transmission Ram 2500 2020 Repair Manual

STARTING AND OPERATING275
Metric Speed (km/h)
Pushing the SET (-) button once will result in
a 1 km/h decrease in set speed. Each subse -
quent tap of the button results in a decrease
of 1 km/h.
If the button is continually pushed, the set
speed will continue to decrease until the
button is released, then the new set speed
will be established.
To Accelerate For Passing
Press the accelerator as you would normally.
When the pedal is released, the vehicle will
return to the set speed.
Using Speed Control On Hills
The transmission may downshift on hills to
maintain the vehicle set speed.
NOTE:
The Speed Control system maintains speed up
and down hills. A slight speed change on
moderate hills is normal.
On steep hills, a greater speed loss or gain may
occur so it may be preferable to drive without
Speed Control.
To Resume Speed
To resume a previously set speed, push the RES
(+) button and release. Resume can be used at
any speed above 20 mph (32 km/h).
To Deactivate
A soft tap on the brake pedal, pushing the
CANCEL button, or normal brake pressure while
slowing the vehicle will deactivate the Speed
Control without erasing the set speed from
memory.
Pushing the on/off button, or placing the igni -
tion in the OFF position, erases the set speed
from memory. The following conditions will also deactivate the
Speed Control without erasing the set speed
from memory:
Vehicle parking brake is applied
Stability event occurs
Gear selector is moved out of DRIVE
Engine overspeed occurs
ADAPTIVE CRUISE CONTROL (ACC) — IF
EQUIPPED
Adaptive Cruise Control (ACC) increases the
driving convenience provided by cruise control
while traveling on highways and major road
-
ways. However, it is not a safety system and not
designed to prevent collisions. Speed Control
function performs differently. Please refer to
the proper section within this chapter.
ACC will allow you to keep cruise control
engaged in light to moderate traffic conditions
without the constant need to reset your cruise
control. ACC utilizes a radar sensor and a
forward facing camera designed to detect a
vehicle directly ahead of you.
WARNING!
Speed Control can be dangerous where the
system cannot maintain a constant speed.
Your vehicle could go too fast for the
conditions, and you could lose control and
have an accident. Do not use Speed Control
in heavy traffic or on roads that are winding,
icy, snow-covered or slippery.
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STARTING AND OPERATING277
Adaptive Cruise Control (ACC) Operation
The speed control buttons (located on the right
side of the steering wheel) operate the ACC
system.
Adaptive Cruise Control Buttons

