service RAM CHASSIS CAB 2009 Manual PDF

This is why you should always talk to an authorized
dealer’s service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer-
ship. They want to know if you need assistance.
•If an authorized dealership is unable to resolve the
concern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
•Owner’s name and address
•Owner’s telephone number (home and office)
•Authorized dealership name
•Vehicle Identification Number (VIN)
•Vehicle delivery date and mileage
Chrysler LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 992-1997
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001
In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
402 IF YOU NEED CONSUMER ASSISTANCE

Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If youhave any questions about the service contract, call the
manufacturer’s Service Contract National Customer Hot-
line at 1-800-521-9922.
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment when
you purchased the vehicle. An authorized dealer has also
made a major investment in facilities, tools, and training to
assure that you are absolutely delighted with the ownership
experience. You’ll be pleased with their sincere efforts to
resolve any warranty issues or related concerns.
IF YOU NEED CONSUMER ASSISTANCE 403
9

To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424– 9153),
or go to http://www.safercar.gov; or write to: Administra-
tor, NHTSA, 400 Seventh Street, SW., Washington, D.C.
20590. You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should write to:
Transport Canada, Motor Vehicle Defect Investigations
and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B
3V9.
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
•Service Manuals
These comprehensive Service Manuals provide the
information that students and professional technicians
need in diagnosing/troubleshooting, problem solving,
maintaining, servicing, and repairing Chrysler LLC
vehicles. A complete working knowledge of the ve-
hicle, system, and/or components is written in
straightforward language with illustrations, diagrams,
and charts.
IF YOU NEED CONSUMER ASSISTANCE 405
9

•Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with dia-
grams, charts and detailed illustrations. These practi-
cal manuals make it easy for students and technicians
to find and fix problems on computer-controlled ve-
hicle systems and features. They show exactly how to
find and correct problems the first time, using step-by-
step troubleshooting and drivability procedures,
proven diagnostic tests and a complete list of all tools
and equipment.
•Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to
acquaint you with specific Chrysler LLC vehicles.
Included are starting, operating, emergency and main-
tenance procedures as well as specifications, capabili-
ties and safety tips.Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
406 IF YOU NEED CONSUMER ASSISTANCE

Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may depart
significantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
IF YOU NEED CONSUMER ASSISTANCE 407
9

CleaningWheels ............................. 361
Climate Control ......................... 204
Clock ........................ 172,175,189,195
Compact Disc (CD) Maintenance ............. 203
Compass ........................... 140,141
Compass Calibration ..................... 141
Compass Variance ....................... 143
Computer, Trip/Travel .................... 136
Contract, Service ........................ 403
Coolant Pressure Cap (Radiator Cap) .......... 351
Cooling System ......................... 348
Adding Coolant (Antifreeze) .............. 350
Coolant Capacity ...................... 377
Coolant Level ...................... 348,352
Disposal of Used Coolant ................ 352
Drain, Flush, and Refill .................. 349
Inspection ........................... 352
Points to Remember .................... 352 Pressure Cap
......................... 351
Radiator Cap ......................... 351
Selection of Coolant (Antifreeze) .........349,378
Cruise Control (Speed Control) .............. 133
Cupholders ............................ 146
Customer Assistance ..................... 401
Data Recorder, Event ...................... 57
Daytime Running Lights ................... 126
Dealer Service .......................... 337
Defroster, Rear Window ................... 153
Defroster, Windshield ................74,205,208
Delay (Intermittent) Wipers ................. 129
Differential, Limited-Slip .................. 249
Dipsticks .............................. 338
Power Steering ........................ 253
Disposal .............................. 340
Antifreeze (Engine Coolant) ............... 352
Engine Oil ........................... 340
412 INDEX

