service Ram ProMaster 2015 Owner's Manual

INTRODUCTION
Congratulations on selecting your new FCA US LLC
vehicle. Be assured that it represents precision workman-
ship, distinctive styling, and high quality - all essentials
that are traditional to our vehicles.
This Owner’s Manual has been prepared with the assis-
tance of service and engineering specialists to acquaint
you with the operation and maintenance of your vehicle.
It is supplemented by Warranty Information, and various
customer-oriented documents. Please take the time to
read these publications carefully. Following the instruc-
tions and recommendations in this manual will help
assure safe and enjoyable operation of your vehicle.
NOTE: After reviewing the owner information, it
should be stored in the vehicle for convenient referenc-
ing and remain with the vehicle when sold.When it comes to service, remember that your authorized
dealer knows your vehicle best, has factory-trained tech-
nicians and genuine MOPAR® parts, and cares about
your satisfaction.
RAM is a registered trademark of FCA US LLC.
HOW TO USE THIS MANUAL
Consult the Table of Contents to determine which section
contains the information you desire.
Since the specification of your vehicle depends on the
items of equipment ordered, certain descriptions and
illustrations may differ from your vehicle’s equipment.
The detailed index at the back of this Owner’s Manual
contains a complete listing of all subjects.
Consult the following table for a description of the
symbols that may be used on your vehicle or throughout
this Owner’s Manual:
4 INTRODUCTION

WARNINGS AND CAUTIONS
This Owner ’s Manual containsWARNINGSagainst
operating procedures that could result in a collision or
bodily injury. It also contains CAUTIONSagainst proce-
dures that could result in damage to your vehicle. If you
do not read this entire Owner ’s Manual, you may miss
important information. Observe all Warnings and Cau-
tions.
VAN CONVERSIONS/CAMPERS
The New Vehicle Limited Warranty does not apply to
body modifications or special equipment installed by van
conversion/camper manufacturers/body builders. Refer
to the Warranty Information book, Section 2.1.C. Such
equipment includes video monitors, VCRs, heaters,
stoves, refrigerators, etc. For warranty coverage and
service on these items, contact the applicable manufac-
turer. Operating instructions for the special equipment in-
stalled by the conversion/camper manufacturer should
also be supplied with your vehicle. If these instructions
are missing, please contact your authorized dealer for
assistance in obtaining replacement documents from the
applicable manufacturer.
For information on the Body Builders Guide refer to:
www.rambodybuilder.com. This website contains di-
mensional and technical specifications for your vehicle. It
is intended for Second Stage Manufacturer’s technical
support. For service issues, contact your authorized
dealer.
VEHICLE IDENTIFICATION NUMBER
The Vehicle Identification Number (VIN) is found on the
left front corner of the instrument panel, visible through
the windshield. This number also appears on the vehicle
6 INTRODUCTION

NOTE:A key which has not been programmed is also
considered an invalid key, even if it is cut to fit the
ignition switch lock cylinder for that vehicle.
If the Vehicle Security Light is on after the key is turned
to the ON/RUN position, it indicates that there is a
problem with the electronics.
CAUTION!
• Always remove the Sentry Key® from the vehicle
and lock all doors when leaving the vehicle unat-
tended.
• The Sentry Key® Immobilizer system is not com-
patible with some aftermarket remote starting sys-
tems. Use of these systems may result in vehicle
starting problems and loss of security protection.
All of the keys provided with your new vehicle have
been programmed to the vehicle electronics.
Replacement Keys
NOTE: Only keys that have been programmed to the
vehicle electronics can be used to start the vehicle. Once
a Sentry Key® has been programmed to a vehicle, it
cannot be programmed to any other vehicle. When hav-
ing the Sentry Key® Immobilizer System serviced, bring
all vehicle keys with you to an authorized dealer.
The VIN is required for authorized dealer replacement of
keys. Duplication of keys may be performed at an
authorized dealer.
General Information
The Sentry Key® system complies with FCC rules part 15
and with RSS-210 of Industry Canada. Operation is
subject to the following conditions:
• This device may not cause harmful interference.
14 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

