electronic transfer case Ram 3500 2019 Owner's Manual

6
STARTING AND OPERATING
STARTING THE ENGINE .............................................. 290
Automatic Transmission ............................................ 291
Tip Start Feature ......................................................... 291
Keyless Enter-N-Go — Ignition................................. 291
Normal Starting Using ENGINE START/STOP
Button ......................................................................... 292

Cold Weather Operation (Below –22°F Or −30°C) ..... 296

After Starting................................................................ 296
 ENGINE BLOCK HEATER — IF EQUIPPED .............. 297
 ENGINE BREAK-IN RECOMMENDATIONS ............ 297
 PARKING BRAKE ........................................................... 298
 AUTOMATIC TRANSMISSION ................................... 299
Ignition Park Interlock ................................................ 301
Brake/Transmission Shift Interlock System ........... 301
Eight-Speed Automatic Transmission .................... 301
 ACTIVE NOISE CANCELLATION ............................... 308
 FOUR-WHEEL DRIVE OPERATION —
IF EQUIPPED .................................................................... 309
Four-Position Electronically Shifted Transfer
Case — If Equipped ................................................... 309
Manually Shifted Transfer Case — If Equipped ..... 314 
AIR SUSPENSION SYSTEM (2500/3500 MODELS) —
IF EQUIPPED .....................................................................317
Description.................................................................... 317
Air Suspension Modes ................................................318
Instrument Cluster Display Messages ......................320
Operation ......................................................................320
 AXLE LOCKER SYSTEM — POWER WAGON
MODELS ONLY (IF EQUIPPED)....................................320
 STABILIZER/SWAY BAR SYSTEM — POWER WAGON
ONLY ................................................................................322
 SAFE OFF-ROAD DRIVING — POWER WAGON
ONLY .................................................................................324
Off-Road Driving Tips And Vehicle
Characteristics ............................................................324
Driving In Snow, Mud And Sand .............................326
Crossing Obstacles (Rocks And Other High
Points)............................................................................327
Hill Climbing................................................................329
Driving Through Water ..............................................331
Airing Down For Off-Road Driving .........................332
Vehicle Recovery .........................................................333
After Driving Off-Road...............................................336
 LIMITED-SLIP DIFFERENTIAL ....................................337

STARTING AND OPERATING 309
FOUR-WHEEL DRIVE OPERATION — IF EQUIPPED
Four-wheel drive trucks are equipped with either a manu-
ally shifted transfer case or an electronically shifted transfer
case. Refer to the operating instructions for your transfer
case, located in this section for further information.
Four-Position Electronically Shifted Transfer Case —
If Equipped
This is an electronic shift transfer case and is operated by the
4WD Control Switch (Transfer Case Switch), which is
located on the instrument panel.Four-Position Transfer Case This electronically shifted transfer case provides four mode
positions:
• Two-Wheel Drive High Range (2WD)
• Four-Wheel Drive High Range (4WD HIGH)
• Four-Wheel Drive Low Range (4WD LOW)
• Neutral (NEUTRAL)
For additional information on the appropriate use of each
transfer case mode position, see the information below:
2WD
Rear-Wheel Drive High Range — This range is for normal
street and highway driving on dry hard surfaced roads.
4WD HIGH
Four-Wheel Drive High Range — This range provides torque
to the front driveshaft (engages four-wheel drive) which
allows front and rear wheels to spin at the same speed. This
provides additional traction for loose, slippery road surfaces
only.
5

