audio RAM PROMASTER 2021 User Guide

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Bluetooth® Mode
Before proceeding, the Bluetooth® device must
be paired with the Uconnect Phone to
communicate with the Uconnect system
Úpage 114.
Once the Bluetooth® device is paired to the
Uconnect system, push the Media button
located on the faceplate. Once in Media Mode,
press the Source button on the touchscreen
and select Bluetooth®.
NOTE:
For mobile phone compatibility and pairing
instructions, please visit UconnectPhone.com.
AUX Mode
AUX Mode is entered by inserting a AUX device
using a stereo cable with a 3.5 mm audio jack
into the AUX port or by pushing the MEDIA
button located on the faceplate. Once in Media
Mode, press the Source button on the
touchscreen and select AUX.
To insert an Auxiliary Device, gently insert the
Auxiliary device cable into the AUX Port. If you
insert an Auxiliary device with the ignition and
the radio on, the unit will switch to AUX mode
and begin to play. Controlling The Auxiliary Device
The control of the Auxiliary device (e.g.,
selecting playlists, play, fast forward, etc.)
cannot be provided by the radio; use the device
controls instead. Adjust the volume with the
Volume rotary knob, or with the volume of the
attached device.
NOTE:
The radio unit is acting as the amplifier for audio
output from the Auxiliary device. Therefore, if
the volume control on the Auxiliary device is set
too low, there will be insufficient audio signal for
the radio unit to play the music on the device.
Voice Commands Media
Uconnect offers connections via USB,
Bluetooth®, and auxiliary ports. Voice operation
is only available for connected USB and AUX
devices.
Push the VR button . After the beep, say one
of the following commands and follow the
prompts to switch your media source or choose
an artist.
“Change source to Bluetooth®”
“Change source to AUX”
“Change source to USB”
“Play artist Beethoven”; “Play album
Greatest Hits”; “Play song Moonlight
Sonata”; “Play genre Classical”
Did You Know: Press the Browse button on the
touchscreen to see all of the music on your USB
device. Your Voice Command must match
exactly how the artist, album, song, and genre
information is displayed.
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PHONE MODE
Overview
Uconnect Phone is a voice-activated,
hands-free, in-vehicle communications system.
Uconnect Phone allows you to dial a phone
number with your mobile phone.

Uconnect Phone supports the following features:

Voice Activated Features
Hands-Free dialing via Voice (“Call John
Smith Mobile” or “Dial 248-555-1212”).
Hands-Free text-to-speech listening of your
incoming SMS messages.
Hands-Free Text Message Replying: Forward
one of 18 predefined SMS messages to
incoming calls/text messages.
Redialing last dialed numbers (“Redial”).
Calling back the last incoming call number
(“Call Back”).
Viewing call logs on screen (“Show Incoming
Calls,” “Show Outgoing Calls,” “Show Missed
Calls,” or “Show Recent Calls”).
Searching Contacts phone number (“Search
for John Smith Mobile”). Screen Activated Features

Dialing via Keypad using touchscreen.
Viewing and Calling contacts from Phone -
books displayed on the touchscreen.
Setting Favorite Contact phone numbers so
they are easily accessible on the Main Phone
screen.
Viewing and Calling contacts from recent call
logs.

Reviewing your recent Incoming SMS Messages.

Pairing up to 10 phones/audio devices for
easy access to connect to them quickly.
NOTE:
Your phone must be capable of SMS messaging
via Bluetooth® for messaging features to work
properly.
Your mobile phone’s audio is transmitted
through your vehicle’s audio system; the system
will automatically mute your radio when using
the Uconnect Phone.
For Uconnect customer support:
US — visit UconnectPhone.com or call 877-855-8400
Canada — visit UconnectPhone.com or call
800-465-2001 (English)
800-387-9983 (French)
Visit UconnectPhone.com

Uconnect Phone allows you to transfer calls
between the system and your mobile phone as
you enter or exit your vehicle and enables you
to mute the system's microphone for private
conversation.
The Uconnect Phone is driven through your
Bluetooth® “Hands-Free Profile” mobile
phone. Uconnect features Bluetooth®
technology — the global standard that enables
different electronic devices to connect to each
other without wires or a docking station.

WARNING!
ALWAYS drive safely with your hands on the
steering wheel. You have full responsibility
and assume all risks related to the use of the
Uconnect features and applications in this
vehicle. Only use Uconnect when it is safe to
do so. Failure to do so may result in an
accident involving serious injury or death.

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Ensure you phone is turned on with
Bluetooth® active and has been paired to the
vehicle's Uconnect Phone. The Uconnect
Phone allows up to 10 mobile phones or audio
devices to be linked to the system. Only one
linked (or paired) mobile phone and one audio
device can be used with the system at a time.

