technical specifications Ram 2500 2020 Owner's Manual

TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
11
1INTRODUCTION .............................................................................................................................11
2 G
E
TTING TO KNOW YOUR VEHICLE ..................................................................................13
3 GETTING TO KNOW YOUR INSTRUMENT PANEL ......................................................108
4 SAFETY .........................................................................................................................................144
5 STARTING AND OPERATING ................................................................................................ 211
6 IN CASE OF EMERGENCY .................................................................................................... 338
7 SERVICING AND MAINTENANCE ......................................................................................380
8 TECHNICAL SPECIFICATIONS ........................................................................................... 444
9 MULTIMEDIA .............................................................................................................................. 458
10 CUSTOMER ASSISTANCE ..................................................................................................... 536
11 INDEX ............................................................................................................................................ 540

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9
TECHNICAL SPECIFICATIONS
IDENTIFICATION DATA ...................................... 444Vehicle Identification Number ................. 444
BRAKE SYSTEM ................................................ 444
Hydraulic Brake Assist — If Equipped .......444
WHEEL AND TIRE TORQUE
SPECIFICATIONS ................................................ 444
Torque Specifications ................................444
FUEL REQUIREMENTS — GAS ENGINE ............ 446
6.4L Engine ................................................446
Reformulated Gasoline .............................446
Materials Added To Fuel ...........................446
Gasoline/Oxygenate Blends......................446
Do Not Use E-85 In Non-Flex Fuel
Vehicles ......................................................447 CNG And LP Fuel System Modifications ...447
MMT In Gasoline ........................................447
Fuel System Cautions ................................447
Carbon Monoxide Warnings ......................448
FUEL REQUIREMENTS – DIESEL ENGINE ...... 448
Fuel Specifications ...................................448
Biodiesel Fuel Requirements ....................449
FLUID CAPACITIES — GAS ENGINE .................. 451
FLUID CAPACITIES — DIESEL ENGINE............. 451
FLUIDS AND LUBRICANTS — GAS ENGINE ..... 452
Engine ........................................................ 452
Chassis .......................................................454 FLUIDS AND LUBRICANTS — DIESEL
ENGINE ................................................................ 454
Engine ........................................................ 454
Chassis ....................................................... 457
MULTIMEDIA
UCONNECT SYSTEMS .......................................458
CYBERSECURITY ............................................... 458
UCONNECT SETTINGS ........................................ 459
Uconnect 3 Settings .................................. 459
Uconnect 4/4C/4C NAV Settings ............. 473
Uconnect 4C NAV With 12-inch Display
Settings ...................................................... 493
SAFETY AND GENERAL INFORMATION ........... 511
Safety Guidelines....................................... 511
UCONNECT 3 WITH 5-INCH DISPLAY ..............512
Introduction................................................ 512
Radio Mode ................................................ 513
Media Mode ............................................... 516
Phone Mode ............................................... 518
STEERING WHEEL AUDIO CONTROLS — IF
EQUIPPED ...........................................................525
Radio Operation ......................................... 525
Media Mode ............................................... 525
IPOD®/USB/MP3 CONTROL —
IF EQUIPPED ....................................................... 525 RADIO OPERATION AND MOBILE PHONES.... 527
Regulatory And Safety Information .......... 527
VOICE RECOGNITION QUICK TIPS .................. 529
Introducing Uconnect ................................ 529
Get Started................................................. 529
Basic Voice Commands ............................ 529
Radio .......................................................... 530
Media ......................................................... 530
Phone ......................................................... 531
Voice Text Reply — If Equipped ................. 531
Climate (4C/4C NAV)................................. 532
Navigation (4C NAV) .................................. 532
Siri® Eyes Free — If Equipped ................. 532
Using Do Not Disturb ................................ 532
Android Auto™ — If Equipped .................. 533
Apple CarPlay® — If Equipped ................. 533
General Information .................................. 534
Additional Information............................... 534
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE .................................................. 536
Prepare For The Appointment .................. 536
Prepare A List............................................. 536
Be Reasonable With Requests ................. 536

