service Ram 2500 2011 Owner's Manual

INTRODUCTION
Congratulations on selecting your new Chrysler Group
LLC vehicle. Be assured that it represents precision
workmanship, distinctive styling, and high quality - all
essentials that are traditional to our vehicles.
This Owner’s Manual has been prepared with the assis-
tance of service and engineering specialists to acquaint
you with the operation and maintenance of your vehicle.
It is supplemented by a Warranty Information Booklet,
located on the DVD, and various customer-oriented
documents. Please take the time to read these publica-
tions carefully. Following the instructions and recom-
mendations in this manual will help assure safe and
enjoyable operation of your vehicle.
NOTE: After you read the manual, it should be stored
in the vehicle for convenient referencing and remain
with the vehicle when sold, so that the new owner will
be aware of all safety warnings.When it comes to service, remember that your authorized
dealer knows your vehicle best, has factory-trained tech-
nicians and genuine MOPARparts, and cares about
your satisfaction.
HOW TO USE THIS MANUAL
Consult the Table of Contents to determine which section
contains the information you desire.
Since the specification of your vehicle depends on the
items of equipment ordered, certain descriptions and
illustrations may differ from your vehicle’s equipment
The detailed index at the back of this Owner’s Manual
contains a complete listing of all subjects.
Consult the following table for a description of the
symbols that may be used on your vehicle or throughout
this Owner’s Manual:
4 INTRODUCTION

WARNINGS AND CAUTIONS
This Owner’s Manual containsWARNINGSagainst op-
erating procedures that could result in a collision or
bodily injury. It also containsCAUTIONSagainst proce-
dures that could result in damage to your vehicle. If you
do not read this entire manual, you may miss important
information. Observe all Warnings and Cautions.
VAN CONVERSIONS/CAMPERS
The Manufacturer’s Warranty does not apply to body
modifications or special equipment installed by van
conversion/camper manufacturers/body builders. Refer
to the Warranty information book, Section 2.1.C. Such
equipment includes video monitors, VCRs, heaters,
stoves, refrigerators, etc. For warranty coverage and
service on these items, contact the applicable manufac-
turer.Operating instructions for the special equipment in-
stalled by the conversion/camper manufacturer should
also be supplied with your vehicle. If these instructions
are missing, please contact your authorized dealer for
assistance in obtaining replacement documents from the
applicable manufacturer.
For information on the Body Builders Guide refer to:
www.dodgebodybuilder.com. This website contains di-
mensional and technical specifications for your vehicle. It
is intended for Second Stage Manufacturer’s technical
support. For service issues, contact your authorized
dealer.
6 INTRODUCTION

SENTRY KEY
The Sentry KeyImmobilizer System prevents unautho-
rized vehicle operation by disabling the engine. The
system does not need to be armed or activated. Operation
is automatic, regardless of whether the vehicle is locked
or unlocked.
The system uses a Key Fob with a factory-mated Remote
Keyless Entry (RKE) transmitter and Wireless Ignition
Node (WIN) to prevent unauthorized vehicle operation.
Therefore, only Key Fobs that are programmed to the
vehicle can be used to start and operate the vehicle. The
system will not allow the engine to crank if an invalid
Key Fob is used to start and operate the vehicle.
NOTE:A Key Fob that has not been programmed is also
considered an invalid key.
During normal operation, after turning on the ignition
switch, the Vehicle Security Light will turn on for three
seconds for a bulb check. If the light remains on after thebulb check, it indicates that there is a problem with the
electronics. In addition, if the light begins to flash after
the bulb check, it indicates that someone used an invalid
Key Fob to try to start the engine. Either of these
conditions will result in the engine being shut off after
two seconds.
If the Vehicle Security Light turns on during normal
vehicle operation (vehicle running for longer than 10 sec-
onds), it indicates that there is a fault in the electronics.
Should this occur, have the vehicle serviced as soon as
possible by an authorized dealer.
CAUTION!
The Sentry KeyImmobilizer system is not compat-
ible with some after-market remote starting systems.
Use of these systems may result in vehicle starting
problems and loss of security protection.
16 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