Uconnect Phone Button
The Uconnect Phone button on your steering
wheel is used to get into the phone mode and
make calls, show recent, incoming or outgoing
calls, view phonebook, etc. When you press the
button you will hear a BEEP. The BEEP is your
signal to give a command.
Uconnect Voice Command Button
The Uconnect Voice Command button on your
steering wheel is only used for “barge in” and
when you are already in a call or want to make
another call.
The button on your steering wheel is also used
to access the Voice Commands for the
Uconnect Voice Command features.Phone Operation
Operation
Voice commands can be used to operate the
Uconnect Phone and to navigate through the
Uconnect Phone menu structure. Voice
commands are required after most Uconnect
Phone prompts. There are two general methods
for how Voice Command works:

1. Say compound commands like “Call John
Smith mobile”.

2. Say the individual commands and allow the system to guide you to complete the task.
You will be prompted for a specific command
and then guided through the available options.
Prior to giving a voice command, one must
wait for the beep, which follows the “Listen”
prompt or another prompt.
For certain operations, compound
commands can be used. For example,
instead of saying “Call” and then “John
Smith” and then “mobile”, the following
compound command can be said: “Call John
Smith mobile.”

For each feature explanation in this section,
only the compound command form of the
voice command is given. You can also break
the commands into parts and say each part
of the command when you are asked for it.
For example, you can use the compound
command form voice command “Search for
John Smith,” or you can break the
compound command form into two voice
commands: “Search Contacts” and when
asked, “John Smith.” Please remember, the
Uconnect Phone works best when you talk in
a normal conversational tone, as if speaking
to someone sitting a few feet/meters away
from you.

Natural Speech
Your Uconnect Phone Voice system uses a
Natural Language Voice Recognition (VR)
engine.
Natural speech allows the user to speak
commands in phrases or complete sentences.
The system filters out certain non-word
utterances and sounds such as “ah” and “eh.”
The system handles fill-in words such as
“I would like to”.
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NOTE:
If there are no phones currently connected
with the system, a pop-up will appear asking
if you would like to pair a mobile phone.
This pop-up only appears when the user
enters phone mode and no other device(s)
have previously been paired.
If the system has a phone previously paired,
even if no phone is currently connected with
the system, this pop-up will not appear.
3. Select “Yes” to begin the pairing process.
4. Search for available devices on your Bluetooth®-enabled mobile phone.
Press the Settings button on your mobile
phone.
Select Bluetooth® and ensure it is
enabled. Once enabled, the mobile
phone will begin to search for Bluetooth®
connections. 5. If “No” is selected, and you still would like to
pair a mobile phone, press the Pairing or
Settings button from the Uconnect Phone
main screen.
Press the Paired Phones button.
Search for available devices on your
Bluetooth®-enabled mobile phone (see
below). When prompted on the phone,
select “Uconnect” and accept the
connection request.
6. Uconnect Phone will display an in-progress screen while the system is connecting.
7. When your mobile phone finds the Uconnect system, select “Uconnect.”
8. When prompted on the mobile phone, accept the connection request from
Uconnect Phone. 9. When the pairing process has successfully
completed, the system will prompt you to
choose whether or not this is your favorite
phone. Selecting “Yes” will make this phone
the highest priority. This phone will take
precedence over other paired phones within
range and will connect to the Uconnect
system automatically when entering the
vehicle. Only one mobile phone and/or one
Bluetooth® audio device can be connected
to the Uconnect system at a time. If “No” is
selected, simply select “Uconnect” from the
mobile phone/audio device Bluetooth®
screen, and the Uconnect system will
reconnect to the Bluetooth® device.
NOTE:
For phones which are not made a favorite, the
phone priority is determined by the order in
which it was paired. The latest phone paired will
have the higher priority.
NOTE:
During the pairing procedure, you may receive a
pop-up on your mobile phone for the Uconnect
System to access your “messages” and
“contacts”. Selecting “Ok” or “Allow” will sync
your contacts with the Uconnect System.
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You can also use the following VR command to
bring up the Paired Phone screen from any
screen on the radio:
“Show Paired Phones”
NOTE:
Software updates on your phone or the
Uconnect system may interfere with the Blue -
tooth® connection. If this happens, simply
repeat the pairing process. However, first, make
sure to delete the device from the list of phones
on your Uconnect system. Next, be sure to
remove Uconnect from the list of devices in your
phone’s Bluetooth® settings.
Pair A Bluetooth® Streaming Audio Device

