towing Ram 3500 Chassis Cab 2020 User Guide

SAFETY123
Towing With HSA
HSA will also provide assistance to mitigate roll
back while towing a trailer.
Disabling And Enabling HSA
This feature can be turned on or turned off. To
change the current setting, proceed as follows:
If disabling HSA using your instrument cluster
display, refer to “Instrument Cluster Display”
in “Getting To Know Your Instrument Panel”
for further information.
If disabling HSA using Uconnect Settings,
refer to “Uconnect Settings” in “Multimedia”
for further information.
For vehicles not equipped with an instrument
cluster display, perform the following steps:

1. Center the steering wheel (front wheels pointing straight forward).

2. Shift the transmission into PARK.
3. Apply the parking brake.
4. Start the engine. 5. Rotate the steering wheel slightly more than
one-half turn to the left.
6. Push the “ESC OFF” button located in the lower switch bank below the climate control
four times within 20 seconds. The “ESC Off
Indicator Light” should turn on and turn off
two times.
7. Rotate the steering wheel back to center and then an additional slightly more than
one-half turn to the right.
8. Place the ignition to the OFF mode and then back to ON. If the sequence was completed
properly, the “ESC Off Indicator Light” will
blink several times to confirm HSA is
disabled.
9. Repeat these steps if you want to return this feature to its previous setting.
WARNING!
If you use a trailer brake controller with your
trailer, the trailer brakes may be activated
and deactivated with the brake switch. If
so, there may not be enough brake pres -
sure to hold both the vehicle and the trailer
on a hill when the brake pedal is released.
In order to avoid rolling down an incline
while resuming acceleration, manually acti -
vate the trailer brake or apply more vehicle
brake pressure prior to releasing the brake
pedal.
HSA is not a parking brake. Always apply
the parking brake fully when exiting your
vehicle. Also, be certain to place the trans -
mission in PARK.
Failure to follow these warnings can result
in a collision or serious personal injury.
4

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SAFETY127
NOTE:
The “ESC Activation/Malfunction Indicator
Light” and the “ESC OFF Indicator Light”
come on momentarily each time the ignition
is turned on.
Each time the ignition is turned on, the ESC
system will be on even if it was turned off
previously.
The ESC system will make buzzing or clicking
sounds when it is active. This is normal; the
sounds will stop when ESC becomes inactive
following the maneuver that caused the ESC
activation.
The “ESC Off Indicator Light” indi -
cates the customer has elected to
have the Electronic Stability Control
(ESC) in a reduced mode.
Electronic Roll Mitigation (ERM)
Electronic Roll Mitigation (ERM) anticipates the
potential for wheel lift by monitoring the driver’s
steering wheel input and the speed of the
vehicle. When ERM determines that the rate of
change of the steering wheel angle and
vehicle’s speed are sufficient to potentially
cause wheel lift, it then applies the appropriate brake and may also reduce engine power to
lessen the chance that wheel lift will occur. ERM
can only reduce the chance of wheel lift occur
-
ring during severe or evasive driving maneu -
vers; it cannot prevent wheel lift due to other
factors, such as road conditions, leaving the
roadway, or striking objects or other vehicles.
NOTE:
ERM is disabled anytime the ESC is in “Full Off”
mode (if equipped). Refer to “Electronic Stability
Control (ESC)” in this section for a complete
explanation of the available ESC modes.
Trailer Sway Control (TSC)
Trailer Sway Control (TSC) uses sensors in the
vehicle to recognize an excessively swaying
trailer and will take the appropriate actions to
attempt to stop the sway. TSC will become
active automatically once an excessively
swaying trailer is recognized.
NOTE:
TSC cannot stop all trailers from swaying.
Always use caution when towing a trailer and
follow the trailer tongue weight recommenda -
tions. Refer to “Trailer Towing” in “Starting And
Operating” for further information.
When TSC is functioning, the “ESC Activation/
Malfunction Indicator Light” will flash, the
engine power may be reduced and you may feel
the brakes being applied to individual wheels to
attempt to stop the trailer from swaying. TSC is
disabled when the ESC system is in the “Partial
Off” or “Full Off” modes.
WARNING!
Many factors, such as vehicle loading, road
conditions and driving conditions, influence
the chance that wheel lift or rollover may
occur. ERM cannot prevent all wheel lift or roll
overs, especially those that involve leaving
the roadway or striking objects or other
vehicles. The capabilities of an
ERM-equipped vehicle must never be
exploited in a reckless or dangerous manner
which could jeopardize the user's safety or
the safety of others.
WARNING!
If TSC activates while driving, slow the vehicle
down, stop at the nearest safe location, and
adjust the trailer load to eliminate trailer
sway.
4

