maintenance Ram Cargo Van 2012 Workshop Manual

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you’re having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation withthe service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealers are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealers have the
facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
9
IF YOU NEED CONSUMER ASSISTANCE 611

•Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing Chrysler Group
LLC vehicles. A complete working knowledge of the
vehicle, system, and/or components is written in
straightforward language with illustrations, diagrams,
and charts.
•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
•Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific Chrysler Group LLC ve-
hicles. Included are starting, operating, emergency
and maintenance procedures as well as specifications,
capabilities and safety tips.
Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
616 IF YOU NEED CONSUMER ASSISTANCE

Adding Engine Coolant (Antifreeze).......... 564
Adding Fuel ........................... 490
Adding Washer Fluid ..................... 561
Additives, Fuel ......................... 484
Adjustable Pedals ....................... 210
Air Cleaner, Engine (Engine Air Cleaner Filter) . . . 553
Air Conditioner Maintenance ............... 557
Air Conditioning ........................ 393
Air Conditioning Controls ................. 393
Air Conditioning Filter .................413,558
Air Conditioning Refrigerant ............... 557
Air Conditioning System .............393,400,557
Air Conditioning System, Zone Control ........ 393
Air Conditioning, Operating Tips ............ 413
Air Conditioning, Rear Zone .............398,408
Air Pressure, Tires ....................... 462
Airbag .............................. 70,79
Airbag Deployment ....................... 81
Airbag Light .................... 77,83,101,293Airbag Maintenance
....................... 82
Airbag, Side ........................ 74,76,79
Airbag, Window (Side Curtain) ...........74,76,79
Alarm (Security Alarm) .................... 17
Alarm Light ........................... 294
Alterations/Modifications, Vehicle ............. 7
Antenna, Satellite Radio ................... 343
Anti-Lock Warning Light .................. 289
Anti-Theft System ........................ 17
Antifreeze (Engine Coolant) ..............563,589
Disposal ........................... 565
Appearance Care ........................ 571
Ashtray ............................... 253
Assist, Hill Start ........................ 449
Assistance Towing ....................... 139
Auto Down Power Windows ................ 39
Auto Up Power Windows .................. 39
Automatic Dimming Mirror ................ 112
Automatic Door Locks ..................... 35
620 INDEX

Caps, FillerFuel .............................. 490
Oil (Engine) ........................ 552
Power Steering ...................... 438
Radiator (Coolant Pressure) ............. 565
Car Washes ............................ 572
Carbon Monoxide Warning ..............100,486
Cargo (Vehicle Loading) ................... 260
Cargo Compartment Luggage Carrier ..................... 271
Caution, Exhaust Gas ...................... 51
Cellular Phone ....................... 125,392
Center High Mounted Stop Light ............ 588
Chains, Tire ............................ 470
Changing A Flat Tire ..................... 514
Chart, Tire Sizing ........................ 453
Check Engine Light
(Malfunction Indicator Light) .............291,547
Checking Your Vehicle For Safety ............. 99Checks, Safety
........................... 99
Child Restraint ...................... 85,86,87
Child Restraint Tether Anchors ............... 90
Child Safety Locks ........................ 46
Child Seat .............................. 89
Clean Air Gasoline ....................... 482
Cleaning Wheels ............................ 573
Climate Control ......................... 393
Clock ............................. 323,332
Coat Hook ............................ 260
Coin Holder ........................... 261
Cold Weather Operation ................... 420
Compact Disc (CD) Maintenance ............. 392
Compact Spare Tire ...................... 465
Compass .............................. 313
Compass Calibration ..................... 314
Compass Variance ....................... 314
Computer, Trip/Travel .................... 311
622 INDEX

DisposalAntifreeze (Engine Coolant) ............. 565
Engine Oil ......................... 552
Door Locks ............................. 32
Door Locks, Automatic .................... 35
Door Opener, Garage ..................... 231
Driving On Slippery Surfaces .................. 434
Through Flowing, Rising, or Shallow
Standing Water ...................... 435
Driving to Achieve Maximum Fuel Economy .... 310
E-85 Fuel ............................. 486
Economy (Fuel) Mode .................... 425
Electric Remote Mirrors ................... 114
Electrical Power Outlets ................... 244
Electronic Brake Control System ............. 443
Brake Assist System ................... 444
Electronic Speed Control (Cruise Control) ...... 212Electronic Stability Control (ESC)
............. 445
Electronic Vehicle Information
Center (EVIC) ....................... 224,300
Emergency, In Case of Hazard Warning Flasher ............... 513
Jacking ......................... 514,523
Jump Starting ....................... 532
Overheating ........................ 513
Emission Control System Maintenance ......... 547
Engine Air Cleaner ......................... 553
Block Heater ........................ 422
Break-In Recommendations .............. 98
Checking Oil Level ................... 550
Compartment ....................... 545
Compartment Identification ............. 545
Coolant (Antifreeze) .................. 590
Cooling ........................... 562
Exhaust Gas Caution .............51,100,486
624 INDEX