310 STARTING AND OPERATING
(Continued)
4WD LOW
Four-Wheel Drive Low Range — This range provides low
speed four-wheel drive. It maximizes torque (increased
torque over 4WD HIGH) to the front driveshaft; allowing
front and rear wheels to rotate at the same speed. This range
provides additional traction and maximum pulling power
for loose, slippery road surfaces only. Do not exceed 25 mph
(40 km/h) in this range.
NEUTRAL (N)
Neutral — This range disengages both the front and rear
driveshafts from the powertrain. To be used for flat towing
behind another vehicle. Refer to “Recreational Towing” in
this section for further information.This electronically shifted transfer case is designed to be
driven in the two–wheel drive position (2WD) for normal
street and highway conditions on dry hard surfaced roads).
Driving the vehicle in 2WD will have greater fuel economy
benefits as the front axle is not engaged in 2WD.
When additional traction is required, the transfer case 4WD
HIGH and 4WD LOW positions can be used to maximize
torque to the front driveshaft, forcing the front and rear
wheels to rotate at the same speed. This is accomplished by
pushing the desired position on the 4WD control switch.
Refer to “Shifting Procedure” in this section for specific
shifting instructions.
WARNING!
• You or others could be injured or killed if you leave the vehicle unattended with the transfer case in the
NEUTRAL (N) position without first fully engaging
the parking brake. The transfer case NEUTRAL (N)
position disengages both the front and rear drive shaft
from the powertrain, and will allow the vehicle to roll,
even if the transmission is in PARK. The parking brake
should always be applied when the driver is not in the
vehicle.
• The transmission may not engage PARK if the vehicleis moving. Always bring the vehicle to a complete stop
before shifting to PARK, and verify that the transmis -
sion gear position indicator solidly indicates PARK (P)
without blinking. Ensure that the vehicle is completely
stopped, and the PARK position is properly indicated,
before exiting the vehicle.
WARNING! (Continued)

STARTING AND OPERATING 311
The 4WD HIGH and 4WD LOW positions are designed for
loose, slippery road surfaces only. Driving in the 4WD HIGH
and 4WD LOW positions on dry hard surfaced roads may
cause increased tire wear and damage to the driveline
components.
NOTE:
The transfer case NEUTRAL button is located in the center of
the 4WD Control Switch and is pushed by using a ballpoint
pen or similar object. The transfer case NEUTRAL position is
to be used for recreational towing only. Refer to “Recre-
ational Towing” in “Starting And Operating” for further
information.
Transfer Case Position Indicator Lights
The Transfer Case Position Indicator Lights (4WD and
4LOW) are located in the instrument cluster and indicate the
current and desired transfer case selection. When you select
a different transfer case position, the indicator lights will do
the following:
If All Of The Following Shift Conditions Are Met:
1. The current position indicator light will turn OFF.
2. The selected position indicator light will flash until the transfer case completes the shift. 3. When the shift is complete, the indicator light for the
selected position will stop flashing and remain ON.
If One Or More Of The Following Shift Conditions Are
Not Met:
1. The indicator light for the current position will remain ON.
2. The newly selected position indicator light will continue to flash.
3. The transfer case will not shift.
NOTE:
Before retrying a selection, make certain that all the neces -
sary requirements for selecting a new transfer case position
have been met. To retry the selection, push the current posi -
tion, wait five seconds, and retry selection. To find the shift
requirements, refer to the "Shifting Procedure" for your
transfer case, located in this section.
The “SVC 4WD Warning Light” monitors the electronic shift
four-wheel drive system. If this light remains on after engine
start up or illuminates during driving, it means that the
four-wheel drive system is not functioning properly and that
service is required.
5

432 STARTING AND OPERATING
(Continued)
Recreational Towing — Four-Wheel Drive Models
NOTE:
Both the manual shift and electronic shift transfer cases must
be shifted into NEUTRAL (N) for recreational towing. Auto-
matic transmissions must be shifted into PARK for recre -
ational towing. Refer to the following for the proper transfer
case NEUTRAL (N) shifting procedure for your vehicle.
CAUTION!
• DO NOT dolly tow any 4WD vehicle. Towing with only one set of wheels on the ground (front or rear) will
cause severe transmission and/or transfer case damage.
Tow with all four wheels either ON the ground, or OFF
the ground (using a vehicle trailer).
• Tow only in the forward direction. Towing this vehicle backwards can cause severe damage to the transfer case.
• Before recreational towing, the transfer case must be in NEUTRAL. To be certain the transfer case is fully in
NEUTRAL, perform the procedure outlined under
“Shifting Into NEUTRAL”. Internal transmission
damage will result, if the transfer case is not in
NEUTRAL during towing.
• The transmission must be placed in PARK for recre -
ational towing.• Towing this vehicle in violation of the above require -
ments can cause severe transmission and/or transfer
case damage. Damage from improper towing is not
covered under the New Vehicle Limited Warranty.
• Do not disconnect the rear driveshaft because fluid will leak from the transfer case, causing damage to internal
parts.
• Do not use a bumper-mounted clamp-on tow bar on your vehicle. The bumper face bar will be damaged. CAUTION!
(Continued)

