service RAM CHASSIS CAB 2021 Owners Manual

The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting
in an accident and personal injury. FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature
that may take their attention off the road. Use of any electrical devices, such as cellular telephones, computers, portable radios, vehicle
navigation or other devices, by the driver while the vehicle is moving is dangerous and could lead to a serious accident. Texting while driving
is also dangerous and should never be done while the vehicle is moving. If you find yourself unable to devote your full attention to vehicle
operation, pull off the road to a safe location and stop your vehicle. Some states or provinces prohibit the use of cellular telephones or texting
while driving. It is always the driver’s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Ram brand vehicle and to provide a convenient
reference for common questions.
Not all features shown in this manual may apply to your vehicle. For additional information on accessories to help personalize your vehicle,
visit mopar.com/om (U.S.), owners.mopar.ca (Canada) or your local Ram brand dealer.
This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this
vehicle. This manual may also include a description of features and equipment that are no longer available or were not ordered on this
vehicle. Please disregard any features and equipment that are no longer available or were not ordered on this vehicle. FCA US LLC
reserves the right to make changes in design and specifications, and/or make additions to or improvements to its products without
imposing any obligation upon itself to install them on products previously manufactured.
With respect to vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc. used in
substitution therefore.
If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet by calling
1-866-726-4636 (U.S.) or 1-800-387-1143 (Canada), or by contacting your dealer.
This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual,
Navigation/Uconnect manuals and Warranty Booklet can be found by visiting the website on the back cover. U.S. residents can purchase
replacement kits by visiting www.techauthority.com and Canadian residents can purchase replacement kits by calling 1-800-387-1143.DRIVING AND ALCOHOL
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously impaired with blood alcohol levels far
below the legal minimum. If you are drinking, don’t drive. Ride with a designated non-drinking driver, call a cab, a friend or use public
transportation.
WARNING
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower and your judgment is impaired
when you have been drinking. Never drink and then drive.
WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway
motor vehicle can expose you to chemicals including engine exhaust, carbon monoxide, phthalates,
and lead, which are known to the State of California to cause cancer and birth defects or other
reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the engine except
as necessary, service your vehicle in a well-ventilated area and wear gloves or wash your hands frequently
when servicing your vehicle. For more information go to www.P65Warnings.ca.gov/passenger-vehicle.

4
ONBOARD DIAGNOSTIC SYSTEM — OBD II ... 116 Onboard Diagnostic System
(OBD II) Cybersecurity ................................116
EMISSIONS INSPECTION AND MAINTENANCE
PROGRAMS ........................................................ 117
STARTING AND OPERATING
STARTING THE ENGINE — GASOLINE
ENGINE ............................................................... 118
Automatic Transmission ............................118
Tip Start Feature .......................................118
Keyless Enter-N-Go — Ignition ...................118Normal Starting Using ENGINE
START/STOP Button .................................119 AutoPark — Rotary Shifter and Eight
Speed Transmission Only ..........................120 Cold Weather Operation
(Below –22°F Or −30°C) .........................122 After Starting ..............................................122
STARTING THE ENGINE — DIESEL ENGINE..... 122
Automatic Transmission ............................123
Keyless Enter-N-Go — Ignition ...................123Extreme Cold Weather...............................125
Normal Starting Procedure — Engine Manifold
Air Temperature Above 66°F (19°C) .......125 Starting Procedure — Engine Manifold
Air Temperature 0°F To 66°F
(–18°C to 19°C)........................................126 Starting Procedure — Engine Manifold Air
Temperature Below 0°F (-18°C) .............. 127 Starting Fluids ............................................ 128
NORMAL OPERATION — DIESEL ENGINE ........128
Cold Weather Precautions ........................ 129
Engine Idling ............................................. 131
Noise........................................................... 132
Stopping The Engine ................................. 133
Idle Shutdown ............................................ 133Programmable Maximum Vehicle
Speed ......................................................... 134 Operating Precautions............................... 134Cooling System Tips .................................. 134Diesel Particulate Filter (DPF) Manual
Regeneration - If Equipped ....................... 135
ENGINE BLOCK HEATER — IF EQUIPPED ........135
ENGINE BREAK-IN RECOMMENDATIONS —
GASOLINE ENGINE ............................................136
ENGINE BREAK-IN RECOMMENDATIONS —
DIESEL ENGINE...................................................137
PARKING BRAKE ............................................... 137
DIESEL EXHAUST BRAKE
(ENGINE BRAKING) ...........................................138
AUTOMATIC TRANSMISSION ............................ 140 Ignition Park Interlock ............................... 141Brake/Transmission Shift Interlock (BTSI)
System ....................................................... 141 Eight-Speed Automatic Transmission — If
Equipped .................................................... 141 Six-Speed Automatic
Transmission — If Equipped ..................... 146 AUXILIARY SWITCHES — IF EQUIPPED ........... 152
FOUR-WHEEL DRIVE OPERATION —
IF EQUIPPED ...................................................... 153
Electronically Shifted Transfer Case (Eight
Speed Transmission) — If Equipped ........ 153 Electronically Shifted Transfer Case
(Six Speed Transmission) — If Equipped .. 156 Manually Shifted Transfer Case —
If Equipped ................................................. 160
LIMITED-SLIP DIFFERENTIAL .......................... 162
POWER TAKE OFF (PTO) OPERATION — IF
EQUIPPED .......................................................... 163
POWER STEERING............................................. 163
Hydraulic Power Steering .......................... 163
CRUISE CONTROL SYSTEMS —
IF EQUIPPED ...................................................... 164
Cruise Control — If Equipped ................... 164
Adaptive Cruise Control (ACC) —
If Equipped ................................................ 166
PARKSENSE FRONT/REAR PARK
ASSIST — IF EQUIPPED ..................................... 177
ParkSense Sensors ................................... 178
ParkSense Warning Display...................... 178
ParkSense Display..................................... 178
Enabling And Disabling ParkSense .......... 181Service The ParkSense Park Assist
System........................................................ 182 Cleaning The ParkSense System.............. 182
ParkSense System Usage Precautions .... 182