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202STARTING AND OPERATING
ENGINE BREAK-IN RECOMMENDATIONS —
GAS ENGINE
A long break-in period is not required for the
engine and drivetrain (transmission and axle) in
your vehicle.
Drive moderately during the first 300 miles
(500 km). After the initial 60 miles (100 km),
speeds up to 50 or 55 mph (80 or 90 km/h) are
desirable.
While cruising, brief full-throttle acceleration
within the limits of local traffic laws contributes
to a good break-in. Wide-open throttle accelera-
tion in low gear can be detrimental and should
be avoided.
The engine oil installed in the engine at the
factory is a high-quality energy conserving type
lubricant. Oil changes should be consistent with
anticipated climate conditions under which
vehicle operations will occur. For the recom -
mended viscosity and quality grades, refer to
“Fluids And Lubricants” in “Technical Specifica-
tions”. NOTE:
A new engine may consume some oil during its
first few thousand miles (kilometers) of opera
-
tion. This should be considered a normal part of
the break-in and not interpreted as a problem.
Please check your oil level with the engine oil
indicator often during the break in period. Add
oil as required.
ENGINE BREAK-IN RECOMMENDATIONS —
DIESEL ENGINE
The Cummins® Turbo Diesel engine does not
require a break-in period due to its construction.
Normal operation is allowed, providing the
following recommendations are followed:
Warm up the engine before placing it under
load.
Do not operate the engine at idle for
prolonged periods.
Use the appropriate transmission gear to
prevent engine lugging.
Observe vehicle oil pressure and tempera -
ture indicators.
Check the coolant and oil levels frequently.
Vary throttle position at highway speeds
when carrying or towing significant weight.
NOTE:
Light duty operation such as light trailer towing
or no load operation will extend the time before
the engine is at full efficiency. Reduced fuel
economy and power may be seen at this time.
For additional vehicle break-in requirements,
refer to “Trailer Towing” in “Starting And Oper -
ating” of the Owner’s Manual.
Because of the construction of the Cummins®
Turbo Diesel engine, engine run-in is enhanced
by loaded operating conditions which allow the
engine parts to achieve final finish and fit during
the first 6,000 miles (10,000 km).
CAUTION!
Never use Non-Detergent Oil or Straight
Mineral Oil in the engine or damage may
result.

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STARTING AND OPERATING203
DIESEL EXHAUST BRAKE (ENGINE
BRAKING)
The purpose of the exhaust brake (engine
braking) feature is to supply negative (braking)
torque from the engine. Typically, the engine
braking is used for, but not limited to, vehicle
towing applications where vehicle braking can
be achieved by the internal engine power,
thereby sparing the mechanical brakes of the
vehicle.
Benefits of the exhaust brake are:
Vehicle driving control.
Reduced brake fade.
Longer brake life.
Faster cab warm-up.
The exhaust brake feature will only function
when the driver toggles it on by pushing the
exhaust brake button until the "Exhaust Brake
Indicator" is illuminated. Normal (Full Strength)
exhaust brake mode is indicated by a yellow
"Exhaust Brake Indicator".
Exhaust Brake Switch

Once the "Exhaust Brake Indicator” is illumi-
nated and the vehicle is moving faster than
5 mph (8 km/h); the exhaust brake will auto -
matically operate when the driver removes
pressure from the accelerator pedal. Exhaust
braking is most effective when the engine RPM
is higher. The automatic transmission will down -
shift more aggressively in TOW/HAUL mode
when the exhaust brake is enabled to increase
brake performance. NOTE:
For optimum braking power it is recommended
to use the exhaust brake while in TOW/HAUL
mode.
The exhaust brake feature can also be used to
reduce the engine warm up time. To use the
exhaust brake as a warm-up device, the vehicle
must be stopped or moving less than 5 mph
(8 km/h), the "Exhaust Brake Indicator" must be
on, and the coolant temperature must be below
180°F (82°C) and ambient temperature below
60°F (16°C).
WARNING!
Do not use the exhaust brake feature when
driving in icy or slippery conditions as the
increased engine braking can cause the rear
wheels to slide and the vehicle to swing
around with the possible loss of vehicle
control, which may cause an accident
possibly resulting in personal injury or death.
CAUTION!
Use of aftermarket exhaust brakes is not
recommended and could lead to engine
damage5