Flooded, Starting..................... 420
Fuel Requirements ................. 482,589
Oil ......................... 550,589,590
Oil Change Interval ................... 551
Oil Disposal ........................ 552
Oil Filler Cap ....................... 552
Oil Filter Disposal .................... 552
Oil Selection ..................... 551,589
Oil Synthetic ........................ 552
Overheating ........................ 513
Starting ........................... 419
Temperature Gauge ................... 296
Enhanced Accident Response Feature .......... 80
Entry System, Illuminated .................. 19
Ethanol ............................... 483
Event Data Recorder ...................... 84
Exhaust Gas Caution ................51,100,486
Exhaust System ...................... 100,554
Extender, Seat Belt ........................ 70 Exterior Folding Mirrors
................... 114
Exterior Lights .......................... 103
Fabric Care ............................ 574
Filler Location Fuel ...................... 293
Filters Air Cleaner ......................... 553
Air Conditioning .................. 413,558
Engine Oil ....................... 552,590
Engine Oil Disposal ................... 552
Flash-To-Pass ........................... 204
Flashers Hazard Warning ..................... 513
Turn Signal ................ 103,286,587,588
Flexible Fuel Vehicles Cruising Range ...................... 489
Engine Oil ......................... 489
Fuel Requirements ................. 486,488
Maintenance ........................ 490
10
INDEX 625

Park.............................. 587
Passing ............................ 204
Reading ........................... 228
Rear Servicing ....................... 588
Rear Tail ........................... 588
Seat Belt Reminder ................... 296
Security Alarm (Theft Alarm) ............ 294
Service ......................... 585,586
Service Engine Soon
(Malfunction Indicator) ................ 291
Side Marker ........................ 588
Theft Alarm (Security Alarm) ............ 294
Tire Pressure Monitoring (TPMS) ......... 289
Traction Control ..................... 448
Turn Signal ................... 103,587,588
Voltage ............................ 297
Warning (Instrument Cluster Description) . . . 286
Load Leveling System .................... 270 Loading Vehicle
................... 260,492,494
Capacities .......................... 494
Tires .............................. 457
Locks Automatic Door ...................... 35
Door .............................. 32
Lower Anchors and Tether for
CHildren (LATCH) ....................... 90
Lubrication, Body ....................... 560
Luggage Rack (Roof Rack) ................. 271
Maintenance Free Battery .................. 556
Maintenance Procedures ................... 549
Maintenance Schedule .................... 594
Maintenance, Sunroof ..................... 244
Malfunction Indicator Light (Check Engine) . . 291,547
Manual, Service ......................... 615
Map/Reading Lights ..................... 228
Memory Feature (Memory Seat) ............. 192
630 INDEX

Radio Operation........................ 392
Radio Remote Controls .................... 390
Rear Air Conditioning .................398,408
Rear Camera ........................... 224
Rear Cross Path ......................... 123
Rear Heater ............................ 398
Rear Park Sense System ................... 215
Rear Window Defroster ................... 269
Rearview Mirrors ........................ 112
Reclining Front Seats ..................... 167
Recorder, Event Data ...................... 84
Recreational Towing ...................... 509
Reformulated Gasoline .................... 482
Reminder, Seat Belt ....................... 68
Remote Keyless Entry (RKE) ................. 20
Remote Sound System (Radio) Controls ........ 390
Remote Starting System .................... 29
Removable Floor Console .................. 265
Replacement Keys ........................ 16 Replacement Parts
....................... 549
Replacement Tires ....................... 469
Reporting Safety Defects ................... 614
Resetting Oil Change Indicator .........288,289,309
Restraint, Head ......................... 167
Restraints, Child ....................... 85,89
Rocking Vehicle When Stuck ................ 536
Roof Rack (Luggage Rack) ................. 271
Rotation, Tires .......................... 472
Safety Checks Inside Vehicle ................ 101
Safety Checks Outside Vehicle ............... 103
Safety Defects, Reporting .................. 614
Safety Information, Tire ................... 452
Safety Tips ............................. 99
Safety, Exhaust Gas .................... 51,100
Satellite Radio Antenna ................... 343
Schedule, Maintenance .................... 594
Seat Belt Maintenance .................... 576
10
INDEX 633

Snow Chains (Tire Chains)................. 470
Snow Tires ............................ 472
Spare Tire ....................... 465,466,516
Speed Control (Cruise Control) .............. 212
Speedometer ........................... 293
Starting ............................... 419
Automatic Transmission ................ 419
Cold Weather ....................... 420
Engine Fails to Start .................. 420
Remote ............................ 29
Starting and Operating .................... 419
Starting Procedures ...................... 419
Steering Power .......................... 437,438
Tilt Column ........................ 208
Wheel, Heated ...................... 209
Wheel, Tilt ......................... 208
Steering Wheel Audio Controls .............. 390Steering Wheel Mounted Sound
System Controls
......................... 390
Storage ............................ 254,585
Storage Bin ............................ 254
Storage, Vehicle ...................... 412,585
Storing Your Vehicle ...................... 585
Stow n Go (Fold in Floor) Seats ............. 172
Sun Roof .............................. 241
Sunglasses Storage ....................... 228
Sunroof Maintenance ..................... 244
Supplemental Restraint System - Airbag ........ 70
Synthetic Engine Oil ...................... 552
System, Remote Starting .................... 29
Tachometer ............................ 286
Telescoping Steering Column ............... 208
Temperature Control, Automatic (ATC) ........ 400
Temperature Gauge, Engine Coolant .......296,514
Tether Anchor, Child Restraint ............... 90
10
INDEX 635