maintenance Ram 2500 2020 Owners Manual

442SERVICING AND MAINTENANCE
INTERIORS
Seats And Fabric Parts
Use Mopar Total Clean to clean fabric uphol -
stery and carpeting.
Stain Repel Fabric Cleaning Procedure — If
Equipped
Stain Repel seats may be cleaned in the
following manner:
Remove as much of the stain as possible by
blotting with a clean, dry towel.
Blot any remaining stain with a clean, damp
towel.
For tough stains, apply Mopar Total Clean, or
a mild soap solution to a clean, damp cloth
and remove stain. Use a fresh, damp towel to
remove soap residue.
For grease stains, apply Mopar Multi-Purpose
Cleaner to a clean, damp cloth and remove
stain. Use a fresh, damp towel to remove
soap residue.
Do not use any harsh solvents or any other
form of protectants on Stain Repel products.
Seat Belt Maintenance
Do not bleach, dye or clean the belts with chem -
ical solvents or abrasive cleaners. This will
weaken the fabric. Sun damage can also
weaken the fabric.
If the belts need cleaning, use a mild soap solu -
tion or lukewarm water. Do not remove the belts
from the vehicle to wash them. Dry with a soft
cloth.
Replace the belts if they appear frayed or worn
or if the buckles do not work properly.
NOTE:
If the belts retract slowly, inspect the upper
turning loop for soiling. If soiling is present,
clean with a wet soft cloth until all residue is
removed.
Plastic And Coated Parts
Use Mopar Total Clean to clean vinyl upholstery.
WARNING!
Do not use volatile solvents for cleaning
purposes. Many are potentially flammable,
and if used in closed areas they may cause
respiratory harm.
WARNING!
A frayed or torn belt could rip apart in a
collision and leave you with no protection.
Inspect the belt system periodically, checking
for cuts, frays, or loose parts. Damaged parts
must be replaced immediately. Do not
disassemble or modify the system. Seat belt
assemblies must be replaced after a collision
if they have been damaged (i.e., bent
retractor, torn webbing, etc.).
CAUTION!
Direct contact of air fresheners, insect
repellents, suntan lotions, or hand sani -
tizers to the plastic, painted, or decorated
surfaces of the interior may cause perma -
nent damage. Wipe away immediately.
Damage caused by these type of products
may not be covered by your New Vehicle
Limited Warranty.

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SERVICING AND MAINTENANCE443
Cleaning Plastic Instrument Cluster Lenses
The lenses in front of the instruments in this
vehicle are molded in clear plastic. When
cleaning the lenses, care must be taken to
avoid scratching the plastic.

1. Clean with a wet soft cloth. A mild soap
solution may be used, but do not use high
alcohol content or abrasive cleaners. If
soap is used, wipe clean with a clean damp
cloth.

2. Dry with a soft cloth.
Leather Parts
Mopar Total Clean is specifically recommended
for leather upholstery.
Your leather upholstery can be best preserved
by regular cleaning with a damp soft cloth.
Small particles of dirt can act as an abrasive
and damage the leather upholstery and should
be removed promptly with a damp cloth. Stub -
born soils can be removed easily with a soft
cloth and Mopar Total Clean. Care should be
taken to avoid soaking your leather upholstery
with any liquid. Please do not use polishes, oils, cleaning fluids, solvents, detergents, or
ammonia-based cleaners to clean your leather
upholstery. Application of a leather conditioner
is not required to maintain the original condi
-
tion.
NOTE:
If equipped with light colored leather, it tends to
show any foreign material, dirt, and fabric dye
transfer more so than darker colors. The leather
is designed for easy cleaning, and FCA recom -
mends Mopar total care leather cleaner applied
on a cloth to clean the leather seats as needed.
Glass Surfaces
All glass surfaces should be cleaned on a
regular basis with Mopar Glass Cleaner, or any
commercial household-type glass cleaner.
Never use an abrasive type cleaner. Use caution
when cleaning the inside rear window equipped
with electric defrosters or windows equipped
with radio antennas. Do not use scrapers or
other sharp instruments that may scratch the
elements.
When cleaning the rear view mirror, spray
cleaner on the towel or cloth that you are using.
Do not spray cleaner directly on the mirror.
CAUTION!
Do not use Alcohol and Alcohol-based and/or
Ketone based cleaning products to clean
leather upholstery, as damage to the
upholstery may result.
7

