torque Ram ProMaster 2020 Owner's Manual

5

TIRES .....................................................................168
Tire Safety Information ....................................168
Tires — General Information ........................... 176
Tire Types .......................................................... 180
Spare Tires — If Equipped ............................... 181
Wheel And Wheel Trim Care ........................... 183
Tire Chains And Traction Devices ................... 184
Tire Rotation Recommendations..................... 185

DEPARTMENT OF TRANSPORTATION
UNIFORM TIRE QUALITY GRADES .....................185

Treadwear .........................................................186
Traction Grades ................................................ 186
Temperature Grades ........................................186

STORING THE VEHICLE ........................................186
BODYWORK ...........................................................187
Protection From Atmospheric Agents.............. 187
Body And Underbody Maintenance ................. 187
Preserving The Bodywork................................. 187

INTERIORS ............................................................188

Seats And Fabric Parts ..................................... 188
Plastic And Coated Parts..................................189
Leather Parts .................................................... 190Glass Surfaces ................................................. 190
Cleaning The Instrument Panel Cupholders ...190

TECHNICAL SPECIFICATIONS

IDENTIFICATION DATA ......................................... 191

Vehicle Identification Number ........................ 191

BRAKE SYSTEM .................................................... 191
WHEEL AND TIRE TORQUE SPECIFICATIONS ... 191
Torque Specifications ...................................... 191

FUEL REQUIREMENTS.......................................... 192

3.6L Engine....................................................... 192
Reformulated Gasoline ................................... 192
Materials Added To Fuel .................................. 193
Gasoline/Oxygenate Blends ............................ 193
Do Not Use E-85 In Non-Flex Fuel Vehicles .... 193
CNG And LP Fuel System Modifications ......... 193
MMT In Gasoline .............................................. 194Fuel System Cautions ...................................... 194
Carbon Monoxide Warnings ............................ 194

FLUID CAPACITIES................................................ 195
FLUIDS AND LUBRICANTS .................................. 195

Engine ............................................................... 195Chassis ............................................................. 197

MULTIMEDIA

CYBERSECURITY .................................................. 198
UCONNECT SETTINGS ......................................... 199
Uconnect 3/3 NAV Settings............................. 199

SAFETY AND GENERAL INFORMATION ............. 208

Safety Guidelines ............................................. 208
UCONNECT 3/3 NAV WITH 5-INCH DISPLAY ....209

Introduction To The Uconnect 3/3 NAV
With 5-Inch Display System ............................. 209 Radio Mode ...................................................... 211
Media Mode ..................................................... 214
Phone Mode ..................................................... 216
Navigation Mode — If Equipped ...................... 221

STEERING WHEEL AUDIO CONTROLS ............... 238

Radio Operation ............................................... 238
Player Operation............................................... 238

IPOD®/USB/MP3 CONTROL —
IF EQUIPPED ......................................................... 238

USB Charging Port............................................ 239

RAM TELEMATICS - IF EQUIPPED ....................... 239

Ram Telematics General Information............. 239

RADIO OPERATION AND MOBILE PHONES ......240

Regulatory And Safety Information ................. 240

UCONNECT VOICE RECOGNITION ......................241

Introducing Uconnect....................................... 241
Get Started ....................................................... 241
Basic Voice Commands ................................... 242
Radio ................................................................. 242
Media ................................................................ 243
Phone................................................................ 243
Voice Text Reply ............................................... 244
General Information......................................... 245
Additional Information ..................................... 245

20_VF_OM_EN_US_t.book Page 5

58SAFETY
(Continued)
ESC Operating Modes
The “ESC OFF” switch is located in the
center switch bank, next to the hazard
flasher switch.
ESC On
This mode is the normal operating mode for ESC
equipped vehicles. Whenever the vehicle is
started, the ESC system will be in this mode.
This mode should be used for most driving situ -
ations. ESC should only be turned off for
specific reasons as noted below.
ESC Partial Off
This mode is entered by momentarily pushing
the “ESC OFF” switch.

