fuel RAM PROMASTER 2023 Owners Manual

The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting in an accident and personal injury. FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature that may take their attention off the
road. Use of any electrical devices, such as cellular telephones, computers, portable radios, vehicle navigation or other devices, by the driver while the vehicle is moving is dangerous and could lead to a serious accident. Texting while driving is also dangerous and should never be done while the vehicle is moving. If
you find yourself unable to devote your full attention to vehicle operation, pull off the road to a safe location and stop your vehicle. Some states or provinces
prohibit the use of cellular telephones or texting while driving. It is always the driver’s responsibility to comply with all local laws.
This Owner’s Manual has been prepared to help you get acquainted with your new Ram brand vehicle and to provide a convenient reference for common questions.
Not all features shown in this manual may apply to your vehicle. For additional information on accessories to help personalize your vehicle, visit
mopar.com/om (USA), owners.mopar.ca (Canada) or your local Ram brand dealer.
This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Navigation/Uconnect manuals and Warranty Booklet can be found by visiting the website on the back cover.
U.S. Residents: If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet by calling
1-866-726-4636 or by contacting your dealer. Replacement kits can be purchased by visiting www.techauthority.com.
Canadian Residents: If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet or
purchase a replacement kit by calling 1-800-387-1143 or by contacting your dealer.
DRIVING AND ALCOHOL
Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously impaired with blood alcohol levels far below the legal
minimum. If you are drinking, don’t drive. Ride with a designated non-drinking driver, call a cab, a friend or use public transportation.
WARNING
Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower and your judgment is impaired when you have been drinking. Never drink and then drive.
WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway
motor vehicle can expose you to chemicals including engine exhaust, carbon monoxide, phthalates,
and lead, which are known to the State of California to cause cancer and birth defects or other
reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the engine except
as necessary, service your vehicle in a well-ventilated area and wear gloves or wash your hands frequently
when servicing your vehicle. For more information go to www.P65Warnings.ca.gov/passenger-vehicle.
This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle. This manual
may also include a description of features and equipment that are no longer available or were not ordered on this vehicle. Please disregard any features and
equipment described in this manual that are not on this vehicle. FCA US LLC reserves the right to make changes in design and specifications, and/or make
additions to or improvements to its products without imposing any obligation upon itself to install them on products previously manufactured.
With respect to any vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc. used in substitution
therefore.
ROADSIDE ASSISTANCE
24 HOURS, 7 DAYS A WEEK AT YOUR SERVICE. CALL 1-800-521-2779 OR VISIT CHRYSLER.RSAHELP.COM (USA)
CALL 1-800-363-4869 OR VISIT FCA.ROADSIDEAID.COM (CANADA) SERVICES: Flat Tire Service, Out Of Gas/Fuel Delivery, Battery Jump Assistance, Lockout Service and Towing Service
Please see the Customer Assistance chapter in this Owner’s Manual for further information.
FCA US LLC reserves the right to modify the terms or discontinue the Roadside Assistance Program at any time. The Roadside Assistance Program is subject to
restrictions and conditions of use, that are determined solely by FCA US LLC.

4
Indications On The Display ........................... 102
Minimum Risk Maneuver.............................. 103 System Status................................................ 103
System Operation/Limitations ..................... 103
PARKSENSE FRONT/REAR PARK ASSIST —
IF EQUIPPED ........................................................ 104
ParkSense Sensors ....................................... 105
ParkSense Warning Display.......................... 105
ParkSense Display ........................................ 105
Enabling And Disabling ParkSense .............. 108
Service The ParkSense Park Assist
System ........................................................... 108ParkSense Park Assist Failure Indications .. 108
Cleaning The ParkSense System ................. 108ParkSense Park Assist System Usage
Precautions .................................................... 109
Side Distance Warning System ................... 110
PARKSENSE ACTIVE PARK ASSIST
SYSTEM — IF EQUIPPED ..................................... 112
Enabling And Disabling The ParkSense
Active Park Assist System ............................. 112
Parallel/Perpendicular Parking Space
Assistance Operation .................................... 113
Exiting The Parking Space ............................ 116
LANESENSE — IF EQUIPPED ............................. 116
LaneSense Operation ................................... 116Turning LaneSense On Or Off ....................... 117
LaneSense Warning Message ...................... 117Changing LaneSense Status ........................ 119
PARKVIEW REAR BACK UP CAMERA .............. 119 SURROUND VIEW CAMERA SYSTEM —
IF EQUIPPED ........................................................ 120
REFUELING THE VEHICLE ................................... 122
Loose Fuel Filler Cap Message .................... 123
VEHICLE LOADING .............................................. 123
Vehicle Certification Label ............................ 123
Gross Vehicle Weight Rating (GVWR) .......... 123
Gross Axle Weight Rating (GAWR) ............... 123
Tire Size ......................................................... 123
Rim Size ......................................................... 124
Inflation Pressure .......................................... 124
Curb Weight ................................................... 124
Overloading.................................................... 124
Loading ......................................................... 124
TRAILER TOWING ................................................ 124
Common Towing Definitions......................... 124
Trailer Hitch Classification ............................ 126
Trailer Towing Weights (Maximum Trailer
Weight Ratings) ............................................ 126
Trailer And Tongue Weight ........................... 127Towing Requirements .................................. 127
Towing Tips ................................................... 130
RECREATIONAL TOWING (BEHIND
MOTORHOME) .................................................... 130
Towing This Vehicle Behind Another
Vehicle ........................................................... 130
Recreational Towing...................................... 131
DRIVING TIPS ....................................................... 131
Driving On Slippery Surfaces ....................... 131
Driving Through Water ................................. 131
MULTIMEDIA
UCONNECT SYSTEMS ......................................... 133
CYBERSECURITY ................................................. 133
UCONNECT SETTINGS ........................................ 134 Customer Programmable Features ............. 134
RADIO OPERATION AND MOBILE PHONES...... 151
Regulatory And Safety Information .............. 151
SAFETY
SAFETY FEATURES .............................................. 152Anti-Lock Brake System (ABS)...................... 152
Electronic Brake Control (EBC) System ...... 153
DROWSY DRIVER DETECTION (DDD) —
IF EQUIPPED ......................................................... 157
To Activate/Deactivate ................................. 157
System Operation.......................................... 157
AUXILIARY DRIVING SYSTEMS .......................... 158
Blind Spot Monitoring (BSM) —
If Equipped ................................................... 158
Forward Collision Warning (FCW) With
Mitigation — If Equipped ............................... 164
Tire Pressure Monitoring
System (TPMS) .............................................. 168
OCCUPANT RESTRAINT SYSTEMS ................... 170
Occupant Restraint Systems Features ....... 170
Important Safety Precautions ...................... 170
Seat Belt Systems ........................................ 171
Supplemental Restraint Systems (SRS) ...... 178Child Restraints ............................................. 185