STARTING AND OPERATING 433
Shifting Into NEUTRAL (N)
Use the following procedure to prepare your vehicle for
recreational towing.
1. Bring the vehicle to a complete stop on level ground, withthe engine running. Firmly apply the parking brake.
2. Shift the transmission to NEUTRAL. NOTE:
If vehicle is equipped with air suspension, ensure the vehicle
is set to Normal Ride Height.
3. Press and hold the brake pedal.
4. Shift the transfer case into NEUTRAL:
•With manual shift transfer case, shift the transfer caselever into NEUTRAL (N)
•With electronic shift transfer case, push and hold the transfer case NEUTRAL (N) button. Some models have
a small, recessed “N” button (at the center of the
transfer case switches) that must be pushed using a
ballpoint pen or similar object. Other models have a
rectangular NEUTRAL switch, below the rotary
transfer case control knob. The NEUTRAL (N) indi -
cator light will blink while the shift is in progress. The
light will stop blinking (stay on solid) when the shift to
NEUTRAL (N) is complete. After the shift is completed
and the NEUTRAL (N) light stays on, release the
NEUTRAL (N) button.
5. Release the parking brake.
6. Shift the transmission into REVERSE.
WARNING!
You or others could be injured or killed if you leave the
vehicle unattended with the transfer case in the
NEUTRAL (N) position without first fully engaging the
parking brake. The transfer case NEUTRAL (N) position
disengages both the front and rear driveshafts from the
powertrain, and will allow the vehicle to roll, even if the
automatic transmission is in PARK. The parking brake
should always be applied when the driver is not in the
vehicle.
CAUTION!
It is necessary to follow these steps to be certain that the
transfer case is fully in NEUTRAL (N) before
recreational towing to prevent damage to internal parts.
5

434 STARTING AND OPERATING
7. Release the brake pedal for five seconds and ensure thatthere is no vehicle movement.
8. Repeat steps 6 and 7 with automatic transmission in DRIVE.
9. Shift the transmission to NEUTRAL. Firmly apply the parking brake. Turn OFF the engine. For vehicles with
Keyless Enter-N-Go, push and hold the ENGINE
START/STOP button until the engine shuts off.
10. Shift the transmission into PARK. On 8-speed transmis -
sions the shifter will automatically select PARK when the
engine is turned off.
11. Turn the ignition to the OFF mode, then cycle the ignition to the RUN mode and back to the OFF mode. Remove the
key fob from the ignition.
12. Attach the vehicle to the tow vehicle using a suitable tow bar.
13. Release the parking brake. NOTE:
With electronic shift transfer case:
• Steps 2 through 3 are requirements that must be met before
pushing the NEUTRAL (N) button, and must continue to
be met until the shift has been completed. If any of these
requirements are not met before pushing the NEUTRAL
(N) button or are no longer met during the shift, the
NEUTRAL (N) indicator light will flash continuously until
all requirements are met or until the NEUTRAL (N) button
is released.
• The ignition must be in the ON/RUN mode for a shift to take place and for the position indicator lights to be oper -
able. If the ignition is not in the ON/RUN mode, the shift
will not take place and no position indicator lights will be
on or flashing.
• A flashing NEUTRAL (N) position indicator light indi -
cates that shift requirements have not been met.
• If the vehicle is equipped with air suspension, the engine should be started and left running for a minimum of 60
seconds (with all the doors closed) at least once every 24
hours. This process allows the air suspension to adjust the
vehicle’s ride height to compensate for temperature
effects.

STARTING AND OPERATING 435
Shifting Out Of NEUTRAL (N)
Use the following procedure to prepare your vehicle for
normal usage:
1. Bring the vehicle to a complete stop, leaving it connectedto the tow vehicle.
2. Firmly apply the parking brake.
3. Press and hold the brake pedal.
4. Start the engine. Shift the transmission into NEUTRAL.
•With manual shift transfer case, shift the transfer caselever to the desired position.
•With electronic shift transfer case with rotary selector switch, push and hold the transfer case NEUTRAL (N)
button until the NEUTRAL (N) indicator light turns off.
After the NEUTRAL (N) indicator light turns off,
release the NEUTRAL (N) button. After the NEUTRAL
(N) button has been released, the transfer case will shift
to the position indicated by the selector switch. • With electronic shift transfer case with push-button
selector switch, push and hold the switch for the
desired transfer case position, until the NEUTRAL (N)
indicator light turns off and the desired position indi -
cator light turns on.
NOTE:
When shifting out of transfer case NEUTRAL (N), turning
the engine OFF is not required, but may be helpful to avoid
gear clash. With the 8-speed automatic transmission, the
engine must remain running, since turning the engine OFF
will shift the transmission to PARK (and the transmission
must be in NEUTRAL for the transfer case to shift out of
NEUTRAL).
5. Turn the engine OFF. Shift automatic transmission into PARK. On 8-speed transmissions the shifter will auto -
matically select PARK when the engine is turned off.
6. Release the brake pedal.
7. Disconnect vehicle from the tow vehicle.
8. Start the engine.
9. Press and hold the brake pedal.
5