NOTE:
Any chassis/suspension or tire size modifica -
tions to the vehicle will affect the performance
of the Adaptive Cruise Control and Forward
Collision Warning System.
Activating Adaptive Cruise Control (ACC)
You can only engage ACC if the vehicle speed is
above 0 mph (0 km/h).
The minimum set speed for the ACC system is
20 mph (32 km/h).
When the system is turned on and in the ready
state, the instrument cluster display will read
“ACC Ready.”
When the system is off, the instrument cluster
display will read “Adaptive Cruise Control (ACC)
Off.”
NOTE:
You cannot engage ACC under the following
conditions:
When in Four-Wheel Drive Low.
When you apply the brakes.
When the parking brake is applied.
When the automatic transmission is in PARK,
REVERSE or NEUTRAL.
When the vehicle speed is outside of the
speed range.
You should switch off the ACC system:
When driving in fog, heavy rain, heavy
snow, sleet, heavy traffic, and complex
driving situations (i.e., in highway construc
-
tion zones).
When entering a turn lane or highway off
ramp; when driving on roads that are
winding, icy, snow-covered, slippery, or
have steep uphill or downhill slopes.
When towing a trailer up or down steep
slopes.
When circumstances do not allow safe
driving at a constant speed.
WARNING! (Continued)
1 — Adaptive Cruise Control On/Off Button
2 — Distance Button
3 — RES (+)
4 — SET (-)
5 — CANCEL
6 — Normal (Fixed Speed) Cruise Control On/Off
Button
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324STARTING AND OPERATING
(Continued)
Towing Requirements — Tires
Do not attempt to tow a trailer while using a
compact spare tire.
Do not drive more than 50 mph (80 km/h) when towing while using a full size spare tire.
Proper tire inflation pressures are essential
to the safe and satisfactory operation of your
vehicle. Refer to “Tires” in “Servicing And
Maintenance” for proper tire inflation proce -
dures.
Check the trailer tires for proper tire inflation
pressures before trailer usage.
Check for signs of tire wear or visible tire
damage before towing a trailer. Refer to
“Tires” in “Servicing And Maintenance” for
the proper inspection procedure.
When replacing tires, refer to “Tires” in
“Servicing And Maintenance” for the proper
tire replacement procedures. Replacing tires
with a higher load carrying capacity will not
increase the vehicle's GVWR and GAWR
limits.
Towing Requirements — Trailer Brakes
Do not interconnect the hydraulic brake
system or vacuum system of your vehicle
with that of the trailer. This could cause inad -
equate braking and possible personal injury.
An electronically actuated trailer brake
controller is required when towing a trailer
with electronically actuated brakes. When
towing a trailer equipped with a hydraulic
surge actuated brake system, an electronic
brake controller is not required.
Trailer brakes are recommended for trailers
over 1,000 lbs (453 kg) and required for
trailers in excess of 2,000 lbs (907 kg).
When hauling cargo or towing a trailer, do
not overload your vehicle or trailer. Over -
loading can cause a loss of control, poor
performance or damage to brakes, axle,
engine, transmission, steering, suspension,
chassis structure or tires.
Safety chains must always be used
between your vehicle and trailer. Always
connect the chains to the hook retainers of
the vehicle hitch. Cross the chains under
the trailer tongue and allow enough slack
for turning corners.
Vehicles with trailers should not be parked
on a grade. When parking, apply the
parking brake on the tow vehicle. Put the
tow vehicle transmission in PARK. For
four-wheel drive vehicles, make sure the
transfer case is not in NEUTRAL. Always,
block or "chock" the trailer wheels.
GCWR must not be exceeded.
WARNING! (Continued)
Total weight must be distributed between
the tow vehicle and the trailer such that the
following four ratings are not exceeded :
GVWR
GTW
GAWR
Tongue weight rating for the trailer
hitch utilized.
WARNING! (Continued)

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328STARTING AND OPERATING
NOTE:
Disconnect trailer wiring connector from the
vehicle before launching a boat (or any other
device plugged into vehicle’s electrical
connect) into water.
Be sure to reconnect once clear from water
area.

Four-Pin Connector Seven-Pin Connector

Towing Tips
Before setting out on a trip, practice turning,
stopping, and backing up the trailer in an area
located away from heavy traffic.
Automatic Transmission
The DRIVE range can be selected when towing.
The transmission controls include a drive
strategy to avoid frequent shifting when towing.
However, if frequent shifting does occur while in
DRIVE, select TOW/HAUL mode or select a lower
gear range (using the Electronic Range Select
[ERS] shift control).
NOTE:
Using TOW/HAUL mode or selecting a lower
gear range (using the ERS shift control) while
operating the vehicle under heavy loading
conditions will improve performance and
extend transmission life by reducing excessive
shifting and heat build up. This action will also
provide better engine braking.
Tow/Haul Mode
To reduce potential for automatic transmission
overheating, activate TOW/HAUL mode when
driving in hilly areas, or select a lower gear
range (using the Electronic Range Select [ERS]
shift control) on more severe grades.1 — Female Pins
2 — Male Pin
3 — Ground
4 — Park
5 — Left Stop/Turn
6 — Right Stop/Turn
1 — Battery
2 — Backup Lamps
3 — Right Stop/Turn
4 — Electric Brakes
5 — Ground
6 — Left Stop/Turn
7 — Running Lamps