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GETTING TO KNOW YOUR INSTRUMENT PANEL135
Service LaneSense Warning Light — If
Equipped
This warning light will illuminate when
the LaneSense system is not oper-
ating and requires service. Please see
an authorized dealer.
Low Washer Fluid Warning Light
This warning light will illuminate when
the windshield washer fluid is low.
Refer to “Engine Compartment” in
“Servicing And Maintenance” for
further information.
Low Fuel Warning Light
When the fuel level reaches approxi -
mately 3.2 gal (12 L) this light will turn
on, and remain on until fuel is added.
A single warning chime will sound with
Low Fuel Warning.
Low Coolant Level Warning Light
This telltale will turn on to indicate the
vehicle coolant level is low.
Refer to “Fluids And Lubricants” in
“Technical Specifications” for further
information.
Loose Fuel Filler Cap Warning Light — If
Equipped
This warning light will illuminate when
the fuel filler cap is loose. Properly
close the filler cap to disengage the
light. If the light does not turn off,
please see an authorized dealer.
Trailer Merge Assist Indicator Light — If
Equipped
This indicator light will illuminate to
indicate when Trailer Merge Assist
has been activated.
Refer to “Blind Spot Monitoring (BSM)” in
“Safety” for further information.
Tire Pressure Monitoring System (TPMS)
Warning Light
The warning light switches on and a
message is displayed to indicate that
the tire pressure is lower than the
recommended value and/or that slow
pressure loss is occurring. In these cases,
optimal tire duration and fuel consumption may
not be guaranteed.
Should one or more tires be in the condition
mentioned above, the display will show the indi -
cations corresponding to each tire. Each tire, including the spare (if provided),
should be checked monthly when cold and
inflated to the inflation pressure recommended
by the vehicle manufacturer on the vehicle
placard or tire inflation pressure label. If your
vehicle has tires of a different size than the size
indicated on the vehicle placard or tire inflation
pressure label, you should determine the
proper tire inflation pressure for those tires.
As an added safety feature, your vehicle has
been equipped with a Tire Pressure Monitoring
System (TPMS) that illuminates a low tire pres
-
sure telltale when one or more of your tires is
significantly under-inflated. Accordingly, when
the low tire pressure telltale illuminates, you
should stop and check your tires as soon as
possible, and inflate them to the proper pres -
sure. Driving on a significantly under-inflated
CAUTION!
Do not continue driving with one or more flat
tires as handling may be compromised. Stop
the vehicle, avoiding sharp braking and
steering. If a tire puncture occurs, repair
immediately using the dedicated tire repair
kit and contact an authorized dealer as soon
as possible.
3

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STARTING AND OPERATING223
NOTE:
Use of Climatized Ultra Low Sulfur Diesel Fuel
or Number 1 Ultra Low Sulfur Diesel Fuel
results in a noticeable decrease in fuel
economy.
Climatized Ultra Low Sulfur Diesel Fuel is a
blend of Number 2 Ultra Low Sulfur and
Number 1 Ultra Low Sulfur Diesel Fuels
which reduces the temperature at which wax
crystals form in fuel.
The fuel grade should be clearly marked on
the pump at the fuel station.
The engine requires the use of “Ultra Low
Sulfur Diesel Fuel”. Use of incorrect fuel
could result in engine and exhaust system
damage. Refer to “Fuel Requirements” in
“Technical Specifications” for further infor -
mation.
If climatized or diesel Number 1 ULSD fuel is
not available, and you are operating below
(20°F/-6°C), in sustained arctic conditions,
Mopar Premium Diesel Fuel Treatment (or
equivalent) is recommended to avoid gelling
(see Fuel Operating Range Chart).

Under some circumstances increased
engine noise may be audible in the seconds
following a cold start. This is most likely to
occur when using fuel that isn't blended for
the ambient temperature present. This may
occur on an unseasonably cold day or when
a truck is fueled in a warmer climate and
driven to a colder climate. The noise can
typically be prevented by using Mopar
Premium Diesel Fuel Treatment as recom-
mended (see Fuel Operating Range Chart).

