wheel Ram 3500 2020 Owner's Manual

340STARTING AND OPERATING
(Continued)
2. Drive the rear wheels onto the tow dolly.
3. Firmly apply the parking brake. Place automatic transmission in PARK.
4. Properly secure the rear wheels to the dolly, following the dolly manufacturer's
instructions.
5. Turn the ignition OFF and remove the key fob.
6. Install a suitable clamping device, designed for towing, to secure the front wheels in the
straight position.RECREATIONAL TOWING —
F
OUR-WHEEL DRIVE MODELS
NOTE:
Both the manual shift and electronic shift
transfer cases must be shifted into NEUTRAL
(N) for recreational towing. Automatic transmis -
sions must be shifted into PARK for recreational
towing. Refer to the following for the proper
transfer case NEUTRAL (N) shifting procedure
for your vehicle.
CAUTION!
Towing with the rear wheels on the ground
will cause severe transmission damage.
Damage from improper towing is not
covered under the New Vehicle Limited
Warranty.
Do not disconnect the driveshaft because
fluid may leak from the transmission,
causing damage to internal parts.
CAUTION!
DO NOT dolly tow any 4WD vehicle. Towing
with only one set of wheels on the ground
(front or rear) will cause severe transmis -
sion and/or transfer case damage. Tow
with all four wheels either ON the ground, or
OFF the ground (using a vehicle trailer).
Tow only in the forward direction. Towing
this vehicle backwards can cause severe
damage to the transfer case.
Before recreational towing, the transfer
case must be in NEUTRAL. To be certain the
transfer case is fully in NEUTRAL, perform
the procedure outlined under “Shifting Into
NEUTRAL”. Internal transmission damage
will result, if the transfer case is not in
NEUTRAL during towing.
The transmission must be placed in PARK
for recreational towing.
Towing this vehicle in violation of the above
requirements can cause severe transmis -
sion and/or transfer case damage.
Damage from improper towing is not
covered under the New Vehicle Limited
Warranty.
Do not disconnect the rear driveshaft
because fluid will leak from the transfer
case, causing damage to internal parts.
Do not use a bumper-mounted clamp-on
tow bar on your vehicle. The bumper face
bar will be damaged.
CAUTION! (Continued)

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STARTING AND OPERATING343
(Continued)
11. Shift the transmission into gear, release the brake pedal, and check that the vehicle
operates normally.
NOTE:
With electronic shift transfer case:
Steps 3 and 4 are requirements that must be
met before pushing the button to shift out of
N (Neutral), and must continue to be met
until the shift has been completed. If any of
these requirements are not met before
pushing the button or are no longer met
during the shift, the N (Neutral) indicator light
will flash continuously until all requirements
are met or until the button is released.
The ignition must be in the ON/RUN mode for
a shift to take place and for the position indi -
cator lights to be operable. If the ignition is
not in the ON/RUN mode, the shift will not
take place and no position indicator lights will
be on or flashing.
A flashing N (Neutral) position indicator light
indicates that shift requirements have not
been met.
DRIVING TIPS
DRIVING ON SLIPPERY SURFACES
Acceleration
Rapid acceleration on snow covered, wet, or
other slippery surfaces may cause the driving
wheels to pull erratically to the right or left. This
phenomenon occurs when there is a difference
in the surface traction under the rear (driving)
wheels.
DRIVING THROUGH WATER
Driving through water more than a few inches/
centimeters deep will require extra caution to
ensure safety and prevent damage to your
vehicle.
Flowing/Rising Water
Shallow Standing Water

Although your vehicle is capable of driving
through shallow standing water, consider the
following Cautions and Warnings before doing so.

