Ram 3500 Chassis Cab 2020 Owner's Manual

SERVICING AND MAINTENANCE359
Intervention Regeneration Strategy —
Message Process Flow
The Cummins diesel engine meets all Environ -
mental Protection Agency (EPA) Heavy Duty
Diesel Engine Emissions Standards, resulting in
one of the lowest emitting diesel engines ever
produced.
To achieve these emissions standards, your
vehicle is equipped with a state-of-the-art
engine and exhaust system. The engine and
exhaust after-treatment system work together
to achieve the EPA Heavy Duty Diesel Engine
Emissions Standards. These systems are seam -
lessly integrated into your vehicle and managed
by the Cummins Powertrain Control Module
(PCM). The PCM manages engine combustion
to allow the exhaust system’s catalyst to trap
and burn Particulate Matter (PM) pollutants,
with no input or interaction on your part.
If the engine is allowed to idle or the truck is
driven on low engine speed drive cycles for
more than two hours, the system will automati -
cally enter an emissions operating mode that
will increase the engine idle speed to 900 RPM
(1,050 RPM for Chassis Cab). While in this
mode, which is designed to help maintain the
Diesel Particulate Filter, the engine idle speed will return to normal when the brake pedal is
applied. A small change in engine tone or a
slight change in engine performance while
accelerating may also be noticeable at speeds
below 20 mph (32 kmh). This operating mode
may last for up to an hour of idle time, or around
20 minutes of driving time.
Additionally, your vehicle has the ability to alert
you to additional maintenance required on your
truck or engine.
Refer to “Instrument Cluster Display” in
“Getting To Know Your Instrument Panel” for
further information.
Diesel Exhaust Fluid
Diesel Exhaust Fluid (DEF) sometimes known
simply by the name of its active component,
UREA—is a key component of Selective Catalytic
Reduction (SCR) systems, which help diesel
vehicles meet stringent emission regulations.
DEF is a liquid reducing agent that reacts with
engine exhaust in the presence of a catalyst to
convert smog-forming nitrogen oxides (NOx)
into harmless nitrogen and water vapor.
Refer to “Fluids And Lubricants” in “Technical
Specification” for further information.
You can receive assistance in locating DEF in
the United States by calling 866-RAM-INFO
(866-726-4636). In Canada call
1–800–465–2001 (English) or
1–800–387–9983 (French)
WARNING!
A hot exhaust system can start a fire if you
park over materials that can burn. Such
materials might be grass or leaves coming
into contact with your exhaust system. Do not
park or operate your vehicle in areas where
your exhaust system can contact anything
that can burn.7

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360SERVICING AND MAINTENANCE
Body Lubrication
Locks and all body pivot points, including such
items as seat tracks, door hinge pivot points
and rollers, liftgate, tailgate, decklid, sliding
doors and hood hinges, should be lubricated
periodically with a lithium based grease, such
as Mopar Spray White Lube to ensure quiet,
easy operation and to protect against rust and
wear. Prior to the application of any lubricant,
the parts concerned should be wiped clean to
remove dust and grit; after lubricating excess,
oil and grease should be removed. Particular
attention should also be given to hood latching
components to ensure proper function. When
performing other underhood services, the hood
latch, release mechanism and safety catch
should be cleaned and lubricated.
The external lock cylinders should be lubricated
twice a year, preferably in the Autumn and
Spring. Apply a small amount of a high quality
lubricant, such as Mopar Lock Cylinder Lubri -
cant directly into the lock cylinder.
Windshield Wiper Blades
Clean the rubber edges of the wiper blades and
the windshield periodically with a sponge or soft
cloth and a mild nonabrasive cleaner. This will
remove accumulations of salt or road film.
Operation of the wipers on dry glass for long
periods may cause deterioration of the wiper
blades. Always use washer fluid when using the
wipers to remove salt or dirt from a dry wind -
shield.
Avoid using the wiper blades to remove frost or
ice from the windshield. Keep the blade rubber
out of contact with petroleum products such as
engine oil, gasoline, etc.
NOTE:
Life expectancy of wiper blades varies
depending on geographical area and frequency
of use. Poor performance of blades may be
present with chattering, marks, water lines or
wet spots. If any of these conditions are
present, clean the wiper blades or replace as
necessary. The wiper blades and wiper arms should be
inspected periodically, not just when wiper
performance problems are experienced. This
inspection should include the following points:
Wear or uneven edges
Foreign material
Hardening or cracking
Deformation or fatigue
If a wiper blade or wiper arm is damaged,
replace the affected wiper arm or blade with a
new unit. Do not attempt to repair a wiper arm
or blade that is damaged.