Engine Oil Usage
Refer to “Dealer Service” in “Servicing And
Maintenance” for the correct engine oil
viscosity.
Winter Front Cover Usage
A Winter front or cold weather cover is to be
used in ambient temperatures below 32°F
(0°C), especially during extended idle condi -
tions. This cover is equipped with four flaps for
managing total grille opening in varying ambient
temperatures. If a Winter front or cold weather
cover is to be used the flaps should be left in the
full open position to allow air flow to the charge
air cooler and automatic transmission oil
cooler. When ambient temperatures drop below
0°F (-17°C) the four flaps need to be closed. A suitable cold weather cover is available from
your Mopar dealer.
Battery Blanket Usage
A battery loses 60% of its cranking power as the
battery temperature decreases to 0°F (-18°C).
For the same decrease in temperature, the
engine requires twice as much power to crank
at the same RPM. The use of 120 VAC powered
battery blankets will greatly increase starting
capability at low temperatures. Suitable battery
blankets are available from your authorized
Mopar dealer.
Engine Warm-Up
Avoid full throttle operation when the engine is
cold. When starting a cold engine, bring the
engine up to operating speed slowly to allow the
oil pressure to stabilize as the engine warms up.
NOTE:
High-speed, no-load running of a cold engine
can result in excessive white smoke and poor
engine performance. No-load engine speeds
should be kept under 1,000 RPM during the
warm-up period, especially in cold ambient
temperature conditions.
5

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316STARTING AND OPERATING
(Continued)
gauge needle can stay on a fixed position and
may not move for extended periods of time.
This is a normal function of the system.
There is an electric heater inside the DEF
tank that automatically works when neces-
sary. And if the DEF supply does freeze, the
truck will operate normally until it thaws.
DEF Fill Procedure
NOTE:
Refer to “Fluids And Lubricants” in “Technical
Specifications” for the correct fluid type.

1. Remove cap from DEF tank (located on drivers side of the vehicle or in fuel door).

Fill Locations
2. Insert DEF fill adapter/nozzle into DEF tank
filler neck.
NOTE:The DEF gauge may take up to five seconds
to update after adding a gallon or more of
Diesel Exhaust Fluid (DEF) to the DEF tank. If
you have a fault related to the DEF system,
the gauge may not update to the new level.
See your authorized dealer for service.
The DEF gauge may also not immediately
update after a refill if the temperature of the
DEF fluid is below 12°F (-11°C). The DEF line
heater will possibly warm up the DEF fluid
and allow the gauge to update after a period
of run time. Under very cold conditions, it is
possible that the gauge may not reflect the
new fill level for several drives.
Excessive overfilling of the DEF tank can
result in a MIL lamp/fault code and inaccu -
rate level readings.
1 — Diesel Exhaust Fluid (DEF) Fill Location
2 — Diesel Fuel Fill Location
CAUTION!
To avoid DEF spillage, and possible
damage to the DEF tank from overfilling, do
not “top off” the DEF tank after filling.
DO NOT OVERFILL. DEF will freeze below
12ºF (-11ºC). The DEF system is designed
to work in temperatures below the DEF
freezing point, however, if the tank is over -
filled and freezes, the system could be
damaged.
When DEF is spilled, clean the area imme -
diately with water and use an absorbent
material to soak up the spills on the ground.
Do not attempt to start your engine if DEF is
accidentally added to the diesel fuel tank
as it can result in severe damage to your
engine, including but not limited to failure
of the fuel pump and injectors.

