maintenance Ram ProMaster 2020 Owner's Manual

TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
11
1 INTRODUCTION ......................................................................................................................... 7
2 GETTING TO KNOW YOUR VEHICLE ................................................................................ 9
3 GETTING TO KNOW YOUR INSTRUMENT PANEL .....................................................41
4 SAFETY ........................................................................................................................................56 5 STARTING AND OPERATING .............................................................................................92
6 IN CASE OF EMERGENCY .................................................................................................. 123 7 SERVICING AND MAINTENANCE ................................................................................... 152
8 TECHNICAL SPECIFICATIONS .......................................................................................... 191
9 MULTIMEDIA ............................................................................................................................ 198
10 CUSTOMER ASSISTANCE ................................................................................................. 246
11 INDEX.......................................................................................................................................... 250
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3
GETTING TO KNOW YOUR INSTRUMENT
PANEL

INSTRUMENT CLUSTER .......................................... 41
Instrument Cluster Descriptions........................ 42

INSTRUMENT CLUSTER DISPLAY ......................... 43

Location And Controls ........................................ 43
Change Engine Oil .............................................. 44
Display Setup Menu ........................................... 44
Values Displayed ................................................ 45
Personal Settings (Customer-Programmable
Features) ............................................................. 46

TRIP COMPUTER ..................................................... 46

Trip Button .......................................................... 46
Trip Functions ..................................................... 46

WARNING LIGHTS AND MESSAGES ..................... 47

Red Warning Lights ............................................ 47
Yellow Warning Lights ........................................ 50
Yellow Indicator Lights ....................................... 52
Green Indicator Lights ........................................ 53
Blue Indicator Lights .......................................... 53

ONBOARD DIAGNOSTIC SYSTEM — OBD II ........ 54

Onboard Diagnostic System (OBD II)
Cybersecurity ...................................................... 54

EMISSIONS INSPECTION AND MAINTENANCE
PROGRAMS ............................................................. 55

SAFETY

SAFETY FEATURES ..................................................56

Four-Wheel Anti-Lock Brake System (ABS) ....... 56
Electronic Brake Control (EBC) System ........... 57

AUXILIARY DRIVING SYSTEMS ..............................61

Tire Pressure Monitoring System (TPMS) ......... 61

OCCUPANT RESTRAINT SYSTEMS .......................64

Occupant Restraint Systems Features ............ 64
Important Safety Precautions............................ 65
Seat Belt Systems ............................................. 66
Supplemental Restraint Systems (SRS) ........... 73
Child Restraints .................................................. 83
Transporting Pets .............................................. 89

SAFETY TIPS ............................................................89

Transporting Passengers ................................... 89
Exhaust Gas ........................................................ 89
Safety Checks You Should Make Inside
The Vehicle ........................................................ 90 Periodic Safety Checks You Should Make
Outside The Vehicle ........................................... 91

STARTING AND OPERATING

STARTING THE ENGINE ..........................................92

Automatic Transmission .................................... 92
Normal Starting .................................................. 92
Cold Weather Operation
(Below –22°F Or −30°C) ................................. 92 If Engine Fails To Start ....................................... 92
After Starting ...................................................... 93
ENGINE BLOCK HEATER — IF EQUIPPED ............ 93
ENGINE BREAK-IN RECOMMENDATIONS ........... 93
PARKING BRAKE ................................................... 94
AUTOMATIC TRANSMISSION ................................ 95

Key Ignition Park Interlock .................................96
Brake/Transmission Shift Interlock System ....96
Six-Speed Automatic Transmission ...................96

POWER STEERING ............................................... 102

Power Steering Fluid Check ........................... 103

SPEED CONTROL — IF EQUIPPED ......................103

To Activate ........................................................ 103
To Set A Desired Speed ................................... 104
To Vary The Speed Setting .............................. 104
To Accelerate For Passing ............................... 105
To Resume Speed ............................................ 105
To Deactivate ................................................... 105

PARKSENSE REAR PARK ASSIST —
IF EQUIPPED ..........................................................105

ParkSense Rear Park Assist Sensors ............. 106
ParkSense Rear Park Assist Alerts ................. 106
ParkSense Rear Park Assist Failure
Indications ........................................................ 108 Cleaning The ParkSense System .................... 108
ParkSense Rear Park Assist System Usage
Precautions ...................................................... 108