When in the “Partial Off” mode, the TCS portion
of ESC, except for the “limited slip” feature
described in the TCS section, has been disabled
and the “ESC OFF Indicator Light” will be illumi-
nated. When in the “Partial Off” mode, ESC will
operate without engine torque management.
This mode is intended to be used if the vehicle is
in deep snow, sand or gravel conditions and
more wheel spin than ESC would normally allow
is required to gain traction. To turn ESC on again,
momentarily push the “ESC OFF” switch. This will
restore the normal “ESC On” mode of operation.
WARNING!
Electronic Stability Control (ESC) cannot
prevent the natural laws of physics from
acting on the vehicle, nor can it increase
the traction afforded by prevailing road
conditions. ESC cannot prevent acci -
dents, including those resulting from
excessive speed in turns, driving on very
slippery surfaces, or hydroplaning. ESC
also cannot prevent accidents resulting
from loss of vehicle control due to inap -
propriate driver input for the conditions.
Only a safe, attentive, and skillful driver
can prevent accidents. The capabilities of
an ESC equipped vehicle must never be
exploited in a reckless or dangerous
manner which could jeopardize the user’s
safety or the safety of others.Vehicle modifications, or failure to properly
maintain your vehicle, may change the
handling characteristics of your vehicle,
and may negatively affect the performance
of the ESC system. Changes to the steering
system, suspension, braking system, tire
type and size or wheel size may adversely
affect ESC performance. Improperly
inflated and unevenly worn tires may also
degrade ESC performance. Any vehicle
modification or poor vehicle maintenance
that reduces the effectiveness of the ESC
system can increase the risk of loss of
vehicle control, vehicle rollover, personal
injury and death.
WARNING!
(Continued)
20_VF_OM_EN_US_t.book Page 58

60SAFETY
(Continued)

Hill Start Assist (HSA)
The Hill Start Assist (HSA) system is designed to
assist the driver when starting a vehicle from a stop
on a hill. HSA will maintain the level of brake pres -
sure the driver applied for a short period of time
after the driver takes their foot off of the brake
pedal. If the driver does not apply the throttle during
this short period of time, the system will release
brake pressure and the vehicle will roll down the hill.
The system will release brake pressure in proportion
to the amount of throttle applied as the vehicle
starts to move in the intended direction of travel.
HSA Activation Criteria
The following criteria must be met in order for HSA
to activate:
Vehicle must be stopped
Vehicle must be on a 6% (approximate) grade or
greater hill
Gear selection matches vehicl e uphill direction
(i.e., vehicle facing uphill is in forward gear;
vehicle backing uphill is in REVERSE (R) gear)
HSA will work in REVERSE and all forward gears
when the activation criteria have been met. The
system will not activate if the vehicle is placed in
NEUTRAL (N) or PARK (P).

Towing With HSA
HSA will also provide assistance to mitigate roll
back while towing a trailer.
Traction Control System (TCS)
The Traction Control System (TCS) monitors the
amount of wheel spin of each of the driven
wheels. If wheel spin is detected, brake pressure
is applied to the slipping wheel(s) and engine
power is reduced, to provide enhanced accelera -
tion and stability. A feature of the TCS system,
Brake Limited Differential (BLD), functions
similar to a limited slip differential and controls
the wheel spin across a driven axle. If one wheel
on a driven axle is spinning faster than the other,
the system will apply the brake of the spinning
wheel. This will allow more engine torque to be
applied to the wheel that is not spinning. This
feature remains active even if the ESC is in the
“Partial Off” mode.