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350IN CASE OF EMERGENCY

Dual Rear Wheel Jack Placement

6. Finish tightening the lug nuts. Push down on the lug wrench while at the end of the handle
for increased leverage. Tighten the lug nuts in
a star pattern until each nut has been tight -
ened twice. For the correct lug nut torque refer
to “Wheel And Tire Torque Specifications” in
“Technical Specifications”. If in doubt about
the correct tightness, have them checked with
a torque wrench by an authorized dealer or
service station. 7. Install the wheel center cap and remove the
wheel blocks. Do not install chrome or
aluminum wheel center caps on the spare
wheel. This may result in cap damage.
8. Lower the jack to its fully closed position. Stow the replaced tire, jack, and tools as
previously described.
NOTE:
The bottle jack will not lower by turning the dial
(thumbwheel) by hand, it may be necessary to
use the jack driver in order to lower the jack.
9. Adjust the tire pressure when possible.
NOTE:
Do not oil wheel studs. For chrome wheels, do
not substitute with chrome plated lug nuts.
To Stow The Flat Or Spare
NOTE:
Have the flat tire repaired or replaced immedi -
ately.

1. Turn the wheel so that the valve stem is facing the ground and toward the rear of
the vehicle for convenience in checking the
spare tire inflation. Slide the wheel retainer
through the center of the wheel.

Reinstalling The Retainer

WARNING!
A loose tire or jack thrown forward in a
collision or hard stop, could endanger the
occupants of the vehicle. Always stow the jack
parts and the spare tire in the places
provided.
WARNING!
A loose tire or jack thrown forward in a
collision or hard stop could endanger the
occupants of the vehicle. Always stow the jack
parts and the spare tire in the places
provided. Have the deflated (flat) tire repaired
or replaced immediately.

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412SERVICING AND MAINTENANCE
Engine Coolant Checks
Check the engine coolant (antifreeze) protec-
tion every 12 months (before the onset of
freezing weather, where applicable). If the
engine coolant (antifreeze) is dirty or rusty in
appearance, the system should be drained,
flushed and refilled with fresh coolant. Check
the front of the A/C condenser (if equipped) or
radiator for any accumulation of bugs, leaves,
etc. If dirty, clean by gently spraying water from
a garden hose vertically down the face of the
A/C condenser (if equipped) or the back of the
radiator core. Check the engine cooling system hoses for
brittle rubber, cracking, tears, cuts and tight
-
ness of the connection at the coolant recovery
bottle and radiator. Inspect the entire system
for leaks.
DO NOT REMOVE THE COOLANT PRESSURE CAP
WHEN THE COOLING SYSTEM IS HOT.
Cooling System — Drain, Flush And Refill
NOTE:
Some vehicles require special tools to add
coolant properly. Failure to fill these systems
properly could lead to severe internal engine
damage. If any coolant is needed to be added to
the system please contact an authorized
dealer.
If the engine coolant (antifreeze) is dirty or
contains visible sediment, have an authorized
dealer clean and flush with OAT coolant (anti -
freeze) (conforming to MS.90032).
Refer to the “Maintenance Plan” in this section
for the proper maintenance intervals.
Selection Of Coolant
Refer to “Fluids And Lubricants” in “Technical
Specifications” for further information. NOTE:
Mixing of engine coolant (antifreeze) other
than specified Organic Additive Technology
(OAT) engine coolant (antifreeze), may result
in engine damage and may decrease corro
-
sion protection. Organic Additive Technology
(OAT) engine coolant is different and should
not be mixed with Hybrid Organic Additive
Technology (HOAT) engine coolant (anti -
freeze) or any “globally compatible” coolant
(antifreeze). If a non-OAT engine coolant
(antifreeze) is introduced into the cooling
system in an emergency, the cooling system
will need to be drained, flushed, and refilled
with fresh OAT coolant (conforming to
MS.90032), by an authorized dealer as soon
as possible.
Do not use water alone or alcohol-based
engine coolant (antifreeze) products. Do not
use additional rust inhibitors or antirust prod -
ucts, as they may not be compatible with the
radiator engine coolant and may plug the
radiator.
Keep hands, tools, clothing, and jewelry
away from the radiator cooling fan when
the hood is raised. The fan starts automati -
cally and may start at any time, whether the
engine is running or not.
When working near the radiator cooling fan,
disconnect the fan motor lead or turn the
ignition to the OFF mode. The fan is
temperature controlled and can start at any
time the ignition is in the ON mode.
WARNING! (Continued)