PARKVIEW REAR BACK UP CAMERA ............... 109
REFUELING THE VEHICLE.....................................111

Loose Fuel Filler Cap Message ....................... 111

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4

VEHICLE LOADING ................................................112
Vehicle Certification Label ............................... 112
Gross Vehicle Weight Rating (GVWR) .............. 112
Gross Axle Weight Rating (GAWR) .................. 112
Tire Size .............................................................112
Rim Size ............................................................ 112
Inflation Pressure ............................................. 112
Curb Weight ...................................................... 112
Overloading ....................................................... 112
Loading .............................................................113

TRAILER TOWING ..................................................113

Common Towing Definitions ............................113
Trailer Hitch Classification ............................... 114
Trailer Towing Weights
(Maximum Trailer Weight Ratings) ................. 115 Trailer And Tongue Weight ..............................115Towing Requirements ..................................... 116
Towing Tips ...................................................... 118

RECREATIONAL TOWING
(BEHIND MOTORHOME, ETC.) ............................120

Towing This Vehicle Behind Another Vehicle .. 120
Recreational Towing ......................................... 120

DRIVING TIPS.........................................................121

Driving On Slippery Surfaces ..........................121
Driving Through Water ....................................121

IN CASE OF EMERGENCY

HAZARD WARNING FLASHERS ..........................123 BULB REPLACEMENT ........................................... 123

Replacement Bulbs .......................................... 123
Replacing Exterior Bulbs .................................. 125
Replacing Interior Bulbs .................................. 127

FUSES..................................................................... 128

Underhood Fuses ............................................. 128
Interior Fuses.................................................... 131
Right Central Pillar Fuses ................................ 132

JACKING AND TIRE CHANGING .......................... 133

Jack Location .................................................... 133
Spare Tire Removal .......................................... 134
Preparations For Jacking ................................. 135
Jacking Instructions ......................................... 136Wheel Covers .................................................... 139

TIRE SERVICE KIT — IF EQUIPPED ...................... 139

Tire Service Kit Storage ................................... 139
Tire Service Kit Components And Operation .. 140Tire Service Kit Usage Precautions ................. 140
Sealing A Tire With Tire Service Kit ................. 142

JUMP STARTING ................................................... 145

Preparations For Jump Start ........................... 145
Jump Starting Procedure ................................. 146
Battery Location ............................................... 147

IF YOUR ENGINE OVERHEATS ............................ 147
GEAR SELECTOR OVERRIDE .............................. 148FREEING A STUCK VEHICLE ............................... 149
TOWING A DISABLED VEHICLE........................... 149
Automatic Transmission .................................. 150
ENHANCED ACCIDENT RESPONSE SYSTEM
(EARS) ....................................................................151
EVENT DATA RECORDER (EDR) .......................... 151

SERVICING AND MAINTENANCE

SCHEDULED SERVICING .....................................152

Maintenance Plan ............................................ 152
Heavy Duty Use Of The Vehicle ....................... 155

ENGINE COMPARTMENT...................................... 156

3.6L Engine ..................................................... 156
Checking Oil Level — Gas Engine ................... 157
Adding Washer Fluid ........................................ 157Maintenance-Free Battery .............................. 157
Pressure Washing ............................................ 158

DEALER SERVICE ................................................. 158

Engine Oil ......................................................... 158Engine Oil Filter ................................................ 159
Engine Air Cleaner Filter ................................. 159
Air Conditioner Maintenance ......................... 160
Body Lubrication .............................................. 161
Windshield Wiper Blades ................................ 162
Exhaust System ............................................... 162
Cooling System................................................. 163
Brake System .................................................. 166
Automatic Transmission
(3.6L Gasoline Engine Only) ............................ 167

RAISING THE VEHICLE..........................................168

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5

TIRES .....................................................................168
Tire Safety Information ....................................168
Tires — General Information ........................... 176
Tire Types .......................................................... 180
Spare Tires — If Equipped ............................... 181
Wheel And Wheel Trim Care ........................... 183
Tire Chains And Traction Devices ................... 184
Tire Rotation Recommendations..................... 185