1. Press the Media button on the touchscreen to begin.

2. Change the source to “Bluetooth®”.
3. Press the Bluetooth® button on the touchscreen to display the Paired Audio
Devices screen.
4. Press the Add Device button on the touchscreen. NOTE:
If there is no device currently connected with
the system, a pop-up will appear.
5. Search for available devices on your
Bluetooth®-enabled audio device. When
prompted on the device, or confirm the PIN
shown on the Uconnect screen.
6. Uconnect Phone will display an in-process screen while the system is connecting.
7. When the pairing process has successfully completed, the system will prompt you to
choose whether or not this is your favorite
device. Selecting “Yes” will make this device
the highest priority. This device will take
precedence over other paired devices
within range.
NOTE:
For devices which are not made a favorite, the
device priority is determined by the order in
which it was paired. The latest device paired will
have the higher priority.
You can also use a following VR command to
bring up a list of paired audio devices:
“Show Paired Phones” Connecting To A Particular Mobile Phone Or
Audio Device After Pairing
Uconnect Phone will automatically connect to
the highest priority paired phone and/or Audio
Device within range. If you need to choose a
particular phone or audio device follow these
steps:

1. Press the

Settings
button on the
touchscreen.

2. Press the Paired Phones/Audio Sources buttons.
3. Press to select the particular phone or the particular audio device. A pop-up menu will
appear; press “Connect Phone”.
4. Press the X to exit out of the Settings screen.

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Disconnecting or Deleting A Phone Or Audio
Device

Uconnect 3/3 NAV With 5-inch Display

1. Press the Uconnect Phone Pairing or Settings button.

2. Press the Paired Phones/Audio Sources button. 3. Press the Settings button located to the
right of the device name for a different
phone or audio device than the currently
connected device or press the preferred
Connected Phone from the list.
4. The option’s pop-up will be displayed.
5. Press the Disconnect Device or the Delete Device button on the touchscreen.
6. Press the X to exit out of the Settings screen.
Making A Phone Or Audio Device A Favorite

1. On the Paired Phone/Audio sources screen, press the Settings button located
to the right of the device name for a
different phone or audio device than the
currently connected device or press the
preferred Connected Phone from the list.

2. The option’s pop-up will be displayed.
3. Press the Make Favorite button on the touchscreen; you will see the chosen device
move to the top of the list.

4. Press the X to exit out of the Settings screen.
Phonebook Download (Automatic Phonebook
Transfer From Mobile Phone) — If Equipped
If supported by your phone, Uconnect Phone
has the ability to download contact names and
number entries from the mobile phone’s
phonebook. Specific Bluetooth® Phones with
Phonebook Access Profile may support this
feature. Your mobile phone may receive a
pop-up asking for permission for the Uconnect
System to access your messages and contacts.
Selecting “Ok” or “Allow” will sync your contacts
with the Uconnect System.
See the Uconnect website,
UconnectPhone.com, for supported phones.
To call a name from a downloaded mobile
phonebook, follow the procedure in the
“Voice Command” in this section.
Automatic download and update of a phone
-
book, if supported, begins as soon as the
Bluetooth® wireless phone connection is
made to the Uconnect Phone, for example,
after you start the vehicle.
A maximum of 5,000 contact names with
four numbers per contact will be downloaded
and updated every time a phone is
connected to the Uconnect Phone.
1 — Disconnect Device or Disconnect Phone
2 — Make Favorite
3 — Delete Device/Phone
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Call Controls
The touchscreen allows you to control the
following call features:

Uconnect 3/3 NAV With 5-inch Display

Other phone call features include:
End Call
Hold/Unhold/Resume
Swap two active calls Key Pad Number Entry

1. Press the Phone button.

2. Press the Dial/Keypad button on the
touchscreen.
3. The Touch-Tone screen will be displayed.
4. Use the numbered buttons on the touchscreens to enter the number and
press “Dial/Call”.
Recent Calls
You may browse a list of the most recent of each
of the following call types:
All Calls
Incoming Calls or Calls Received
Outgoing Calls or Calls Made
Missed Calls
Calls without a reply
These can be accessed by pressing the Recent
Calls button on the phone main screen.

You can also push the VR button on your steering
wheel and perform the above operation. For
example, say “Show my incoming calls”.
Answer Or Ignore An Incoming Call — No Call
Currently In Progress
When you receive a call on your mobile phone,
the Uconnect Phone will interrupt the vehicle
audio system. Push the Uconnect Phone button
on the steering wheel, press the Answer button
on the touchscreen.

