service reset Ram 3500 2018 User Guide

• Push and release thedownarrow button to
scroll downward through the main menu
items, submenu screen, and vehicle set-
tings.
• Push and release the rightarrow button to
access/select the information screens or
submenu screens of a main menu item.
Push and hold the RIGHT arrow button for
two seconds to reset displayed/selected
features that can be reset.
• Push and release the leftarrow button to
access/select the information screens, sub-
menu screens of a main menu item, or to
return to the main menu.
Diesel Messages And Warnings —
3.0L Diesel Engine
Diesel Particulate Filter (DPF) Messages
WARNING!
A hot exhaust system can start a fire if you
park over materials that can burn. Such
materials might be grass or leaves coming
into contact with your exhaust system. Do
WARNING!
not park or operate your vehicle in areas
where your exhaust system can contact
anything that can burn.
Your vehicle has the ability to alert you to
additional maintenance required on your ve-
hicle or engine. Refer to the following mes-
sages that may be displayed on your instru-
ment cluster:
• Exhaust Filter XX% Full Safely Drive at High-
way Speeds to Remedy — This message will
be displayed in the instrument cluster if the
exhaust particulate filter reaches 80% of
its maximum storage capacity. Under con-
ditions of exclusive short duration and low
speed driving cycles, your diesel engine
and exhaust after-treatment system may
never reach the conditions required to
cleanse the filter to remove the trapped
PM. If this occurs, the “Exhaust Filter XX%
Full Safely Drive at Highway Speeds to
Remedy” message will be displayed in the
instrument cluster display. If this message
is displayed, you will hear one chime to
assist in alerting you of this condition. By simply driving your vehicle at highway
speeds for up to 20 minutes, you can rem-
edy the condition in the particulate filter
system and allow your diesel engine and
exhaust after-treatment system to cleanse
the filter to remove the trapped PM and
restore the system to normal operating con-
dition.
• Exhaust System — Regeneration In Process
Exhaust Filter XX% Full — This message
indicates that the Diesel Particulate Filter
(DPF) is self-cleaning. Maintain your cur-
rent driving condition until regeneration is
completed.
• Exhaust System — Regeneration Completed
— This message indicates that the Diesel
Particulate Filter (DPF) self-cleaning is
completed. If this message is displayed,
you will hear one chime to assist in alerting
you of this condition.
• Exhaust Service Required — See Dealer Now
— This messages indicates regeneration
has been disabled due to a system malfunc-
67

tion. At this point the engine Powertrain
Control Module (PCM) will register a fault
code, the instrument panel will display a
MIL light.
CAUTION!
See your authorized dealer, as damage to
the exhaust system could occur soon with
continued operation.
• Exhaust Filter Full — Power Reduced See
Dealer — This message indicates the PCM
has derated the engine to limit the likeli-
hood of permanent damage to the after-
treatment system. If this condition is not
corrected and a dealer service is not per-
formed, extensive exhaust after-treatment
damage can occur. To correct this condition
it will be necessary to have your vehicle
serviced by your local authorized dealer. NOTE:
Failing to follow the oil change indicator,
changing your oil and resetting the oil change
indicator by 0 miles remaining will prevent
the diesel exhaust filter from performing it's
cleaning routine. This will shortly result in a
Malfunction Indicator Light (MIL) and re-
duced engine power. Only an authorized
dealer will be able to correct this condition.
CAUTION!
See your authorized dealer, as damage to
the exhaust system could occur soon with
continued operation.
Diesel Exhaust Fluid (DEF) Warning Mes-
sages
Your vehicle will begin displaying warning
messages when the DEF level reaches a driv-
ing range of approximately 500 miles
(800 km). If the following warning message
sequence is ignored, your vehicle may not
restart unless DEF is added with in the dis-
played mileage shown in the cluster mes-
sage. •
Engine Will Not Restart in XXXX mi DEF Low
Refill Soon — This message will display
when DEF driving range is less than
500 miles, DEF fluid top off is required
with in the displayed mileage. The message
will be displayed in the cluster during ve-
hicle start up with the current allowed mile-
age and accompanied by a single chime.
