service Ram 2500 2017 Workshop Manual

NOTE:Before retrying a selection, make certain that all the
necessary requirements for selecting a new transfer case
position have been met. To retry the selection, push the
current position, wait five seconds, and retry selection. To
find the shift requirements, refer to the Shifting Procedure
for your transfer case, located in this section.
The “SVC 4WD Warning Light” monitors the electronic
shift four-wheel drive system. If this light remains on after
engine start up or illuminates during driving, it means that
the four-wheel drive system is not functioning properly
and that service is required.
WARNING!
Always engage the parking brake when powering
down the vehicle if the “SVC 4WD Warning Light” is
illuminated. Not engaging the parking brake may
allow the vehicle to roll which may cause personal
injury or death.
NOTE: Do not attempt to make a shift while only the front
or rear wheels are spinning. This could cause damage to
driveline components. When operating your vehicle in 4WD LOW, the engine
speed is approximately three times that of the 2WD, 4WD
AUTO or 4WD LOCK positions at a given road speed. Take
care not to overspeed the engine and do not exceed 25 mph
(40 km/h).
Proper operation of four-wheel drive vehicles depends on
tires of equal size, type and circumference on each wheel.
Any difference in tire size can cause damage to the
drivetrain.
Because four-wheel drive provides improved traction,
there is a tendency to exceed safe turning and stopping
speeds. Do not go faster than road conditions permit.WARNING!
•
You or others could be injured or killed if you leave
the vehicle unattended with the transfer case in the
NEUTRAL (N) position without first fully engaging
the parking brake. The transfer case NEUTRAL (N)
position disengages both the front and rear drive
shaft from the powertrain, and will allow the vehicle
to roll, even if the automatic transmission is in PARK
(or manual transmission is in gear). The parking
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WARNING!
The air suspension system uses a high pressure vol-
ume of air to operate the system. To avoid personal
injury or damage to the system, see your authorized
dealer for service.
Air Suspension Modes
The Air Suspension system has multiple modes to protect
the system in unique situations:
AERO Mode
To improve aerodynamics, the air suspension system has a
feature which will put the vehicle into AERO height
automatically. Refer to “Instrument Cluster Display” in
“Understanding Your Instrument Panel” for further infor-
mation.
NOTE:This mode is intended to be enabled with engine
running. Tire/Jack Mode
To assist with changing a tire, the air suspension system
has a feature which allows the automatic leveling to be
disabled. Refer to “Instrument Cluster Display” in “Under-
standing Your Instrument Panel” or “Uconnect Settings” in
“Understanding Your Instrument Panel” if equipped with
a touch screen radio for further information.
NOTE:
This mode is intended to be enabled with engine
running.
Transport Mode
For towing your vehicle with four wheels off the road, the
air suspension system has a feature which will put the
vehicle into Entry/Exit height and disable the automatic
load leveling system. Refer to “Instrument Cluster Dis-
play” in “Understanding Your Instrument Panel” or
“Uconnect Settings” in “Understanding Your Instrument
Panel” if equipped with a touch screen radio for further
information.
NOTE: This mode is intended to be enabled with engine
running.
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Wheel Alignment Mode
Before performing a wheel alignment, this mode must be
enabled. Refer to “Instrument Cluster Display” in “Under-
standing Your Instrument Panel” or “Uconnect Settings” in
“Understanding Your Instrument Panel” if equipped with
a touch screen radio for further information.
NOTE:This mode is intended to be enabled with engine
running.
Protection Strategy
In order to “protect” the air suspension system, the vehicle
will disable load leveling as required (suspension over-
loaded, battery charge low, etc.). Load leveling will auto-
matically resume as soon as system operation requirements
are met. See your authorized dealer if system does not
resume.
NOTE: If towing with air suspension refer to “Trailer
Towing” in “Starting And Operating” for further informa-
tion.Instrument Cluster Display Messages
When the appropriate conditions exist, a message will
appear in the instrument cluster display. Refer to “Instru-
ment Cluster Display” in “Understanding Your Instrument
Panel” for further information.
