Transfer case Ram 3500 2020 Owner's Guide

IN CASE OF EMERGENCY383
NOTE:
Refer to “Manual Park Release” in this section
for instructions on shifting the transmission to
NEUTRAL when the engine is OFF.
The towing speed must not exceed 30 mph
(48 km/h).
The towing distance must not exceed
30 miles (48 km) for 8–speed transmission.
The towing distance must not exceed
15 miles (24 km) for 6–speed transmission.
If the transmission is not operable, or the
vehicle must be towed faster than 30 mph
(48 km/h) or farther than 30 miles (48 km) for
8–speed transmission, tow with the rear wheels
OFF the ground. Acceptable methods are to tow
the vehicle on a flatbed, or with the front wheels
raised and the rear wheels on a towing dolly, or
(when using a suitable steering wheel stabilizer
to hold the front wheels in the straight position)
with the rear wheels raised and the front wheels
on the ground.
FOUR-WHEEL DRIVE MODELS
The manufacturer recommends towing with all
wheels OFF the ground. Acceptable methods
are to tow the vehicle on a flatbed or with one
end of vehicle raised and the opposite end on a
towing dolly.
If flatbed equipment is not available, and the
transfer case is operable, the vehicle may be
towed (in the forward direction, with ALL wheels
on the ground), IF the transfer case is in
NEUTRAL (N) and the transmission is in PARK.
Refer to “Recreational Towing” in “Starting And
Operating” for further information and detailed
instructions.
CAUTION!
Towing this vehicle in violation of the above
requirements can cause severe transmission
damage. Damage from improper towing is not
covered under the New Vehicle Limited
Warranty.
CAUTION!
Front or rear wheel lifts must not be used (if
the remaining wheels are on the ground).
Internal damage to the transmission or
transfer case will occur if a front or rear
wheel lift is used when towing.
Towing this vehicle in violation of the above
requirements can cause severe transmis -
sion and/or transfer case damage.
Damage from improper towing is not
covered under the New Vehicle Limited
Warranty.
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SERVICING AND MAINTENANCE387
Mileage or time passed (whichever
comes first)
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
100,000
110,000
120,000
130,000
140,000
150,000
Or Years: 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Or Kilometers:
32,000
48,000
64,000
80,000
96,000
112,000
128,000
144,000
160,000
176,000
192,000
208,000
224,000
240,000
Additional Inspections
Inspect the CV/Universal joints. X X X X X X X X X X X X X X Inspect front suspension, tie rod ends,
and replace if necessary. X
X X XX XX
Inspect the front and rear axle
surfaces. If gear oil leakage is
suspected, check the fluid level. If
using your vehicle for police, taxi, fleet,
off-road or frequent trailer towing,
change axle fluid. X
X X XX XX
Inspect the brake linings, replace as
necessary. X
X X XX XX
Adjust parking brake as necessary. X XX XX XX
Inspect transfer case fluid. XX X
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388SERVICING AND MAINTENANCE
Additional Maintenance
Replace cabin air filter. XX X XX XX
Replace engine air filter. XX XXX
Replace spark plugs.
1X
Flush and replace the engine coolant
at 10 years or 150,000 miles
(240,000 km) whichever comes first. X
X
Inspect the transfer case fluid, change
for any of the following: police, taxi,
fleet, or frequent trailer towing. X
X
Change the transfer case fluid. X
Inspect and replace PCV valve if
necessary. X
1. The spark plug change interval is mileage based only, yearly intervals do not apply.
Mileage or time passed (whichever
comes first)
20,000
30,000
40,000
50,000
60,000
70,000
80,000
90,000
100,000
110,000
120,000
130,000
140,000
150,000
Or Years: 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Or Kilometers:
32,000
48,000
64,000
80,000
96,000
112,000
128,000
144,000
160,000
176,000
192,000
208,000
224,000
240,000