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6
SAFETY
SAFETY FEATURES ............................................ 273
Anti-Lock Brake System (ABS) ................. 273
Electronic Brake Control (EBC) System ...274
AUXILIARY DRIVING SYSTEMS ........................ 281
Forward Collision Warning (FCW) With
Mitigation — If Equipped............................281 Tire Pressure Monitoring
System (TPMS) ..........................................284
OCCUPANT RESTRAINT SYSTEMS .................. 292
Occupant Restraint Systems Features ....292
Important Safety Precautions ...................293Seat Belt Systems ..................................... 293Supplemental Restraint Systems (SRS) ...302Child Restraints..........................................312
SAFETY TIPS ...................................................... 330
Transporting Passengers ..........................330
Transporting Pets ......................................330
Safety Checks You Should Make Inside
The Vehicle ................................................330 Periodic Safety Checks You Should Make
Outside The Vehicle ...................................332 Exhaust Gas ...............................................333Carbon Monoxide Warnings ......................333
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS .......................334
ASSIST AND SOS SYSTEM — IF EQUIPPED..... 335
JACKING AND TIRE CHANGING ........................339
4500/5500 Models .................................. 339Preparations For Jacking........................... 339
Jacking Instructions 4500 And
5500 Series ............................................... 340 To Stow The Flat Or Spare —
If Equipped ................................................ 343 Hub Caps/Wheel Covers — If Equipped ... 343
JUMP STARTING ................................................ 344
Preparations For Jump Start ..................... 344Jump Starting Procedure .......................... 345
IF YOUR ENGINE OVERHEATS .........................346
GEAR SELECTOR OVERRIDE — 6–SPEED
TRANSMISSION ................................................. 347
MANUAL PARK RELEASE — 8 – SPEED
TRANSMISSION ................................................. 348
FREEING A STUCK VEHICLE .............................349
TOWING A DISABLED VEHICLE ........................350 Two-Wheel Drive Models ........................... 351
Four-Wheel Drive Models .......................... 351Emergency Tow Hooks — If Equipped ...... 352
ENHANCED ACCIDENT RESPONSE
SYSTEM (EARS) ................................................. 352
EVENT DATA RECORDER (EDR) .......................352
SERVICING AND MAINTENANCE
SCHEDULED SERVICING — GASOLINE
ENGINE ................................................................ 353
Maintenance Plan ..................................... 354
SCHEDULED SERVICING — DIESEL ENGINE .. 357
Oil Change Indicator System — Cummins
Diesel.......................................................... 357 Perform Service Indicator — Cummins
Diesel ......................................................... 358 Maintenance Plan — Cummins Diesel
Engine ....................................................... 359
ENGINE COMPARTMENT .................................. 364
6.4L Engine ............................................... 364
6.7L Engine ................................................ 365
Checking Oil Level ..................................... 366
Adding Washer Fluid ................................. 366Maintenance-Free Battery ....................... 366Pressure Washing...................................... 367
VEHICLE MAINTENANCE .................................. 367
Engine Oil .................................................. 368
Engine Oil Filter.......................................... 369
Engine Air Cleaner Filter ........................... 369
Air Conditioner Maintenance ................... 371
Accessory Drive Belt Inspection ............... 374Draining Fuel/Water Separator Filter....... 375Engine Mounted Fuel Filter
Replacement.............................................. 376