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448TECHNICAL SPECIFICATIONS
NOTE:
Intentional tampering with the emissions
control system can result in civil penalties being
assessed against you.
Carbon Monoxide Warnings
FUEL REQUIREMENTS – DIESEL ENGINE
Use good quality diesel fuel from a reputable
supplier in your vehicle. Federal law requires
that you must fuel this vehicle with Ultra Low
Sulfur Highway Diesel fuel (15 ppm Sulfur
maximum) and prohibits the use of Low Sulfur
Highway Diesel fuel (500 ppm Sulfur maximum)
to avoid damage to the emissions control
system.
For most year-round service, No. 2 diesel fuel
meeting ASTM (formerly known as the American
Society for Testing and Materials) specification
D-975 Grade S15 will provide good perfor -
mance. If the vehicle is exposed to extreme cold
(below 20°F or -7°C), or is required to operate
at colder-than-normal conditions for prolonged
periods, use climatized No. 2 diesel fuel or
dilute the No. 2 diesel fuel with 50% No. 1 diesel
fuel. This will provide better protection from fuel
gelling or wax-plugging of the fuel filters. Diesel fuel is seldom completely free of water.
To prevent fuel system trouble, drain the accu
-
mulated water from the fuel/water separator
using the fuel/water separator drain provided
on both fuel filters. If you buy good quality fuel
and follow the cold weather advice above, fuel
conditioners should not be required in your
vehicle. If available in your area, a high cetane
“premium” diesel fuel may offer improved
cold-starting and warm-up performance.
Fuel Specifications
The Cummins® Turbo Diesel engine has been
developed to take advantage of the high energy
content and generally lower cost No. 2 Ultra Low
Sulfur diesel fuel or No. 2 Ultra Low Sulfur clima-
tized diesel fuels. Experience has shown that it
also operates on No. 1 Ultra Low Sulfur diesel
fuels or other fuels within specification.
WARNING!
Carbon monoxide (CO) in exhaust gases is
deadly. Follow the precautions below to
prevent carbon monoxide poisoning:
Do not inhale exhaust gases. They contain
carbon monoxide, a colorless and odorless
gas, which can kill. Never run the engine in
a closed area, such as a garage, and never
sit in a parked vehicle with the engine
running for an extended period. If the
vehicle is stopped in an open area with the
engine running for more than a short
period, adjust the ventilation system to
force fresh, outside air into the vehicle.
Guard against carbon monoxide with
proper maintenance. Have the exhaust
system inspected every time the vehicle is
raised. Have any abnormal conditions
repaired promptly. Until repaired, drive with
all side windows fully open.WARNING!
Do not use alcohol or gasoline as a fuel
blending agent. They can be unstable under
certain conditions and hazardous or
explosive when mixed with diesel fuel.
CAUTION!
If the “Water in Fuel Indicator Light” remains
on, DO NOT START engine before you drain
the water from the fuel filter(s) to avoid
engine damage. Refer to “Draining Fuel/
Water Separator Filter” in “Servicing And
Maintenance” for further information.