20_DJD2_OM_EN_USC_t.book Page 328

STARTING AND OPERATING329
Speed Control — If Equipped
Do not use on hilly terrain or with heavy
loads.
When using the Speed Control, if you experi -
ence speed drops greater than 10 mph
(16 km/h), disengage until you can get back
to cruising speed.
Use Speed Control in flat terrain and with
light loads to maximize fuel efficiency.
Cooling System
To reduce potential for engine and transmission
overheating, take the following actions:
City Driving
In city traffic — while stopped, place the trans -
mission in NEUTRAL, but do not increase
engine idle speed.
Highway Driving
Reduce speed.
Temporarily turn off air conditioning.
Air Suspension System
To aid in attaching/detaching the trailer from
the vehicle, the air suspension system can be
used. Refer to “Air Suspension System” in “Starting And Operating” for further informa
-
tion.
NOTE:
The vehicle must remain in the engine running
position while attaching a trailer for proper
leveling of the air suspension system.
SNOWPLOW
Snowplow Prep Packages are available as a
factory installed option. These packages
include components necessary to equip your
vehicle with a snowplow.
NOTE:
Before installation of a snowplow it is highly
recommended that the owner/installer obtain
and follow the recommendations contained
within the current Body Builders Guide. See
your authorized dealer, installer or snowplow
manufacturer for this information. There are
unique electrical systems that must be
connected to properly ensure operator safety
and prevent overloading vehicle systems.
Before Plowing
Check the hydraulic system for leaks and
proper fluid level.
Check the mounting bolts and nuts for proper
tightness.
Check the runners and cutting edge for
excessive wear. The cutting edge should be
¼ to ½ inches (6 cm to 1.2 cm) above ground
in snow plowing position.
Check that snowplow lighting is connected
and functioning properly.
WARNING!
Attaching a snowplow to this vehicle could
adversely affect performance of the airbag
system in a collision. Do not expect that the
airbag will perform as described earlier in this
manual.
CAUTION!
The “Lamp Out” indicator could illuminate if
exterior lamps are not properly installed.
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330STARTING AND OPERATING
Snowplow Prep Package Model Availability
For Information about snowplow applications
visit www.ramtrucks.com or refer to the current
Body Builders Guide.

1. The maximum number of occupants in the
truck should not exceed two.

2. The total GVWR or the Front GAWR or the Rear GAWR should never be exceeded.
3. Cargo capacity will be reduced by the addi -
tion of options or passengers, etc.
The loaded vehicle weight, including the snow -
plow system, all aftermarket accessories,
driver, passengers, options, and cargo, must
not exceed either the Gross Vehicle Weight
(GVWR) or Gross Axle Weight (GAWR) ratings.
These weights are specified on the Safety
Compliance Certification Label on the driver's
side door opening.
NOTE:
Detach the snowplow when transporting
passengers.
Vehicle front end wheel alignment was set to
specifications at the factory without consider -
ation for the weight of the plow. Front end toe-in should be checked and reset if necessary at the
beginning and end of the snowplow season.
This will help prevent uneven tire wear.
The blade should be lowered whenever the
vehicle is parked.
Maintain and operate your vehicle and snow
-
plow equipment following the recommenda -
tions provided by the specific snowplow
manufacturer.
Over The Road Operation With Snowplow
Attached
The blade restricts air flow to the radiator and
causes the engine to operate at higher than
normal temperatures. Therefore, when trans -
porting the plow, angle the blade completely
and position it as low as road or surface condi -
tions permit. Do not exceed 40 mph (64 km/h).
The operator should always maintain a safe
stopping distance and allow adequate passing
clearance.
Operating Tips
Under ideal snow plowing conditions, 20 mph
(32 km/h) should be maximum operating
speed. The operator should be familiar with the
area and surface to be cleaned. Reduce speed and use extreme caution when plowing unfa
-
miliar areas or under poor visibility.
General Maintenance
Snowplows should be maintained in accor -
dance with the plow manufacturer's instruc -
tions.
Keep all snowplow electrical connections and
battery terminals clean and free of corrosion.
When plowing snow, to avoid transmission and
drivetrain damage, the following precautions
should be observed.
Operate with transfer case in 4LO when
plowing small or congested areas where
speeds are not likely to exceed 15 mph
(24 km/h). At higher speeds operate in 4HI.
Vehicles with automatic transmissions
should use 4LO range when plowing deep or
heavy snow for extended periods of time to
avoid transmission overheating.
Do not shift the transmission unless the
engine has returned to idle and wheels have
stopped. Make a practice of stepping on the
brake pedal while shifting the transmission.

