tow Ram 3500 2020 Repair Manual

STARTING AND OPERATING253
Alternate Procedure

1. Bring the vehicle to a complete stop.

2. With the ignition switch in the ON position
and the engine running, shift the
transmission into NEUTRAL.
3. Push the desired position on the transfer case control switch.
4. After the desired position indicator light is on (not flashing), shift the transmission
back into gear.
NOTE:
If Steps 1 or 2 of either the Preferred or Alter -
nate Procedure are not satisfied prior to
attempting the shift, then the desired posi -
tion indicator light will flash continuously
while the original position indicator light is
on, until all requirements have been met.
The ignition switch must be in the ON position
for a shift to take place and for the position
indicator lights to be operable. If the ignition
switch is not in the ON position, the shift will
not take place and no position indicator lights
will be on or flashing.
MANUALLY SHIFTED TRANSFER CASE —
I
F EQUIPPED
The transfer case provides four mode positions:
Two-Wheel Drive High Range (2H)
Four-Wheel Drive Lock High Range (4H)
N (Neutral)
Four-Wheel Drive Low Range (4L)
For additional information on the appropriate
use of each transfer case mode position, see
the information below:
2H
Two-Wheel Drive High Range — This range is for
normal street and highway driving on dry, hard
surfaced roads.
4H
Four-Wheel Drive Lock High Range — This range
locks the front and rear driveshafts together
forcing the front and rear wheels to rotate at the
same speed. Additional traction for loose,
slippery road surfaces only. N (Neutral)
N (Neutral) — This range disengages both the
front and rear driveshafts from the powertrain.
To be used for flat towing behind another
vehicle. Refer to “Recreational Towing” in
“Starting And Operating” for further
information.
4L
Four-Wheel Drive Low Range — This range locks
the front and rear driveshafts together forcing
the front and rear wheels to rotate at the same
speed. Additional traction and maximum pulling
power for loose, slippery road surfaces only. Do
not exceed 25 mph (40 km/h).
This transfer case is intended to be driven in the
2H position for normal street and highway
conditions such as dry, hard surfaced roads.
When additional traction is required, the 4H and
4L positions can be used to lock the front and
rear driveshafts together and force the front
and rear wheels to rotate at the same speed.
This is accomplished by simply moving the gear
selector to the desired positions once the
appropriate speed and gear requirements are
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254STARTING AND OPERATING
met. Refer to “Shifting Procedure – Manually
Shifted Transfer Case” in this section for further
information.
The 4H and 4L positions are intended for loose,
slippery road surfaces only. Driving in the 4H
and 4L positions on dry, hard surfaced roads
may cause increased tire wear and damage to
the driveline components.
The “Transfer Case Position Indicator Light” in
the instrument cluster will alert the driver that
the vehicle is in four-wheel drive and that the
front and rear driveshafts are locked together.
This light will illuminate when the transfer case
is shifted into either the 4H or 4L position. There
is no light for the 2H or NEUTRAL positions on
some models.
When operating your vehicle in 4L, the engine
speed is approximately three times that of the
2H or 4H positions at a given road speed. Take
care not to overspeed the engine and do not
exceed 25 mph (40 km/h).
Proper operation of four-wheel drive vehicles
depends on tires of equal size, type and
circumference on each wheel. Any difference
will adversely affect shifting and can cause
damage to the drivetrain. NOTE:
Do not attempt to make a shift while only the
front or rear wheels are spinning, as this can
cause damage to driveline components.
Because four-wheel drive provides improved
traction, there is a tendency to exceed safe
turning and stopping speeds. Do not go faster
than road conditions permit.
NOTE:
Delayed shifts out of four-wheel drive may be
experienced due to uneven tire wear, low or
uneven tire pressures, excessive vehicle
loading, or cold temperatures.Two-Wheel Drive High Range (2H)
Two-Wheel Drive High Range — This range is for
normal street and highway driving on dry hard
surfaced roads.
Four-Wheel Drive High Range (4H)
Four-Wheel Drive High Range — This range locks
the front and rear driveshafts together forcing
the front and rear wheels to rotate at the same
speed. Additional traction for loose, slippery
road surfaces only.
N (Neutral)
N (Neutral) — This range disengages the front
and rear driveshafts from the powertrain. To be
used for flat towing behind another vehicle.
Refer to “Recreational Towing” in “Starting And
Operating” for further information.
Four-Wheel Drive Low Range (4L)
Four-Wheel Drive Low Range — This range locks
the front and rear driveshafts together forcing
the front and rear wheels to rotate at the same
speed. Additional traction and maximum pulling
power for loose, slippery road surfaces only. Do
not exceed 25 mph (40 km/h).
WARNING!
You or others could be injured or killed if you
leave the vehicle unattended with the transfer
case in the NEUTRAL position without first
fully engaging the parking brake. The transfer
case NEUTRAL position disengages both the
front and rear drive shafts from the
powertrain and will allow the vehicle to roll,
even if the transmission is in PARK. The
parking brake should always be applied when
the driver is not in the vehicle.