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SERVICING AND MAINTENANCE361
Wiper Blade Removal/Installation

1. Lift the wiper arm to raise the wiper blade
off of the glass, until the wiper arm is in the
full up position.

2. To disengage the wiper blade from the wiper arm, flip up the locking tab.

Wiper Locking Assembly
3. Tilt the lower end of the wiper blade away
from the arm and use one finger push the
release tab toward the wiper arm.

Wiper Disengaging

4. Slide the wiper blade down towards the base of the wiper arm. 5. With the wiper blade disengaged, remove
the wiper blade from the wiper arm by
holding the wiper arm with one hand and
separating the wiper blade from the wiper
arm with the other hand (move the wiper
blade down toward the base of the wiper
arm and away from the J hook in the end of
the wiper arm).

Removing Wiper From Wiper Arm

6. Gently lower the wiper arm onto the glass.
CAUTION!
Do not allow the wiper arm to spring back
against the glass without the wiper blade in
place or the glass may be damaged.
1 — Wiper
2 — Locking Tab
1 — Locking Tab
2 — Wiper
3 — Release Tab
1 — Wiper
2 — Locking Tab
3 — Wiper Arm J Hook
7

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362SERVICING AND MAINTENANCE
Installing The Front Wipers

1. Lift the wiper arm off of the glass, until the
wiper arm is in the full up position.

2. Position the wiper blade under the hook on the tip of the wiper arm with the wiper
locking tab open.
3. Insert the receiver bracket on the wiper assembly into the hook on the tip of the arm
through the opening in the wiper blade
under the locking tab.
4. Slide the wiper blade up into the hook on the wiper arm until it is latched (engage -
ment will be accompanied by an audible
click). Fold down the latch release tab and
snap it into its locked position.
5. Gently lower the wiper blade onto the glass.
Exhaust System
The best protection against carbon monoxide
entry into the vehicle body is a properly main -
tained engine exhaust system.
If you notice a change in the sound of the
exhaust system; or if the exhaust fumes can be
detected inside the vehicle; or when the under -
side or rear of the vehicle is damaged; have an
authorized technician inspect the complete exhaust system and adjacent body areas for
broken, damaged, deteriorated, or misposi
-
tioned parts. Open seams or loose connections
could permit exhaust fumes to seep into the
passenger compartment. In addition, have the
exhaust system inspected each time the vehicle
is raised for lubrication or oil change. Replace
as required.
Under normal operating conditions, the cata-
lytic converter will not require maintenance.
However, it is important to keep the engine
properly tuned to ensure proper catalyst opera-
tion and prevent possible catalyst damage.
WARNING!
Exhaust gases can injure or kill. They
contain carbon monoxide (CO), which is
colorless and odorless. Breathing it can
make you unconscious and can eventually
poison you. To avoid breathing CO, refer to
“Safety Tips” in “Safety” for further informa -
tion.
A hot exhaust system can start a fire if you
park over materials that can burn. Such
materials might be grass or leaves coming
into contact with your exhaust system. Do
not park or operate your vehicle in areas
where your exhaust system can contact
anything that can burn.
CAUTION!
The catalytic converter requires the use of
unleaded fuel only. Leaded gasoline will
destroy the effectiveness of the catalyst as
an emissions control device and may seri -
ously reduce engine performance and
cause serious damage to the engine.
Damage to the catalytic converter can
result if your vehicle is not kept in proper
operating condition. In the event of engine
malfunction, particularly involving engine
misfire or other apparent loss of perfor -
mance, have your vehicle serviced
promptly. Continued operation of your
vehicle with a severe malfunction could
cause the converter to overheat, resulting
in possible damage to the converter and
vehicle.