WARNING!
Rapid acceleration on slippery surfaces is
dangerous. Unequal traction can cause
sudden pulling of the rear wheels. You could
lose control of the vehicle and possibly have a
collision. Accelerate slowly and carefully
whenever there is likely to be poor traction
(ice, snow, wet, mud, loose sand, etc.).
WARNING!
Do not drive on or across a road or path
where water is flowing and/or rising (as in
storm run-off). Flowing water can wear away
the road or path's surface and cause your
vehicle to sink into deeper water.
Furthermore, flowing and/or rising water can
carry your vehicle away swiftly. Failure to
follow this warning may result in injuries that
are serious or fatal to you, your passengers,
and others around you.
WARNING!
Driving through standing water limits your
vehicle’s traction capabilities. Do not
exceed 5 mph (8 km/h) when driving
through standing water.
5

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344STARTING AND OPERATING
(Continued)
OFF-ROAD DRIVING TIPS
Care should be taken when attempting to climb
steep hills or driving diagonally across a hill or
slope. If natural obstacles force you to travel
diagonally up or down a hill, choose a mild angle
and keep as little side tilt as possible. Keep the
vehicle moving and make turns slowly and
cautiously.
If you must back down a hill, back straight down
using REVERSE gear. Never back down in
NEUTRAL or diagonally across the hill.
When driving over sand, mud, and other soft
terrain, shift to low gear and drive steadily.
Apply the accelerator slowly to avoid spinning
the wheels.
Do not reduce the tire pressures for this type of
driving.Driving through standing water limits your
vehicle’s braking capabilities, which
increases stopping distances. Therefore,
after driving through standing water, drive
slowly and lightly press on the brake pedal
several times to dry the brakes.
Failure to follow these warnings may result
in injuries that are serious or fatal to you,
your passengers, and others around you.
CAUTION!
Always check the depth of the standing
water before driving through it. Never drive
through standing water that is deeper than
the bottom of the tire rims mounted on the
vehicle.
Determine the condition of the road or the
path that is under water and if there are any
obstacles in the way before driving through
the standing water.
WARNING! (Continued)
Do not exceed 5 mph (8 km/h) when
driving through standing water. This will
minimize wave effects.
Driving through standing water may cause
damage to your vehicle’s drivetrain compo -
nents. Always inspect your vehicle’s fluids
(i.e., engine oil, transmission, axle, etc.) for
signs of contamination (i.e., fluid that is
milky or foamy in appearance) after driving
through standing water. Do not continue to
operate the vehicle if any fluid appears
contaminated, as this may result in further
damage. Such damage is not covered by
the New Vehicle Limited Warranty.
Getting water inside your vehicle’s engine
can cause it to lock up and stall out, and
cause serious internal damage to the
engine. Such damage is not covered by the
New Vehicle Limited Warranty.
CAUTION! (Continued)

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STARTING AND OPERATING345
After Driving Off-Road
Off-road operation puts more stress on your
vehicle than does most on-road driving. After
going off-road, it is always a good idea to check
for damage. That way you can get any problems
taken care of right away and have your vehicle
ready when you need it.
Completely inspect the underbody of your
vehicle. Check tires, body structure, steering,
suspension, and exhaust system for damage.
Inspect the radiator for mud and debris and
clean as required.
Check threaded fasteners for looseness,
particularly on the chassis, drivetrain compo -
nents, steering, and suspension. Retighten
them, if required, and torque to the values
specified in the Service Manual.
Check for accumulations of plants or brush.
These things could be a fire hazard. They
might hide damage to fuel lines, brake hoses,
axle pinion seals, and propeller shafts.
After extended operation in mud, sand,
water, or similar dirty conditions, have the
radiator, fan, brake rotors, wheels, brake
linings, and axle yokes inspected and
cleaned as soon as possible.If you experience unusual vibration after
driving in mud, slush or similar conditions,
check the wheels for impacted material.
Impacted material can cause a wheel imbal-
ance and freeing the wheels of it will correct
the situation.
WARNING!
Abrasive material in any part of the brakes
may cause excessive wear or unpredictable
braking. You might not have full braking
power when you need it to prevent a collision.
If you have been operating your vehicle in
dirty conditions, get your brakes checked and
cleaned as necessary.
5

20_DJD2_OM_EN_USC_t.book Page 345

IN CASE OF EMERGENCY347

Assist And SOS Buttons

If equipped, the overhead console contains an
ASSIST and a SOS button. NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
The SOS and ASSIST buttons will only func
-
tion if you are connected to an operable LTE
(voice/data) or 4G (data) network. Other
Uconnect services will only be operable if
your SiriusXM Guardian™ service is active
and you are connected to an operable LTE
(voice/data) or 4G (data) network.
ASSIST Call
The ASSIST Button is used to automatically
connect you to any one of the following support
centers:
Roadside Assistance – If you get a flat tire, or
need a tow, just push the ASSIST button and
you’ll be connected to someone who can
help. Roadside Assistance will know what
vehicle you’re driving and its location. Addi -
tional fees may apply for roadside assis -
tance.
SiriusXM Guardian™ Customer Care –
In-vehicle support for SiriusXM Guardian™.
Vehicle Customer Care – Total support for all
other vehicle issues.
SOS Call