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8
FUEL REQUIREMENTS – DIESEL ENGINE ...... 436 Fuel Specifications ...................................436
Biodiesel Fuel Requirements ....................437
FLUID CAPACITIES ............................................ 439
ENGINE FLUIDS AND LUBRICANTS ................ 440
CHASSIS FLUIDS AND LUBRICANTS ............... 444
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE .................................................. 445
Prepare For The Appointment ...................445Prepare A List .............................................445Be Reasonable With Requests ................. 445 IF YOU NEED ASSISTANCE ...............................445
FCA US LLC Customer Center ................... 446
FCA Canada Inc. Customer Center ........... 446
Mexico ........................................................ 446
Puerto Rico And US Virgin Islands ............ 446
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) ..................... 446 Service Contract ....................................... 446 WARRANTY INFORMATION .............................. 447
MOPAR PARTS................................................... 447
REPORTING SAFETY DEFECTS ........................ 447
In The 50 United States And
Washington, D.C. ....................................... 447 In Canada ................................................... 448
PUBLICATION ORDER FORMS ........................ 448
General Information.......................................... 449

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9
INTRODUCTION
Dear Customer,
Congratulations on the purchase of your new Ram. Be assured that it represents precision workmanship, distinctive styling, and high quality.
This is a specialized utility vehicle. It can go places and perform tasks that are not intended for conventional passenger vehicles. It handles and
maneuvers differently from many passenger vehicles both on-road and off-road, so take time to become familiar with your vehicle. If equipped, the
two-wheel drive version of this vehicle was designed for on-road use only. It is not intended for off-road driving or use in other severe conditions suited
for a four-wheel drive vehicle. Before you start to drive this vehicle, read the Owner’s Manual. Be sure you are familiar with all vehicle controls,
particularly those used for braking, steering, transmission, and transfer case shifting. Learn how your vehicle handles on different road surfaces.
Your driving skills will improve with experience. When driving off-road, or working the vehicle, don’t overload the vehicle or expect the vehicle to
overcome the natural laws of physics. Always observe federal, state, provincial and local laws wherever you drive. As with other vehicles of this type,
failure to operate this vehicle correctly may result in loss of control or a collision Úpage 218.
This Owner's Manual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance
of your vehicle. It is supplemented by customer-oriented documents. Within this information, you will find a description of the services that FCA US LLC
offers to its customers as well as the details of the terms and conditions for maintaining its validity. Please take the time to read all of these publications
carefully before driving your vehicle for the first time. Following the instructions, recommendations, tips, and important warnings in this manual will help
ensure safe and enjoyable operation of your vehicle.
This Owner’s Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated
in the text. Therefore, you should only consider the information that is related to the trim level, engine, and version that you have purchased. Any content
introduced throughout the Owner’s Information, which may or may not be applicable to your vehicle, will be identified with the wording “If Equipped”.
All data contained in this publication are intended to help you use your vehicle in the best possible way. FCA US LLC aims at a constant improvement
of the vehicles produced. For this reason, it reserves the right to make changes to the model described for technical and/or commercial reasons.
For further information, contact an authorized dealer.
When it comes to service, remember that authorized dealers know your Ram best, have factory-trained technicians and genuine MOPAR® parts, and
care about your satisfaction.
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10
SYMBOLS KEY
If you do not read this entire Owner’s Manual, you may miss important
information. Observe all Cautions and Warnings.
VAN CONVERSIONS/CAMPERS
The New Vehicle Limited Warranty does not apply to body modifications or
special equipment installed by van conversion/camper manufacturers/
body builders. US residents refer to the Warranty Information, Section
2.1.C. Canadian residents refer to the “What Is Not Covered” section of
the Warranty Information. Such equipment includes video monitors,
DVD/Blu-Ray™, heaters, stoves, refrigerators, etc. For warranty coverage
and service on these items, contact the applicable manufacturer.
Operating instructions for the special equipment installed by the
conversion/camper manufacturer should also be supplied with your
vehicle. For any additional instructions, please contact your conversion/
camper manufacturer.
To obtain dimensional and technical specifications for your vehicle,
refer to the Body Builder’s Guide at https://www.ramtrucks.com/
ram-commercial/body-builders-guide.html.
VEHICLE MODIFICATIONS/ALTERATIONS
WARNING!These statements are against operating
procedures that could result in a collision,
bodily injury and/or death.
CAUTION! These statements are against procedures that
could result in damage to your vehicle.
NOTE: A suggestion which will improve installation,
operation, and reliability. If not followed, may
result in damage.
TIP: General ideas/solutions/suggestions on easier
use of the product or functionality.
PAGE REFERENCE
ARROW
Follow this reference for additional information
on a particular feature.
FOOTNOTE Supplementary and relevant information
pertaining to the topic.
WARNING!
Any modifications or alterations to this vehicle could seriously affect its
roadworthiness and safety and may lead to a collision resulting in
serious injury or death.