The remaining mileage can be pulled up
anytime by way of the “Messages” list
within the instrument cluster display.
• Engine Will Not Restart in XXXX mi Refill DEF
— This message will display when DEF
driving range is less than 200 miles. It is
also displayed at 150 miles and 100 miles.
DEF fluid top off is required with in the
displayed mileage. The message will be
displayed in the instrument cluster display
during vehicle start up with an updated
distance mileage, and it will be accompa-
nied by a single chime. Starting at
100 miles, remaining range will be con-
tinuously displayed while operating the ve-
hicle. Chimes will also accompany the 75,
50 and 25 mile remaining distances. The
DEF Low telltale will be on continuously
until DEF fluid is topped off.
GETTING TO KNOW YOUR INSTRUMENT PANEL
68

See Dealer message is displayed on the
next subsequent restart. Your engine will
not start unless your vehicle is serviced by
your authorized dealer. The message will be
accompanied by a single chime. Your Mal-
function Indicator Light will be continu-
ously illuminated. If the message appears
and you can not start the engine, we rec-
ommend you have your vehicle towed to
your nearest authorized dealer
immediately.
Diesel Messages And Warnings
— 6.7L Cummins Diesel Engine
Diesel Particulate Filter (DPF) Messages
The Cummins diesel engine meets all diesel
emissions standards, resulting in one of the
lowest emitting diesel engines ever pro-
duced. To achieve these emissions stan-
dards, your vehicle is equipped with a state-
of-the-art engine and exhaust system. These
systems are seamlessly integrated into your
vehicle and managed by the Powertrain Con-
trol Module (PCM). The PCM manages enginecombustion to allow the exhaust system’s
catalyst to trap and burn Particulate Matter
(PM) pollutants, with no input or interaction
on your part.
WARNING!
A hot exhaust system can start a fire if you
park over materials that can burn. Such
materials might be grass or leaves coming
into contact with your exhaust system. Do
not park or operate your vehicle in areas
where your exhaust system can contact
anything that can burn.
Your vehicle has the ability to alert you to
additional maintenance required on your ve-
hicle or engine. The following messages may
display in your instrument cluster display:
• Perform Service — Your vehicle will require
emissions maintenance at a set interval. To
help remind you when this maintenance is
due, the instrument cluster display will
display “Perform Service”. When the “Per-
form Service” message is displayed in the
instrument cluster display it is necessary to
have the emissions maintenance per-
formed. Emissions maintenance may in- clude replacing the Closed Crankcase Ven-
tilation (CCV) filter element. The procedure
for clearing and resetting the "Perform Ser-
vice" indicator message is located in the
appropriate Service Information.
• Exhaust System — Regeneration Required
Now — "Exhaust Filter XX% Full Safely
Drive at Highway Speeds to Remedy" will
be displayed in the instrument cluster dis-
play if the exhaust particulate filter reaches
80% of its maximum storage capacity. Un-
der conditions of exclusive short duration
and low speed driving cycles, your Cum-
mins diesel engine and exhaust after-
treatment system may never reach the con-
ditions required to remove the trapped PM.
If this occurs, the “Exhaust Filter XX% Full
Safely Drive at Highway Speeds to Rem-
edy” message will be displayed in the in-
strument cluster display. If this message is
displayed, you will hear one chime to assist
in alerting you of this condition
By simply driving your vehicle at highway
speeds for as little as 45 minutes, you can
remedy the condition in the particulate filter
system and allow your Cummins diesel en-
gine and exhaust after-treatment system to
GETTING TO KNOW YOUR INSTRUMENT PANEL
70

remove the trapped PM and restore the sys-
tem to normal operating condition.
•Exhaust System — Regeneration In Process
Exhaust Filter XX% Full — Indicates that the
Diesel Particulate Filter (DPF) is self-
cleaning. Maintain your current driving
condition until regeneration is completed.
• Exhaust System — Regeneration Completed
— This message indicates that the Diesel
Particulate Filter (DPF) self-cleaning is
completed. If this message is displayed,
you will hear one chime to assist in alerting
you of this condition.