DEPARTMENT OF TRANSPORTATION
UNIFORM TIRE QUALITY GRADES .....................185

Treadwear .........................................................186
Traction Grades ................................................ 186
Temperature Grades ........................................186

STORING THE VEHICLE ........................................186
BODYWORK ...........................................................187
Protection From Atmospheric Agents.............. 187
Body And Underbody Maintenance ................. 187
Preserving The Bodywork................................. 187

INTERIORS ............................................................188

Seats And Fabric Parts ..................................... 188
Plastic And Coated Parts..................................189
Leather Parts .................................................... 190Glass Surfaces ................................................. 190
Cleaning The Instrument Panel Cupholders ...190

TECHNICAL SPECIFICATIONS

IDENTIFICATION DATA ......................................... 191

Vehicle Identification Number ........................ 191

BRAKE SYSTEM .................................................... 191
WHEEL AND TIRE TORQUE SPECIFICATIONS ... 191
Torque Specifications ...................................... 191

FUEL REQUIREMENTS.......................................... 192

3.6L Engine....................................................... 192
Reformulated Gasoline ................................... 192
Materials Added To Fuel .................................. 193
Gasoline/Oxygenate Blends ............................ 193
Do Not Use E-85 In Non-Flex Fuel Vehicles .... 193
CNG And LP Fuel System Modifications ......... 193
MMT In Gasoline .............................................. 194Fuel System Cautions ...................................... 194
Carbon Monoxide Warnings ............................ 194

FLUID CAPACITIES................................................ 195
FLUIDS AND LUBRICANTS .................................. 195

Engine ............................................................... 195Chassis ............................................................. 197

MULTIMEDIA

CYBERSECURITY .................................................. 198
UCONNECT SETTINGS ......................................... 199
Uconnect 3/3 NAV Settings............................. 199

SAFETY AND GENERAL INFORMATION ............. 208

Safety Guidelines ............................................. 208
UCONNECT 3/3 NAV WITH 5-INCH DISPLAY ....209

Introduction To The Uconnect 3/3 NAV
With 5-Inch Display System ............................. 209 Radio Mode ...................................................... 211
Media Mode ..................................................... 214
Phone Mode ..................................................... 216
Navigation Mode — If Equipped ...................... 221

STEERING WHEEL AUDIO CONTROLS ............... 238

Radio Operation ............................................... 238
Player Operation............................................... 238

IPOD®/USB/MP3 CONTROL —
IF EQUIPPED ......................................................... 238

USB Charging Port............................................ 239

RAM TELEMATICS - IF EQUIPPED ....................... 239

Ram Telematics General Information............. 239

RADIO OPERATION AND MOBILE PHONES ......240

Regulatory And Safety Information ................. 240

UCONNECT VOICE RECOGNITION ......................241

Introducing Uconnect....................................... 241
Get Started ....................................................... 241
Basic Voice Commands ................................... 242
Radio ................................................................. 242
Media ................................................................ 243
Phone................................................................ 243
Voice Text Reply ............................................... 244
General Information......................................... 245
Additional Information ..................................... 245

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7
INTRODUCTION
INTRODUCTION
Dear Customer,
Congratulations on selecting your new vehicle.
Be assured that it represents precision work-
manship, distinctive styling, and high quality.
This Owner’s Manual has been prepared with
the assistance of service and engineering
specialists to acquaint you with the operation
and maintenance of your vehicle. It is supple -
mented by Warranty Information and customer
oriented documents available online. Within
this information, you will find a description of
the services that FCA US LLC offers to its
customers, the vehicle's warranty coverage,
and the details of the terms and conditions for
maintaining its validity. Please take the time to
read all of these publications carefully before driving your vehicle for the first time. Following
the instructions, recommendations, tips, and
important warnings in this manual will help
assure safe and enjoyable operation of your
vehicle. Be sure you are familiar with all vehicle
controls, particularly those used for braking,
steering, transmission, and transfer case
shifting (if equipped). Learn how your vehicle
handles on different road surfaces. Your driving
skills will improve with experience.
This Owner’s Manual describes all versions of
this vehicle. Options and equipment dedicated
to specific markets or versions are not expressly
indicated in the text. Therefore, you should only
consider the information which is related to the
trim level, engine, and version that you have
purchased. Any content introduced throughout
the Owner’s Information, that may or may not be
applicable to your vehicle, will be identified with the wording “If Equipped”. All data contained in
this publication are intended to help you use
your vehicle in the best possible way. FCA US
LLC aims at a constant improvement of the
vehicles produced. For this reason, it reserves
the right to make changes to the model
described for technical and/or commercial
reasons. For further information, contact an
authorized dealer.
When it comes to service, remember that an
authorized dealer knows your vehicle best, has
factory-trained technicians and genuine
MOPAR® parts, and cares about your satisfac
-
tion.
1