How To Disengage The Automatic Locking Mode
Unbuckle the combination lap/shoulder belt and allow it
to retract completely to disengage the Automatic Locking
Mode and activate the vehicle sensitive (emergency)
locking mode.
WARNING!
•The seat belt assembly must be replaced if the
switchable Automatic Locking Retractor (ALR) fea-
ture or any other seat belt function is not working
properly when checked according to the proce-
dures in the Service Manual.
• Failure to replace the seat belt assembly could
increase the risk of injury in collisions.
• Do not use the Automatic Locking Mode to restrain
occupants who are wearing the seat belt or children
who are using booster seats. The locked mode is
(Continued)
WARNING! (Continued)
only used to install rear-facing or forward-facing
child restraints that have a harness for restraining
the child.
Supplemental Restraint System (SRS)
Air Bag System Components
Your vehicle may be equipped with the following air bag
system components:
•Occupant Restraint Controller (ORC)
• Air Bag Warning Light
•Steering Wheel and Column
• Instrument Panel
• Knee Impact Bolsters
• Advanced Front Air Bags
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 37

•As the air bags deflate, you may see some smoke-like
particles. The particles are a normal by-product of the
process that generates the non-toxic gas used for air
bag inflation. These airborne particles may irritate the
skin, eyes, nose, or throat. If you have skin or eye
irritation, rinse the area with cool water. For nose or
throat irritation, move to fresh air. If the irritation
continues, see your doctor. If these particles settle on
your clothing, follow the garment manufacturer ’s in-
structions for cleaning.
Do not drive your vehicle after the air bags have de-
ployed. If you are involved in another collision, the air
bags will not be in place to protect you.WARNING!
Deployed air bags and seat belt pretensioners cannot
protect you in another collision. Have the air bags,
seat belt pretensioners, and the seat belt retractor
assemblies replaced by an authorized dealer imme-
diately. Also, have the Occupant Restraint Controller
System serviced as well.
NOTE:
• Air bag covers may not be obvious in the interior trim,
but they will open during air bag deployment.
• After any collision, the vehicle should be taken to an
authorized dealer immediately.2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 47

The ORC turns on the Air Bag Warning Light in the
instrument panel for approximately four to eight seconds
for a self-check when the ignition switch is first turned to
the ON/RUN position. After the self-check, the Air Bag
Warning Light will turn off. If the ORC detects a mal-
function in any part of the system, it turns on the Air Bag
Warning Light, either momentarily or continuously. A
single chime will sound to alert you if the light comes on
again after initial startup.
The ORC also includes diagnostics that will illuminate
the instrument panel Air Bag Warning Light if a malfunc-
tion is detected that could affect the air bag system. The
diagnostics also record the nature of the malfunction.
While the air bag system is designed to be maintenance
free, if any of the following occurs, have an authorized
dealer service the air bag system immediately.•
The Air Bag Warning Light does not come on during
the four to eight seconds when the ignition switch is
first turned to the ON/RUN position.
• The Air Bag Warning Light remains on after the four to
eight-second interval.
• The Air Bag Warning Light comes on intermittently or
remains on while driving.
NOTE: If the speedometer, tachometer, or any engine
related gauges are not working, the Occupant Restraint
Controller (ORC) may also be disabled. In this condition
the air bags may not be ready to inflate for your protec-
tion. Have an authorized dealer service the air bag
system immediately.
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 49

WARNING!
Ignoring the Air Bag Warning Light in your instru-
ment panel could mean you won’t have the air bags
to protect you in a collision. If the light does not come
on as a bulb check when the ignition is first placed in
the on position, and stays on after you start the
vehicle, or if it comes on as you drive, have an
authorized dealer service the air bag system immedi-
ately.
Redundant Air Bag Warning Light
If a fault with the Air Bag Warning Light is
detected, which could affect the Supplemental
Restraint System (“SRS”), the Redundant Air
Bag Warning Light will illuminate on the in-
strument panel. The Redundant Air Bag Warning Light will stay on until
the fault is cleared. In addition, a single chime will sound
to alert you that the Redundant Air Bag Warning Light
has come on and a fault has been detected. If the
Redundant Air Bag Warning Light comes on intermit-
tently or remains on while driving have an authorized
dealer service the vehicle immediately.
For additional information regarding the Redundant Air
Bag Warning Light refer to the “Getting To Know Your
Instrument Panel” section of this manual.
Maintaining Your Air Bag System
WARNING!
•
Modifications to any part of the air bag system
could cause it to fail when you need it. You could
be injured if the air bag system is not there to
(Continued)
50 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

