tow Ram 3500 2011 Owners Manual

TOWING A DISABLED VEHICLE
This section describes procedures for towing a disabled vehicle using a commercial wrecker service. If the
transmission and drivetrain are operable, disabled vehicles may also be towed as described under “Recreational
Towing” in the “Starting and Operating” section.
Towing ConditionWheels OFF
the Ground2WD Models 4WD Models
Flat Tow NONEIf transmission is operable:
•Trans inNEUTRAL
•30 mphmax(48 km/h)
•15 miles (24 km)maxdistanceSee instructions in “Recreational Tow-
ing” under “Starting and Operating”
•Auto Trans inPARK
•Manual Trans in gear (NOTNeutral
•T/case inNEUTRAL
•To w i nforwarddirection
Wheel Lift or Dolly
To wFrontNOT ALLOWED
Rear OKNOT ALLOWED
FlatbedALL BEST METHOD BEST METHOD
508 WHAT TO DO IN EMERGENCIES

Proper towing or lifting equipment is required to prevent
damage to your vehicle. Use only tow bars and other
equipment designed for the purpose, following equip-
ment manufacturer ’s instructions. Use of safety chains is
mandatory. Attach a tow bar or other towing device to
main structural members of the vehicle, not to bumpers
or associated brackets. State and local laws applying to
vehicles under tow must be observed.
If you must use the accessories (wipers, defrosters, etc.)
while being towed, the ignition must be in the ON/RUN
position, not the ACC position.
If the vehicle’s battery is discharged, see Brake/
Transmission Interlock Manual Override (under Starting
and Operating, Automatic Transmission) for instructions
on shifting the automatic transmission out of the PARK
position for towing.CAUTION!
•Do not attempt to use sling type equipment when
towing. When securing the vehicle to a flat bed
truck, do not attach to front or rear suspension
components. Damage to your vehicle may result
from improper towing.
•If the vehicle being towed requires steering, the
ignition must be in the ON/RUN or ACC position,
not in the LOCK position.
Towing Without the Ignition Key Fob
Special care must be taken when the vehicle is towed
with the ignition in the LOCK position. The only ap-
proved method of towing without the ignition key is
with a flatbed truck. Proper towing equipment is neces-
sary to prevent damage to the vehicle.
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WHAT TO DO IN EMERGENCIES 509

Two-Wheel Drive Models
The manufacturer recommends towing your vehicle with
all four wheelsOFFthe ground using a flatbed.
If flatbed equipment is not available, and the transmis-
sion is operable, the vehicle may be towed (with rear
wheels on the ground) with the transmission inNEU-
TRAL. Speed must not exceed 30 mph (48 km/h) and the
distance must not exceed 15 miles (24 km).
CAUTION!
Towing faster than 30 mph (48 km/h) or farther than
15 miles (24 km) with rear wheels on the ground can
cause severe damage to the transmission. Such dam-
age is not covered by the New Vehicle Limited
Warranty.
If the transmission is not operable, or the vehicle must be
towed faster than 30 mph (48 km/h) or farther than15 miles (24 km), tow with the rear wheelsOFFthe
ground. Acceptable methods are to tow the vehicle on a
flatbed, or with the rear wheels raised using a wheel lift
or towing dolly.
Four-Wheel Drive Vehicles
The manufacturer recommends towing with all wheels
OFFthe ground. Acceptable methods are to tow the
vehicle on a flatbed or with one end of vehicle raised and
the opposite end on a towing dolly.
If flatbed equipment is not available, and the transfer
case is operable, the vehicle may be towed (in the
forward direction, withALLwheels on the ground),IF
the transfer case is in NEUTRAL and the transmission is
inPARK(for automatic transmissions) or in gear (NOT
in Neutral, for manual transmissions). Refer to “Recre-
ational Towing” in “Starting and Operating” for further
information.
510 WHAT TO DO IN EMERGENCIES

CAUTION!
•Front or rear wheel lifts should not be used.
Internal damage to the transmission or transfer
case will occur if a front or rear wheel lift is used
when towing.
•Failure to follow these towing methods could
result in damage to the transmission and/or trans-
fer case. Such damage is not covered by the New
Vehicle Limited Warranty.
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WHAT TO DO IN EMERGENCIES 511