20_DJD2_OM_EN_USC_t.book Page 388

SERVICING AND MAINTENANCE393
Inspect the front and rear axle
surfaces. If gear oil leakage is
suspected, check the fluid level. If
using your vehicle for police, taxi,
fleet, off-road or frequent trailer
towing change the axle fluid.
3
Inspect the transfer case fluid (4x4),
change for any of the following:
police, taxi, fleet, or frequent trailer
towing. X
XXX X
Change the transfer case fluid
(4x4). X
X
Mileage or time passed
(whichever comes first):
7,500
15,000
22,500
30,000
37,500
45,000
52,500
60,000
67,500
75,000
82,500
90,000
97,500
105,000
112,500
120,000
127,500
135,000
142,500
150,000
Or Months:6
12
18
24
30
36
42
48
54
60
66
72
78
84
90
96
102
108
114
120
Or Kilometers:
12,000
24,000
36,000
48,000
60,000
72,000
84,000
96,000
108,000
120,000
132,000
144,000
156,000
168,000
180,000
192,000
204,000
216,000
228,000
240,000
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SERVICING AND MAINTENANCE425
NOTE:
Slight noise and mild shuddering may be
evident while turning a vehicle with limited slip
differential on concrete or dry pavement. These
conditions should be considered normal opera -
tion of the limited slip differential.
TRANSFER CASE
Selection Of Lubricant
Use only the manufacturer's recommended
fluid. Refer to “Fluids And Lubricants” in
“Technical Specifications” for further
information.
Fluid Level Check
This fluid level can be checked by removing the
filler plug. The fluid level should be to the
bottom edge of the filler plug hole with the
vehicle in a level position.
Drain And Refill
Refer to the “Maintenance Plan” in this section
for the proper maintenance intervals.
NOISE CONTROL SYSTEM REQUIRED
M
AINTENANCE & WARRANTY
All vehicles built over 10,000 lbs. (4,535 kg)
Gross Vehicle Weight Rating and manufactured
for sale and use in the United States are
required to comply with the Federal
Government's Exterior Noise Regulations.
These vehicles can be identified by the Noise
Emission Control Label located in the operator's
compartment.
Required Maintenance For Noise Control
Systems

The following maintenance services must be
performed every six months or 7,500 miles
(12,000 km) whichever comes first, to ensure
proper operation of the noise control systems.
In addition, inspection and service should be
performed anytime a malfunction is observed
or suspected. Proper maintenance of the
entire vehicle will help the effectiveness of the
noise control systems.

Exhaust System
Inspect the entire exhaust system for leaks and
damaged parts. Devices such as hangers,
clamps, and U-bolts should be tight and in good
condition. Damaged components, burned or
blown out mufflers, burned or rusted out
exhaust pipes should be replaced according to
the procedures and specifications outlined in
the appropriate service manual.
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TECHNICAL SPECIFICATIONS463
CHASSIS
Component Fluid, Lubricant, or Genuine Part
Automatic Transmission – Eight-Speed Automatic Use only Mopar ZF 8&9 Speed ATF Automatic Transmission Fluid, or
equivalent. Failure to use the correct fluid may affect the function or
performance of your transmission.
Transfer Case We recommend you use Mopar Transfer Case Lubricant for Borg Warner
44-44 and 44-45.
Front and Rear Axle We recommend you use SAE 75W-85 HD Ram GL-5 Synthetic Axle
Lubricant in 9.25 Front, 11.5 and 12.0 (Single Rear Wheel) Rear Axles.
Use Mopar GL-5 Synthetic Gear Lubricant SAE 75W-140 in 12.0 (Dual
Rear Wheel) Rear axles. Limited slip additive is required for limited slip
axles.
Brake Master Cylinder We recommend you use Mopar DOT 3.
Power Steering Reservoir We recommend you use Mopar Power Steering Fluid +4 or Mopar ATF+4
Automatic Transmission Fluid.
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466TECHNICAL SPECIFICATIONS
CHASSIS
Component Fluid, Lubricant, or Genuine Part
Automatic Transmission – 6.7L Diesel with 68RFE Only use ATF+4 Automatic Transmission Fluid. Failure to use ATF+4 fluid
may affect the function or performance of your transmission. We
recommend Mopar ATF+4 fluid.
Automatic Transmission – 6.7L Diesel with AISIN (AS69RC) Only use Mopar ASRC Automatic Transmission Fluid or equivalent.Failure
to use the proper fluid may affect the function or performance of your
transmission
Transfer Case We recommend you use Mopar BW44–44 Transfer Case Fluid.
Front and Rear Axle Fluid (2500/3500) We recommend you use SAE 75W-85 HD Ram GL-5 Synthetic Axle
Lubricant in 9.25 Front, 11.5 and 12.0 (Single Rear Wheel) Rear Axles.
Use Mopar GL-5 Synthetic Gear Lubricant SAE 75W-140 in 12.0 (Dual
Rear Wheel) Rear axles. Limited slip additive is required for limited slip
axles.
Brake Master Cylinder We recommend you use Mopar DOT 3.