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512MULTIMEDIA
Safe Usage Of The Uconnect System
Read all instructions in this manual carefully
before using your system to ensure proper
usage.
The Uconnect system is a sophisticated elec -
tronic device. Do not let young children use
the system.
Permanent hearing loss may occur if you play
your music or the system at loud volumes.
Exercise caution when setting the volume on
the system.
Keep drinks, rain and other sources of mois -
ture away from the system. Besides damage
to the system, moisture can cause electric
shocks as with any electronic device.
NOTE:
Many features of this system are speed depen -
dent. For your own safety, it is not possible to
use some of the touchscreen features while the
vehicle is in motion.
Exposure To Radio Frequency Radiation
The internal wireless radio operates within
guidelines found in radio frequency safety stan -
dards and recommendations, which reflect the
consensus of the scientific community. The radio manufacturer believes the internal wire
-
less radio is safe for use by consumers. The
level of energy emitted is far less than the elec -
tromagnetic energy emitted by wireless devices
such as mobile phones. However, the use of
wireless radios may be restricted in some situa-
tions or environments, such as aboard
airplanes. If you are unsure of restrictions, you
are encouraged to ask for authorization before
turning on the wireless radio.
Care And Maintenance
Touchscreen
Do not press the touchscreen with any hard
or sharp objects (pen, USB stick, jewelry,
etc.), which could scratch the touchscreen
surface!
Do not spray any liquid or caustic chemicals
directly on the screen! Use a clean and dry
microfiber lens cleaning cloth in order to
clean the touchscreen.
If necessary, use a lint-free cloth dampened
with a cleaning solution, such as isopropyl
alcohol or an isopropyl alcohol and water
solution ratio of 50:50. Be sure to follow the
solvent manufacturer's precautions and
directions.
UCONNECT 3 WITH 5-INCH DISPLAY
Introduction

Uconnect 3 With 5-Inch Display

1 — RADIO
Push the RADIO button on the faceplate to enter
Radio Mode. The different tuner modes; FM/
AM/SXM (if equipped), can be selected by
pressing the corresponding buttons on the
touchscreen in Radio Mode.
2 — COMPASS
Push the COMPASS button on the faceplate to
display the current direction of the vehicle.
3 — SETTINGS
Push the SETTINGS button on the faceplate to
display the customer programmable features.

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536
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE
FOR YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to
have the right papers with you. Take your
warranty folder. All work to be performed may
not be covered by the warranty. Discuss addi-
tional charges with the service manager. Keep a
maintenance log of your vehicle's service
history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle's problems or
the specific work you want done. If you've had
an accident or work done that is not on your
maintenance log, let the service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have
your vehicle by the end of the day, discuss the
situation with the service advisor and list the
items in order of priority. At many authorized
dealers, you may obtain a rental vehicle at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when
you call for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers
are vitally interested in your satisfaction. We
want you to be happy with our products and
services.
Warranty service must be done by an autho
-
rized dealer. We strongly recommend that you
take the vehicle to an authorized dealer. They
know your vehicle the best, and are most
concerned that you get prompt and high quality
service. The manufacturer's authorized dealers
have the facilities, factory-trained technicians,
special tools, and the latest information to
ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an autho -
rized dealer service manager first. Most matters
can be resolved with this process.
If for some reason you are still not satisfied,
talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
If an authorized dealer is unable to resolve
the concern, you may contact the manufac -
turer's customer center.
Any communication to the manufacturer's
customer center should include the following
information:
Owner's name and address
Owner's telephone number (home, mobile,
and office)
Authorized dealer name
Vehicle Identification Number (VIN)
Vehicle delivery date and mileage

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CUSTOMER ASSISTANCE539
PUBLICATION ORDER FORMS
To order the following manuals, you may use
either the website or the phone numbers listed
below.
Service Manuals
These comprehensive Service Manuals provide
the information that students and professional
technicians need in diagnosing/trouble -
shooting, problem solving, maintaining,
servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle,
system, and/or components is written in
straightforward language with illustrations,
diagrams, and charts. Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with
diagrams, charts and detailed illustrations.
These practical manuals make it easy for
students and technicians to find and fix prob-
lems on computer-controlled vehicle systems
and features. They show exactly how to find and
correct problems the first time, using
step-by-step troubleshooting and driveability
procedures, proven diagnostic tests and a
complete list of all tools and equipment.
Owner's Manuals
These Owner's Manuals have been prepared
with the assistance of service and engineering
specialists to acquaint you with specific FCA US
LLC vehicles. Included are starting, operating,
emergency and maintenance procedures as
well as specifications, capabilities and safety
tips.
Call toll free at:
1-800-890-4038 (US)
1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
www.techauthority.com (US)
10