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256STARTING AND OPERATING
AIR SUSPENSION SYSTEM — IF EQUIPPED
DESCRIPTION
This air suspension system is a rear leveling ride
height system. The main purpose of this system
is to maintain the truck’s rear ride height level.
There are two selectable heights that can be
chosen based on your operating conditions.
The system requires that the ignition be in the
ON/RUN position or the engine running with
zero vehicle speed for all user requested
changes and load leveling.

Rear Leveling Ride Height Switch
Normal Ride Height (NRH)
– This is the standard
position of the suspension and is meant for
normal driving. It will automatically adjust to
maintain the rear ride height as conditions
change.
Alternate Trailer Height (ATH) – Lowers the
vehicle approximately 1 inch (25 mm) for a level
truck, to be used as required while trailer
towing. It will automatically adjust to maintain
the rear ride height as conditions change.
Trailer Decoupling/Unloading - The air
suspension system will continue to load level
after the vehicle has been turned off for
10 minutes without compressor activation. This
allows for easy removal of a trailer and/or load
from the back of the truck by maintaining the
ride height. After 10 minutes you will need to
turn the ignition to the run position for the air
suspension to re-level due to addition/removal
of load in the vehicle. If the air suspension
system is disabled using the settings menu (Tire
Jack Mode, Transport Mode, Alignment Mode,
or Bed Lowering Mode) the system will remain
disabled when the vehicle is turned off.
Reactivating the air suspension can be
accomplished via the settings menu or driving the vehicle above 5 mph (8 km/h) for Tire Jack
Mode, Alignment Mode, Transport Mode and
Bed Lowering Mode.
NOTE:
Most 3500 models will not lower to Alternate
Trailer Height (ATH) when unloaded.
Refer to “Trailer Towing” in “Starting And
Operating” for further information.
AIR SUSPENSION MODES
The air suspension system has multiple modes
to protect the system in unique situations:
Tire/Jack Mode
To assist with changing a tire, the air
suspension system has a feature which allows
the automatic leveling to be disabled. This
mode is intended to be enabled with the engine
running. Refer to “Instrument Cluster Display”
WARNING!
The air suspension system uses a high
pressure volume of air to operate the system.
To avoid personal injury or damage to the
system, see an authorized dealer for service.