All of the Key Fobs provided with your new vehicle have
been programmed to the vehicle electronics.
Replacement Keys
NOTE:Only Key Fobs that are programmed to the
vehicle electronics can be used to start and operate the
vehicle. Once a Key Fob is programmed to a vehicle, it
cannot be programmed to any other vehicle.
CAUTION!
Always remove the Sentry Keysfrom the vehicle
and lock all doors when leaving the vehicle unat-
tended.
At the time of purchase, the original owner is provided
with a four-digit Personal Identification Number (PIN).
Keep the PIN in a secure location. This number is
required for authorized dealer replacement of Key Fobs.Duplication of Key Fobs may be performed at an autho-
rized dealer, this procedure consists of programming a
blank Key Fob to the vehicle electronics. A blank Key Fob
is one that has never been programmed.
NOTE:
•When having the Sentry KeyImmobilizer System
serviced, bring all vehicle keys with you to an autho-
rized dealer.
•If a programmed Key Fob is lost, see your authorized
dealer to have all remaining Key Fobs erased from the
system’s memory. This will prevent the lost Key Fobs
from starting your vehicle. The remaining Keys Fobs
must then be reprogrammed.
Customer Key Programming
Programming Key Fobs or RKE transmitters may be
performed at an authorized dealer.
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 17

WARNING!
•A lap belt worn too loose or too high is dangerous.
•A belt worn too loose can allow you to slip down
and under the belt in a collision.
•A belt that is too loose or too high will apply crash
forces to the abdomen, not to the stronger hip
bones. In either case, the risk of internal injuries is
greater. Wear a lap belt low and snug.
Energy Management Feature
This vehicle has a safety belt system with an energy
management feature in the front seating positions to help
further reduce the risk of injury in the event of a head-on
accident.
This safety belt system has a retractor assembly that is
designed to release webbing in a controlled manner. This
feature is designed to help reduce the belt force acting on
the occupant’s chest.
WARNING!
•The belt and retractor assembly must be replaced
if the seat belt assembly “Automatic Locking Re-
tractor (ALR)” feature or any other seat belt func-
tion is not working properly when checked ac-
cording to the procedures in the Service Manual.
•Failure to replace the belt and retractor assembly
could increase the risk of injury in accidents.
Automatic Locking Retractor (ALR) Mode – If
Equipped
In this mode, the shoulder belt is automatically pre-
locked. The belt will still retract to remove any slack in
the shoulder belt.
When To Use The Automatic Locking Mode
Use the Automatic Locking Mode anytime a child safety
seat is installed in a seating position that has a belt with
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 49

Seat belts are necessary for your protection in all acci-
dents, and also are needed to help keep you in position,
away from an inflating airbag.
The ORC monitors the readiness of the electronic parts of
the airbag system whenever the ignition switch is in the
START or ON/RUN position. If the key is in the LOCK
position, in the ACC position, or not in the ignition, the
airbag system is not on and the airbags will not inflate.
The ORC contains a backup power supply system that
may deploy the airbags even if the battery loses power or
it becomes disconnected prior to deployment.
Also, the ORC turns on the Airbag Warning
Light in the instrument panel for approxi-
mately four to eight seconds for a self-check
when the ignition is first turned on. After the
self-check, the Airbag Warning Light will turn off. If the
ORC detects a malfunction in any part of the system, itturns on the Airbag Warning Light, either momentarily
or continuously. A single chime will sound if the light
comes on again after initial startup.
It also includes diagnostics that will illuminate the instru-
ment cluster Airbag Warning Light if a malfunction is
noted that could affect the airbag system. The diagnostics
also record the nature of the malfunction.
WARNING!
Ignoring the Airbag Warning Light in your instru-
ment panel could mean you won’t have the airbags to
protect you in a collision. If the light does not come
on, stays on after you start the vehicle, or if it comes
on as you drive, have an authorized dealer service the
airbag system immediately.
62 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