1. Push the SOS Call button on the overhead console.

NOTE:
In case the SOS Call button is pushed in error,
there will be a 10 second delay before the SOS
Call system initiates a call to a SOS operator. To
cancel the SOS Call connection, push the SOS
call button on the overhead console or press
the cancellation button on the Device Screen.
Termination of the SOS Call will turn off the
green LED light on the overhead console.
2. The LED light located between the ASSIST and SOS buttons on the overhead console
will turn green once a connection to a SOS
operator has been made.
1 — ASSIST Button
2 — SOS Button
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.
6

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348IN CASE OF EMERGENCY
(Continued)
3. Once a connection between the vehicle and a SOS operator is made, the SOS Call
system may transmit the following
important vehicle information to a SOS
operator:
Indication that the occupant placed a
SOS Call.
The vehicle brand.
The last known GPS coordinates of the
vehicle.
4. You should be able to speak with the SOS operator through the vehicle audio system
to determine if additional help is needed. NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Once a connection is made between the
vehicle’s SOS Call system and the SOS oper
-
ator, the SOS operator may be able to open a
voice connection with the vehicle to deter -
mine if additional help is needed. Once the
SOS operator opens a voice connection with
the vehicle’s SOS Call system, the operator
should be able to speak with you or other
vehicle occupants and hear sounds occurring
in the vehicle. The vehicle’s SOS Call system
will attempt to remain connected with the
SOS operator until the SOS operator termi -
nates the connection.
5. The SOS operator may attempt to contact appropriate emergency responders and
provide them with important vehicle
information and GPS coordinates.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.
WARNING!
If anyone in the vehicle could be in danger
(e.g., fire or smoke is visible, dangerous
road conditions or location), do not wait for
voice contact from an Emergency Services
Agent. All occupants should exit the vehicle
immediately and move to a safe location.
Never place anything on or near the
vehicle’s operable network and GPS
antennas. You could prevent operable
network and GPS signal reception, which
can prevent your vehicle from placing an
emergency call. An operable network and
GPS signal reception is required for the SOS
Call system to function properly.

20_DJD2_OM_EN_USC_t.book Page 348

350IN CASE OF EMERGENCY
LTE (voice/data) or 4G (data) network and/or
Global Positioning Satellite signals are
unavailable or obstructed.
Equipment malfunction at the SOS operator
facility.
Operator error by the SOS operator.
LTE (voice/data) or 4G (data) network
congestion.
Weather.
Buildings, structures, geographic terrain, or
tunnels.
NOTE:
Your vehicle may be transmitting data as
authorized by the subscriber.
Never place anything on or near the vehicle’s
LTE (voice/data) or 4G (data) and GPS
antennas. You could prevent LTE (voice/
data) or 4G (data) and GPS signal reception,
which can prevent your vehicle from placing
an emergency call. An operable LTE (voice/
data) or 4G (data) network connection and a
GPS signal is required for the SOS Call
system to function properly.
GENERAL INFORMATION
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may
cause undesired operation. Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic
Development applicables aux appareils radio
exempts de licence. L'exploitation est autorisée
aux deux conditions suivantes:

1. l'appareil ne doit pas produire de
brouillage, et

2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compro -
mettre le fonctionnement.
La operación de este equipo está sujeta a las
siguientes dos condiciones:

1. es posible que este equipo o dispositivo no cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que
pueda causar su operación no deseada.
NOTE:
Changes or modifications not expressly
approved by the party responsible for compli -
ance could void the user’s authority to operate
the equipment.
WARNING!
ALWAYS obey traffic laws and pay attention to
the road. ALWAYS drive safely with your hands
on the steering wheel. You have full
responsibility and assume all risks related to
the use of the features and applications in
this vehicle. Only use the features and
applications when it is safe to do so. Failure
to do so may result in an accident involving
serious injury or death.