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10GETTING TO KNOW YOUR VEHICLE
To Lock The Doors
Push and release the lock button on the key fob
to lock all doors. The turn signal lights will flash
once to acknowledge the signal. If a door is
open, the turn signal lights will flash at an
increased rate.
Locking Doors With A Key
1. Insert the key with either side up.
2. Turn the key to the right to lock the door.
3. Turn the key to the left to unlock the door.
Refer to “Dealer Service” in “Servicing And
Maintenance” for maintenance procedures.
Sound Horn With Lock
This feature will cause the horn to chirp when
the doors are locked with the key fob. This
feature can be turned on or turned off. To
change the current setting, refer to “Uconnect
Settings” in “Multimedia” for further informa -
tion.
Key Fob Battery Replacement
NOTE:
Perchlorate Material – special handling may
apply. See www.dtsc.ca.gov/hazardouswaste/
perchlorate . The recommended replacement battery is
CR2032.
1. Push the mechanical key release button
and release the mechanical key to access
the battery case screw located on the side
of the key fob.
2. Rotate the screw located on the side of the key fob using a small screwdriver.
Key Fob Screw Location
3. Take out the battery case. Remove and replace the battery observing its polarity.
4. Refit the battery case inside the key fob and turn the screw to lock it into place.
Programming Additional Key Fobs
Programming the key fob may be performed by
an authorized dealer.
General Information
The following regulatory statement applies to all
Radio Frequency (RF) devices equipped in this
vehicle:
This device complies with Part 15 of the FCC
Rules and with Innovation, Science and
Economic Development Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions:
1. This device may not cause harmful interfer -
ence, and
2. This device must accept any interference received, including interference that may
cause undesired operation.
Le présent appareil est conforme aux CNR
d`Innovation, Science and Economic Develop -
ment applicables aux appareils radio exempts
de licence. L'exploitation est autorisée aux deux
conditions suivantes:
1. l'appareil ne doit pas produire de brouillage, et
2. l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en comprom -
ettre le fonctionnement.

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42GETTING TO KNOW YOUR INSTRUMENT PANEL
Instrument Cluster Descriptions
1. Speedometer
Indicates vehicle speed.
2. Instrument Cluster Display
When the appropriate conditions exist,
this display shows instrument cluster
display messages. Refer to “Instrument
Cluster Display” in this chapter for further
information.
Odometer/Trip Odometer Display Area
US Federal regulations require that upon
transfer of vehicle ownership, the seller
certify to the purchaser the correct mileage
that the vehicle has been driven. If your
odometer needs to be repaired or serviced,
the repair technician should leave the odom -
eter reading the same as it was before the
repair or service. If the technician cannot do
so, then the odometer must be set at zero,
and a sticker must be placed in the door
jamb stating what the mileage was before the
repair or service. It is a good idea for you to
make a record of the odometer reading before the repair/service, so that you can be
sure that it is properly reset, or that the door
jamb sticker is accurate if the odometer must
be reset at zero.
Gear Selector Status (PRND)
The gear selector status “P,R,N,D,1,2,3,4,5,
6” are displayed indicating the gear selector
position. Telltales “1,2,3,4,5,6” indicate the
manual mode has been engaged and the
gear selected is displayed. Refer to “Auto -
matic Transmission” in “Starting And Oper -
ating” for further information on Electronic
Range Select (ERS).
3. Tachometer
This gauge measures engine revolutions
per minute (RPM x 1000). Before the
pointer reaches the red area, ease up on
the accelerator to prevent engine
damage.
4. Temperature Gauge
The temperature gauge shows engine
coolant temperature. Any reading within
the normal range indicates that the
engine cooling system is operating satis-
factorily.
The pointer will likely indicate a higher
temperature when driving in hot weather
or up mountain grades. It should not be
allowed to exceed the upper limits of the
normal operating range.
WARNING!
A hot engine cooling system is dangerous.
You or others could be badly burned by steam
or boiling coolant. You may want to call an
authorized dealer for service if your vehicle
overheats. If you decide to look under the
hood yourself, refer to “Cooling System” in
“Servicing And Maintenance” and follow the
warnings under the Cooling System Pressure
Cap paragraph.
CAUTION!
Driving with a hot engine cooling system
could damage your vehicle. If the
temperature gauge reads “H,” pull over and
stop the vehicle. Idle the vehicle with the air
conditioner turned off until the pointer drops
back into the normal range. If the pointer
remains on the “H,” turn the engine off
immediately and call an authorized dealer for
service.