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STARTING AND OPERATING257
in “Getting To Know Your Instrument Panel” or
“Uconnect Settings” in “Multimedia” (if
equipped with a touch screen radio) for further
information.
NOTE:
This mode is intended to be enabled with the
engine running.
Transport Mode
For towing your vehicle with four wheels off the
road, the air suspension system has a feature
which will put the vehicle below Normal Ride
Height (NRH) and disable the automatic load
leveling system. This mode is intended to be
enabled with engine running. Refer to
“Instrument Cluster Display” in “Getting To
Know Your Instrument Panel” or “Uconnect
Settings” in “Understanding Your Instrument
Panel” if equipped with a touch screen radio for
further information.
NOTE:
This mode is intended to be enabled with the
engine running. Wheel Alignment Mode
Before performing a wheel alignment this mode
must be enabled. Refer to “Instrument Cluster
Display” in “Getting To Know Your Instrument
Panel” or “Uconnect Settings” in “Multimedia”
(if equipped with a touch screen radio) for
further information.
NOTE:
This mode is intended to be enabled with the
engine running.
Bed Lowering Mode
This setting is used to lower the rear suspension
to the lowest possible height and disable the air
suspension system. It enables easier loading/
unloading of the truck and makes it easier to
hook up trailers. Refer to “Instrument Cluster
Display” in “Getting To Know Your Instrument
Panel” or “Uconnect Settings” in
“Understanding Your Instrument Panel” if
equipped with a touch screen radio for further
information.
Protection Strategy
In order to “protect” the air suspension system,
the vehicle will disable load leveling as required
(suspension overloaded, battery charge low,
etc.). Load leveling will automatically resume as
soon as system operation requirements are
met. See an authorized dealer if system does
not resume.
INSTRUMENT CLUSTER DISPLAY
M
ESSAGES
When the appropriate conditions exist, a
message will appear in the instrument cluster
display. Refer to “Instrument Cluster Display” in
“Getting To Know Your Instrument Panel” for
further information.
An audible chime will be heard whenever a
system error has been detected.
See an authorized dealer for system service if
normal operation does not resume.5

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STARTING AND OPERATING267
Crossing Puddles, Pools, Flooded Areas Or
Other Standing Water – Puddles, pools,
flooded or other standing water areas
normally contain murky or muddy waters.
These water types normally contain hidden
obstacles and make it difficult to determine
an accurate water depth, approach angle,
and bottom condition. Murky or muddy water
holes are where you want to hook up tow
straps prior to entering. This makes for a
faster, cleaner and easier vehicle recovery. If
you are able to determine you can safely
cross, than proceed using the low and slow
method.
Crossing Ditches, Streams, Shallow Rivers Or
Other Flowing Water – Flowing water can be
extremely dangerous. Never attempt to cross
a fast running stream or river even in shallow
water. Fast moving water can easily push
your vehicle downstream sweeping it out of
control. Even in very shallow water, a high
current can still wash the dirt out from around your tires putting you and your vehicle
in jeopardy. There is still a high risk of
personal injury and vehicle damage with
slower water currents in depths greater than
the vehicle's running ground clearance. You
should never attempt to cross flowing water
which is deeper than the vehicle's running
ground clearance. Even the slowest current
can push the heaviest vehicle downstream
out of control if the water is deep enough to
push on the large surface area of the
vehicle's body. Before you proceed deter
-
mine the speed of the current, the water's
depth, approach angle, bottom condition and
if there are any obstacles, then cross at an
angle heading slightly upstream using the
low and slow technique.
AIRING DOWN FOR OFF-ROAD DRIVING

Running lower tire pressure off-road can improve
your ride comfort and vehicle traction. Reducing
the tire air pressure allows the tire to bulge
slightly, improving its surface area for better
flotation and ability to mold or form to the ground
contour. Different terrain, tires, and vehicles
require different tire pressure. Hard surfaces like
rock and heavier vehicles require higher
pressures than softer surfaces such as sand and
lighter vehicles. You will need to experiment to
determine what is right for your situation. It is
easier and faster to let air out than it is to replace
it. Start high and lower it as required. Remember
you must return the tires to normal air pressure
before driving on road or at highway conditions.
Be sure you have a way to return the tires to their
normal on road air pressure.