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540
INDEX
A
Adaptive Cruise Control (ACC) (Cruise
Control)
.......................................................... 275
Adding Engine Coolant (Antifreeze)............... 413
Adding Fuel.......................................... 312, 313
Additives, Fuel............................................... 446AdjustDown
........................................................... 34
Forward....................................................... 34
Rearward..................................................... 34
Up................................................................ 34
Adjustable Pedals............................................ 43
Air BagAir Bag Operation
...................................... 184
Air Bag Warning Light................................ 181Enhanced Accident Response......... 189, 371
Event Data Recorder (EDR)....................... 371
If Deployment Occurs................................ 188Knee Impact Bolsters................................ 184
Maintaining Your Air Bag System.............. 189
Maintenance............................................. 189Redundant Air Bag Warning Light.............182
Transporting Pets...................................... 208
Air Bag Light............................... 130, 181, 209
Air Cleaner, Engine (Engine Air Cleaner
Filter)
................................................... 398, 419
Air Conditioner Maintenance........................ 400
Air Conditioner Refrigerant........................... 400
Air Conditioner System................................. 400
Air Conditioning......................................... 57, 68
Air Conditioning Filter..............................70, 401
Air Conditioning System................................... 68Air Conditioning, Operating Tips....................... 69
Air Filter........................................................ 398
Air PressureTires
......................................................... 429
AlarmPanic
........................................................... 15
Security Alarm....................................25, 131
Alterations/ModificationsVehicle
......................................................... 12Android Auto................................................. 533
Antifreeze (Engine Coolant)................. 412, 451
Capacites................................................. 451Disposal................................................... 414
Anti-Lock Brake System (ABS)...................... 144
Anti-Lock Warning Light................................ 136Apple CarPlay................................................ 533
Assist, Hill Start............................................. 151
Audio Systems (Radio).................................. 458
Auto Down Power Windows............................. 71
Automatic Door Locks...................................... 31
Automatic Headlights.......................................51
Automatic Tailgate Release.............................75
Automatic Temperature Control (ATC)..............68
Automatic Transmission....................... 233, 418
Adding Fluid.............................................. 418
Fluid And Filter Change............................. 418Fluid Change............................................. 418
Fluid Level Check............................. 416, 417
Fluid Type...............................416, 454, 457
Shifting..................................................... 237
Special Additives...................................... 416
Automatic Transmission Limp Home Mode... 236
AUX Camera......................................... 304, 311
Auxiliary Driving Systems.............................. 153
Axle Fluid.....................................418, 454, 457Axle Lubrication............................................ 418
B
Back-Up
......................................................... 302
Back-Up Camera........................................... 302
Bar, Stabilizer/Sway System......................... 253Battery................................................. 132, 395
Blanket..................................................... 223
Charging System Light.............................. 132Keyless Key Fob Replacement....................15
Battery Saver Feature......................................53

