identification Number, licence plate
number and odometer reading.
•Tell us where you are and the number from which you
are calling.
See page 22 for details.

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TO OUR CUSTOMERS:
This booklet explains the limited warranties and optional service contracts that apply
to your new vehicle. It explains exactly what’s covered, how long each warranty lasts,
and what you must do to keep the warranties in force. Please read the warranties and
other information in this booklet carefully.
THIS BOOKLET SHOULD BE KEPT IN YOUR VEHICLE.
In this booklet, “Chrysler Retailer” means any authorized retailer who sells and
services Chrysler, Jeep
or Dodge vehicles.
“Chrysler” and “Chrysler Canada” mean Chrysler Canada Inc.
“Chrysler parts” mean Mopar
or Autopar™ brand parts designed for Chrysler,
Jeep
or Dodge vehicles by Chrysler Group LLC.
Chrysler and Dodge are registered trademarks of Chrysler Canada Inc., a wholly owned
subsidiary of Chrysler Group LLC. Jeep is a registered trademark of Chrysler Group LLC
used under licence by Chrysler Canada Inc. Mopar is a registered trademark of Chrysler
Group LLC. Autopar is a trademark of Chrysler Canada Inc.
CONTENTS
Privacy Statement.................2
Warranty Information...............4
Your rights and responsibilities........4-5
About your warranties..............6
3/60 Basic Warranty................7
5/100 Powertrain Warranty............8
5/160 Diesel Engine Warranty..........9
8/160 Hybrid System Warranty.........9
3/290 Aisin Transmission Warranty.......9
Corrosion Warranty...............10
Emission Warranties.............11-13
What is not covered.............14-63
How to get service................17
Other things you should know.......18-19
Customer Assistance...............20
Arbitration.....................21
5/100 Roadside Assistance Program . . . 22-25
Optional Service Contracts.........26-30
Maintenance Service Schedule Coupons
1

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Chrysler Canada Inc. (CCI) takes your privacy very seriously. We collect personal information to better serve our customers
and to provide information about our products and services. By engaging in transactions with CCI, completing on-line or
other forms, or by entering contests, you consent to our collection, use and disclosure of your personal information in
accordance with this Privacy Statement.
CCI may use your personal information to administer transactions between us; to provide you with services such as
warranty, extended service plans and customer notification programs; to correspond with you; to facilitate and enhance your
use of our websites; to facilitate product or service financing programs, including through financial service-providers or
participating financial institutions; and as otherwise required or permitted by law. CCI may disclose your personal
information to affiliates, agents, suppliers and service-providers (including financial service-providers or participating
financial institutions), as well as dealers for use in connection with the purposes noted above.
CCI may also use and disclose your personal information (including to dealers, financial service providers, participating
financial institutions, or other third parties) for the purposes of improving or providing other automotive-related products
and services, to ensure the correctness and completeness of information in databases maintained by CCI and its affiliates,
as well as its dealers; to market our products and services, and those of our affiliates and our dealers; for conducting
customer surveys; and providing you with marketing information or materials such as offers, updates and information which
may be of interest to you. At any time, you may ask CCI to stop using and disclosing your personal information for these
particular purposes by contacting us at the addresses noted below.
2
PRIVACY STATEMENT

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WARRANTY
INFORMATION
YOUR RIGHTS AND RESPONSIBILITIES
All of the warranties in this booklet are limited warranties and they give
you specific legal rights. You may also have other rights which vary from
province to province. Some provinces do not allow the exclusion or
limitation of incidental or consequential damages, or limitation of how long
an implied warranty lasts or who is eligible for coverage, so the stated
limitations or exclusions may not apply to you.The limited warranties in this booklet are the only express warranties made
by Chrysler Canada Inc. applicable to this vehicle. Any implied warranty
or condition of merchantability or fitness for a particular purpose
applicable to this vehicle is limited in duration to the duration of these
limited warranties.
Chrysler Canada Inc. shall not be liable for commercial loss, special or
consequential damages resulting from breach of these written warranties
or of any implied warranty or condition.
OPERATION AND MAINTENANCE
It is your responsibility under the terms of these warranties to operate and
maintain your vehicle as recommended in the Owner’s Manual. Regular
scheduled maintenance, described in your Owner’s Manual and herein, is
essential to trouble-free operation.
Westrongly recommendthat you return to your selling retailer for all
service, both during and after the warranty periods. Chrysler Canada
Retailers are best equipped and trained to provide all levels of service and
maintenance for your vehicle.
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YOUR RIGHTS AND RESPONSIBILITIES