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SERVICING AND MAINTENANCE363
NOTE:
Intentional tampering with emissions control
systems can result in civil penalties being
assessed against you.
In unusual situations involving grossly malfunc -
tioning engine operation, a scorching odor may
suggest severe and abnormal catalyst over -
heating. If this occurs, stop the vehicle, turn off
the engine and allow it to cool. Service,
including a tune-up to manufacturer's specifica-
tions, should be obtained immediately.
To minimize the possibility of catalytic converter
damage:
Do not interrupt the ignition when the trans -
mission is in gear and the vehicle is in
motion.
Do not try to start the vehicle by pushing or
towing the vehicle.
Do not idle the engine with any ignition
components disconnected or removed, such
as when diagnostic testing, or for prolonged
periods during very rough idle or malfunc -
tioning operating conditions.
Cooling System Engine Coolant Checks
Check the engine coolant (antifreeze) protec-
tion every 12 months (before the onset of
freezing weather, where applicable). If the
engine coolant (antifreeze) is dirty or rusty in
appearance, the system should be drained,
flushed and refilled with fresh coolant. Check
the front of the A/C condenser (if equipped) or
radiator for any accumulation of bugs, leaves,
etc. If dirty, clean by gently spraying water from
a garden hose vertically down the face of the A/
C condenser (if equipped) or the back of the
radiator core.
Check the engine cooling system hoses for
brittle rubber, cracking, tears, cuts and tight-
ness of the connection at the coolant recovery
bottle and radiator. Inspect the entire system
for leaks.
DO NOT REMOVE THE COOLANT PRESSURE CAP
WHEN THE COOLING SYSTEM IS HOT. WARNING!
You or others can be badly burned by hot
engine coolant (antifreeze) or steam from
your radiator. If you see or hear steam
coming from under the hood, do not open
the hood until the radiator has had time to
cool. Never open a cooling system pressure
cap when the radiator or coolant bottle is
hot.
Keep hands, tools, clothing, and jewelry
away from the radiator cooling fan when
the hood is raised. The fan starts automati -
cally and may start at any time, whether the
engine is running or not.
When working near the radiator cooling fan,
disconnect the fan motor lead or turn the
ignition to the OFF mode. The fan is
temperature controlled and can start at any
time the ignition is in the ON mode.7