An audible chime will be heard whenever a system error
has been detected.
See your authorized dealer for system service if normal
operation does not resume.
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•The system requires that the ignition be in ON/RUN
position or the engine running for all user requested
changes. When lowering the vehicle all of the doors,
must be closed. If a door is opened at any time while the
vehicle is lowering the change will not be completed
until the open door(s) is closed.
• This system uses a lifting and lowering pattern which
keeps the headlights from incorrectly shining into on-
coming traffic. When raising the vehicle, the rear of the
vehicle will move up first and then the front. When
lowering the vehicle, the front will move down first and
then the rear.
• After the engine is turned off, it may be noticed that the
air suspension system operates briefly, this is normal.
The system is correcting the position of the vehicle to
ensure a proper appearance.
• To assist with changing a spare tire, the air suspension
system has a feature which allows the automatic leveling
to be disabled. Refer to “Instrument Cluster Display” in
“Understanding Your Instrument Panel” for further in-
formation. NOTE:
If equipped with a touch screen radio all enabling/
disabling of air suspension features must be done through
the radio. Refer to “Uconnect Settings” in “Understanding
Your Instrument Panel” for further information.
WARNING!
The air suspension system uses a high pressure vol-
ume of air to operate the system. To avoid personal
injury or damage to the system, see your authorized
dealer for service.
Air Suspension Modes
The Air Suspension system has multiple modes to protect
the system in unique situations:
AERO Mode
To improve aerodynamics, the air suspension system has a
feature which will put the vehicle into AERO height
automatically. Refer to “Instrument Cluster Display” in
“Understanding Your Instrument Panel” for further infor-
mation.
NOTE: This mode is intended to be enabled with engine
running.
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Normal Ride Height (NRH)– This is the standard position
of the suspension and is meant for normal driving. It will
automatically adjust to maintain the rear ride height as
conditions change.
Alternate Trailer Height (ATH) – Lowers the vehicle
approximately 1 in (25 mm) for a level truck, to be used as
required while trailer towing. It will automatically adjust
to maintain the rear ride height as conditions change.
Trailer Decoupling/Unloading - The air suspension sys-
tem will load level (lower/exhaust only) for up to 10 min-
utes after the vehicle is turned off. This allows for easy
removal of a trailer and/or load from the back of the truck
by maintaining the ride height. After 10 minutes you will
need to turn the ignition to the run position for the air
suspension to maintain ride height. If the air suspension
system is disabled using the settings menu (Tire Jack Mode,
Transport Mode or Alignment Mode) the system will
remain disabled when the vehicle is turned off. Reactivat-
ing the air suspension can be accomplished via the settings
menu or driving the vehicle above 5 mph (8 km/h) for Tire
Jack Mode or Alignment Mode and 16 mph (26 km/h) for
Transport Mode. NOTE:
•
Most 3500 models will not lower to Alternate Trailer
Height (ATH) when unloaded.
• Refer to “Trailer Towing” in “Starting And Operating”
for further information.
Ignition OFF Behavior
For a predetermined amount of time after the ignition is off
the air suspension may adjust to maintain a proper appear-
ance.
WARNING!
The air suspension system uses a high pressure vol-
ume of air to operate the system. To avoid personal
injury or damage to the system, see your authorized
dealer for service.
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Instrument Cluster Display Messages
When the appropriate conditions exist, a message will
appear in the instrument cluster display. Refer to “Instru-
ment Cluster Display” in “Understanding Your Instrument
Panel” for further information.
An audible chime will be heard whenever a system error
has been detected.
See your authorized dealer for system service if normal
operation does not resume.
Operation
Pushing the Alternate Trailer Height (ATH) button once
while at Normal Ride Height (NRH), will lower the vehicle
to Alternate Trailer Height (ATH) and will illuminate the
LED.
NOTE:The LED will continuously blink until vehicle
Alternate Trailer Height (ATH) has been achieved and the
LED will turn off.