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542
Differential, Limited Slip
................................ 264
Disabled Vehicle Towing................................ 369
Disposal Antifreeze (Engine Coolant)
....................... 414
Do Not Disturb............................................... 532
Door Ajar........................................................ 133
Door Ajar Light............................................... 133Door LocksAutomatic
.................................................... 31
Doors............................................................... 27Draining Fuel/Water Separator Filter............ 403
Driver’s Seat Back Tilt..................................... 32
DrivingOff-Pavement
............................................ 255
Off-Road.................................................... 255Through Flowing, Rising, Or Shallow Standing Water
..................................... 335
Dual Rear Wheels................................ 437, 444
E
Electric Brake Control System
....................... 145
Anti-Lock Brake System............................. 144
Electronic Roll Mitigation................. 149, 153
Electrical Power Outlets................................... 88Electronic Range Select (ERS)............. 236, 241
Electronic Stability Control (ESC)...................146
Electronic Throttle Control Warning Light...... 132
Electronically Shifted Transfer Case.............. 244
Emergency Braking........................................ 229
Emergency, In Case OfFreeing Vehicle When Stuck
..................... 367
Hazard Warning Flasher........................... 338
Jump Starting........................................... 362
Emission Control System Maintenance........ 142
Engine......................................... 391, 392, 393
Air Cleaner................................................ 398Block Heater.................................... 218, 227
Break-In Recommendations..................... 228
Compartment.................................. 392, 393Compartment Identification...................... 391
Coolant (Antifreeze)......................... 452, 454
Exhaust Gas Caution....................... 208, 448
Fails To Start............................................ 214
Flooded, Starting...................................... 214Fuel Requirements.......................... 446, 451
Identifcation.................................... 392, 393
Idling........................................................ 224
Jump Starting........................................... 362Oil..................................396, 451, 452, 454
Oil Filler Cap.................................... 391, 397
Oil Filter.................................................... 398
Oil Reset................................................... 119
Oil Selection.................................... 396, 451
Oil Synthetic............................................. 398
Overheating.............................................. 367
Runaway................................................... 312
Starting..................................................... 212
Engine Oil Viscosity....................................... 397
Enhanced Accident Response
Feature
................................................ 189, 371
Entry System, Illuminated................................55
Ethanol.......................................................... 446
Exhaust Brake............................................... 230
Exhaust Gas Cautions.......................... 208, 448
Exhaust System..........................208, 410, 419Exterior Lighting...............................................49
Exterior Lights........................................ 49, 210
F
FiltersAir Cleaner
................................................ 398
Air Conditioning................................. 70, 401
Engine Fuel............................................... 403
Engine Oil...............................398, 452, 454
Engine Oil Disposal................................... 398
FlashersTurn Signals
.............................. 52, 140, 210
Flash-To-Pass...................................................51
Flat Tire Stowage.......................................... 350
Fluid Capacities............................................ 451
Fluid Leaks.................................................... 210
Fluid Level ChecksBrake........................................................ 415
Fluid, Brake................................................... 454
Fluids And Lubricants........................... 452, 454
Fog Lights.............................................. 52, 376
Fold Flat Load Floor.........................................86
Fold-Flat Seats.................................................32

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544
J
Jack Location
................................................. 342
Jump Starting................................................ 362
K
Key Fob Panic Alarm
................................................. 15
Programming Additional Key Fobs....... 17, 24
Key Fob Battery Service (Remote Keyless
Entry)
............................................................... 15Key Fob Programming (Remote Keyless
Entry)
............................................................... 17
Keyless Enter-N-Go........................28, 211, 216
Lock The Vehicle’s Doors....... 466, 483, 502
Passive Entry............................................... 28
Passive Entry Programming............. 483, 502
Keys................................................................. 14
Replacement............................................... 24
L
Lane Change And Turn Signals
........................ 52
Lane Change Assist......................................... 52
LaneSense.................................................... 299
Latches.......................................................... 210
Hood........................................................... 74
Lead Free Gasoline........................................ 446
Leaks, Fluid................................................... 210
Life Of Tires................................................... 431
Light Bulbs........................................... 210, 372
Lights............................................................ 210
Air Bag.................................... 130, 181, 209
Automatic High Beam.................................. 50
Brake Assist Warning............................... 148
Brake Warning.......................................... 130
Bulb Replacement.................................... 372
Cab Top Clearance................................... 378Cargo........................................................... 52
Center Mounted Stop............................... 377
Courtesy/Reading....................................... 54Cruise....................................................... 141
Daytime Running......................................... 49
Electronic Stability Program(ESP) Indicator
............................................... 131
Exterior...............................................49, 210Fog........................................................... 376
Four Wheel Drive Indicator....................... 250
Hazard Warning Flasher........................... 338
Headlights............................................ 49, 51High Beam................................................... 50
Hill Descent Control Indicator................... 149
Illuminated Entry......................................... 55
Interior.................................................. 53, 54
Lights On Reminder..................................... 52
Low Fuel................................................... 135
Malfunction Indicator (Check Engine)....... 133
Park.......................................................... 140
Passing........................................................ 51
Seat Belt Reminder.................................. 130
Security Alarm.......................................... 131
Service...................................................... 372
Side Marker.............................................. 379
Traction Control........................................ 148
Transfer Case........................................... 250
Turn Signals............52, 140, 210, 374, 376
Warning Instrument Cluster Descriptions
................................ 131, 140Limited-Slip Differential....................... 264, 418
Load Shed Battery Saver Mode..................... 128
Load Shed Battery Saver On......................... 128Load Shed Electrical Load Reduction........... 128
Load Shed Intelligent Battery Sensor............ 128
Loading Vehicle............................................. 317
Tires.......................................................... 426
LocksAutomatic Door............................................31
Child Protection...........................................31
Power Door..................................................27
Low Tire Pressure System............................. 163Lubrication, Body.......................................... 408
Lug Nuts/Bolts.............................................. 444
M
Maintenance
....................................................74Maintenance Free Battery............................ 395
Maintenance Plan......................................... 386
Maintenance Schedule............... 380, 384, 386
Malfunction Indicator Light (Check
Engine)
................................................. 133, 142