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12
Yellow Warning Lights
Adaptive Cruise Control (ACC) Fault Warning Light — If Equipped
Úpage 110
Engine Check/Malfunction Indicator Warning Light (MIL)
Ú page 110
Electronic Stability Control (ESC) Active Warning Light — If Equipped
Úpage 111
Electronic Stability Control (ESC) OFF Warning Light — If Equipped
Úpage 111
Low Washer Fluid Warning Light — If Equipped Úpage 111
Low Fuel Warning Light Úpage 111
Low Coolant Level Warning Light Úpage 111Loose Fuel Filler Cap Warning Light — If
Equipped
Ú page 111
Tire Pressure Monitoring System (TPMS) Warning Light — If Equipped
Úpage 111
Anti-Lock Brake System (ABS) Warning Light Úpage 113
Service Forward Collision Warning (FCW) Light — If Equipped
Úpage 113
Service 4WD Warning Light — If Equipped Úpage 113
Cruise Control Fault Warning Light Úpage 113
Yellow Warning Lights

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GETTING TO KNOW YOUR VEHICLE17
5. Replace the battery by using your thumb to
push down and slide the battery under the
small lip on the top edge of the opening.

Key Fob Battery Replacement

6. To assemble the key fob case, line up the top edge of the back cover with the top of
the fob, and press the edges into the
interlocking hinges until all edges snap
together with no large visual gaps.
7. Reinsert the emergency key until it locks into place.
NOTE:
The key fob battery should only be replaced by
qualified technicians. If the battery requires
replacement, see an authorized dealer.Programming And Requesting Additional
Key Fobs
Programming the key fob may be performed by
an authorized dealer.
NOTE:
Once a key fob is programmed to a vehicle, it
cannot be re-purposed and reprogrammed to
another vehicle.
Only key fobs that are programmed to the
vehicle electronics can be used to start and
operate the vehicle. Once a key fob is
programmed to a vehicle, it cannot be
programmed to any other vehicle.
Duplication of key fobs may be performed at an
authorized dealer. This procedure consists of
programming a blank key fob to the vehicle electronics. A blank key fob is one that has
never been programmed.
NOTE:
When having the Sentry Key Immobilizer system
serviced, bring all vehicle keys with you to an
authorized dealer Ú
page 449.
SENTRY KEY
The Sentry Key Immobilizer system prevents
unauthorized vehicle operation by disabling the
engine. The system does not need to be armed
or activated. Operation is automatic, regardless
of whether the vehicle is locked or unlocked.
The system uses a key fob, keyless push button
ignition and a Radio Frequency (RF) receiver
to prevent unauthorized vehicle operation.
Therefore, only key fobs that are programmed
to the vehicle can be used to start and operate
the vehicle. The system cannot reprogram a key
fob obtained from another vehicle.
After placing the ignition switch in the ON/RUN
position, the vehicle security light will turn on for
three seconds for a bulb check. If the light
remains on after the bulb check, it indicates
that there is a problem with the electronics.
In addition, if the light begins to flash after the
WARNING!
Always remove the key fobs from the
vehicle and lock all doors when leaving the
vehicle unattended.
For vehicles equipped with Keyless
Enter-N-Go — Ignition, always remember to
place the ignition in the OFF mode.
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18GETTING TO KNOW YOUR VEHICLE
bulb check, it indicates that someone
attempted to start the engine with an invalid key
fob. In the event that a valid key fob is used to
start the engine but there is an issue with the
vehicle electronics, the engine will start and
shut off after two seconds.
If the vehicle security light turns on during
normal vehicle operation (vehicle running for
longer than 10 seconds), it indicates that there
is a fault in the electronics. Should this occur,
have the vehicle serviced as soon as possible by
an authorized dealer.
All of the key fobs provided with your new
vehicle have been programmed to the vehicle
electronics Úpage 449.IGNITION SWITCH
KEYLESS PUSH BUTTON IGNITION
This feature allows the driver to operate the
ignition switch with the push of a button as long
as the Remote Keyless Entry key fob is in the
passenger compartment.