CAUTION!
Muddy waters can reduce the cooling system
effectiveness by depositing debris onto the
radiator.
WARNING!
Never drive through fast moving deep water. It
can push your vehicle downstream, sweeping
it out of control. This could put you and your
passengers at risk of injury or drowning.CAUTION!
Reduced tire pressure increases the risk of
tire damage and may cause tire unseating
with total loss of air pressure. To reduce the
risk of tire unseating, while at a reduced tire
pressure, drive at slower speeds and avoid
sharp turns or abrupt maneuvers.
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268STARTING AND OPERATING
VEHICLE RECOVERY
If you drive off-road, you may encounter a
situation where you will need to recover your
vehicle. Vehicle recovery should always be
given consideration before attempting a
questionable obstacle. You should never go
off-road driving without the ability to recover
your vehicle from a situation. Having another
vehicle with you usually works best for most
situations. The first thing to do is assess the
situation. Why are you stuck? Are you hung up
on something? Would it be easier to go forward
or to go backward? Can you still move the
vehicle? Is there an anchor point to winch to?
Are you alone or do you have another vehicle to
help? Is there high risk of vehicle damage
during the recovery process? Answering these
questions will help you determine the best
method of recovery. If you can still move the
vehicle slightly and the only issue is slick
ground, then rock cycling your vehicle would be
the first choice. If you have ample room, an
additional vehicle and there is low risk of
vehicle impact on the surroundings, then using
a tow strap to the vehicle tow hooks would be
fast and easy. If the vehicle is severely hung up or in a situation where great care needs to be
taken during the recovery, then nothing can do
the job better than a winch. If you are severely
hung up on something you should jack the
vehicle up and stack something under the
wheels to allow the vehicle to roll off the object
without causing further damage. This should be
tried before attempting any recovery method.
Rock Cycling Your Vehicle – Rock cycling your
vehicle is one of the easiest, fastest and
most commonly used methods. This simply
involves shifting your vehicle from DRIVE to
REVERSE, while applying throttle after each
shift. During this process, for additional trac
-
tion, try turning your steering wheel quickly
left and right no more than a quarter turn. If
you are stuck in mud, sand, or snow try spin -
ning your tires during this process to clean
the debris from the tread and improve the
traction. You want to create a rocking motion
with the vehicle. This helps build vehicle momentum, which hopefully gets you out.
Remember to ease off and on the accelerator
before and after the shift. If after a few rock
cycles your vehicle is not free, stop and try
another method of recovery. Continuous rock
cycling will only cause unnecessary damage
to your vehicle and the environment.Using The Tow Hooks With A Tow Strap
– Tow
straps are a quick and easy way to recover
your vehicle from minor situations if you have
a secondary vehicle which is not stuck. The
tow hooks on your vehicle are designed to
take the abusive force generated during
vehicle recovery. Do not use the bumper or
any other vehicle component as an attach -
ment point. Using tow straps requires coordi -
nation between the two drivers. Good
communication and line of sight are required
for a safe recovery. First connect the tow
strap to the correct attachment points on
both vehicles. There should be a least 20 to
CAUTION!
Pulling the vehicle off an obstacle, without
first clearing the object, may result in
additional underbody damage.
CAUTION!
Damage can occur when spinning your tires
at an excessive high speed. Do not spin your
tires faster than an indicated 30 mph
(48 km/h).