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44GETTING TO KNOW YOUR INSTRUMENT PANEL
MODE Button
Push and hold the MODE button for a time
longer than one second to access/select the
information screens or submenu screens of a
main menu item. Push and hold the MODE
button for two seconds to reset displayed/
selected features that can be reset.
Up Arrow Button
Push and release the up arrow
button to scroll upward through the
main menu and submenus or
adjust the illumination on the
instrument panel when the headlights are on.
Down Arrow Button
Push and release the down arrow
button to scroll downward through
the main menu and submenus or
adjust the illumination on the
instrument panel when the headlights are on.
Change Engine Oil
Your vehicle is equipped with an engine oil
change indicator system. The “Change Engine
Oil” message will display in the instrument
cluster display. The engine oil change indicator
system is duty cycle based, which means the engine oil change interval may fluctuate, depen
-
dent upon your personal driving style.
Unless reset, this message will continue to
display each time you turn the ignition switch to
the ON/RUN position. To turn off the message
temporarily, push and release the MODE
button. To reset the oil change indicator system
(after performing the scheduled maintenance),
refer to the following procedure.
1. Turn the ignition switch to the ON position (do not start the engine).
2. Fully push the accelerator pedal slowly, three times, within 10 seconds.
3. Turn the ignition switch to the OFF/LOCK position.
NOTE:
If the indicator message illuminates when you
start the vehicle, the oil change indicator
system did not reset. If necessary, repeat this
procedure.Display Setup Menu
The menu comprises a series of functions
arranged in a cycle. Push and release the up or
down arrow button to access the different
options and settings (setup). The setup menu can be activated by pushing
the
MODE button. Single pushes on the up or
down arrow button will scroll through the setup
menu options. The menu items include the
following functions:
Speed Beep
Buzzer Volume
Seat Belt Buzzer (Just Available After SBR
Disable Made By CHR Service)
Exit menu
NOTE:
If equipped, some customer programmable
features will display in the Uconnect system.
Refer to your Uconnect Owner’s Manual Supple -
ment for further information.
Selecting An Option Of The Main Menu Without
Submenu
1. Briefly push and release the MODE button
to select the main menu option to set.
2. Push and release the up or down arrow
button (by single pushes) to select the new
setting.