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High-tech diagnostic equipment is sometimes needed to service a vehicle
efficiently and accurately. Chrysler Canada Retailers have unique diagnos-
tic computers and electronic and mechanical tools, specially designed to
service our cars and trucks, and we provide special technical training so
their technicians can render the skilled care your vehicle needs.
WARRANTY SERVICE
Warranty service must be done by an authorized Chrysler Retailer. We
recommend that you return to your selling retailer for this service;
however, you may request warranty service for your vehicle from any
Chrysler Retailer. See “How to Get Service” on page 17.
NAME AND ADDRESS CHANGES
The Canadian Motor Vehicle Safety Act requires vehicle manufacturers
to notify owners if the correction of a safety-related defect becomes
necessary. If you change your name or address, or if you are a subsequent
owner of this vehicle, please call the Chrysler Canada Customer Records
Department at 1-800-373-1474. You can also request to have these
changes completed by any authorized Chrysler Canada retailer.
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YOUR RIGHTS AND RESPONSIBILITIES

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5/100 POWERTRAIN WARRANTY
The following powertrain components are covered for5 years or 100,000
kilometres,whichever occurs first, measured from the vehicle’s original
warranty start date.
Vehicles placed in taxi, limousine, postal or ambulance service and all SRT
vehicles are excluded from the5-year or 100,000-kilometrePowertrain
Warranty, and are covered only under the3-year or 60,000-kilometreBasic
Warranty.
•Engine –Cylinder block and all internal parts; cylinder head assem-
blies; timing case, timing chain, timing belt, gears and sprockets;
vibration damper; oil pump; water pump and housing; intake and
exhaust manifolds; flywheel with starter ring gear; core plugs; valve
covers; oil pan; turbocharger housing and internal parts; turbocharger
wastegate actuator; supercharger; serpentine belt tensioner; seals and
gaskets for listed components only.
•Transmission –Transmission case and all internal parts; torque con-
verter; drive/flex plate; transmission range switch; transmission control
module; bell housing; oil pan; seals and gaskets for listed components
only.
Note: Manual transmission clutch parts are not covered at any time.•Rear-Wheel Drive (If equipped) –Rear axle housing and all internal
parts; axle shafts; axle shaft bearings; driveshaft assemblies; driveshaft
centre bearings; universal joints and yokes; seals and gaskets for listed
components only.
•4-Wheel Drive (4x4) (If equipped)–Transfer case and all internal parts;
transfer case control module and shift mode motor assembly; axle
housing and all internal parts; axle shafts; axle shaft bearings; drive-
shaft assemblies (front and rear); driveshaft centre bearings; universal
joints and yokes; disconnect housing assembly; seals and gaskets for
the listed components.
•All-Wheel Drive (AWD) (If equipped) –Power transfer unit and all
internal parts; driveshaft and axle shaft assemblies; constant velocity
joints and boots; axle housing and all internal parts; differential carrier
assembly and all internal parts; output ball bearing; output flange; end
cover; viscous converter clutch; overrunning clutch; vacuum motor;
torque tube; pinion spacer and shim; seals and gaskets for these parts
only.
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5/100 POWERTRAIN WARRANTY

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EMISSION WARRANTIES
Chrysler Canada warrants that your new vehicle was designed, built and
equipped to conform at the time of sale with applicable federal and
provincial emissions standards, and that the vehicle is at the time of sale
free from defects in material and workmanship which would cause it to fail
to conform to the applicable emission standards within the warranty
periods specified. A covered defect is one which causes your vehicle to fail
to meet applicable emission control regulations.
To keep your vehicle operating properly and in conformance with emission
regulations, see the “Scheduled Maintenance” instructions in your Owner’s
Manual. Only Chrysler parts should be used for maintenance and repair of
your vehicle’s emission control systems.You should keep any receipts for maintenance service and pass them on to
the next owner of your vehicle, in case questions arise concerning
maintenance. Chrysler Canada has the right to deny warranty coverage if
your vehicle has not been properly maintained, or if repairs are needed
because parts other than Chrysler parts were used; however, denial will not
be based on the lack of maintenance records alone.
Warranty service must be performed by an authorized Dodge Retailer.
If emergency warranty service is required and an authorized retailer is not
available, contact Chrysler Canada Customer Assistance (page 20) and
request emission warranty service help.
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EMISSION WARRANTIES