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STARTING AND OPERATING331
RECREATIONAL TOWING (BEHIND MOTORHOME, ETC.)
Towing This Vehicle Behind Another Vehicle
NOTE:
When towing your vehicle, always follow
applicable state and provincial laws. Contact
state and provincial Highway Safety offices
for additional details.
Vehicles equipped with air suspension must
be placed in Transport mode before tying
them down (from the body) on a trailer or
flatbed truck. Refer to “Air Suspension – If
Equipped” for more information. If the
vehicle cannot be placed in Transport mode (for example, engine will not run), tie-downs
must be fastened to the axles (not to the
body). Failure to follow these instructions
may cause fault codes to be set and/or
cause loss of proper tie-down tension.Recreational Towing — Two-Wheel Drive
Models
DO NOT flat tow this vehicle. Damage to the
drivetrain will result.
Recreational towing (for two-wheel drive
models) is allowed
ONLY if the rear wheels are OFF
the ground. This may be accomplished
using a tow dolly or vehicle trailer. If using a tow
dolly, follow this procedure:
NOTE:
If vehicle is equipped with air suspension,
ensure the vehicle is set to Normal Ride Height.

1. Properly secure the dolly to the tow vehicle, following the dolly manufacturer's instruc -
tions.

2. Drive the rear wheels onto the tow dolly.
Towing Condition Wheels OFF The
Ground Two-Wheel Drive
Models Four-Wheel Drive Models
Flat Tow
NONENOT ALLOWED See Instructions
Automatic transmission in PARK
Transfer case in NEUTRAL (N)
Tow in forward direction
Dolly Tow Front
NOT ALLOWED NOT ALLOWED
Rear OK NOT ALLOWED
On Trailer ALLOK OK
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332STARTING AND OPERATING
(Continued)
3. Firmly apply the parking brake. Place auto-
matic transmission in PARK.
4. Properly secure the rear wheels to the dolly, following the dolly manufacturer's instruc -
tions.
5. Turn the ignition OFF and remove the key fob.
6. Install a suitable clamping device, designed for towing, to secure the front wheels in the
straight position.Recreational Towing — Four-Wheel Drive
Models
NOTE:
Both the manual shift and electronic shift
transfer cases must be shifted into NEUTRAL
(N) for recreational towing. Automatic transmis -
sions must be shifted into PARK for recreational
towing. Refer to the following for the proper
transfer case NEUTRAL (N) shifting procedure
for your vehicle.
CAUTION!
Towing with the rear wheels on the ground
will cause severe transmission damage.
Damage from improper towing is not
covered under the New Vehicle Limited
Warranty.
Do not disconnect the driveshaft because
fluid may leak from the transmission,
causing damage to internal parts.
CAUTION!
DO NOT dolly tow any 4WD vehicle. Towing
with only one set of wheels on the ground
(front or rear) will cause severe transmis -
sion and/or transfer case damage. Tow
with all four wheels either ON the ground, or
OFF the ground (using a vehicle trailer).
Tow only in the forward direction. Towing
this vehicle backwards can cause severe
damage to the transfer case.
Before recreational towing, the transfer
case must be in NEUTRAL. To be certain the
transfer case is fully in NEUTRAL, perform
the procedure outlined under “Shifting Into
NEUTRAL”. Internal transmission damage
will result, if the transfer case is not in
NEUTRAL during towing.
The transmission must be placed in PARK
for recreational towing.
Towing this vehicle in violation of the above
requirements can cause severe transmis -
sion and/or transfer case damage.
Damage from improper towing is not
covered under the New Vehicle Limited
Warranty.
Do not disconnect the rear driveshaft
because fluid will leak from the transfer
case, causing damage to internal parts.
Do not use a bumper-mounted clamp-on
tow bar on your vehicle. The bumper face
bar will be damaged.
CAUTION! (Continued)

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STARTING AND OPERATING333
Shifting Into (N) NEUTRAL
Use the following procedure to prepare your
vehicle for recreational towing.