WARNING!
There may be situations on minor hills with
a loaded vehicle, or while pulling a trailer,
when the system will not activate and slight
rolling may occur. This could cause a
collision with another vehicle or object.
Always remember the driver is responsible
for braking the vehicle.
WARNING!
If you use a trailer brake controller with
your trailer, the trailer brakes may be acti -
vated and deactivated with the brake
switch. If so, there may not be enough
brake pressure to hold both the vehicle
and the trailer on a hill when the brake
pedal is released. In order to avoid rolling
down an incline while resuming accelera -
tion, manually activate the trailer brake
or apply more vehicle brake pressure
prior to releasing the brake pedal.
HSA is not a parking brake. Always apply
the parking brake fully when exiting your
vehicle. Also, be certain to place the trans -
mission in PARK.
Failure to follow these warnings can result
in a collision or serious personal injury.
WARNING!
(Continued)
20_VF_OM_EN_US_t.book Page 60

STARTING AND OPERATING99
REVERSE (R)
This range is for moving the vehicle backward.
Shift into REVERSE only after the vehicle has
come to a complete stop.
NEUTRAL (N)
Use this range when the vehicle is standing for
prolonged periods with the engine running. The
engine may be started in this range. Apply the
parking brake and shift the transmission into
PARK if you must exit the vehicle.
DRIVE (D)
This range should be used for most city and
highway driving. It provides the smoothest
upshifts and downshifts, and the best fuel
economy. The transmission automatically
upshifts through all forward gears. The DRIVE
position provides optimum driving characteris -
tics under all normal operating conditions. When frequent transmission shifting occurs
(such as when operating the vehicle under
heavy loading conditions, in hilly terrain, trav
-
eling into strong head winds, or while towing a
heavy trailer), select TOW/HAUL mode or use
the Electronic Range Select (ERS) shift control
(refer to “Electronic Range Select (ERS) Opera -
tion” in this section for further information) to
select a lower gear range. Under these condi -
tions, using a lower gear range will improve
performance and extend transmission life by
reducing excessive shifting and heat buildup.
During cold temperatures, transmission opera -
tion may be modified depending on engine and
transmission temperature as well as vehicle
speed. This feature improves warm up time of
the engine and transmission to achieve
maximum efficiency. Engagement of the torque
converter clutch is inhibited until the transmis -
sion fluid is warm refer to the “Note” under
“Torque Converter Clutch” in this section.
During extremely cold temperatures (-16°F
[-27°C] or below), operation may briefly be
limited to third gear only. Normal operation will
resume once the transmission temperature has
risen to a suitable level.WARNING!

Do not coast in NEUTRAL and never turn off
the ignition to coast down a hill. These are
unsafe practices that limit your response to
changing traffic or road conditions. You might
lose control of the vehicle and have a collision.

CAUTION!

Towing the vehicle, coasting, or driving for any
other reason with the transmission in
NEUTRAL can cause severe transmission
damage.

Refer to “Recreational Towing” in “Starting
And Operating” and “Towing A Disabled
Vehicle” in “In Case Of Emergency” for further
information.
5

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102STARTING AND OPERATING
Torque Converter Clutch
A feature designed to improve fuel economy
has been included in the automatic transmis -
sion on your vehicle. A clutch within the torque
converter engages automatically at calibrated
speeds. This may result in a slightly different
feeling or response during normal operation in
the upper gears. When the vehicle speed drops
or during some accelerations, the clutch auto -
matically disengages.
NOTE:
The torque converter clutch will not engage
until the transmission fluid and engine
coolant are warm [usually after 1 to 3 miles
(2 to 5 km) of driving]. Because the engine
speed is higher when the torque converter
clutch is not engaged, it may seem as if the
transmission is not shifting into Overdrive
when cold. This is normal. Using the Elec -
tronic Range Select (ERS) shift control, when
the transmission is sufficiently warm, will
demonstrate that the transmission is able to
shift into and out of Overdrive.
If the vehicle has not been driven for several
days, the first few seconds of operation after
shifting the transmission into gear may seem
sluggish. This is due to the fluid partially
draining from the torque converter into the
transmission. This condition is normal and
will not cause damage to the transmission.
The torque converter will refill within five
seconds after starting the engine.
POWER STEERING
The standard power steering system will give
you good vehicle response and increased ease
of maneuverability in tight spaces. The system
will provide mechanical steering capability if
power assist is lost.
If for some reason the power assist is inter -
rupted, it will still be possible to steer your
vehicle. Under these conditions, you will
observe a substantial increase in steering
effort, especially at very low vehicle speeds and
during parking maneuvers. NOTE:
Increased noise levels at the end of the
steering wheel travel are considered normal
and do not indicate that there is a problem
with the power steering system.
Upon initial start-up in cold weather, the
power steering pump may make noise for a
short amount of time. This is due to the cold,
thick fluid in the steering system. This noise
should be considered normal, and it does not
in any way damage the steering system.
CAUTION!
Prolonged operation of the steering system at
the end of the steering wheel travel will
increase the steering fluid temperature and it
should be avoided when possible. Damage to
the power steering pump may occur.