• Exhaust Service Required — See Dealer Now
— This message indicates regeneration has
been disabled due to a system malfunction.
At this point the engine Powertrain Control
Module (PCM) will register a fault code, the
instrument panel will display a MIL light.
CAUTION!
See your authorized dealer, as damage to
the exhaust system could occur soon with
continued operation. •
Exhaust Filter Full — Power Reduced See
Dealer — This message indicates the PCM
has derated the engine to limit the likeli-
hood of permanent damage to the after-
treatment system. If this condition is not
corrected and a dealer service is not per-
formed, extensive exhaust after-treatment
damage can occur. To correct this condition
it will be necessary to have your vehicle
serviced by your local authorized dealer.
NOTE:
Failing to follow the oil change indicator,
changing your oil and resetting the oil change
indicator by 0 miles remaining will prevent
the diesel exhaust filter from performing it's
cleaning routine. This will shortly result in a
Malfunction Indicator Light (MIL) and re-
duced engine power. Only an authorized
dealer will be able to correct this condition.
CAUTION!
See your authorized dealer, as damage to
the exhaust system could occur soon with
continued operation.
Cold Ambient Derate Mode Messages
The vehicle will display messages when a
derate (engine power reduction) is activated
to protect the turbocharger during engine
start up in cold ambient temperatures.
• Engine Power Reduced During Warmup —
This message will display during start up
when the ambient temperature is between
10° F (-12° C) and -10° F (-23° C).
• Engine Power Reduced Up To 30 Sec (Sec-
onds) During Warmup — This message will
display during start up when the ambient
temperature is between -10° F (-23° C) and
-25 F (-32° C).
• Engine Power Reduced Up To 2 Min (Minutes)
During Warmup — This message will display
during start up when the ambient tempera-
ture is -25° F (-32° C) and below.
• Coolant Low — This telltale will turn
on to indicate the vehicle coolant level
is low. Refer to “Dealer Service” in “Servic-
ing And Maintenance” in the Owner’s
Manual at www.mopar.com/en-us/care/
owner-manual.html (U.S. Residents) or
www.owners.mopar.ca (Canadian Resi-
dents) for further information.
71

under demanding hot or high altitude condi-
tions. If the instrument cluster display dis-
plays the message “Active Airbox Service
Required See Dealer”, vehicle performance
may be reduced until service is performed by
an authorized RAM dealer.
Oil Life Reset
Your vehicle is equipped with an engine oil
change indicator system. The “Oil Change
Required” message will display in the instru-
ment cluster display after a single chime has
sounded, to indicate the next scheduled oil
change interval. The engine oil change indi-
cator system is duty cycle based, which
means the engine oil change interval may
fluctuate, dependent upon your personal
driving style.
NOTE:
Use the steering wheel instrument cluster
display controls for the following proce-
dure(s).Vehicles Equipped With Passive Entry
1. Without pushing the brake pedal, push
the ENGINE START/STOP button and
place the ignition to the ON/RUN position
(do not start the engine).
2. Push and release the downarrow button to
scroll downward through the main menu
to “Vehicle Info.”
3. Push and release the rightarrow button to
access the ”Vehicle Info” screen, then
scroll up or down to select “Oil Life.”
4. Push and hold the rightarrow button to
select “Reset”.
5. Push and release the downarrow button to
select “Yes,” then push and release the
right arrow button to select reset of the Oil
Life to 100%.
6. Push and release the uparrow button to
exit the instrument cluster display screen. Vehicles Not Equipped With Passive Entry
1. Without pushing the brake pedal, cycle
the ignition to the ON/RUN position (do
not start the engine).
2. Push and release the downarrow button to
scroll downward through the main menu
to “Vehicle Info.”
3. Push and release the rightarrow button to
access the “Vehicle Info” screen then
scroll up or down to select “Oil Life.”
4. Push and hold the rightarrow button to
select “YES” by pushing the rightarrow
then push and release the rightarrow
button to select reset of the Oil Life to
100%.