Pushing the Alternate Trailer Height (ATH) again will raise
the vehicle to Normal Ride Height (NRH).
NOTE: The LED will continuously blink until Normal Ride
Height (NRH) has been achieved. •
Transport Mode – No indicator lamps will be illumi-
nated. Transport Mode is disabled by driving the ve-
hicle.
• Tire/Jack Mode – No indicator lamps will be illumi-
nated. Tire/Jack Mode is disabled by driving the vehicle.
• Wheel Alignment Mode – No indicator lamps will be
illuminated. Wheel Alignment Mode is disabled by
driving the vehicle.
AXLE LOCKER SYSTEM — POWER WAGON
MODELS ONLY (IF EQUIPPED)
This vehicle is equipped with electronically locking front
and rear differentials. These differentials, when engaged,
mechanically lock together the axle shafts forcing the
wheels to spin at an equal rate. This allows the vehicle to
maintain its momentum and prevents it from becoming
stuck. The locking front and rear differentials should only
be engaged during low-speed, extreme off-road situations
where one wheel is likely to not be in contact with the
ground. It is not recommended to drive the vehicle with
the differentials locked on pavement due to the reduced
ability to turn and speed limitations.
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NOTE:The stabilizer/sway bar may be torque locked due
to left and right suspension height differences. This condi-
tion is due to driving surface differences or vehicle loading.
In order for the stabilizer/sway bar to disconnect/
reconnect, the right and left halves of the bar must be
aligned. This alignment may require that the vehicle be
driven onto level ground or rocked from side to side.
To return to the On-Road mode; push the left hand On
Road stabilizer/sway bar button.
WARNING!
If the stabilizer/sway bar will not return to On-Road
mode, vehicle stability is reduced. Do not attempt to
drive the vehicle over 18 mph (29 km/h). Driving faster
than 18 mph (29 km/h) may cause loss of control of the
vehicle, which could result in serious injury or death.
Contact your local service center for assistance.
SAFE OFF-ROAD DRIVING — POWER WAGON
ONLY
Off-Road Driving Tips And Vehicle Characteristics
Your vehicle has excellent on and off-road capabilities.
These off-road capabilities will allow you to explore those
wilderness trails where few travel, providing a source of
exciting and satisfying recreation. Before you venture out,
you should contact your local governmental agency to
determine the designated off-road vehicle (ORV) trails or
recreation areas. You should always tread lightly and only
use established roads, trails or ORV recreational areas.
The National Forest Service, Bureau of Land Management,
or local Department of Natural Resources are a wealth of
information and usually have maps with marked trails.
Skid Plates And Underbody Protection
Steel skid plates protect the major driveline components of
the truck including the fuel tank, transfer case and steering
damper. In addition, this vehicle is equipped with boxed
cross members and fore/aft rails. This additional protec-
tion allows the vehicle to be utilized in severe off-road
situations that would be considered impassable by a nor-
mal truck.
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After Driving Off-Road
Off-road operation puts more stress on your vehicle than
does most on-road driving. After going off-road, it is
always a good idea to check for damage. That way you can
get any problems taken care of right away and have your
vehicle ready when you need it.
•Completely inspect the underbody of your vehicle.
Check tires, body structure, steering, suspension, and
exhaust system for damage.
• Inspect the radiator for mud and debris and clean as
required.
• Check threaded fasteners for looseness, particularly on
the chassis, drivetrain components, steering, and sus-
pension. Retighten them, if required, and torque to the
values specified in the Service Manual.
• Check for accumulations of plants or brush. These things
could be a fire hazard. They might hide damage to fuel
lines, brake hoses, axle pinion seals, and propeller shafts.
• After extended operation in mud, sand, water, or similar
dirty conditions, have the radiator, fan, brake rotors,
wheels, brake linings, and axle yokes inspected and
cleaned as soon as possible.
WARNING!
Abrasive material in any part of the brakes may cause
excessive wear or unpredictable braking. You might
not have full braking power when you need it to
prevent a collision. If you have been operating your
vehicle in dirty conditions, get your brakes checked
and cleaned as necessary.