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554 Diesel Fuel System, Re-Priming
..................... 412Differential, Limited Slip................................ 270Disabled Vehicle Towing................................ 381Disposal Antifreeze (Engine Coolant)....................... 420Do Not Disturb............................................... 545Door Ajar........................................................ 133Door Ajar Light............................................... 133Door LocksAutomatic.................................................... 30Doors............................................................... 26Draining Fuel/Water Separator Filter............ 409Driver’s Seat Back Tilt..................................... 33DrivingOff-Pavement............................................ 261Off-Road.................................................... 261Through Flowing, Rising, Or Shallow Standing Water..................................... 343Dual Rear Wheels................................ 445, 452
E
Electric Brake Control System....................... 145Anti-Lock Brake System............................. 144Electronic Roll Mitigation................. 149, 153Electrical Power Outlets................................... 86Electronic Range Select (ERS)............. 238, 243Electronic Stability Control (ESC)...................146Electronic Throttle Control Warning Light...... 132Electronically Shifted Transfer Case.... 246, 250Emergency Braking........................................ 231
Emergency, In Case OfFreeing Vehicle When Stuck..................... 380Hazard Warning Flasher........................... 346Jump Starting........................................... 375Emission Control System Maintenance........ 143Engine......................................... 396, 397, 398Air Cleaner................................................ 403Block Heater.................................... 220, 229Break-In Recommendations..................... 230Compartment.................................. 397, 398Compartment Identification...................... 396Coolant (Antifreeze)......................... 461, 464Exhaust Gas Caution....................... 209, 456Fails To Start............................................ 216Flooded, Starting...................................... 216Fuel Requirements.......................... 454, 459Identifcation.................................... 397, 398Idling........................................................ 226Jump Starting........................................... 375Oil..................................401, 459, 461, 464Oil Filler Cap.................................... 396, 402Oil Filter.................................................... 403Oil Reset................................................... 115Oil Selection.................................... 401, 459Oil Synthetic............................................. 403Overheating.............................................. 379Runaway................................................... 319Starting..................................................... 214Engine Oil Viscosity....................................... 402
Enhanced Accident Response Feature...189, 384

Entry System, Illuminated................................54Ethanol.......................................................... 454Exhaust Brake............................................... 232Exhaust Gas Cautions.......................... 209, 456Exhaust System..........................209, 416, 425Exterior Lighting...............................................48Exterior Lights........................................ 48, 212
F
FiltersAir Cleaner
................................................ 403Air Conditioning................................. 69, 406Engine Fuel............................................... 409Engine Oil............................... 403, 461, 464Engine Oil Disposal................................... 403FlashersTurn Signals.............................. 51, 141, 212Flash-To-Pass...................................................50Flat Tire Stowage.......................................... 372Fluid Capacities................................... 459, 460Fluid Leaks.................................................... 212Fluid Level ChecksBrake........................................................ 421Fluid, Brake................................................... 463Fluids And Lubricants........................... 461, 464Fog Lights.............................................. 51, 355Fold Flat Load Floor.........................................84Fold-Flat Seats.................................................33Forward Collision Warning............................ 160Four Wheel Drive........................................... 246

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556 J
Jack Location
................................................. 365Jump Starting................................................ 375
K
Key Fob Panic Alarm
................................................. 15Programming Additional Key Fobs....... 16, 24Key Fob Battery Service (Remote
Keyless Entry).................................................. 15
Key Fob Programming (Remote Keyless Entry).. 16
Keyless Enter-N-Go........................28, 214, 218Lock The Vehicle’s Doors....... 476, 494, 514Passive Entry............................................... 28Passive Entry Programming............. 494, 514Keys................................................................. 14Replacement............................................... 24
L
Lane Change And Turn Signals........................ 51Lane Change Assist......................................... 52LaneSense.................................................... 306Latches.......................................................... 212Hood........................................................... 74Lead Free Gasoline........................................ 454Leaks, Fluid................................................... 212Life Of Tires................................................... 439Light Bulbs........................................... 212, 351
Lights............................................................ 212Air Bag.................................... 130, 182, 210Automatic High Beam.................................. 49Brake Assist Warning............................... 148Brake Warning.......................................... 131Bulb Replacement.................................... 351Cab Top Clearance................................... 357Cargo........................................................... 52Center Mounted Stop............................... 356Courtesy/Reading....................................... 53Cruise....................................................... 141Daytime Running......................................... 49
Electronic Stability Program(ESP) Indicator... 132
Exterior...............................................48, 212Fog........................................................... 355Four Wheel Drive Indicator....................... 255Hazard Warning Flasher........................... 346Headlights............................................ 48, 50High Beam................................................... 49Hill Descent Control Indicator................... 149Illuminated Entry......................................... 54Interior......................................................... 53Lights On Reminder..................................... 51Low Fuel................................................... 135Malfunction Indicator (Check Engine)....... 133Park.......................................................... 140Passing........................................................ 50Seat Belt Reminder.................................. 130Security Alarm.......................................... 132Service..................................................... 351
Side Marker.............................................. 357Traction Control........................................ 148Transfer Case........................................... 255Turn Signals............51, 141, 212, 353, 355Warning Instrument Cluster Descriptions................................ 132, 141Limited-Slip Differential....................... 270, 424Load Shed Battery Saver Mode..................... 129Load Shed Battery Saver On......................... 129Load Shed Electrical Load Reduction........... 129Load Shed Intelligent Battery Sensor............ 129Loading Vehicle............................................. 324Tires.......................................................... 433LocksAutomatic Door............................................30Child Protection...........................................30Power Door..................................................27Low Tire Pressure System............................. 163Lubrication, Body.......................................... 414Lug Nuts/Bolts.............................................. 452
M
Maintenance....................................................73Maintenance Free Battery............................ 400Maintenance Plan......................................... 391Maintenance Schedule............... 385, 389, 391Malfunction Indicator Light
(Check Engine)..................................... 133, 143