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STARTING AND OPERATING209
The following indicators should be used to
ensure that you have properly engaged the
transmission into the PARK position:
When shifting into PARK, pull the gear
selector toward you and move it all the way
counterclockwise until it stops.
Release the gear selector and make sure it is
fully seated in the PARK gate.
Look at the transmission gear position
display and verify that it indicates the PARK
position (P).
With brake pedal released, verify that the
gear selector will not move out of PARK.
REVERSE (R)
This range is for moving the vehicle backward.
Shift into REVERSE only after the vehicle has
come to a complete stop. NEUTRAL (N)
Use this range when the vehicle is standing for
prolonged periods with the engine running. The
engine may be started in this range. Apply the
parking brake and shift the transmission into
PARK if you must exit the vehicle.
DRIVE (D)
This range should be used for most city and
highway driving. It provides the smoothest
upshifts and downshifts, and the best fuel
economy. The transmission automatically
upshifts through underdrive FIRST, SECOND,
and THIRD gears, direct FOURTH gear and over
-
drive FIFTH and SIXTH gears. The DRIVE posi -
tion provides optimum driving characteristics
under all normal operating conditions.
When frequent transmission shifting occurs
(such as when operating the vehicle under
heavy loading conditions, in hilly terrain, trav -
eling into strong head winds, or while towing a
heavy trailer), use the Electronic Range Select
(ERS) shift control (refer to “Electronic Range
Select (ERS) Operation” in this section for
further information) to select a lower gear
range. Under these conditions, using a lower
gear range will improve performance and
extend transmission life by reducing excessive
shifting and heat buildup.
DO NOT race the engine when shifting from
PARK or NEUTRAL into another gear range,
as this can damage the drivetrain.
CAUTION! (Continued)
WARNING!
Do not coast in NEUTRAL and never turn off
the ignition to coast down a hill. These are
unsafe practices that limit your response to
changing traffic or road conditions. You might
lose control of the vehicle and have a
collision.
CAUTION!
Towing the vehicle, coasting, or driving for any
other reason with the transmission in
NEUTRAL can cause severe transmission
damage. Refer to “Recreational Towing” in
“Starting And Operating” and “Towing A
Disabled Vehicle” in “In Case Of Emergency”
for further information.
5

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210STARTING AND OPERATING
If the transmission temperature exceeds
normal operating limits, the powertrain
controller will modify the transmission shift
schedule and expand the range of torque
converter clutch engagement. This is done to
prevent transmission damage due to over -
heating.
If the transmission becomes extremely hot or is
in danger of overheating, the “Transmission
Temperature Warning Light” may illuminate and
the transmission may operate differently until
the transmission cools down.
NOTE:
Use caution when operating a heavily loaded
vehicle at low speeds (such as towing a trailer
up a steep grade, or in stop-and-go traffic)
during hot weather. In these conditions, torque
converter slip can impose a significant addi -
tional heat load on the cooling system. Down -
shifting the transmission to the lowest possible
gear (when climbing a grade), or shifting to
NEUTRAL (when stopped in heavy traffic) can
help to reduce this excess heat generation. During cold temperatures, transmission opera
-
tion may be modified depending on engine and
transmission temperature as well as vehicle
speed. This feature improves warm up time of
the engine and transmission to achieve
maximum efficiency. Engagement of the torque
converter clutch is inhibited until the transmis -
sion fluid is warm (refer to the “Note” under
“Torque Converter Clutch” in this section).
On trucks with AS66RC or AS69RC transmis -
sion, FIFTH and SIXTH gears may be inhibited
briefly on cold starts below 41°F (5°C), and
during very cold temperatures (-4°F [-20°C] or
below), operation may briefly be limited to third
gear only. During this condition, the ability of the
vehicle to accelerate under heavily loaded
conditions may be reduced. In all cases, normal
operation will resume once the transmission
temperature has risen to a suitable level.
Transmission Limp Home Mode
Transmission function is monitored electroni -
cally for abnormal conditions. If a condition is
detected that could result in transmission
damage, Transmission Limp Home Mode is acti -
vated. In this mode, the transmission remains
in third gear (for AS66RC/AS69RC transmis -
sion) regardless of which forward gear is
selected. If an AS66RC/AS69RC equipped truck enters Limp Home Mode at highway speeds, it
will initially engage fifth gear, until the vehicle
slows to a speed where third gear can be
engaged. PARK, REVERSE, and NEUTRAL will
continue to operate. The Malfunction Indicator
Light (MIL) may be illuminated. Limp Home
Mode allows the vehicle to be driven to an
authorized dealer for service without damaging
the transmission.
In the event of a momentary problem, the trans
-
mission can be reset to regain all forward gears
by performing the following steps:

1. Stop the vehicle.

2. Shift the transmission into PARK.
3. Turn the ignition to the OFF position.
4. Wait approximately 10 seconds.
5. Restart the engine.
6. Shift into the desired gear range. If the problem is no longer detected, the trans -
mission will return to normal operation.