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364SERVICING AND MAINTENANCE
Cooling System — Drain, Flush And Refill
NOTE:
Some vehicles require special tools to add
coolant properly. Failure to fill these systems
properly could lead to severe internal engine
damage. If any coolant is needed to be added to
the system please contact an authorized
dealer.
If the engine coolant (antifreeze) is dirty or
contains visible sediment, have an authorized
dealer clean and flush with OAT coolant (anti -
freeze) (conforming to MS.90032).
Refer to the “Maintenance Plan” in this section
for the proper maintenance intervals.
Selection Of Coolant
Refer to “Fluids And Lubricants” in “Technical
Specifications” for further information. NOTE:
Mixing of engine coolant (antifreeze) other
than specified Organic Additive Technology
(OAT) engine coolant (antifreeze), may result
in engine damage and may decrease corro
-
sion protection. Organic Additive Technology
(OAT) engine coolant is different and should
not be mixed with Hybrid Organic Additive
Technology (HOAT) engine coolant (anti -
freeze) or any “globally compatible” coolant
(antifreeze). If a non-OAT engine coolant
(antifreeze) is introduced into the cooling
system in an emergency, the cooling system
will need to be drained, flushed, and refilled
with fresh OAT coolant (conforming to
MS.90032), by an authorized dealer as soon
as possible.
Do not use water alone or alcohol-based
engine coolant (antifreeze) products. Do not
use additional rust inhibitors or antirust prod -
ucts, as they may not be compatible with the
radiator engine coolant and may plug the
radiator.
This vehicle has not been designed for use
with propylene glycol-based engine coolant
(antifreeze). Use of propylene glycol-based
engine coolant (antifreeze) is not recom -
mended.
Some vehicles require special tools to add
coolant properly. Failure to fill these systems
properly could lead to severe internal engine
damage. If any coolant is needed to be added
to the system please contact an authorized
dealer.
Adding Coolant
Your vehicle has been built with an improved
engine coolant (OAT coolant conforming to
MS.90032) that allows extended maintenance
intervals. This engine coolant (antifreeze) can
be used up to ten years or 150,000 miles
(240,000 km) before replacement. To prevent
reducing this extended maintenance period, it
is important that you use the same engine
coolant (OAT coolant conforming to MS.90032)
throughout the life of your vehicle.
Please review these recommendations for
using Organic Additive Technology (OAT) engine
coolant (antifreeze) that meets the require-
ments of FCA Material Standard MS.90032.
When adding engine coolant (antifreeze):
We recommend using Mopar Antifreeze/
Coolant 10 Year/150,000 Mile
(240,000 km) Formula OAT (Organic Additive
Technology) that meets the requirements of
FCA Material Standard MS.90032.

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SERVICING AND MAINTENANCE365
(Continued)
Mix a minimum solution of 50% OAT engine
coolant that meets the requirements of FCA
Material Standard MS.90032 and distilled
water. Use higher concentrations (not to
exceed 70%) if temperatures below −34°F
(−37°C) are anticipated. Please contact an
authorized dealer for assistance.
Use only high purity water such as distilled or
deionized water when mixing the water/
engine coolant (antifreeze) solution. The use
of lower quality water will reduce the amount
of corrosion protection in the engine cooling
system.
NOTE:
It is the owner's responsibility to maintain the
proper level of protection against freezing
according to the temperatures occurring in
the area where the vehicle is operated.
Some vehicles require special tools to add
coolant properly. Failure to fill these systems
properly could lead to severe internal engine
damage. If any coolant is needed to be added
to the system, please contact a local autho -
rized dealer.
Mixing engine coolant (antifreeze) types is
not recommended and can result in cooling
system damage. If HOAT and OAT coolant are
mixed in an emergency, have an authorized
dealer drain, flush, and refill with OAT coolant
(conforming to MS.90032) as soon as
possible.
Cooling System Pressure Cap
The cap must be fully tightened to prevent loss
of engine coolant (antifreeze), and to ensure
that engine coolant (antifreeze) will return to
the radiator from the coolant expansion bottle/
recovery tank if so equipped.
The cap should be inspected and cleaned if
there is any accumulation of foreign material on
the sealing surfaces.
Disposal Of Used Coolant
Used ethylene glycol-based coolant (antifreeze)
is a regulated substance requiring proper
disposal. Check with your local authorities to
determine the disposal rules for your commu -
nity. To prevent ingestion by animals or chil -
dren, do not store ethylene glycol-based coolant
in open containers or allow it to remain in
puddles on the ground. If ingested by a child or
pet, seek emergency assistance immediately.
Clean up any ground spills immediately.
WARNING!
Do not open hot engine cooling system.
Never add engine coolant (antifreeze) when
the engine is overheated. Do not loosen or
remove the cap to cool an overheated
engine. Heat causes pressure to build up in
the cooling system. To prevent scalding or
injury, do not remove the pressure cap
while the system is hot or under pressure.
Do not use a pressure cap other than the
one specified for your vehicle. Personal
injury or engine damage may result.
WARNING! (Continued)
7