20_VF_OM_EN_US_t.book Page 102

IN CASE OF EMERGENCY139
NOTE:
Do not install the wheel cover on the spare tire.
7. Lower the vehicle by turning the jack screw
counterclockwise.
8. Refer to “Wheel And Tire Torque Specifica -
tions” in “Technical Specifications” for
proper wheel lug bolt torque.
9. Lower the jack to its fully-closed position.
10. Stow the damaged wheel/spare tire with the cable and wheel spacer before driving
the vehicle. 11. Install the winch extension and
rotate the
wrench handle clockwise until the winch
mechanism operator hears “3 clicks” from
the device to indicate the wheel is properly
stowed under the vehicle.

12. Stow the jack, jack handle and winch handle tools back in the storage compartment.

13. Check the spare tire pressure as soon as possible. Correct the tire pressure, as
required.
For vehicles with aluminum wheels:
The center cap must be pushed out from the
rear to install the retainer and stow the tire.
Wheel Covers
The wheel covers on the vehicle are held in
place by the wheel lug bolts and can be
removed after the wheel lug bolts are taken off.
TIRE SERVICE KIT — IF EQUIPPED
Small punctures up to 1/4 inch (6 mm) in the
tire tread can be sealed with Tire Service Kit.
Foreign objects (e.g., screws or nails) should not
be removed from the tire. Tire Service Kit can be
used in outside temperatures down to approxi -
mately -4°F (-20°C).
This kit will provide a temporary tire seal,
allowing you to drive your vehicle up to
100 miles (160 km) with a maximum speed of 50 mph (80 km/h).
Tire Service Kit Storage
The Tire Service Kit is located under the
passenger seat or the driver side door.
WARNING!
To avoid the risk of forcing the vehicle off the
jack, do not tighten the wheel nuts fully until
the vehicle has been lowered. Failure to
follow this warning may result in serious
injury.
CAUTION!
Be sure to mount the spare tire with the valve
stem facing outward. The vehicle could be
damaged if the spare tire is mounted
incorrectly.
WARNING!
A loose tire or jack thrown forward in a
collision or hard stop could endanger the
occupants of the vehicle. Always stow the jack
parts and the spare tire in the places
provided. Have the deflated (flat) tire repaired
or replaced immediately.
CAUTION!
Use a back-and-forth motion to remove the
hub cap. Do not use a twisting motion when
removing the hub cap, damage to the hub
cap finish may occur.
6