5. Push and release the uparrow button to
exit the instrument cluster display screen.
NOTE:
If the indicator message illuminates when
you start the vehicle, the Oil Life indicator
system did not reset. If necessary, repeat this
procedure.
GETTING TO KNOW YOUR INSTRUMENT PANEL
74

have skin or eye irritation, rinse the area
with cool water. For nose or throat irritation,
move to fresh air. If the irritation continues,
see your doctor. If these particles settle on
your clothing, follow the garment manufac-
turer’s instructions for cleaning.
Do not drive your vehicle after the air bags
have deployed. If you are involved in another
collision, the air bags will not be in place to
protect you.
WARNING!
Deployed air bags and seat belt preten-
sioners cannot protect you in another col-
lision. Have the air bags, seat belt preten-
sioners, and the seat belt retractor
assemblies replaced by an authorized
dealer immediately. Also, have the Occu-
pant Restraint Controller System serviced
as well.
NOTE:
• Air bag covers may not be obvious in the interior trim, but they will open during air
bag deployment. • After any collision, the vehicle should be
taken to an authorized dealer immediately.
Enhanced Accident Response System
In the event of an impact, if the communica-
tion network remains intact, and the power
remains intact, depending on the nature of
the event, the ORC will determine whether to
have the Enhanced Accident Response Sys-
tem perform the following functions:
• Cut off fuel to the engine.
• Flash hazard lights as long as the batteryhas power or until the hazard light button is
pressed. The hazard lights can be deacti-
vated by pressing the hazard light button.
• Turn on the interior lights, which remain on as long as the battery has power.
• Unlock the power door locks.
Enhanced Accident Response System Reset
Procedure
In order to reset the Enhanced Accident Re-
sponse System functions after an event, the
ignition switch must be changed from igni-
tion START or ON/RUN to ignition OFF. Care-
fully check the vehicle for fuel leaks in the engine compartment and on the ground near
the engine compartment and fuel tank before
resetting the system and starting the engine.
Maintaining Your Air Bag System
WARNING!
• Modifications to any part of the air bag
system could cause it to fail when you
need it. You could be injured if the air
bag system is not there to protect you.
Do not modify the components or wiring,
including adding any kind of badges or
stickers to the steering wheel hub trim
cover or the upper right side of the
instrument panel. Do not modify the
front bumper, vehicle body structure, or
add aftermarket side steps or running
boards.
• It is dangerous to try to repair any part of
the air bag system yourself. Be sure to
tell anyone who works on your vehicle
that it has an air bag system.
• Do not attempt to modify any part of your
air bag system. The air bag may inflate
accidentally or may not function prop-
SAFETY
114

ignition from OFF or ACC to RUN, and will
illuminate the "Wait To Start" telltale. The
engine will not immediately crank, this is
normal operation.
2. The “Wait To Start" telltale will remain on for a period of time that varies depending
on the engine temperature.
3. While the "Wait to Start" telltale is on, the instrument cluster will additionally dis-
play a gauge or bar whose initial length
represents the full "Wait to Start" time
period. Its length will decrease until it
disappears when the "Wait to Start" time
has elapsed.
CAUTION!
If the “Water in Fuel Indicator Light” re-
mains on, DO NOT START engine before
you drain the water from the fuel filters to
avoid engine damage. Refer to “Draining
Fuel/Water Separator Filter” in “Dealer
Service” under “Servicing And Mainte-
nance” for further information. 4. After the engine “Wait To Start” telltale
goes off, the engine will automatically
crank.
CAUTION!
Do not crank engine for more than 15 sec-
onds at a time or starter motor damage
may result. Turn the ignition switch to the
OFF position and wait at least two minutes
for the starter to cool before repeating start
procedure.
5. After engine start-up, check to see that there is oil pressure.
6. Allow the engine to idle about three min- utes until the manifold heaters have com-
pleted the post-heat cycle.
7. Release the parking brake and drive.
NOTE:
• Engine idle speed will automatically in- crease to 1,000 RPM and engage the Vari-
able Geometry Turbocharger at low coolant
temperatures to improve engine warm-up. • The engine may not automatically crank
after the engine "Wait To Start" telltale goes
off if a door or the hood is ajar.