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366SERVICING AND MAINTENANCE
Checking Coolant Level — 6.4L Engine
The level of the coolant in the pressurized
coolant bottle should be between the “MIN” and
“MAX” range on the bottle when the engine is
cold.
The radiator normally remains completely full,
so there is no need to remove the cap unless
checking for coolant freeze point or replacing
engine coolant (antifreeze). Advise your service
attendant of this. As long as the engine oper -
ating temperature is satisfactory, the coolant
bottle need only be checked once a month.
When additional engine coolant (antifreeze) is
needed to maintain the proper level, it should
be added to the coolant bottle. Do not overfill.
Points To Remember
NOTE:
When the vehicle is stopped after a few miles/
kilometers of operation, you may observe vapor
coming from the front of the engine compart -
ment. This is normally a result of moisture from
rain, snow, or high humidity accumulating on
the radiator and being vaporized when the ther -
mostat opens, allowing hot engine coolant (anti -
freeze) to enter the radiator. If an examination of your engine compartment
shows no evidence of radiator or hose leaks,
the vehicle may be safely driven. The vapor will
soon dissipate.
Do not overfill the coolant expansion bottle.
Check the coolant freeze point in the radiator
and in the coolant expansion bottle. If engine
coolant (antifreeze) needs to be added, the
contents of the coolant expansion bottle
must also be protected against freezing.
If frequent engine coolant (antifreeze) addi-
tions are required, the cooling system should
be pressure tested for leaks.
Maintain engine coolant (antifreeze) concen
-
tration at a minimum of 50% OAT coolant
(conforming to MS.90032) and distilled
water for proper corrosion protection of your
engine which contains aluminum compo -
nents.
Make sure that the coolant expansion bottle
overflow hoses are not kinked or obstructed.
Keep the front of the radiator clean. If your
vehicle is equipped with air conditioning,
keep the front of the condenser clean.
Do not change the thermostat for Summer or
Winter operation. If replacement is ever
necessary, install ONLY the correct type ther -
mostat. Other designs may result in unsatis -
factory engine coolant (antifreeze)
performance, poor gas mileage, and
increased emissions.
Charge Air Cooler — Inter-Cooler
The charge air cooler is positioned below the
radiator and the air conditioner condenser. Air
enters the engine through the air cleaner and
passes through the turbocharger, where it is
pressurized. This pressurized air rapidly
reaches high temperature. The air is then
directed through a hose to the charge air cooler
and through another hose to the intake mani -
fold of the engine. The air entering the engine
has been cooled by about 50° to 100°F
(10° to 38°C). This cooling process enables
more efficient burning of fuel resulting in fewer
emissions.
To guarantee optimum performance of the
system, keep the surfaces of the charge air
cooler, condenser and radiator clean and free
of debris. Periodically check the hoses leading
to and from the charge air cooler for cracks or
loose clamps resulting in loss of pressure and
reduced engine performance.

