service Ram ProMaster 2019 Manual PDF

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
310 CUSTOMER ASSISTANCE

Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have any
questions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New VehicleLimited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
312 CUSTOMER ASSISTANCE

WARRANTY INFORMATION
See the Warranty Information Booklet for the terms and
provisions of FCA US LLC warranties applicable to this
vehicle and market.
MOPAR PARTS
Mopar fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA) in addition to notifying
FCA US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists ina group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, an authorized
dealer or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153);
or go to http://www.safercar.gov; or write to: Admin-
istrator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can also obtain
other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact
Transport Canada, Motor Vehicle Defect Investigations
and Recalls at 1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/.
11
CUSTOMER ASSISTANCE 313

PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (U.S.)
314 CUSTOMER ASSISTANCE

Compact Spare Tire........................ .263
Contract, Service .......................... .312
Cooling Pressure Cap (Radiator Cap) ............241
Cooling System ........................... .238
Adding Coolant (Antifreeze) .................240
Coolant Level ....................... .239, 242
Cooling Capacity ........................ .282
Disposal Of Used Coolant ..................242
Drain, Flush, And Refill ....................239
Inspection ............................. .242
Points To Remember ..................... .242
Pressure Cap ........................... .241
Radiator Cap .......................... .241
Selection Of Coolant (Antifreeze) ..........239, 282
Corrosion Protection ....................... .269
Cruise Light ...............................82
Cupholders ........................... .60, 273
Customer Assistance ....................... .310
Customer Programmable Features ...............287
Cybersecurity ............................ .286
Dealer Service ............................ .231
Defroster, Windshield ....................... .131
Diagnostic System, Onboard ....................83
Dimmer Control Switch .......................43 Dimmer Switch
Headlight ...............................39
Dipsticks Automatic Transmission ....................245
Power Steering ......................... .150
Disable Vehicle Towing ..................... .220
Disposal Antifreeze (Engine Coolant) .................242
Door Ajar .................................75
Door Ajar Light ............................75
Door Locks ................................22
Automatic ..............................23
Doors ....................................22
Driver ’s Seat Back Tilt ........................23
Driving Through Flowing, Rising, Or Shallow Standing
Water ................................ .175
Electrical

Power Outlets .......................60
Electric Brake Control System ...................89
Electric Remote Mirrors .......................36
Electronic Speed Control (Cruise Control) .........151
Electronic Stability Control (ESC) ................90
Electronic Throttle Control Warning Light ..........75
318 INDEX

Hood Release..............................55
Ignition ..................................18
Key ............................... .16, 18
Switch .................................18
Ignition Key Removal ........................18
Illuminated Entry ...........................44
Immobilizer (Sentry Key) ......................20
Inside Rearview Mirror .......................34
Instrument Cluster ....................... .66, 82
Display ................................68
Instrument Panel Lens Cleaning ................272
Interior And Instrument Lights ..................41
Interior Appearance Care .....................271
Interior Lights ..............................41
Intermittent Wipers (Delay Wipers) ...............44
Introduction ................................4
iPod/USB/MP3 Control ..................... .298
Jacking And Tire Changing ....................194
Jacking And Tire Changing Instructions ...........200
Jack Location ............................ .194
Jack Operation ........................ .194, 245
Jump Starting ............................ .213Key Fob
Programming Additional Key Fobs .............18
Key Fob Battery Service (Remote Keyless Entry) .....17
Key Fob Programming (Remote Keyless Entry) ......18
Key-In Reminder ............................20
Keys ....................................16
Replacement .............................20
Sentry (Immobilizer) .......................20
Lane Change Assist ..........................41
Lap/Shoulder Belts ........................ .102
Latches ................................. .133
Hood ..................................55
Lead Free Gasoline ........................ .278
Leaks, Fluid ............................. .133
Life Of Tires ............................. .259
Light Bulbs .......................... .133, 179
Lights .................................. .133
AirBag ..........................74, 111, 131
Brake Assist Warning ......................93
Brake Warning ...........................75
Bulb Replacement ....................... .179
Cr

uise .................................82
Daytime Running .........................39
Dimmer Switch, Headlight ................38, 39
12
INDEX 321

Electronic Stability Program(ESP) Indicator.....75, 93
Exterior ............................ .38, 133
Hazard Warning Flasher ...................179
Headlights ..............................39
High Beam ..............................39
Illuminated Entry .........................44
Interior ................................41
Malfunction Indicator (Check Engine) ...........80
Park ............................... .40, 82
Passing ................................40
Security Alarm ...........................77
Service ............................... .179
Tire Pressure Monitoring (TPMS) ..............95
Traction Control ..........................93
Turn Signals ...................... .38, 82, 133
Warning Instrument Cluster Descriptions ......75, 82
Loading Vehicle ....................... .161, 163
Capacities ............................. .163
Tires................................. .251
Locks Automatic Door ....................... .22, 23
Low Tire Pressure System .....................95
Lubrication, Body ......................... .236
Lug Nuts/Bolts ........................... .276Maintenance Free Battery
.....................230
Maintenance Schedule ...................... .225
Malfunction Indicator Light (Check Engine) ......80, 84
Manual Service ............................... .314
Methanol ............................... .279
Mirrors ..................................34
Electric Remote ...........................36
Exterior Folding ..........................35
Heated .................................38
Outside ................................35
Rearview ...............................34
Modifications/Alterations Vehicle .................................6
Monitor, Tire Pressure System ..................95
Mopar Parts ............................. .313
MP3 Control ............................. .298
Multi-Function Control Lever ...................38
New Vehicle Break-In Period ..................139
Occupant