Uconnect 3/3 NAV With 5-inch Display

1 — Answer
2 — Mute/Unmute
3 — Transfer
4 — Ignore
1 — Answer Button
2 — Caller ID Box
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You can also push the Phone button to toggle
between the active and held phone call.
Join Calls
When two calls are in progress (one active and
one on hold), press the Join/Merge Calls Call
button the Phone main screen to combine all
calls into a conference call.
Call Termination
To end a call in progress, momentarily press the
End Call button on the touchscreen or the
Phone End button on the steering wheel. Only
the active call(s) will be terminated and if there
is a call on hold, it will become the new active
call.
Redial
Press the Redial button on the touchscreen, or
push the VR button and after the “Listening”
prompt and the following beep, say “Redial.”
The Uconnect Phone will call the last number
that was dialed from your mobile phone. Call Continuation
Call continuation is the progression of a phone
call on the Uconnect Phone after the vehicle
ignition has been switched to OFF.
NOTE:
The call will remain within the vehicle audio
system until the phone becomes out of range
for the Bluetooth® connection. It is recom
-
mended to press the Transfer button on the
touchscreen when leaving the vehicle.
Advanced Phone Connectivity
Transfer Call To And From Mobile Phone
The Uconnect Phone allows ongoing calls to be
transferred from your mobile phone to the
Uconnect Phone without terminating the call. To
transfer an ongoing call from your connected
mobile phone to the Uconnect Phone or vice
versa, press the Transfer button on the Phone
main screen.
Things You Should Know About Uconnect
Phone
Voice Command
For the best performance:
Always wait for the beep before speaking
Speak normally, without pausing, just as you
would speak to a person sitting a few feet/
meters away from you
Ensure that no one other than you is
speaking during a voice command period
Low-To-Medium Blower Setting
Low-To-Medium Vehicle Speed
Low Road Noise
Smooth Road Surface
Fully Closed Windows
Dry Weather Condition
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Even though the system is designed for many
languages and accents, the system may not
always work for some.
NOTE:
It is recommended that you do not store names
in your Favorites phonebook while the vehicle is
in motion.
Number and name recognition rate is optimized
when the entries are not similar. You can say
“O” (letter “O”) for “0” (zero).
Even though international dialing for most
number combinations is supported, some
shortcut dialing number combinations may not
be supported. Audio Performance
Audio quality is maximized under:
Low-To-Medium Blower Setting
Low-To-Medium Vehicle Speed
Low Road Noise
Smooth Road Surface
Fully Closed Windows
Dry Weather Conditions
Operation From The Driver's Seat
Performance such as audio clarity, echo, and
loudness to a large degree rely on the phone
and network, and not the Uconnect Phone.
Echo at the far end can sometimes be reduced
by lowering the in-vehicle audio volume. Phone Voice Commands
Making and answering hands-free phone calls
is easy with Uconnect. When the Phonebook
button is illuminated on your touchscreen, your
system is ready. Check UconnectPhone.com for
mobile phone compatibility and pairing
instructions.
Push the Phone button and wait for the beep
to say a command. See some examples below:
“Call John Smith”
“Dial 123 456 7890”
“Redial” (call previous outgoing phone
number)
“Call back” (call previous incoming phone
number)
Did You Know: When providing a Voice
Command, push the Phone button and say
“ Call ”, then pronounce the name exactly as it
appears in your phone book. When a contact
has multiple phone numbers, you can say “Call
John Smith work”.
WARNING!
ALWAYS drive safely with your hands on the
wheel. You have full responsibility and
assume all risks related to the use of the
Uconnect features and applications in this
vehicle. Only use Uconnect when it is safe to
do so. Failure to do so may result in an
accident involving serious injury or death.

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STEERING WHEEL AUDIO CONTROLS
The remote sound system controls are located
on the surface of the steering wheel.

Remote Sound System Controls

Pushing the top of the left-hand switch will
increase the volume, and pushing the bottom of
the switch will decrease the volume.
Pushing the Voice Recognition (VR) button
below the volume controls will begin your voice
command functions Ú page 22.
The function of the right-hand control is
different depending on which mode you are in.
The following describes the right-hand control
operation in each mode.
RADIO OPERATION
Pushing the top of the right-hand switch will
“Scan” up for the next listenable station, and
pushing the bottom of the right-hand switch will
“Scan” down for the next listenable station.
Pushing the Phone pick up button on top of the
of the Scan buttons will open a phone call.
Pushing the Phone hang up button below the
Scan buttons will close a phone call.
PLAYER OPERATION
Pushing the switch up once will go to the next
track on the Player. Pushing the switch down
once will go to the beginning of the current track
or to the beginning of the previous track if it is
within one second after the current track begins
to play.
If you push the switch up or down twice, it plays
the second track; three times, it will play the
third, etc.
RAM TELEMATICS - IF EQUIPPED
Ram Telematics is designed to help improve
safety, efficiency, and productivity. It gives you
complete visibility of your fleet options, whether
from behind a desk or on a mobile device while
you are on the go. You can log-in to view near
real-time and historical activity, including
location, vehicle heath, and driver performance.
Activating Ram Telematics In Your Vehicles
Before you get started you will need:
The Vehicle Identification Number (VIN) of
each vehicle you want to activate.
Your main user’s log-in and password; new
customers will be asked to register.
If you are a new customer, you will need
company credit card information or invoice
number as further proof of customer identifi -
cation. Don’t worry, you will not be charged.

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