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STARTING AND OPERATING269
30 feet (6 to 9 meters) between the vehicles
to allow for a safe recovery. If necessary join
two tow straps together using a 1.5 inch hard
wood dowel. This will keep the straps from
becoming knotted and is safer than using a
clevis pin if the strap breaks. Next have the
tow vehicle backup, leaving two to three feet
worth of slack in the strap. Then the tow
vehicle, using light throttle, should accelerate
tightening the strap providing the pulling
force needed to free the vehicle. The vehicle
being recovered should assist in the
recovery, at the time of the snap, by slowly
spinning the tires in the same direction as
the pulling vehicle. After the vehicle becomes
free, the driver of the previously stuck vehicle
should signal they are free and should hit
their brakes stopping both vehicles. The
driver of the pulling vehicle should let off the
throttle without using the brakes, once
signaled by the other driver. This sequence is
important to avoid having the recovered
vehicle hit the pulling vehicle.
Winching (Refer To “Winch Operation” For
Additional Information) – Winching is most
commonly used in the following situations:
there is no support vehicle available, a high
controlled force is required to recover the
vehicle, there is a high risk of environmental
or vehicle damage, or where nothing else
seems to work. A winch can deliver a high
pulling force with a great deal of control. It
allows you to walk the vehicle out of the situ -
ation in a slow controlled manner. This
control works well for avoiding further vehicle
damage. Once you decide it is time to use the
winch look for a good anchor point. It needs
to be strong enough to hold more than the vehicle's weight and provide a direction of
pull as straight as possible. Use block and
tackle if necessary to improve the angle of
pull or increase the winch's pulling force. If
the anchor point is a tree use a strap around
its base and hook the cable to the strap. If it
is another vehicle, then place that vehicle in
PARK and block the front tires. If you cannot
find an anchor point within reach try using
your spare tire by burying it. Once you have
determined an anchor point hook up the
cable, ensuring there are a least five wraps of
cable left on the drum, and place a floor mat
or something else over the strung out cable.
Placing something over the strung out cable
helps keep the cable on the ground if it
breaks. Next, place the vehicle in FIRST gear
and apply a very light throttle as you power
the winch in. Be careful not to allow slack in
the cable as you recover the vehicle. Do not
try to guide the cable into the drum. If it starts
to bunch up on one end, let it. You can
re-spool the cable afterwards. Never use a
winch cable as a tow strap and always stand
back while winching.
WARNING!
Never use tow straps with end hooks or link
two straps with a clevis pin. These heavy
metal objects could become projectiles if a
strap breaks, which could cause severe
injury. Never leave more than 2 to 3 feet
(0.60 to 1 meter) of slack in the strap. More
slack than this greatly increases the risk of
injury and vehicle damage. Always keep
everyone at least 30 feet (9 meters) away
from a strapping or winching situation.
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STARTING AND OPERATING273
(Continued)
(Continued)
OPERATING YOUR WINCH General Information
Practice using your winch before you get stuck.
Some key points to remember when using your
winch are:
Always take your time to assess the situation
and plan your pull carefully.
Always take your time when using a winch.
Use the right equipment for the situation.
Always wear leather gloves and do not allow
the synthetic rope to slip through your hands
when handling the rope.
Only the operator should handle the synthetic
rope and remote control.
Think safety at all times.
Vehicle Recovery Using The Winch
WARNING!
Failure to observe any of these warnings
regarding proper winch usage may result in
severe injury.
Always use supplied hook strap to hold the
hook when spooling wire rope in or out.
Never use as a hoist.
Never use to move persons.
Never exceed winch or synthetic rope rated
capacity.
Always wear heavy leather gloves when
handling the synthetic rope.
Never touch synthetic rope or hook while in
tension or under load.
Never engage or disengage clutch if winch
is under load, synthetic rope is in tension,
or rope drum is moving.
Always stand clear of synthetic rope and
load and keep others away during winching.
Always keep hands and clothing clear of the
synthetic rope, hook and fairlead opening
during operation and when spooling.
Never wrap synthetic rope back onto itself.
Always use a choker chain, wire choker
rope or tree trunk protector on the anchor.
Never attach a recovery strap to the winch
hook to increase the length of a pull.
Never attempt to tow a vehicle with the
recovery strap attached directly to the
winch hook.
Never use bungee or kinetic straps that
develop tremendous and potentially
dangerous amounts of force when
stretched.
Always disconnect the remote control when
not in use.
Never winch when there are less than
10 wraps of synthetic rope around the
winch drum.
Always pass remote control through a
window to avoid pinching lead in door,
when using remote inside a vehicle.
Never leave the remote control plugged
into the winch while free spooling, rigging or
sitting idle.
WARNING! (Continued)
CAUTION!
Always know your winch: Take the time to
fully read and understand the included
Installation and Operations Guide, and
Basic Guide to Winching Techniques, in
order to understand your winch and the
winching operation.
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278STARTING AND OPERATING
synthetic rope tends to stack up at one end of
the drum. This stack can become large
enough to cause serious damage to the
winch. So, line up pulls as straight ahead as
possible and stop winching if the synthetic
rope comes close to the tie rods or mounting
plate. To fix an uneven stack, spool out that
section of the rope and reposition it to the
opposite end of the drum, which will free up
space for continued winching.
15. Secure vehicle. Once recovery of the vehicle is complete, be sure to secure the vehicle's
brakes and shift the transmission to PARK.
Release tension in the synthetic rope.
16. Disconnect the synthetic rope, and disconnect from the anchor.
17. Rewind the synthetic rope. The person handling the synthetic rope should walk the
rope in and not let it slide through the hand,
control the winch at all times.
Rewinding The Synthetic Rope