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EMISSION PERFORMANCE WARRANTY
The Emission Performance Warranty only applies to cars and trucks with
a GVW less than 3855 kg (8500 lb).
For2 years or 40,000 kilometres,whichever occurs first, the Performance
Warranty will cover the cost of repairing or adjusting any components or
parts of your vehicle that might be necessary to pass an approved
provincial Inspection/Maintenance (I/M) program’s emissions test, but
only if:
•your vehicle failed an approved provincial I/M emissions test; and
•your vehicle was properly maintained and operated until it failed the
test; and
•warranty service is required in order for your vehicle to pass the
provincial I/M test
Provincial test fees, if any, are not covered by this warranty.
HOW TO GET SERVICE UNDER THIS WARRANTY
If your vehicle fails an approved I/M emissions test within the Emission
Performance Warranty period, take it to an authorized Dodge Retailer as
soon as possible. Give the service representative the printout that shows
your vehicle failed the test. If possible, bring all service receipts,
maintenance logs and records to prove that your vehicle has been properly
maintained.
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EMISSION DEFECT WARRANTY / EMISSION PERFORMANCE WARRANTY

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WHAT IS NOT COVERED
DAMAGE FROM MISUSE OR ACCIDENT
The warranties in this booklet do not cover repairs required due to fire,
accidents, abuse, negligence, objects striking your vehicle, carrying corro-
sive materials (such as chemicals, acids and fertilizers), misuse (such as
driving over curbs, overloading, spinning wheels, etc.), racing or partici-
pating in a racing event, improper disconnection of components, modifying
the exhaust system, tampering or making adjustments which do not comply
with Chrysler specifications.
Disconnecting, tampering with or changing the reading of the odometer
will void your warranties.
DAMAGE FROM THE ENVIRONMENT
The warranties in this booklet do not cover fading or deterioration caused
by exposure to the elements, or repairs required due to airborne fallout,
acid rain, chemicals, tree sap, insects, bird or insect droppings, salt, sand,
gravel, road hazards, hail, windstorms, lightning, floods or any other event
of nature.Road salt, car washes, scuffs and scratches, and everyday abrasion from
sand and dirt can affect the appearance of a vehicle’s wheels (steel, chrome
and aluminum) and other undercarriage parts. Some surface corrosion with
use is normal; it is not a defect and is not covered by any warranty.
NORMAL MAINTENANCE AND WEAR
The warranties in this booklet do not cover normal maintenance services,
such as oil and filter changes, general lubrication, tire rotation, engine
tune-ups and replacing spark plugs. Required maintenance services are
described in detail in your Owner’s Manual. The warranties also do not
cover light bulbs and fuses, worn wiper blades, clutch discs, brake rotors,
pads, linings or drums, windshield and rear window, wheel alignment and
wheel balancing (unless they are defective, see page 7).
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WHAT IS NOT COVERED

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HOW TO GET SERVICE
IN CANADA:
Warranty service must be done by an authorized Dodge Retailer. If you
move or are travelling in Canada, warranty service may be requested from
any authorized Dodge Retailer, but preferably one who sells the same
Dodge brand vehicle as yours.
IN THE UNITED STATES(INCLUDINGU.S.POSSESSIONS
AND TERRITORIES
)AND MEXICO:
If you are travelling temporarily in the United States or Mexico, and your
vehicle remains registered in Canada, your Chrysler Canada Warranty will
still apply. Service may be requested at any authorized Dodge Retailer.
IN A FOREIGN COUNTRY OUTSIDE OFNORTHAMERICA:
If you are travelling temporarily outside of North America, and your
vehicle remains registered in Canada, you should take your vehicle to an
authorized Dodge Retailer. If the authorized retailer charges you for repairs
which you feel should be covered under your warranty, please get a
detailed receipt for the work done. When your vehicle returns to Canada,contact the Chrysler Canada Customer Assistance Centre (page 20) for
reimbursement consideration. Reimbursement will not be considered if the
vehicle does not return to Canada.
IF YOU MOVE:
If you are moving to another country, be sure to contact the customs
department of the destination country before you move. Vehicle importa-
tion rules vary considerably from country to country.
If you are moving to the United States, be sure to also contact the Chrysler
Motors Customer Assistance office at 1-800-992-1997 to obtain the
necessary documentation to register your vehicle and to determine
warranty eligibility in the U.S.
NOTICE:
If your vehicle is registered outside of Canada, and you have not followed
the procedure set out above, your vehicle will no longer be eligible for
warranty coverage of any kind. (Vehicles registered to Canadian Govern-
ment officials or military personnel on assignment outside of Canada will
continue to be covered by the Basic Warranty.)
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HOW TO GET SERVICE