If you do have a collision which deploys the airbags, any
or all of the following may occur:
•The nylon airbag material may sometimes cause abra-
sions and/or skin reddening to the driver and front
passenger as the airbags deploy and unfold. The
abrasions are similar to friction rope burns or those
you might get sliding along a carpet or gymnasium
floor. They are not caused by contact with chemicals.
They are not permanent and normally heal quickly.
However, if you haven’t healed significantly within a
few days, or if you have any blistering, see your doctor
immediately.
•As the airbags deflate, you may see some smoke-like
particles. The particles are a normal by-product of the
process that generates the non-toxic gas used for
airbag inflation. These airborne particles may irritate
the skin, eyes, nose, or throat. If you have skin or eye
irritation, rinse the area with cool water. For nose orthroat irritation, move to fresh air. If the irritation
continues, see your doctor. If these particles settle on
your clothing, follow the garment manufacturer’s in-
structions for cleaning.
Do not drive your vehicle after the airbags have de-
ployed. If you are involved in another collision, the
airbags will not be in place to protect you.
WARNING!
Deployed airbags and seat belt pretensioners cannot
protect you in another collision. Have the airbags,
seat belt pretensioners, and the front seat belt retrac-
tor assemblies replaced by an authorized dealer im-
mediately. Also, have the Occupant Restraint Con-
troller (ORC) system serviced as well.
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 65

Maintaining Your Airbag System
WARNING!
•Modifications to any part of the airbag system
could cause it to fail when you need it. You could
be injured if the airbag system is not there to
protect you. Do not modify the components or
wiring, including adding any kind of badges or
stickers to the steering wheel hub trim cover or the
upper right side of the instrument panel. Do not
modify the front bumper, vehicle body structure,
or add aftermarket side steps or running boards.
•It is dangerous to try to repair any part of the
airbag system yourself. Be sure to tell anyone who
works on your vehicle that it has an airbag system.
(Continued)
WARNING! (Continued)
•Do not attempt to modify any part of your airbag
system. The airbag may inflate accidentally or may
not function properly if modifications are made.
Take your vehicle to an authorized dealer for any
airbag system service. If your seat, including your
trim cover and cushion, needs to be serviced in any
way (including removal or loosening/tightening of
seat attachment bolts), take the vehicle to your
authorized dealer. Only manufacturer approved
seat accessories may be used. If it is necessary to
modify the airbag system for persons with dis-
abilities, contact your authorized dealer.
66 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

Safety Checks You Should Make Inside the
Vehicle
Seat Belts
Inspect the belt system periodically, checking for cuts,
frays, and loose parts. Damaged parts must be replaced
immediately. Do not disassemble or modify the system.
Front seat belt assemblies must be replaced after a
collision. Rear seat belt assemblies must be replaced after
a collision if they have been damaged (i.e., bent retractor,
torn webbing, etc.). If there is any question regarding belt
or retractor condition, replace the belt.
Airbag Warning Light
The light should come on and remain on for four to eight
seconds as a bulb check when the ignition switch is first
turned ON. If the light is not lit during starting, see your
authorized dealer. If the light stays on, flickers, or comes
on while driving, have the system checked by an autho-
rized dealer.
Defroster
Check operation by selecting the defrost mode and place
the blower control on high speed. You should be able to
feel the air directed against the windshield. See your
authorized dealer for service if your defroster is
inoperable.
Floor Mat Safety Information
Always use floor mats designed to fit the foot well of
your vehicle. Use only floor mats that leave the pedal
area unobstructed and that are firmly secured so that
they cannot slip out of position and interfere with the
pedals or impair safe operation of your vehicle in other
ways.
84 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

▫Daytime Running Lights (DRL) (Canada
Only And Fleet Vehicles)............... 127
▫Multifunction Lever.................. 127
Windshield Wipers And Washers.......... 129
▫Windshield Wipers................... 129
▫Windshield Washers.................. 130
▫Mist Feature........................ 131
Tilt Steering Column................... 131
Heated Steering Wheel — If Equipped...... 132
Driver Adjustable Pedals — If Equipped..... 133
▫Adjustment........................ 134
Electronic Speed Control — If Equipped..... 135
▫To Activate......................... 135▫To Set a Desired Speed................ 136
▫Deactivating Electronic Speed Control...... 136
▫To Resume Speed.................... 136
▫Varying The Speed Setting.............. 136
▫To Accelerate For Passing.............. 137
ParksenseRear Park Assist — If Equipped . . . 138
▫ParksenseSensors................... 138
▫ParksenseWarning Display............ 138
▫ParksenseDisplay................... 139
▫Enabling And Disabling Park Sense...... 143
▫Service The ParksenseRear Park Assist
System............................ 143
▫Cleaning The ParksenseSystem......... 144
3
UNDERSTANDING THE FEATURES OF YOUR VEHICLE 89