The Keyless Push Button Ignition has four
operating positions; three of which are labeled
and will illuminate when in position. The three
positions are OFF, ACC, and ON/RUN. The fourth
position is START. During START, RUN will
illuminate.

NOTE:

In case the ignition switch does not change with
the push of a button, the key fob may have a low
or depleted battery. In this situation, a back up
method can be used to operate the ignition
switch. Put the nose side (side opposite of
the emergency key) of the key fob against the
START/STOP ignition button, with your foot
applied on the brake pedal, and push to
operate the ignition switch. Keyless Push Button Ignition

The push button ignition can be placed in the
following modes:
OFF
The engine is stopped.
Some electrical devices (e.g. central locking,
alarm, etc.) are still available.
CAUTION!
The Sentry Key Immobilizer system is not
compatible with some aftermarket remote
starting systems. Use of these systems may
result in vehicle starting problems and loss of
security protection.
1 — OFF
2 — ACC (Accessory)
3 — ON/RUN

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GETTING TO KNOW YOUR VEHICLE65
CLIMATE VOICE RECOGNITION
Adjust vehicle temperatures hands-free and
keep everyone comfortable while you keep
moving ahead.
Push the VR button on the steering wheel. After
the beep, say one of the following commands:
“Set driver temperature to 70 degrees ”
“Set passenger temperature to 70 degrees ”

Did you know: Voice Command for Climate may only
be used to adjust the interior temperature of your
vehicle. Voice Command will not work to adjust the
heated seats or steering wheel if equipped.

OPERATING TIPS
NOTE:
Refer to the chart at the end of this section for
suggested control settings for various weather
conditions.
Summer Operation
The engine cooling system must be protected
with a high-quality antifreeze coolant to provide
proper corrosion protection and to protect
against engine overheating. OAT coolant
(conforming to MS.90032) is recommended.
Winter Operation

To ensure the best possible heater and defroster
performance, make sure the engine cooling
system is functioning properly and the proper
amount, type, and concentration of coolant is
used. Use of the Air Recirculation mode during
Winter months is not recommended, because it
may cause window fogging.

Vacation/Storage

For information on maintaining the Climate
Control system when the vehicle is being stored
for an extended period of time, see
Ú
page 427.

Window Fogging

Vehicle windows tend to fog on the inside in mild,
rainy, and/or humid weather. To clear the
windows, select Defrost or Mix mode and
increase the front blower speed. Do not use the
Recirculation mode without A/C for long periods,
as fogging may occur.

Outside Air Intake
Make sure the air intake, located directly in
front of the windshield, is free of obstructions,
such as leaves. Leaves collected in the air
intake may reduce airflow, and if they enter
the plenum, they could plug the water drains. In Winter months, make sure the air intake is
clear of ice, slush, and snow.
Cabin Air Filter
The climate control system filters out dust and
pollen from the air. Contact an authorized
dealer to service your cabin air filter, and to
have it replaced when needed.
Operating Tips Chart
WEATHER CONTROL SETTINGS
Hot Weather And
Vehicle Interior Is Very Hot Set the mode control
to , on, and blower on high. Roll down the
windows for a minute to flush out the hot air.
Adjust the controls as needed to achieve comfort.
Warm Weather Turn on and set the
mode control to the position.
Cool Sunny Operate in position.
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