• If the engine stalls, or if the ignition switch is left ON for more than two minutes after
the “Wait To Start Light” goes out, reset the
grid heaters by turning the ignition switch
to the OFF position for at least five seconds
and then back ON. Repeat steps 1 through
7 of “Keyless Enter-N-Go Starting Proce-
dure – Engine Manifold Air Temperature
Below 66° F (19° C).”
Extreme Cold Weather
The Cummins diesel engine is equipped with
several features designed to assist cold
weather starting and operation:
• The engine block heater is a resistance
heater installed in the water jacket of the
engine just above and behind the oil filter.
It requires a 110–115 Volt AC electrical
outlet with a grounded, three-wire exten-
sion cord.STARTING AND OPERATING
148

control. Pressing the GEAR-/GEAR+ switches
(on the steering wheel) while in the DRIVE
position will select the highest available
transmission gear, and will display that gear
limit in the instrument cluster as 1, 2, 3, etc.
Refer to “Electronic Range Select (ERS) Op-
eration” in this section for further informa-
tion. Some models will display both the se-
lected gear limit, and the actual current gear,
while in ERS mode.Transmission Limp Home Mode
Transmission function is monitored electroni-
cally for abnormal conditions. If a condition
is detected that could result in transmission
damage, Transmission Limp Home Mode is
activated. In this mode, the transmission may
operate only in certain gears, or may not shift
at all. Vehicle performance may be severely
degraded and the engine may stall. In some
situations, the transmission may not re-
engage if the engine is turned off and re-
started. The Malfunction Indicator Light
(MIL) may be illuminated. A message in the
instrument cluster will inform the driver of
the more serious conditions, and indicate
what actions may be necessary.
In the event of a momentary problem, the
transmission can be reset to regain all for-
ward gears by performing the following steps:
NOTE:
In cases where the instrument cluster mes-
sage indicates the transmission may not re-
engage after engine shutdown, perform this
procedure only in a desired location (prefer-
ably, at your authorized dealer).1. Stop the vehicle.
2. Shift the transmission into PARK, if pos-
sible. If not, shift the transmission to
NEUTRAL.
3. Turn the ignition to the OFF position. On vehicles with Keyless Enter-N-Go, push
and hold the ignition switch until the
engine turns OFF.
4. Wait approximately 30 seconds.
5. Restart the engine.
6. Shift into the desired gear range. If the problem is no longer detected, the trans-
mission will return to normal operation.
NOTE:
Even if the transmission can be reset, we
recommend that you visit your authorized
dealer at your earliest possible convenience.
Your authorized dealer has diagnostic equip-
ment to assess the condition of your trans-
mission.
If the transmission cannot be reset, autho-
rized dealer service is required.
Electronic Transmission Gear Selector
157

Only shift from DRIVE to PARK or REVERSE
when the accelerator pedal is released and
the vehicle is stopped. Be sure to keep your
foot on the brake pedal when shifting be-
tween these gears.
The transmission gear selector has only
PARK, REVERSE, NEUTRAL, and DRIVE
shift positions. Manual downshifts can be
made using the Electronic Range Select
(ERS) shift control. Pressing the ERS (-/+)
switches (column shift) or moving the gear
selector to the left or right (-/+) (console shift)
while in the DRIVE position will select the
highest available transmission gear, and will
display that gear limit in the instrument clus-
ter as 1, 2, 3, etc. Refer to "Electronic Range
Select (ERS) Operation" in this section for
further information. Some models will dis-
play both the selected gear limit, and the
actual current gear, while in ERS mode.Transmission Limp Home Mode
Transmission function is monitored electroni-
cally for abnormal conditions. If a condition is
detected that could result in transmission
damage, Transmission Limp Home Mode is
activated. In this mode, the transmission re-
mains in direct gear regardless of which for-
ward gear is selected. PARK, REVERSE, and
NEUTRAL will continue to operate. The Mal-
function Indicator Light (MIL) may be illumi-
nated. Limp Home Mode allows the vehicle to
be driven to an authorized dealer for service
without damaging the transmission.