ONBOARD DIAGNOSTIC SYSTEM (OBD II)
Your vehicle is equipped with a sophisticated onboard
diagnostic system called OBD II. This system monitors
the performance of the emissions, engine, and automatic
transmission control systems. When these systems are
operating properly, your vehicle will provide excellent
performance and fuel economy, as well as engine emis-
sions well within current government regulations.
If any of these systems require service, the OBD II system
will turn on the “Malfunction Indicator Light (MIL).” It
will also store diagnostic codes and other information to
assist your service technician in making repairs. Al-
though your vehicle will usually be drivable and not
need towing, see your authorized dealer for service as
soon as possible.CAUTION!
•Prolonged driving with the MIL on could cause
further damage to the emission control system. It
could also affect fuel economy and drivability. The
vehicle must be serviced before any emissions
tests can be performed.
•If the MIL is flashing, while the engine is running,
severe catalytic converter damage and power loss
will soon occur. Immediate service is required.
Loose Fuel Filler Cap Message
If the vehicle diagnostic system determines
that the fuel filler cap is loose, improperly
installed, or damaged, a loose gascap indicator
will display in the EVIC telltale display area.
Refer to “Electronic Vehicle Information Center (EVIC) in
“Understanding Your Instrument Panel” for further in-
formation. Tighten the fuel filler cap properly and press
7
MAINTAINING YOUR VEHICLE 519

Windshield Wiper Blades
Clean the rubber edges of the wiper blades and the
windshield periodically with a sponge or soft cloth and a
mild nonabrasive cleaner. This will remove accumula-
tions of salt or road film.
Operation of the wipers on dry glass for long periods
may cause deterioration of the wiper blades. Always use
washer fluid when using the wipers to remove salt or dirt
from a dry windshield.
Avoid using the wiper blades to remove frost or ice from
the windshield. Keep the blade rubber out of contact with
petroleum products such as engine oil, gasoline, etc.
NOTE:Life expectancy of wiper blades varies depend-
ing on geographical area and frequency of use. Poor
performance of blades may be present with chattering,
marks, water lines or wet spots. If any condition ispresent please proceed to clean wiper blades with humid
cloth removing any debris that may be affecting its
function.
Adding Washer Fluid
The fluid reservoir is located under the hood and should
be checked for fluid level at regular intervals. Fill the
reservoir with windshield washer solvent only (not ra-
diator antifreeze). When refilling the washer fluid reser-
voir, take some washer fluid and apply it to a cloth or
towel and wipe the wiper blades clean. This will help
blade performance.
To prevent freeze-up of your windshield washer system
in cold weather, select a solution or mixture that meets or
exceeds the temperature range of your climate. This
rating information can be found on most washer fluid
containers.
530 MAINTAINING YOUR VEHICLE

Under normal operating conditions, the catalytic con-
verter will not require maintenance. However, it is im-
portant to keep the engine properly tuned to assure
proper catalyst operation and prevent possible catalyst
damage.
NOTE:Intentional tampering with emissions control
systems can result in civil penalties being assessed
against you.
In unusual situations involving grossly malfunctioning
engine operation, a scorching odor may suggest severe
and abnormal catalyst overheating. If this occurs, stop
the vehicle, turn off the engine and allow it to cool.
Service, including a tune-up to manufacturer’s specifica-
tions, should be obtained immediately.To minimize the possibility of catalytic converter dam-
age:
•Do not shut off the engine or interrupt the ignition,
when the transmission is in gear and the vehicle is in
motion.
•Do not try to start the engine by pushing or towing the
vehicle.
•Do not idle the engine with any spark plug wires
disconnected or removed, such as when diagnostic
testing, or for prolonged periods during very rough
idle or malfunctioning operating conditions.
7
MAINTAINING YOUR VEHICLE 533