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212STARTING AND OPERATING
Overdrive Operation
The automatic transmission includes an elec -
tronically controlled Overdrive (FIFTH and SIXTH
gears). The transmission will automatically shift
into Overdrive if the following conditions are
present:
The gear selector is in the DRIVE position.
The transmission fluid has reached an
adequate temperature.
The engine coolant has reached an adequate
temperature.
Vehicle speed is sufficiently high.
The TOW/HAUL switch has not been
activated.
The driver is not heavily pressing the
accelerator.
Torque Converter Clutch
A feature designed to improve fuel economy
has been included in the automatic transmis -
sion on your vehicle. A clutch within the torque
converter engages automatically at calibrated
speeds. This may result in a slightly different feeling or response during normal operation in
the upper gears. When the vehicle speed drops
or during some accelerations, the clutch auto
-
matically disengages.
NOTE:
The torque converter clutch will not engage,
until the transmission fluid and engine
coolant are warm (usually after 1 to 3 miles
(2 to 5 km) of driving). Because engine speed
is higher when the torque converter clutch is
not engaged, it may seem as if the transmis -
sion is not shifting properly when cold. This is
normal. Using the Electronic Range Select
(ERS) shift control, when the transmission is
sufficiently warm, will demonstrate that the
transmission is able to shift into and out of
Overdrive.
If the vehicle has not been driven for several
days, the first few seconds of operation after
shifting the transmission into gear may seem
sluggish. This is due to the fluid partially
draining from the torque converter into the
transmission. This condition is normal and
will not cause damage to the transmission.
The torque converter will refill within five
seconds after starting the engine.
When To Use TOW/HAUL Mode
When driving in hilly areas, towing a trailer,
carrying a heavy load, etc., and frequent trans -
mission shifting occurs, push the TOW/HAUL
switch to activate TOW/HAUL mode. This will
improve performance and reduce the potential
for transmission overheating or failure due to
excessive shifting. When operating in TOW/
HAUL mode, transmission upshifts are delayed,
and the transmission will automatically down -
shift (for engine braking) when the throttle is
closed and/or during steady braking maneu -
vers.

TOW/HAUL Switch

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216STARTING AND OPERATING
NEUTRAL (N)
Use this range when the vehicle is standing for
prolonged periods with the engine running.
Apply the parking brake and shift the transmis -
sion into PARK if you must exit the vehicle. DRIVE (D)
This range should be used for most city and
highway driving. It provides the smoothest
upshifts and downshifts, and the best fuel
economy. The transmission automatically
upshifts through all forward gears. The DRIVE
position provides optimum driving characteris
-
tics under all normal operating conditions.
When frequent transmission shifting occurs
(such as when operating the vehicle under
heavy loading conditions, in hilly terrain, trav -
eling into strong head winds, or while towing a
heavy trailer), select TOW/HAUL mode or use
the Electronic Range Select (ERS) shift control
(refer to "Electronic Range Select (ERS) Opera -
tion" in this section for further information) to
select a lower gear range. Under these condi -
tions, using a lower gear range will improve
performance and extend transmission life by
reducing excessive shifting and heat buildup.
During extremely cold temperatures
(-22°F [-30°C] or below), transmission opera -
tion may be modified depending on engine and
transmission temperature as well as vehicle
speed. Normal operation will resume once the
transmission temperature has risen to a suit -
able level.Transmission Limp Home Mode
Transmission function is monitored electroni -
cally for abnormal conditions. If a condition is
detected that could result in transmission
damage, Transmission Limp Home Mode is acti -
vated. In this mode, the transmission may
operate only in certain gears, or may not shift at
all. Vehicle performance may be severely
degraded and the engine may stall. In some
situations, the transmission may not re-engage
if the engine is turned off and restarted. The
Malfunction Indicator Light (MIL) may be illumi -
nated. A message in the instrument cluster will
inform the driver of the more serious conditions,
and indicate what actions may be necessary.
In the event of a momentary problem, the trans -
mission can be reset to regain all forward gears
by performing the following steps:
NOTE:
In cases where the instrument cluster message
indicates the transmission may not re-engage
after engine shutdown, perform this procedure
only in a desired location (preferably, at an
authorized dealer).
WARNING!
Do not coast in NEUTRAL and never turn off
the ignition to coast down a hill. These are
unsafe practices that limit your response to
changing traffic or road conditions. You might
lose control of the vehicle and have a
collision.
CAUTION!
Towing the vehicle, coasting, or driving for any
other reason with the transmission in
NEUTRAL can cause severe transmission
damage. Refer to “Recreational Towing” in
“Starting And Operating” and “Towing A
Disabled Vehicle” in “In Case Of Emergency”
for further information.