• If you experience unusual vibration after driving in
mud, slush or similar conditions, check the wheels for
impacted material. Impacted material can cause a wheel
imbalance and freeing the wheels of it will correct the
situation.
LIMITED-SLIP DIFFERENTIAL
The limited-slip differential provides additional traction on
snow, ice, mud, sand and gravel, particularly when there is
a difference between the traction characteristics of the
surface under the right and left rear wheels. During normal
driving and cornering, the limited-slip unit performs simi-
larly to a conventional differential. On slippery surfaces,
however, the differential delivers more of the driving effort
to the rear wheel having the better traction.
470 STARTING AND OPERATING

After Driving Off-Road
Off-road operation puts more stress on your vehicle than
does most on-road driving. After going off-road, it is
always a good idea to check for damage. That way you can
get any problems taken care of right away and have your
vehicle ready when you need it.
•Completely inspect the underbody of your vehicle.
Check tires, body structure, steering, suspension, and
exhaust system for damage.
• Inspect the radiator for mud and debris and clean as
required.
• Check threaded fasteners for looseness, particularly on
the chassis, drivetrain components, steering, and sus-
pension. Retighten them, if required, and torque to the
values specified in the Service Manual.
• Check for accumulations of plants or brush. These things
could be a fire hazard. They might hide damage to fuel
lines, brake hoses, axle pinion seals, and propeller shafts.
• After extended operation in mud, sand, water, or similar
dirty conditions, have the radiator, fan, brake rotors,
wheels, brake linings, and axle yokes inspected and
cleaned as soon as possible.
WARNING!
Abrasive material in any part of the brakes may cause
excessive wear or unpredictable braking. You might
not have full braking power when you need it to
prevent a collision. If you have been operating your
vehicle in dirty conditions, get your brakes checked
and cleaned as necessary.
• If you experience unusual vibration after driving in
mud, slush or similar conditions, check the wheels for
impacted material. Impacted material can cause a wheel
imbalance and freeing the wheels of it will correct the
situation.
WINCH USAGE — POWER WAGON ONLY
(IF EQUIPPED)
Things To Know Before Using Your Winch
General Winch Information
Your vehicle is equipped with an electric vehicle recovery
winch. This winch uses the electrical power from the
vehicle charging system to power a motor that winds wire
rope into the winch drum via planetary gear reduction. By
nature, a winch is capable of generating very high forces
474 STARTING AND OPERATING

Double Line
Because pulling power decreases with the number of layers
of wire rope on the winch drum, you can use a snatch block
to double line out more wire rope. This decreases the
number of layers of wire rope on the drum, and increases
pulling power. Start by feeding out enough wire rope to
free the winch hook. Attach the hook to your vehicle’s
frame/tow hook and run the wire rope through a snatch
block. Disengage the clutch and, using the snatch block,
pull out enough wire to reach your anchor point. Do not
attach the hook to the mounting kit. Secure to the anchorpoint with a tree trunk protector or choker chain. Attach
the clevis/shackle. Attach the shackle to the two ends of
the strap/chain, being careful not to over tighten (tighten
and back-off 1/2 turn).
POWER STEERING
Electric Power Steering — 1500 Models
The electric power steering system will give you good
vehicle response and increased ease of maneuverability in
tight spaces. The system will vary its assist to provide light
efforts while parking and good feel while driving. If the
electric steering system experiences a fault that prevents it
from providing assist, you will still have the ability to steer
the vehicle manually.
If the Steering icon is flashing, it indicates that the vehicle
needs to be taken to the dealer for service. It is likely the
vehicle has lost power steering assistance.
If the Steering icon is displayed and the “POWER STEER-
ING SYSTEM OVER TEMP” message is displayed on the
instrument cluster screen, they indicate that extreme steer-
ing maneuvers may have occurred which caused an over
temperature condition in the power steering system. Once
driving conditions are safe, pull over and let the vehicle
idle for a few moments until the icon and message turn off.
Wire Rope Routing
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