NOTE:
How to spool under no load: Arrange the remote
control lead so it cannot be caught in the winch.
Arrange the synthetic rope so it will not kink or
tangle when spooled. Be sure any synthetic
rope already on the spooling drum is wound
tightly and evenly layered. Tighten and
straighten the layer if necessary. Keep the
synthetic rope under light tension and spool the
rope back and onto the winch drum in even
layers. Stop frequently to tighten and straighten
the layers as necessary. Repeat this process until the winch hook is the same distance as the
full length of the remote control from the winch.
Pinch the hook between your thumb and fore
-
finger and attach the hook strap. Hold the hook
strap between the thumb and forefinger to keep
tension on the synthetic rope. Walk the
synthetic rope towards the fairlead, carefully
spooling in the remaining rope by pulsing the
remote control switch.
18. Store the hook on the most outboard loop of
the hawse fairlead.

Hook In Stored Position

19. Disconnect the remote control. Disconnect the remote control cord from the control box
and store in a clean and dry place. Winching
operations are now complete. Put the cap
on the solenoid plug-in.
WARNING!
To prevent serious injury, NEVER put your
fingers inside the hook area as you are
powering-in.

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STARTING AND OPERATING279
NOTE:
Always store the remote control in a protected,
clean, dry area.
RIGGING TECHNIQUES
Various winching situations will require
application of other winching techniques. These
could range from too little distance to achieve
maximum pull using straight line rigging, simply
increasing pulling power, or maintaining a
straight-line pulling situation. You will have to
assess what technique is correct for your
situation. Think "safety" at all times.
How To Change The Pulling Direction

Change Pulling Directions

All winching operations should have a straight
line from the winch to the object being pulled. This minimizes the synthetic rope collecting on
one side of the drum affecting pulling efficiency
and damaging synthetic rope. A snatch block,
secured to a point directly in front of the vehicle
will enable you to change your pulling direction
while still allowing the synthetic rope to be at
90° to wind properly onto the spooling drum.
Increasing Pulling Power
In some cases, you may find yourself needing
more pulling power. The use of snatch blocks
increases mechanical advantage and that
increases your pulling power.
Double Line

Wire Rope Routing

Because pulling power decreases with the
number of layers of synthetic rope on the winch drum, you can use a snatch block to double line
out more rope. This decreases the number of
layers of synthetic rope on the drum, and
increases pulling power. Start by feeding out
enough synthetic rope to free the winch hook.
Attach the hook to your vehicle's frame/tow
hook and run the rope through a snatch block.
Disengage the clutch and, using the snatch
block, pull out enough synthetic rope to reach
your anchor point. Do not attach the hook to the
mounting kit. Secure to the anchor point with a
tree trunk protector or choker chain. Attach the
clevis/shackle. Attach the shackle to the two
ends of the strap/chain, being careful not to
over tighten (tighten and back-off 1/2 turn).
FUEL SAVER TECHNOLOGY — GAS ENGINE
(IF EQUIPPED)
This feature offers improved fuel economy by
shutting off four of the engine's eight cylinders
during light load and cruise conditions. The
system is automatic with no driver inputs or
additional driving skills required.
NOTE:
This system may take some time to return to full
functionality after a battery disconnect.
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