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SERVICING AND MAINTENANCE415
(Continued)
Keep the front of the radiator clean. If your
vehicle is equipped with air conditioning,
keep the front of the condenser clean.
Do not change the thermostat for Summer or
Winter operation. If replacement is ever
necessary, install ONLY the correct type ther -
mostat. Other designs may result in unsatis -
factory engine coolant (antifreeze)
performance, poor gas mileage, and
increased emissions.
Charge Air Cooler — Inter-Cooler
The charge air cooler is positioned below the
radiator and the air conditioner condenser. Air
enters the engine through the air cleaner and
passes through the turbocharger, where it is
pressurized. This pressurized air rapidly
reaches high temperature. The air is then
directed through a hose to the charge air cooler
and through another hose to the intake mani -
fold of the engine. The air entering the engine
has been cooled by about 50° to 100°F (10° to
38°C). This cooling process enables more effi -
cient burning of fuel resulting in fewer emis -
sions.
To guarantee optimum performance of the
system, keep the surfaces of the charge air
cooler, condenser and radiator clean and free of debris. Periodically check the hoses leading
to and from the charge air cooler for cracks or
loose clamps resulting in loss of pressure and
reduced engine performance.
Brake System
In order to ensure brake system performance,
all brake system components should be
inspected periodically. Refer to the “Mainte
-
nance Plan” in this section for the proper main -
tenance intervals.
Fluid Level Check — Brake Master Cylinder
The fluid level of the master cylinder should be
checked when performing under the hood
service or immediately if the brake system
warning lamp indicates system failure. If necessary, add fluid to bring level within the
designated marks on the side of the reservoir of
the brake master cylinder. Be sure to clean the
top of the master cylinder area before removing
cap.
With disc brakes the fluid level can be expected
to fall as the brake linings wear. However, an
unexpected drop in fluid level may be caused by
a leak and a system check should be
conducted.
Refer to “Fluids And Lubricants” in “Technical
Specifications” for further information.
WARNING!
Riding the brakes can lead to brake failure
and possibly a collision. Driving with your foot
resting or riding on the brake pedal can result
in abnormally high brake temperatures,
excessive lining wear, and possible brake
damage. You would not have your full braking
capacity in an emergency.WARNING!
Use only manufacturer's recommended
brake fluid. Refer to “Fluids And Lubri
-
cants” in “Technical Specifications” for
further information. Using the wrong type of
brake fluid can severely damage your brake
system and/or impair its performance. The
proper type of brake fluid for your vehicle is
also identified on the original factory
installed hydraulic master cylinder reser -
voir.
7