436 STARTING AND OPERATING
10. Release the parking brake.
11. Shift the transmission into gear, release the brake pedal,and check that the vehicle operates normally.
NOTE:
With electronic shift transfer case:
• Steps 3 and 4 are requirements that must be met before pushing the button to shift out of NEUTRAL (N), and must
continue to be met until the shift has been completed. If
any of these requirements are not met before pushing the
button or are no longer met during the shift, the
NEUTRAL (N) indicator light will flash continuously until
all requirements are met or until the button is released.
• The ignition must be in the ON/RUN mode for a shift to take place and for the position indicator lights to be oper -
able. If the ignition is not in the ON/RUN mode, the shift
will not take place and no position indicator lights will be
on or flashing.
• A flashing NEUTRAL (N) position indicator light indi -
cates that shift requirements have not been met.DRIVING TIPS
Driving On Slippery Surfaces
Acceleration
Rapid acceleration on snow covered, wet, or other slippery
surfaces may cause the driving wheels to pull erratically to
the right or left. This phenomenon occurs when there is a
difference in the surface traction under the rear (driving)
wheels.
WARNING!
Rapid acceleration on slippery surfaces is dangerous.
Unequal traction can cause sudden pulling of the rear
wheels. You could lose control of the vehicle and
possibly have a collision. Accelerate slowly and carefully
whenever there is likely to be poor traction (ice, snow,
wet, mud, loose sand, etc.).

681
Differential, Limited Slip ....................................................... 337
Disabled Vehicle Towing ....................................................... 495
Disposal Antifreeze (Engine Coolant) .............................................. 525
Do Not Disturb ........................................................................ 668
Door Ajar.................................................................................. 183
Door Ajar Light ....................................................................... 183
Door Locks Automatic ............................................................................... 39
Doors........................................................................................... 33
Drag And Drop Menu ............................................................ 575
Driver’s Seat Back Tilt .............................................................. 40
Driving Off-Pavement....................................................................... 324Off-Road ............................................................................... 324
Through Flowing, Rising, Or Shallow Standing Water ..... 437

Dual Rear Wheels ........................................................... 554, 565 E
Electric Brake Control System ............................................... 196 Anti-Lock Brake System ..................................................... 195
Electronic Roll Mitigation .......................................... 200, 204
Electrical Power Outlets......................................................... 124
Electronic Range Select (ERS)................................................ 307
Electronic Stability Control (ESC) ........................................ 200
Electronic Throttle Control Warning Light ......................... 182
Electronically Shifted Transfer Case .................................... 309 Emergency Braking.................................................................298
Emergency, In Case Of Freeing Vehicle When Stuck ..............................................494Hazard Warning Flasher ....................................................440
Jump Starting .......................................................................488
Emission Control System Maintenance ...............................193
Engine .......................................................................................504 Air Cleaner ...........................................................................509
Block Heater .........................................................................297
Break-In Recommendations...............................................297Compartment Identification ..............................................504Coolant (Antifreeze)............................................................ 572
Exhaust Gas Caution................................................... 286, 570Fails To Start.........................................................................295
Flooded, Starting .................................................................295
Fuel Requirements ......................................................567, 571
Jump Starting .......................................................................488Oil ..........................................................................507, 571, 572
Oil Filler Cap ................................................................504, 508
Oil Filter ................................................................................509Oil Reset ................................................................................167Oil Selection .................................................................507, 571
Oil Synthetic .........................................................................508
Overheating..........................................................................493
Starting..................................................................................292
Engine Oil Viscosity................................................................508
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