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50GETTING TO KNOW YOUR INSTRUMENT PANEL
Yellow Warning Lights
Immobilizer Fail / VPS Electrical Alarm Indicator
Light
This telltale will illuminate when the
vehicle security alarm system has
detected an attempt to break into the
vehicle.
NOTE:
After cycling the ignition to the ON/RUN posi -
tion, the Vehicle Security Warning Light could
illuminate if a problem with the system is
detected. This condition will result in the engine
being shut off after two seconds.
Tire Pressure Monitoring System (TPMS) Warning
Light
The warning light switches on and a
message is displayed to indicate that
the tire pressure is lower than the
recommended value and/or that slow
pressure loss is occurring. In these cases,
optimal tire duration and fuel consumption may
not be guaranteed.
Should one or more tires be in the condition
mentioned above, the display will show the indi -
cations corresponding to each tire. Each tire, including the spare (if provided),
should be checked monthly when cold and
inflated to the inflation pressure recommended
by the vehicle manufacturer on the vehicle
placard or tire inflation pressure label. If your
vehicle has tires of a different size than the size
indicated on the vehicle placard or tire inflation
pressure label, you should determine the
proper tire inflation pressure for those tires.
As an added safety feature, your vehicle has
been equipped with a Tire Pressure Monitoring
System (TPMS) that illuminates a low tire pres
-
sure telltale when one or more of your tires is
significantly under-inflated. Accordingly, when
the low tire pressure telltale illuminates, you
should stop and check your tires as soon as possible, and inflate them to the proper pres
-
sure. Driving on a significantly under-inflated
tire causes the tire to overheat and can lead to
tire failure. Under-inflation also reduces fuel
efficiency and tire tread life, and may affect the
vehicle’s handling and stopping ability.
Please note that the TPMS is not a substitute for
proper tire maintenance, and it is the driver’s
responsibility to maintain correct tire pressure,
even if under-inflation has not reached the level
to trigger illumination of the TPMS low tire pres -
sure telltale.
Your vehicle has also been equipped with a
TPMS malfunction indicator to indicate when
the system is not operating properly. The TPMS
malfunction indicator is combined with the low
tire pressure telltale. When the system detects
a malfunction, the telltale will flash for approxi -
mately one minute and then remain continu -
ously illuminated. This sequence will continue
upon subsequent vehicle start-ups as long as
the malfunction exists. When the malfunction
indicator is illuminated, the system may not be
able to detect or signal low tire pressure as
intended. TPMS malfunctions may occur for a
variety of reasons, including the installation of
CAUTION!
Do not continue driving with one or more flat
tires as handling may be compromised. Stop
the vehicle, avoiding sharp braking and
steering. If a tire puncture occurs, repair
immediately using the dedicated tire repair
kit and contact an authorized dealer as soon
as possible.

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GETTING TO KNOW YOUR INSTRUMENT PANEL55
EMISSIONS INSPECTION AND
MAINTENANCE PROGRAMS
In some localities, it may be a legal requirement
to pass an inspection of your vehicle's emis-
sions control system. Failure to pass could
prevent vehicle registration.
For states that require an Inspection
and Maintenance (I/M), this check
verifies the “Malfunction Indicator
Light (MIL)” is functioning and is not
on when the engine is running, and that the
OBD II system is ready for testing.
Normally, the OBD II system will be ready. The
OBD II system may not be ready if your vehicle
was recently serviced, recently had a depleted
battery or a battery replacement. If the OBD II
system should be determined not ready for the
I/M test, your vehicle may fail the test. Your vehicle has a simple ignition actuated test,
which you can use prior to going to the test
station. To check if your vehicle's OBD II system
is ready, you must do the following:
1. Cycle the ignition switch to the ON position,
but do not crank or start the engine.
NOTE:
If you crank or start the engine, you will have to
start this test over.
2. As soon as you cycle the ignition switch to the ON position, you will see the “Malfunc -
tion Indicator Light (MIL)” symbol come on
as part of a normal bulb check.
3. Approximately 15 seconds later, one of two things will happen:
The MIL will flash for about 10 seconds
and then return to being fully illuminated
until you turn OFF the ignition or start the
engine. This means that your vehicle's
OBD II system is not ready and you should
not proceed to the I/M station.
The MIL will not flash at all and will remain
fully illuminated until you place the ignition
in the off position or start the engine. This
means that your vehicle's OBD II system is
ready and you can proceed to the I/M
station.
If your OBD II system is not ready, you should
see an authorized dealer or repair facility. If your
vehicle was recently serviced or had a battery
failure or replacement, you may need to do
nothing more than drive your vehicle as you
normally would in order for your OBD II system
to update. A recheck with the above test routine
may then indicate that the system is now ready.
Regardless of whether your vehicle's OBD II
system is ready or not, if the MIL is illuminated
during normal vehicle operation you should
have your vehicle serviced before going to the I/
M station. The I/M station can fail your vehicle
because the MIL is on with the engine running.
3

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