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558 Power Seats Down
........................................................... 35Forward....................................................... 35Rearward..................................................... 35Recline........................................................ 35Tilt............................................................... 35Up................................................................ 35Power Steering Fluid...................................... 463Pregnant Women And Seat Belts...................180PretensionersSeat Belts.................................................. 180
R
Radial Ply Tires.............................................. 437Radiator Cap (Coolant Pressure Cap).. 418, 419Radio Operation............................................ 540Rain Sensitive Wiper System........................... 56Ramp Travel Index......................................... 261Rear Axle (Differential)................................... 424Rear Camera................................................. 312Rear Cargo Area Utility Rails............................ 96Rear Cross Path............................................. 156Rear ParkSense System...................... 296, 301Rear Window, Sliding....................................... 71Reclining Rear Seats....................................... 34Recreational Towing...................................... 339Shifting Into Transfer Case Neutral (N)..... 341Shifting Out Of Transfer Case Neutral (N).. 342Reformulated Gasoline.................................. 454Refrigerant.................................................... 406
Release, Hood................................................. 74Release, Tailgate............................................. 74Reminder, Seat Belt...................................... 173Remote Keyless Entry...................................... 14Panic Alarm................................................. 15Programming Additional Key Fobs........ 16, 24Remote Start (Diesel)...................................... 21Remote Start (Gasoline).................................. 19Remote StartingExit Remote Start Mode.............................. 20Uconnect Customer Programmable Features............................. 478, 497, 516Uconnect Settings.................. 478, 497, 516Replacement Bulbs...................................... 351Replacement Keys........................................... 24Replacement Tires........................................ 439Reporting Safety Defects.............................. 550Resetting Perform Service Indicator............. 390Restraints, Child........................................... 191Restraints, Head.............................................. 38Rotation, Tires.............................................. 444
S
Safety Checks Inside Vehicle........................ 210Safety Checks Outside Vehicle..................... 212Safety Defects, Reporting............................. 550Safety Information, Tire................................ 429Safety Tips.................................................... 209Safety, Exhaust Gas...................................... 209Schedule, Maintenance................................ 385
Seat Belt Reminder....................................... 130Seat Belts............................................ 173, 210Adjustable Shoulder Belt.......................... 177Adjustable Upper Shoulder Anchorage..... 177Adjustable Upper Shoulder Belt Anchorage............................................ 177Automatic Locking Retractor (ALR)........... 180Child Restraints........................................ 191Energy Management Feature................... 180Extender................................................... 179Front Seat........................................ 173, 176Inspection................................................. 210Lap/Shoulder Belt Operation.................... 176Lap/Shoulder Belt Untwisting................... 177Operating Instructions.............................. 176Pregnant Women...................................... 180Pretensioners........................................... 180Reminder.................................................. 173Seat Belt Extender.................................... 179Seat Belt Pretensioner.............................. 180Seat Belt Reminder.................................. 173Untwisting Procedure................................ 177Seat Belts Maintenance................................ 450Seats.................................................. 33, 34, 35Adjustment...........................................33, 35Easy Entry....................................................36Folding Floor................................................84Head Restraints...........................................38

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