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218STARTING AND OPERATING
When to Use TOW/HAUL Mode
When driving in hilly areas, towing a trailer,
carrying a heavy load, etc., and frequent trans -
mission shifting occurs, push the TOW/HAUL
switch to activate TOW/HAUL mode. This will
improve performance and reduce the potential
for transmission overheating or failure due to
excessive shifting.

TOW/HAUL Switch

The “TOW/HAUL Indicator Light” will illuminate
in the instrument cluster to indicate that TOW/
HAUL mode has been activated. Pushing the
switch a second time restores normal opera -
tion. Normal operation is always the default at
engine start-up. If TOW/HAUL mode is desired,
the switch must be pushed each time the
engine is started.
AUXILIARY SWITCHES — IF EQUIPPED
There can be up to six auxiliary switches located
in the lower switch bank of the instrument panel
which can be used to power various electronic
devices and PTO (Power Take Off) – If Equipped.
If Power Take Off is equipped, it will take the
place of the sixth Auxiliary switch. Connections
to the switches are found under the hood in the
connectors attached to the auxiliary Power
Distribution Center. You have the ability to configure the function
-
ality of the auxiliary switches via the instrument
cluster display. All switches can now be config -
ured for setting the switch type operation to
latching or momentary, power source of either
battery or ignition, and ability to hold last state
across key cycles.
NOTE:
Holding last state conditions are met when
switch type is set to latching and power source
is set to ignition.
For further information on using the auxiliary
switches, please refer to the Ram Body Builders
Guide by accessing www.rambodybuilder.com
and choosing the appropriate links.
FOUR-WHEEL DRIVE OPERATION — IF
EQUIPPED
Four-wheel drive trucks are equipped with
either a manually shifted transfer case or an
electronically shifted transfer case. Refer to the
operating instructions for your transfer case,
located in this section for further information.
WARNING!
Do not use the “TOW/HAUL” feature when
driving in icy or slippery conditions. The
increased engine braking can cause the rear
wheels to slide, and the vehicle to swing
around with the possible loss of vehicle
control, which may cause an accident
possibly resulting in personal injury or death.

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STARTING AND OPERATING219
Electronically Shifted Transfer Case (Eight
Speed Transmission) — If Equipped
This is an electronic shift transfer case and is
operated by the 4WD Control Switch (Transfer
Case Switch), which is located on the instru -
ment panel.

Four-Position Transfer Case

This electronically shifted transfer case
provides four mode positions:
Two-Wheel Drive High Range (2WD)
Four-Wheel Drive High Range (4WD HIGH)
Four-Wheel Drive Low Range (4WD LOW)
N (Neutral) For additional information on the appropriate
use of each transfer case mode position, see
the information below:
2WD
Two-Wheel Drive High Range — This range is for
normal street and highway driving on dry hard
surfaced roads.
4WD HIGH
Four-Wheel Drive High Range — This range
provides torque to the front driveshaft (engages
four-wheel drive) which allows front and rear
wheels to spin at the same speed. This provides
additional traction for loose, slippery road
surfaces only.
4WD LOW
Four-Wheel Drive Low Range — This range
provides low speed four-wheel drive. It maxi
-
mizes torque (increased torque over 4WD HIGH)
to the front driveshaft, allowing front and rear
wheels to rotate at the same speed. This range
provides additional traction and maximum
pulling power for loose, slippery road surfaces
only. Do not exceed 25 mph (40 km/h) in this range. N (Neutral)
N (Neutral) — This range disengages both the
front and rear driveshafts from the powertrain.
To be used for flat towing behind another
vehicle. Refer to “Recreational Towing” in this
section for further information.
WARNING!
You or others could be injured or killed if
you leave the vehicle unattended with the
transfer case in the NEUTRAL (N) position
without first fully engaging the parking
brake. The transfer case NEUTRAL (N) posi
-
tion disengages both the front and rear
drive shaft from the powertrain, and will
allow the vehicle to roll, even if the trans -
mission is in PARK. The parking brake
should always be applied when the driver is
not in the vehicle.
The transmission may not engage PARK if
the vehicle is moving. Always bring the
vehicle to a complete stop before shifting to
PARK, and verify that the transmission gear
position indicator solidly indicates PARK (P)
without blinking. Ensure that the vehicle is
completely stopped, and the PARK position
is properly indicated, before exiting the
vehicle.
5

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