Lights.............................. 75,123
Airbag ............................ 57,163
Alarm .............................. 165
Anti-Lock ........................... 170
Anti-Lock Warning ..................... 257
Brake Warning ........................ 168
Bulb Replacement ...................... 370
Cap Top Clearance ..................... 375
Check Engine (Malfunction Indicator) ........ 168
Cruise .............................. 172
Daytime Running ...................... 126
Fog .......................... 126,167,374
Four-Wheel Drive Indicator ............... 234
Hazard Warning Flasher ................. 314
Headlights ........................... 125
High Beam ........................ 128,163
High Beam Indicator .................... 163
High Beam/Low Beam Select ............. 128
Illuminated Entry ....................... 20 Instrument Cluster
..................... 162
Interior ............................. 123
Lights On Reminder .................... 126
Passing ............................. 128
Seat Belt Reminder ..................... 163
Security Alarm (Theft Alarm) .............. 165
Service ............................. 370
Theft Alarm (Security Alarm) .............. 165
Transfer Case ......................... 234
Transmission Warning ................... 171
Turn Signal ..................... 127,162,370
Warning (Instrument Cluster Description) ..... 162
Limited-Slip Differential ................249,356
Loading Vehicle ......................... 287
Tires ............................... 262
Locks ................................. 27
Child Protection ........................ 30
Door ................................ 27
Keys ................................ 12
INDEX 417
10

Power Door........................... 28
Steering Wheel ......................... 14
Lower Anchors and Tether for CHildren
(LATCH) .............................. 64
Lubrication, Body ....................... 343
Lug Nuts ........................... 320,322
Lumbar Support ........................ 118
Maintenance ........................... 337
Maintenance Free Battery .................. 341
Maintenance Procedures ................... 338
Maintenance Schedule .................382,384
Maintenance Schedules .................... 382
Manual, Service ......................... 405
Manual Transmission Fluid Level Check ..................... 356
Lubricant Selection ..................... 379
Mirrors ................................ 81
Automatic Dimming ..................... 82 Electric Powered
....................... 83
Outside .............................. 82
Rearview ............................. 81
Trailer Towing ......................... 84
Modifications/Alterations, Vehicle ............. 7
Mopar Parts ......................... 337,404
Multi-Function Control Lever ............... 126
Navigation Radio ........................ 194
Navigation System ....................... 194
New Vehicle Break-In Period ................ 72
Occupant Restraints ....................... 35
Octane Rating, Gasoline (Fuel) .............. 281
Odometer .......................... 166,171
Trip ............................. 166,171
Oil Change Indicator ..................... 167
Oil, Engine ............................ 378
Capacity ............................ 377
418 INDEX

Safety Checks Outside Vehicle............... 75
Safety Defects, Reporting .................. 404
Safety Information, Tire ................... 258
Safety Tips ............................. 73
Satellite Radio ....................... 195,197
Satellite Radio Antenna ................... 200
Schedule, Maintenance .................... 382
Seat Belt Maintenance .................... 364
Seat Belt Reminder ....................... 46
Seat Belts .......................... 35,36,74
Adjustable Upper Shoulder Anchorage ........ 44
And Pregnant Women ................... 47
Child Restraint ....................... 60,72
Extender ............................. 47
Front Seat ............................ 36
Reminder ............................ 163
Seats .............................. 1 14,115
Adjustment .......................... 114
Child ............................... 72 Cleaning
............................ 361
Folding Floor ......................... 154
Heated ............................. 120
Lumbar Support ....................... 118
Power .............................. 118
Reclining ............................ 116
Security Alarm (Theft Alarm) ................ 19
Selection of Coolant (Antifreeze) ..........349,378
Sentry Key (Immobilizer) ................... 15
Sentry Key Programming ................... 17
Sentry Key Replacement ................... 16
Service Assistance ....................... 401
Service Contract ......................... 403
Service Manuals ........................ 405
Setting the Clock ................ 172,175,189,195
Shifting ............................... 224
Automatic Transmission ................. 224
Transfer Case ......................... 233
INDEX 421
10