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416SERVICING AND MAINTENANCE
Automatic Transmission
Selection Of Lubricant
It is important to use the proper transmission
fluid to ensure optimum transmission perfor-
mance and life. Use only the manufacturer’s
specified transmission fluid. Refer to “Fluids
And Lubricants” in “Technical Specifications”. It
is important to maintain the transmission fluid
at the correct level using the recommended
fluid. No chemical flushes should be used in any
transmission; only the approved lubricant
should be used.
Special Additives
The manufacturer strongly recommends
against using any special additives in the trans -
mission. Automatic Transmission Fluid (ATF) is an engineered product and its performance
may be impaired by supplemental additives.
Therefore, do not add any fluid additives to the
transmission. The only exception to this policy is
the use of special dyes for diagnosing fluid
leaks in six-speed transmissions. Avoid using
transmission sealers as they may adversely
affect seals.
Fluid Level Check — Eight-Speed
Transmission
The fluid level is preset at the factory and does
not require adjustment under normal operating
conditions. Routine fluid level checks are not
required, therefore the transmission has no
dipstick. An authorized dealer can check your
transmission fluid level using special service
tools.
If you notice fluid leakage or transmission
malfunction, visit an authorized dealer immedi
-
ately to have the transmission fluid level
To avoid contamination from foreign matter
or moisture, use only new brake fluid or
fluid that has been in a tightly closed
container. Keep the master cylinder reser -
voir cap secured at all times. Brake fluid in
a open container absorbs moisture from
the air resulting in a lower boiling point. This
may cause it to boil unexpectedly during
hard or prolonged braking, resulting in
sudden brake failure. This could result in a
collision.
Overfilling the brake fluid reservoir can
result in spilling brake fluid on hot engine
parts, causing the brake fluid to catch fire.
Brake fluid can also damage painted and
vinyl surfaces, care should be taken to
avoid its contact with these surfaces.
Do not allow petroleum based fluid to
contaminate the brake fluid. Brake seal
components could be damaged, causing
partial or complete brake failure. This could
result in a collision.
WARNING! (Continued)
CAUTION!
Using a transmission fluid other than the
manufacturer’s recommended fluid may
cause deterioration in transmission shift
quality and/or torque converter shudder, and
(for six-speed transmissions) will require
more frequent fluid and filter changes. Refer
to “Fluids And Lubricants” in “Technical
Specifications” for fluid specifications.
CAUTION!
Do not use chemical flushes in your
transmission as the chemicals can damage
your transmission components. Such damage
is not covered by the New Vehicle Limited
Warranty.

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418SERVICING AND MAINTENANCE
8. Reinsert the dipstick. Check for leaks.
Release the parking brake.
NOTE:
If it is necessary to check the transmission
below the operating temperature, the fluid level
should be between the two COLD (lower) holes
on the dipstick with the fluid at 68-86°F /
20-30°C. Only use the COLD region of the
dipstick as a rough reference when setting the
fluid level after a transmission service or fluid
change. Re-check the fluid level, and adjust as
required, once the transmission reaches
normal operating temperature.Fluid And Filter Changes — Eight-Speed
Transmission
Under normal operating conditions, the fluid
installed at the factory will provide satisfactory
lubrication for the life of the vehicle.
Routine fluid and filter changes are not
required. However, change the fluid and filter if
the fluid becomes contaminated (with water,
etc.), or if the transmission is disassembled for
any reason.
Fluid And Filter Changes — Six Speed
Transmission
Refer to the “Maintenance Plan” for the proper
maintenance intervals.
In addition, change the fluid and filters if the
fluid becomes contaminated (with water, etc.),
or if the transmission is disassembled for any
reason.
Rear Axle And 4x4 Front Driving Axle Fluid
Level
For normal service, periodic fluid level checks
are not required. When the vehicle is serviced
for other reasons the exterior surfaces of the
axle assembly should be inspected. If gear oil
leakage is suspected inspect the fluid level.
Refer to “Fluids And Lubricants” in “Technical
Specifications” for further information. This
inspection should be made with the vehicle in a
level position.
For all 2500/3500 Model axles, the fluid level
should be 1/4 in ± 1/4 in (6.4 mm ± 6.4 mm)
below the fill hole on the 9.25 in front, 11.5 in
rear axle, and 12.0 in rear axle.
Drain And Refill
Refer to the “Maintenance Plan” for the proper
maintenance intervals.
Lubricant Selection
Refer to “Fluids And Lubricants” in “Technical
Specifications” for further information.
NOTE:
The presence of water in the gear lubricant will
result in corrosion and possible failure of differ -
ential components. Operation of the vehicle in
CAUTION!
If the fluid temperature is below 50°F (10°C)
it may not register on the dipstick. Do not add
fluid until the temperature is elevated enough
to produce an accurate reading. Run the
engine at idle, in PARK, to warm the fluid.
CAUTION!
If the fluid temperature is below 50°F (10°C)
it may not register on the dipstick. Do not add
fluid until the temperature is elevated enough
to produce an accurate reading. Run the
engine at idle, in PARK, to warm the fluid.

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