1. Bring the vehicle to a complete stop on
level ground, with the engine running.
Firmly apply the parking brake.

2. Shift the transmission to NEUTRAL. NOTE:
If vehicle is equipped with air suspension,
ensure the vehicle is set to Normal Ride Height.
3. Press and hold the brake pedal.
4. Shift the transfer case into N (Neutral):
With manual shift transfer case, shift the
transfer case lever into N (Neutral)
With electronic shift transfer case, push and hold the transfer case N (Neutral)
button. Some models have a small,
recessed “N” button (at the center of the
transfer case switches) that must be
pushed using a ballpoint pen or similar
object. Other models have a rectangular
N (Neutral) switch, below the rotary
transfer case control knob. The N
(Neutral) indicator light will blink while
the shift is in progress. The light will stop
blinking (stay on solid) when the shift to N
(Neutral) is complete. After the shift is
completed and the N (Neutral) light stays
on, release the N (Neutral) button.
5. Release the parking brake.
6. Shift the transmission into REVERSE. 7. Release the brake pedal for five seconds
and ensure that there is no vehicle move-
ment.
8. Repeat steps 6 and 7 with automatic trans -
mission in DRIVE.
9. Shift the transmission to NEUTRAL. Firmly apply the parking brake. Turn off the engine.
For vehicles with Keyless Enter-N-Go, push
and hold the ENGINE START/STOP button
until the engine shuts off.
10. Shift the transmission into PARK. On 8-speed transmissions the shifter will auto -
matically select PARK when the engine is
turned off.
11. Turn the ignition to the OFF mode, then cycle the ignition to the RUN mode and back
to the OFF mode. Remove the key fob from
the ignition.
12. Attach the vehicle to the tow vehicle using a suitable tow bar.
13. Release the parking brake.
WARNING!
You or others could be injured or killed if you
leave the vehicle unattended with the transfer
case in the NEUTRAL (N) position without first
fully engaging the parking brake. The transfer
case NEUTRAL (N) position disengages both
the front and rear driveshafts from the
powertrain, and will allow the vehicle to roll,
even if the automatic transmission is in PARK.
The parking brake should always be applied
when the driver is not in the vehicle.
CAUTION!
It is necessary to follow these steps to be
certain that the transfer case is fully in
NEUTRAL (N) before recreational towing to
prevent damage to internal parts.
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334STARTING AND OPERATING
NOTE:
With electronic shift transfer case:
Steps 2 through 3 are requirements that
must be met before pushing the N (Neutral)
button, and must continue to be met until the
shift has been completed. If any of these
requirements are not met before pushing the
N (Neutral) button or are no longer met
during the shift, the N (Neutral) indicator light
will flash continuously until all requirements
are met or until the N (Neutral) button is
released.
The ignition must be in the ON/RUN mode for
a shift to take place and for the position indi -
cator lights to be operable. If the ignition is
not in the ON/RUN mode, the shift will not
take place and no position indicator lights will
be on or flashing.
A flashing N (Neutral) position indicator light
indicates that shift requirements have not
been met.
If the vehicle is equipped with air suspension,
the engine should be started and left running
for a minimum of 60 seconds (with all the
doors closed) at least once every 24 hours. This process allows the air suspension to
adjust the vehicle’s ride height to compen
-
sate for temperature effects.
Shifting Out Of (N) NEUTRAL
Use the following procedure to prepare your
vehicle for normal usage:

1. Bring the vehicle to a complete stop,
leaving it connected to the tow vehicle.

2. Firmly apply the parking brake.
3. Press and hold the brake pedal.
4. Start the engine. Shift the transmission into NEUTRAL.
With manual shift transfer case, shift the transfer case lever to the desired posi -
tion.
With electronic shift transfer case with rotary selector switch, push and hold the
transfer case N (Neutral) button until the
N (Neutral) indicator light turns off. After
the N (Neutral) indicator light turns off,
release the N (Neutral) button. After the
N (Neutral) button has been released, the
transfer case will shift to the position indi -
cated by the selector switch.
With electronic shift transfer case with push-button selector switch, push and
hold the switch for the desired transfer
case position, until the N (Neutral) indi -
cator light turns off and the desired posi -
tion indicator light turns on.
NOTE:
When shifting out of transfer case N (Neutral),
turning the engine OFF is not required, but may
be helpful to avoid gear clash. With the 8-speed
automatic transmission, the engine must
remain running, since turning the engine OFF
will shift the transmission to PARK (and the
transmission must be in NEUTRAL for the
transfer case to shift out of NEUTRAL).
5. Turn the engine off. Shift automatic trans -
mission into PARK. On 8-speed transmis -
sions the shifter will automatically select
PARK when the engine is turned off.
6. Release the brake pedal.
7. Disconnect vehicle from the tow vehicle.
8. Start the engine.
9. Press and hold the brake pedal.

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