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SERVICING AND MAINTENANCE367
(Continued)
Brake System
In order to ensure brake system performance,
all brake system components should be
inspected periodically. Refer to the “Mainte -
nance Plan” in this section for the proper main -
tenance intervals.
Fluid Level Check — Brake Master Cylinder
The fluid level of the master cylinder should be
checked when performing under the hood
service or immediately if the brake system
warning lamp indicates system failure.
If necessary, add fluid to bring level within the
designated marks on the side of the reservoir of
the brake master cylinder. Be sure to clean the
top of the master cylinder area before removing
cap. With disc brakes the fluid level can be expected
to fall as the brake linings wear. However, an
unexpected drop in fluid level may be caused by
a leak and a system check should be
conducted.
Refer to “Fluids And Lubricants” in “Technical
Specifications” for further information.
WARNING!
Riding the brakes can lead to brake failure
and possibly a collision. Driving with your foot
resting or riding on the brake pedal can result
in abnormally high brake temperatures,
excessive lining wear, and possible brake
damage. You would not have your full braking
capacity in an emergency.WARNING!
Use only manufacturer's recommended
brake fluid. Refer to “Fluids And Lubri
-
cants” in “Technical Specifications” for
further information. Using the wrong type of
brake fluid can severely damage your brake
system and/or impair its performance. The
proper type of brake fluid for your vehicle is
also identified on the original factory
installed hydraulic master cylinder reser -
voir.
To avoid contamination from foreign matter
or moisture, use only new brake fluid or
fluid that has been in a tightly closed
container. Keep the master cylinder reser -
voir cap secured at all times. Brake fluid in
a open container absorbs moisture from
the air resulting in a lower boiling point. This
may cause it to boil unexpectedly during
hard or prolonged braking, resulting in
sudden brake failure. This could result in a
collision.
Overfilling the brake fluid reservoir can
result in spilling brake fluid on hot engine
parts, causing the brake fluid to catch fire.
Brake fluid can also damage painted and
vinyl surfaces, care should be taken to
avoid its contact with these surfaces.
Do not allow petroleum based fluid to
contaminate the brake fluid. Brake seal
components could be damaged, causing
partial or complete brake failure. This could
result in a collision.
WARNING! (Continued)
7

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368SERVICING AND MAINTENANCE
Automatic Transmission
Selection Of Lubricant
It is important to use the proper transmission
fluid to ensure optimum transmission perfor-
mance and life. Use only the manufacturer’s
specified transmission fluid. Refer to “Fluids
And Lubricants” in “Technical Specifications”. It
is important to maintain the transmission fluid
at the correct level using the recommended
fluid. No chemical flushes should be used in any
transmission; only the approved lubricant
should be used.
Special Additives
The manufacturer strongly recommends
against using any special additives in the trans -
mission. Automatic Transmission Fluid (ATF) is
an engineered product and its performance
may be impaired by supplemental additives.
Therefore, do not add any fluid additives to the
transmission. The only exception to this policy is
the use of special dyes for diagnosing fluid
leaks in six-speed transmissions. Avoid using
transmission sealers as they may adversely
affect seals.
Fluid Level Check — Eight-Speed
Transmission
The fluid level is preset at the factory and does
not require adjustment under normal operating
conditions. Routine fluid level checks are not
required, therefore the transmission has no dipstick. An authorized dealer can check your
transmission fluid level using special service
tools.
If you notice fluid leakage or transmission
malfunction, visit an authorized dealer immedi
-
ately to have the transmission fluid level
checked. Operating the vehicle with an
improper fluid level can cause severe transmis -
sion damage.
Fluid Level Check — Six-Speed Transmission
It is best to check the fluid level when the trans -
mission is at normal operating temperature
(158-176°F / 70-80°C). This normally occurs
after at least 15 miles (25 km) of driving. At
normal operating temperature the fluid cannot
be held comfortably between the fingertips. You
can read the transmission sump temperature in
the instrument cluster screen (refer to “Instru -
ment Cluster Display” in “Getting To Know Your
Instrument Panel” for further information).
CAUTION!
Using a transmission fluid other than the
manufacturer’s recommended fluid may
cause deterioration in transmission shift
quality and/or torque converter shudder, and
(for six-speed transmissions) will require
more frequent fluid and filter changes. Refer
to “Fluids And Lubricants” in “Technical
Specifications” for fluid specifications.
CAUTION!
Do not use chemical flushes in your
transmission as the chemicals can damage
your transmission components. Such damage
is not covered by the New Vehicle Limited
Warranty.
CAUTION!
If a transmission fluid leak occurs, visit an
authorized dealer immediately. Severe
transmission damage may occur. An
authorized dealer has the proper tools to
adjust the fluid level accurately.

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