Stain Repel Fabric Cleaning Procedure – If
Equipped
Stain Repel seats may be cleaned in the following man-
ner:
•Remove as much of the stain as possible by blotting
with a clean, dry towel.
•Blot any remaining stain with a clean, damp towel.
•For tough stains, apply MOPARTotal Clean or
equivalent, or a mild soap solution to a clean, damp
cloth and remove stain. Use a fresh, damp towel to
remove soap residue.
•For grease stains, apply MOPARMulti-Purpose
Cleaner or equivalent to a clean, damp cloth and
remove stain. Use a fresh, damp towel to remove soap
residue.
•Do not use any harsh solvents or any other form of
protectants on Stain Repel products.
Interior Care
Use MOPARTotal Clean or equivalent to clean fabric
upholstery and carpeting.
Use MOPARTotal Clean or equivalent to clean vinyl
upholstery.
MOPARTotal Clean or equivalent is specifically recom-
mended for leather upholstery.
Your leather upholstery can be best preserved by regular
cleaning with a damp soft cloth. Small particles of dirt
can act as an abrasive and damage the leather upholstery
and should be removed promptly with a damp cloth.
Stubborn soils can be removed easily with a soft cloth
and MOPARTotal Clean or equivalent. Care should be
taken to avoid soaking your leather upholstery with any
liquid. Please do not use polishes, oils, cleaning fluids,
solvents, detergents, or ammonia-based cleaners to clean
your leather upholstery. Application of a leather condi-
tioner is not required to maintain the original condition.
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MAINTAINING YOUR VEHICLE 549

WARNING!
Do not use volatile solvents for cleaning purposes.
Many are potentially flammable, and if used in
closed areas they may cause respiratory harm.
Cleaning Headlights
Your vehicle is equipped with plastic headlights and fog
lights (if equipped) that are lighter and less susceptible to
stone breakage than glass headlights.
Plastic is not as scratch resistant as glass and therefore
different lens cleaning procedures must be followed.
To minimize the possibility of scratching the lenses and
reducing light output, avoid wiping with a dry cloth. To
remove road dirt, wash with a mild soap solution fol-
lowed by rinsing.
Do not use abrasive cleaning components, solvents, steel
wool or other aggressive material to clean the lenses.
Glass Surfaces
All glass surfaces should be cleaned on a regular basis
with MOPARGlass Cleaner or any commercial
household-type glass cleaner. Never use an abrasive type
cleaner. Use caution when cleaning the inside rear win-
dow equipped with electric defrosters or the right rear
quarter window equipped with the radio antenna. Do
not use scrapers or other sharp instruments which may
scratch the elements. When cleaning the rearview mirror,
spray cleaner on the towel or rag that you are using. Do
not spray cleaner directly on the mirror.
Cleaning Plastic Instrument Cluster Lenses
The lenses in front of the instruments in this vehicle are
molded in clear plastic. When cleaning the lenses, care
must be taken to avoid scratching the plastic.
550 MAINTAINING YOUR VEHICLE

2. Mix a mild soap or detergent with water with a soft
cloth or brush.
3. Rinse bedliner with water.
4. Once dry, apply a small amount of MOPAR
Spray-On Bedliner Conditioner to a moist towel or
sponge and wipe over the entire surface of the truck
bedliner.
WARNING!
Do not use silicon-based protection products to clean
your bedliner. Silicon-based products can become
slippery and may result in personal injury.
Spray-On Bedliners are chemically-resistant to many
different types of chemicals (including gasoline, oil,
hydraulic fluids) for short periods of time. If a spill
occurs on your Spray-On Bedliner, rinse the truck out as
soon as possible to avoid permanent damage.Repairing the Spray-On Bedliner
While extremely tough, it is possible to damage a
Spray-On Bedliner. One common condition is when
loading a heavy pallet and dragging that pallet across the
floor of the bed. If a nail or sharp point is exposed under
the weight of the pallet a scratch or tear is possible. While
not covered by your new vehicle warranty, a cosmetic fix
to cover the metal exposed by the scratch is required. To
repair a tear or gouge, follow the directions provided in
the MOPARQuick Repair Kit.FUSES
Totally Integrated Power Module
The totally integrated power module (TIPM) is located in
the engine compartment near the battery. This center
contains cartridge fuses and mini fuses. A description of
each fuse and component may be stamped on the inside
552 MAINTAINING YOUR VEHICLE