WARNING!(Continued)
protect you. Do not modify the components or
wiring, including adding any kind of badges or
stickers to the steering wheel hub trim cover or the
upper right side of the instrument panel. Do not
modify the front bumper, vehicle body structure, or
add aftermarket side steps or running boards.
• It is dangerous to try to repair any part of the air
bag system yourself. Be sure to tell anyone who
works on your vehicle that it has an air bag system.
• Do not attempt to modify any part of your air bag
system. The air bag may inflate accidentally or may
not function properly if modifications are made.
Take your vehicle to an authorized dealer for any
air bag system service. If your seat, including your
trim cover and cushion, needs to be serviced in any
way (including removal or loosening/tightening of
(Continued)
WARNING! (Continued)
seat attachment bolts), take the vehicle to your
authorized dealer. Only manufacturer approved
seat accessories may be used. If it is necessary to
modify the air bag system for persons with dis-
abilities, contact your authorized dealer.
Event Data Recorder (EDR)
This vehicle is equipped with an event data recorder
(EDR). The main purpose of an EDR is to record, in
certain crash or near crash-like situations, such as an air
bag deployment or hitting a road obstacle, data that will
assist in understanding how a vehicle’s systems per-
formed. The EDR is designed to record data related to
vehicle dynamics and safety systems for a short period of
time, typically 30 seconds or less. The EDR in this vehicle
is designed to record such data as:
•How various systems in your vehicle were operating
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 51

not lit during starting, see your authorized dealer. If the
light stays on, flickers, or comes on while driving, have
the system checked by an authorized dealer.
Defroster
Check operation by selecting the defrost mode and place
the blower control on high speed. You should be able to
feel the air directed against the windshield. See your
authorized dealer for service if your defroster is inoper-
able.
Floor Mat Safety Information
Always use floor mats designed to fit the footwell of your
vehicle. Use only floor mats that leave the pedal area
unobstructed and that are firmly secured so that they
cannot slip out of position and interfere with the pedals
or impair safe operation of your vehicle in other ways.
WARNING!
Pedals that cannot move freely can cause loss of
vehicle control and increase the risk of serious per-
sonal injury.
•Always make sure that floor mats are properly
attached to the floor mat fasteners.
• Never place or install floor mats or other floor
coverings in the vehicle that cannot be properly
secured to prevent them from moving and interfer-
ing with the pedals or the ability to control the
vehicle.
• Never put floor mats or other floor coverings on top
of already installed floor mats. Additional floor
mats and other coverings will reduce the size of the
pedal area and interfere with the pedals.
(Continued)
66 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

6. Park/Headlight ON Indicator — If EquippedThis indicator will illuminate when the park
lights or headlights are turned on.
7. Odometer/Trip Odometer/Electronic Vehicle Informa-
tion Center (EVIC) Display Area
This display indicates the total distance the vehicle has
been driven.
U.S. Federal regulations require that upon transfer of
vehicle ownership, the seller certify to the purchaser the
correct mileage that the vehicle has been driven. If your
odometer needs to be repaired or serviced, the repair
technician should leave the odometer reading the same
as it was before the repair or service. If s/he cannot do so,
then the odometer must be set at zero, and a sticker must
be placed in the door jamb stating what the mileage was
before the repair or service. It is a good idea for you to
make a record of the odometer reading before the repair/ service, so that you can be sure that it is properly reset, or
that the door jamb sticker is accurate if the odometer
must be reset at zero.
Shift Lever Status (PRND)
The shift lever status “P,R,N,D,1,2,3,4,5,6” are displayed
indicating the shift lever position. Telltales “1,2,3,4,5,6”
indicate the manual mode has been engaged and the gear
selected is displayed. Refer to “Six-Speed Automatic
Transmission” in “Starting And Operating” for further
information on ERS.
8. External Light Failure Indicator — If Equipped
The External Light Failure Indicator will come
on when a failure to one of the following lights
is detected:
• Direction Indicators
• Backup Lights
• Parking Lights
4
UNDERSTANDING YOUR INSTRUMENT PANEL 129