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SERVICING AND MAINTENANCE167
Automatic Transmission (3.6L Gasoline
Engine Only)
Selection Of Lubricant
It is important to use the proper transmission
fluid to ensure optimum transmission perfor-
mance and life. Use only the manufacturer’s
specified transmission fluid. Refer to “Fluids
And Lubricants” in “Technical Specifications”. It
is important to maintain the transmission fluid
at the correct level using the recommended
fluid. No chemical flushes should be used in any
transmission; only the approved lubricant
should be used.
Special Additives
The manufacturer strongly recommends
against using any special additives in the trans -
mission. Automatic Transmission Fluid (ATF) is
an engineered product and its performance
may be impaired by supplemental additives.
Therefore, do not add any fluid additives to the
transmission. The only exception to this policy is
the use of special dyes for diagnosing fluid
leaks in six-speed transmissions. Avoid using
transmission sealers as they may adversely
affect seals.To avoid contamination from foreign matter
or moisture, use only new brake fluid or
fluid that has been in a tightly closed
container. Keep the master cylinder reser -
voir cap secured at all times. Brake fluid in
a open container absorbs moisture from
the air resulting in a lower boiling point. This
may cause it to boil unexpectedly during
hard or prolonged braking, resulting in
sudden brake failure. This could result in a
collision.
Overfilling the brake fluid reservoir can
result in spilling brake fluid on hot engine
parts, causing the brake fluid to catch fire.
Brake fluid can also damage painted and
vinyl surfaces, care should be taken to
avoid its contact with these surfaces.
Do not allow petroleum based fluid to
contaminate the brake fluid. Brake seal
components could be damaged, causing
partial or complete brake failure. This could
result in a collision.
WARNING!
(Continued)

CAUTION!
Using a transmission fluid other than the
manufacturer’s recommended fluid may
cause deterioration in transmission shift
quality and/or torque converter shudder, and
will require more frequent fluid and filter
changes. Refer to “Fluids And Lubricants” in
“Technical Specifications” for fluid
specifications.
CAUTION!
Do not use chemical flushes in your
transmission as the chemicals can damage
your transmission components. Such damage
is not covered by the New Vehicle Limited
Warranty.
7

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191
TECHNICAL SPECIFICATIONS
IDENTIFICATION DATA
Vehicle Identification Number
The Vehicle Identification Number (VIN) is found
on the left front corner of the instrument panel,
visible through the windshield. This number
also appears on the vehicle frame and under-
body as well as the Automobile Information
Disclosure Label affixed to a window on your
vehicle, the vehicle registration and title.
Vehicle Identification Number NOTE:
It is illegal to remove or alter the VIN.BRAKE SYSTEM
Your vehicle is equipped with dual hydraulic
brake systems. If either of the two hydraulic
systems loses normal capability, the remaining
system will still function. However, there will be
some loss of overall braking effectiveness. You
may notice increased pedal travel during appli
-
cation, greater pedal force required to slow or
stop, and potential activation of the “Brake
System Warning Light”.
In the event power assist is lost for any reason
(i.e., repeated brake applications with the
engine off), the brakes will still function.
However, the effort required to brake the
vehicle will be much greater than that required
with the power system operating.
WHEEL AND TIRE TORQUE SPECIFICATIONS
Proper lug nut/bolt torque is very important to
ensure that the wheel is properly mounted to
the vehicle. Any time a wheel has been removed
and reinstalled on the vehicle, the lug nuts/
bolts should be torqued using a properly cali -
brated torque wrench using a high quality six
sided (hex) deep wall socket.
Torque Specifications
**Use only authorized dealer recommended
lug nuts/bolts and clean or remove any dirt or
oil before tightening.
Lug Nut/Bolt
Torque **Lug Nut/
Bolt SizeLug Nut/Bolt
Socket Size
145 Ft-Lbs
(197 N·m) M16 x 1.50 21 mm
8