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545
Manual Park Release
............................................. 366
Service...................................................... 539
Media Hub..................................................... 525
Memory Seat................................................... 35
Methanol....................................................... 446
Mirrors............................................................. 43Electric Powered......................................... 45
Heated........................................................ 47
Memory....................................................... 35Outside........................................................ 45
Rearview..................................... 43, 44, 338
Trailer Towing.............................................. 46
Modifications/AlterationsVehicle
........................................................ 12Monitor, Tire Pressure System....................... 163
Mopar Parts................................................... 538
MP3 Control.................................................. 525
Multi-Function Control Lever............................ 49
N
Navigation System (Uconnect GPS)
............... 302
New Vehicle Break-In Period.......................... 228
Noise ControlMaintenance............................................. 419
Tampering Prohibited................................ 420
Noise Emission Warranty..................... 419, 420
O
Occupant Restraints
..................................... 171
Octane Rating, Gasoline (Fuel)..................... 446
Off-Pavement Driving (Off-Road).......... 255, 336
Off-Road Driving (Off-Pavement).......... 255, 336
Oil Change Indicator..................................... 385
Oil Filter, Change.......................................... 398Oil Filter, Selection........................................ 398
Oil Pressure Light.......................................... 132
Oil Reset....................................................... 119Oil, Engine................................... 396, 452, 454
Capacity.................................................... 451
Change Interval........................................ 396
Dipstick.................................................... 394
Disposal................................................... 398Filter....................................... 398, 452, 454
Filter Disposal........................................... 398
Identification Logo........................... 396, 397
Materials Added To.................................. 398Pressure Warning Light............................ 132
Recommendation............................ 396, 451
Synthetic.................................................. 398
Viscosity.......................................... 397, 451
Onboard Diagnostic System.......................... 141
Operating Precautions.................................. 141
Operator ManualOwner's Manual
..................................12, 539
Outside Rearview Mirrors.................................45
Overdrive....................................................... 242
Overdrive OFF Switch.................................... 242
Overheating, Engine...................................... 367
P
Paint Care
..................................................... 439
Panic Alarm......................................................15
Parking Brake............................................... 229
ParkSense System, Rear...................... 289, 294Passive Entry....................................................28
Pedals, Adjustable...........................................43
Perform Service Indicator, Reset.................. 385
Pets............................................................... 208
Pickup Box................................................92, 94
Pinch Protection...............................................74
Placard, Tire And Loading Information.......... 426
PowerDistribution Center (Fuses)
....................... 354
Door Locks...................................................27
Mirrors.........................................................45
Outlet (Auxiliary Electrical Outlet)..........88, 90
Seats...........................................................34
Side Steps...................................................28Sliding Rear Window....................................72
Steering.......................................................45
Sunroof........................................................72
Windows......................................................7011

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