Restraints .........................99
Octane Rating, Gasoline (Fuel) .................278
Oil Change Indicator .........................70
Reset ..................................70
322 INDEX

Remote Keyless EntryProgramming Additional Key Fobs .............18
Replacement Bulbs ........................ .179
Replacement Keys ...........................20
Replacement Tires ......................... .260
Reporting Safety Defects .....................313
Restraints, Child .......................... .123
Restraints, Head ............................32
Rotation, Tires ............................ .267
Safety Checks Inside Vehicle ...................131
Safety Checks Outside Vehicle .................133
Safety Defects, Reporting .....................313
Safety, Exhaust Gas ........................ .130
Safety Information, Tire ..................... .245
Safety Tips .............................. .130
Schedule, Maintenance ...................... .225
Seat Belts ............................ .100, 131
Adjustable Shoulder Belt ...................106
Adjustable Upper Shoulder Anchorage .........106
Adjustable Upper Shoulder Belt Anchorage ......106
Automatic Locking Retractor (ALR) ...........109
Child Restraints ........................ .123
Energy Management Feature ................108
Front Seat ...................... .100, 102, 104Inspection
............................. .131
Lap/Shoulder Belt Operation ................104
Lap/Shoulder Belts ...................... .102
Lap/Shoulder Belt Untwisting ...............106
Operating Instructions .....................104
Pregnant Women ........................ .108
Rear Seat ............................. .102
Reminder ............................. .101
Untwisting Procedure .....................106
Seat Belts Maintenance ...................... .272
Seats ....................................23
Adjustment .............................23
Heated .................................
29
Rear Folding .............................23
Tilting .................................23
Security Alarm .......................... .21, 77
Selection Of Coolant (Antifreeze) ...............282
Sentry Key (Immobilizer) ......................20
Service Assistance ......................... .310
Service Contract .......................... .312
Service Manuals .......................... .314
Settings Personal .............................. .287
Shift Lever Override ....................... .218
Shoulder Belts ............................ .102
324 INDEX

Tire Service Kit...............206, 207, 209, 211, 213
Tongue Weight/Trailer Weight .................167
To Open Hood .............................55
Torque Converter Clutch .....................149
Towing ............................. .163, 220
Disabled Vehicle ........................ .220
Guide ................................ .166
Recreational ........................... .173
Weight ............................... .166
Towing Behind A Motorhome ..................173
Traction ................................ .174
Traction Control ............................89
Trailer Sway Control (TSC) ....................93
Trailer Towing ............................ .163
Cooling System Tips ..................... .172
Hitches ............................... .166
Minimum Requirements ....................168
Tips ................................. .171
Trailer And Tongue Weight ..................167
Wiring ............................... .170
Trailer Towing Guide ....................... .166
Trailer Weight ............................ .166
Transmission Automatic ......................... .141, 244
Fluid ................................ .284Maintenance
........................... .244
Transporting Pets ......................... .129
Tread Wear Indicators ...................... .258
Turn Signals ...............................82
Uconnect Uconnect Settings .........................17
Uconnect Settings Customer Programmable Features .............287
Uconnect Voice Command ....................302
Uniform Tire Quality Grades ..................267
Unleaded Gasoline ........................ .278
Untwisting Procedure, Seat Belt ................106
USB................................... .298
Vehicle Certification Label ....................161
V
ehicle Identification Number (VIN) .............276
Vehicle Loading .....................161, 163, 252
Vehicle Modifications/Alterations .................6
Vehicle Storage ......................... .51, 269
Viscosity, Engine Oil ....................... .232
Voice Command .......................... .302
Warning Lights (Instrument Cluster Descriptions) ....79
Warnings And Cautions .......................5
326 INDEX

INSTALLATION OF RADIO TRANSMITTING
EQUIPMENT
Special design considerations are incorporated into this
vehicle’s electronic system to provide immunity to radio
frequency signals. Mobile two-way radios and telephone
equipment must be installed properly by trained person-
nel. The following must be observed during installation.
The positive power connection should be made directly
to the battery and fused as close to the battery as possible.
The negative power connection should be made to body
sheet metal adjacent to the negative battery connection.
This connection should not be fused.
Antennas for two-way radios should be mounted on the
roof or the rear area of the vehicle. Care should be used
in mounting antennas with magnet bases. Magnets may
affect the accuracy or operation of the compass on
vehicles so equipped.
The antenna cable should be as short as practical and
routed away from the vehicle wiring when possible. Use
only fully shielded coaxial cable.
Carefully match the antenna and cable to the radio to
ensure a low Standing Wave Ratio (SWR).Mobile radio equipment with output power greater than
normal may require special precautions.
All installations should be checked for possible interfer-
ence between the communications equipment and the
vehicle’s electronic systems.
WARNING:
Operating, servicing and maintaining a
passenger vehicle or off-road highway
motor vehicle can expose you to chemicals
including engine exhaust, carbon monoxide,
phthalates, and lead, which are known to
the State of California to cause cancer and
birth defects or other reproductive harm.
To minimize exposure, avoid breathing
exhaust, do not idle the engine except as
necessary, service your vehicle in a
well-ventilated area and wear gloves or
wash your hands frequently when servicing
your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.