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352IN CASE OF EMERGENCY
Front Side Marker (Halogen Reflector Headlamp) W5W
Front Side Marker (LED Headlamps) LED (Serviced At An Authorized Dealer)
Front Fog Lamps (Halogen Reflector Headlamp) H11LL
Front Fog Lamps (LED Headlamps) LED (Serviced At An Authorized Dealer)
Side Indicators (Front And Side View Mirror) LED (Serviced At An Authorized Dealer)
Base Rear Tail/Turn and Stop Lamp 3157K
Premium Rear Tail/Turn and Stop Lamp LED (Serviced At An Authorized Dealer)
Premium Backup Lamp 7440/W21W
Center High Mounted Stop Lamp (CHMSL) 921
Cab Roof Marker Lamps 194NA
Rear Lamp Bar ID Marker Lamp 194
Side Marker Lamps (Dual Rear Wheels) 194
Backup Lamp 921
Rear License Plate Lamp 194
Exterior Bulbs
Bulb Name Bulb Number

20_DJD2_OM_EN_USC_t.book Page 352

IN CASE OF EMERGENCY353
REPLACING EXTERIOR BULBS
Base Quad: Low Beam Headlamp, High
Beam Headlamp, Front Park And Turn — If
Equipped
Low Beam

1. Open the hood.

2. Disconnect and isolate the negative battery
cable.
3. Reach into the front wheel house ahead of the front wheel, remove the fastener, and
lift the cover over the access hole in the
front of the wheel house splash shield.
Access to the rear of the lamp can be gained
through this access hole.

Splash Shield Access Cover
4. Reach through the access hole of the wheel
house splash shield and disengage the bulb
access cover by rotating counterclockwise.

Bulb Access Cover

5. Disconnect the internal lamp wiring harness connector from the low beam bulb. 6. Rotate the bulb counterclockwise a quarter
turn to unlock the bulb from the lamp.
7. Pull the bulb straight out from the housing.
8. Reverse the procedure for installation of new bulb and covers.
High Beam

1. Open the hood.

2. Disconnect and isolate the negative battery cable.

Bulb Access Cover

3. Look under the hood and behind the headlamp to find the high beam bulb
access cover.
CAUTION!
Do not contaminate the bulb glass by
touching it with your fingers or by allowing it
to contact other oily surfaces. Shortened
bulb life will result.
Always use the correct bulb size and type
for replacement. An incorrect bulb size or
type may overheat and cause damage to
the lamp, the bulb socket, or the lamp
wiring.
6

20_DJD2_OM_EN_USC_t.book Page 353

354IN CASE OF EMERGENCY
4. Reach behind the headlamp and disengage
the access cover by rotating counter -
clockwise.
5. Disconnect the internal lamp wiring harness connector from the high beam bulb.
6. Rotate the bulb counterclockwise a quarter turn to unlock the bulb from the lamp.
7. Pull the bulb straight out from the housing.
8. Reverse the procedure for installation of new bulb and covers. Front Park And Turn

1. Open the hood.

2. Disconnect and isolate the negative battery
cable.
3. Look under the hood and behind the headlamp to find the park and turn socket.

Park And Turn Socket

4. Reach behind the headlamp and unlock the park and turn socket from the lamp by
rotating counterclockwise a quarter turn.
5. Pull the bulb straight out from the housing.
6. Separate the bulb from the socket without twisting. 7. Reverse the procedure for installation of
new bulb and covers.
Side Marker Lamp

1. Open the hood.

2. Disconnect and isolate the negative battery cable.
3. Reach into the front wheel house ahead of the front wheel, remove the fastener, and
lift the cover over the access hole in the
front of the wheel house splash shield.
Access to the rear of the lamp can be gained
through this access hole.

Splash Shield Access Cover

CAUTION!
Do not contaminate the bulb glass by
touching it with your fingers or by allowing it
to contact other oily surfaces. Shortened
bulb life will result.
Always use the correct bulb size and type
for replacement. An incorrect bulb size or
type may overheat and cause damage to
the lamp, the bulb socket, or the lamp
wiring.

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