In the event of a momentary problem, the
transmission can be reset to regain all for-
ward gears by performing the following steps:
1. Stop the vehicle.
2. Shift the transmission into PARK.
3. Turn the ignition OFF.
4. Wait approximately 10 seconds.
5. Restart the engine.
6. Shift into the desired gear range. If theproblem is no longer detected, the trans-
mission will return to normal operation. NOTE:
Even if the transmission can be reset, we
recommend that you visit your authorized
dealer at your earliest possible convenience.
Your authorized dealer has diagnostic equip-
ment to assess the condition of your trans-
mission.
If the transmission cannot be reset, autho-
rized dealer service is required.
Electronic Range Select (ERS) Operation —
Six-Speed Transmission (1500 Models
Only)
The Electronic Range Select (ERS) shift con-
trol allows the driver to limit the highest
available gear when the transmission is in
DRIVE. For example, if you set the transmis-
sion gear limit to 4 (fourth gear), the trans-
mission will not shift above fourth gear, but
will shift through the lower gears normally.
Use of ERS (or TOW/HAUL mode) also en-
ables an additional underdrive gear which is
not normally used during through-gear accel-
erations. This additional gear can improve
vehicle performance and cooling capability
when towing a trailer on certain grades. In
159

drive, move the gear selector from PARK or
NEUTRAL to the DRIVE position. Pull the
gear selector toward you when shifting into
REVERSE or PARK, or when shifting out of
PARK.
The electronically-controlled transmission
provides a precise shift schedule. The trans-
mission electronics are self-calibrating;
therefore, the first few shifts on a new vehicle
may be somewhat abrupt. This is a normal
condition, and precision shifts will develop
within a few hundred miles (kilometers).
Only shift from DRIVE to PARK or REVERSE
when the accelerator pedal is released and
the vehicle is stopped. Be sure to keep your
foot on the brake pedal when shifting be-
tween these gears.
The transmission gear selector has only
PARK, REVERSE, NEUTRAL, and DRIVE
shift positions. Manual downshifts can be
made using the Electronic Range Select
(ERS) shift control. Pressing the ERS (-/+)
switches (on the gear selector) while in the
DRIVE position will select the highest avail-
able transmission gear, and will display that
gear limit in the instrument cluster as 1, 2, 3,etc. Refer to "Electronic Range Select (ERS)
Operation" in this section for further informa-
tion. Some models will display both the se-
lected gear limit, and the actual current gear,
while in ERS mode.
Transmission Limp Home Mode
Transmission function is monitored electroni-
cally for abnormal conditions. If a condition
is detected that could result in transmission
damage, Transmission Limp Home Mode is
activated. In this mode, the transmission
remains in fourth gear regardless of which
forward gear is selected. PARK, REVERSE,
and NEUTRAL will continue to operate. The
Malfunction Indicator Light (MIL) may be
illuminated. Limp Home Mode allows the
vehicle to be driven to an authorized dealer
for service without damaging the transmis-
sion.
In the event of a momentary problem, the
transmission can be reset to regain all for-
ward gears by performing the following steps:
1. Stop the vehicle.
2. Shift the transmission into PARK.
3. Turn the ignition OFF.4. Wait approximately 10 seconds.
5. Restart the engine.
6. Shift into the desired gear range. If the
problem is no longer detected, the trans-
mission will return to normal operation.
NOTE:
Even if the transmission can be reset, we
recommend that you visit your authorized
dealer at your earliest possible convenience.
Your authorized dealer has diagnostic equip-
ment to assess the condition of your trans-
mission.
If the transmission cannot be reset, autho-
rized dealer service is required.
Electronic Range Select (ERS) Operation
The Electronic Range Select (ERS) shift con-
trol allows the driver to limit the highest
available gear when the transmission is in
DRIVE. For example, if you set the transmis-
sion gear limit to 4 (fourth gear), the trans-
mission will not shift above fourth gear, but
will shift through the lower gears normally.
161