20_VF_OM_EN_US_t.book Page 191

192TECHNICAL SPECIFICATIONS
Inspect the wheel mounting surface prior to
mounting the tire and remove any corrosion or
loose particles.
Wheel Mounting Surface
Tighten the lug nuts/bolts in a star pattern until
each nut/bolt has been tightened twice. Ensure
that the socket is fully engaged on the lug nut/
bolt (do not insert it halfway).
Torque Patterns After 25 miles (40 km), check the lug nut/bolt
torque to be sure that all the lug nuts/bolts are
properly seated against the wheel.
FUEL REQUIREMENTS
3.6L Engine
This engine is designed to meet all
emissions regulations and provide
optimum fuel economy and perfor-
mance when using high quality
unleaded “Regular” gasoline having a posted
octane number of 87 as specified by the (R+M)/
2 method. The use of higher octane “Premium”
gasoline is not required, as it will not provide
any benefit over “Regular” gasoline in these
engines. While operating on gasoline with an octane
number of 87, hearing a light knocking sound
from the engine is not a cause for concern.
However, if the engine is heard making a heavy
knocking sound, see your dealer immediately.
Use of gasoline with an octane number lower
than 87 can cause engine failure and may void
or not be covered by the New Vehicle Limited
Warranty.
Poor quality gasoline can cause problems such
as hard starting, stalling, and hesitations. If you
experience these symptoms, try another brand
of gasoline before considering service for the
vehicle.Reformulated Gasoline
Many areas of the country require the use of
cleaner burning gasoline referred to as “Refor
-
mulated Gasoline”. Reformulated gasoline
contains oxygenates and are specifically
blended to reduce vehicle emissions and
improve air quality.
The use of reformulated gasoline is recom -
mended. Properly blended reformulated
gasoline will provide improved performance
and durability of engine and fuel system
components.
WARNING!
To avoid the risk of forcing the vehicle off the
jack, do not tighten the lug nuts/bolts fully
until the vehicle has been lowered. Failure to
follow this warning may result in personal
injury.

20_VF_OM_EN_US_t.book Page 192

256

Sentry Key (Immobilizer)

............................. 12
Service Assistance
.................................. 246
Service Contract
.................................... 247
Service Manuals
.................................... 249
Settings
Personal......................................... 199
Shift Lever Override
................................. 148
Shoulder Belts
......................................... 67
Signals, Turn
.................................... 53, 91
Snow Chains (Tire Chains)
......................... 184
Snow Tires
........................................... 181
Spare Tires
.......................... 181, 182, 183
Spark Plugs
.......................................... 195
Speed Control (Cruise Control)
.................... 103
Starting
................................................ 92Automatic Transmission....................... 92Button............................................. 11Cold Weather..................................... 92Engine Fails To Start............................ 92
Steering
................................................ 21Column Lock..................................... 21Power.................................... 102, 103
Steering Wheel Audio Controls
.................... 238
Storage, Vehicle
............................... 33, 186
Storing Your Vehicle
................................ 186
Supplemental Restraint System – Air Bag
......... 74
Sway Control, Trailer
.................................. 61
Synthetic Engine Oil
................................ 159
T

Telescoping Steering Column
........................ 21
Tire And Loading Information Placard
............. 173
Tire Markings
........................................ 168
Tire Safety Information
............................. 168
Tire Service Kit
...... 139, 140, 142, 143, 144
Tires
............................ 91, 176, 181, 185Aging (Life Of Tires)........................... 179Air Pressure.....................................176Chains........................................... 184Changing................................ 133, 168Compact Spare................................ 181General Information.................. 176, 181High Speed.....................................177Inflation Pressure............................. 177Jacking................................... 133, 168Life Of Tires.....................................179Load Capacity.......................... 173, 174Pressure Monitoring System (TPMS).. 50, 61Quality Grading................................ 185Radial............................................ 178Replacement................................... 179Rotation......................................... 185Safety.................................... 168, 176
Sizes............................................. 169Snow Tires..................................... 181Spare Tires...................... 181, 182, 183Spinning........................................ 178Trailer Towing.................................. 117Tread Wear Indicators....................... 179Wheel Nut Torque............................ 191
To Open Hood
......................................... 36
Tongue Weight/Trailer Weight
.................... 115
Torque Converter Clutch
........................... 102
Towing
........................................113, 149Disabled Vehicle.............................. 149Guide............................................ 115Recreational................................... 120Weight........................................... 115
Towing Behind A Motorhome
...................... 120
Traction
.............................................. 121
Traction Control
...................................... 60
Trailer Sway Control (TSC)
........................... 61
Trailer Towing
....................................... 113Cooling System Tips.......................... 119Hitches.......................................... 114Minimum Requirements.................... 116Tips.............................................. 118Trailer And Tongue Weight.................. 115Wiring........................................... 118
Trailer Towing Guide
............................... 115
Trailer Weight
....................................... 115
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