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6
INTERIORS ........................................................... 266 Seats And Fabric Parts.................................. 266
Plastic And Coated Parts .............................. 267Leather Surfaces ........................................... 268Glass Surfaces .............................................. 268
TECHNICAL SPECIFICATIONS
VEHICLE IDENTIFICATION NUMBER (VIN)......... 269
BRAKE SYSTEM ................................................... 269
WHEEL AND TIRE TORQUE SPECIFICATIONS .. 269
Torque Specifications ................................... 269
FUEL REQUIREMENTS ......................................... 270
3.6L Engine.................................................... 270
Reformulated Gasoline ................................ 271
Materials Added To Fuel .............................. 271Gasoline/Oxygenate Blends ......................... 271Do Not Use E-85 In Non-Flex Fuel
Vehicles .......................................................... 271
CNG And LP Fuel System Modifications ...... 271
MMT In Gasoline ........................................... 272Fuel System Cautions ................................... 272
FLUID CAPACITIES ............................................... 273
ENGINE FLUIDS AND LUBRICANTS ..................273
CHASSIS FLUIDS AND LUBRICANTS ................ 274
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE .................................................... 275
Prepare For The Appointment ...................... 275Prepare A List ................................................ 275Be Reasonable With Requests..................... 275
IF YOU NEED ASSISTANCE ................................ 275
Roadside Assistance..................................... 275
FCA US LLC Customer Center....................... 277
FCA Canada Inc. Customer Center............... 277
Mexico ............................................................ 277
Puerto Rico And US Virgin Islands................ 277
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) ......................... 277
Service Contract ........................................... 277Change Of Ownership Or Address ................ 278 WARRANTY INFORMATION ................................ 278
MOPAR® PARTS ................................................ 278
REPORTING SAFETY DEFECTS .......................... 278
In The 50 United States And
Washington, D.C............................................ 278
In Canada ...................................................... 279
PUBLICATION ORDER FORMS .......................... 279
CHANGE OF OWNERSHIP OR ADDRESS .......... 279
GENERAL INFORMATION.................................... 280

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11
Towing Hook Breakdown Warning Light Úpage 71
Adaptive Cruise Control (ACC) Fault Warning Light Úpage 68
Service Active Lane Management Warning Light Úpage 70
Low Fuel Warning Light Úpage 69
Yellow Indicator Lights
Forward Collision Warning (FCW) OFF Indicator Light Úpage 72
TOW/HAUL Indicator Light Úpage 72
Keyless System Failure Indicator Light Úpage 72
Yellow Warning Lights
Rain Sensor Failure Indicator Light
Úpage 72
Exterior Lights Failure Indicator Light Úpage 72
Fuel Cutoff Failure Indicator Light Úpage 72
Green Indicator Lights
Turn Signal/Hazard Warning Indicator Lights Úpage 73
Front Fog Indicator Light Úpage 72
Parking/Headlights On Indicator Light Úpage 73
Cruise Control Indicator Light Úpage 72
Yellow Indicator Lights1

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18GETTING TO KNOW YOUR VEHICLE
REMOTE START — IF EQUIPPED
This system uses the key fob to start the
engine conveniently from outside the
vehicle while still maintaining security.
The system has a range of approximately
300 ft (91 m).
Remote Start is used to defrost windows in cold
weather, and to reach a comfortable climate in all
ambient conditions before the driver enters the
vehicle.
NOTE:Obstructions between the vehicle and the key fob
may reduce this range Ú page 280.
HOW TO USE REMOTE START
Push and release the Remote Start button on the
key fob twice within five seconds. The vehicle
doors will lock, the parking lights will flash, and the
horn will chirp twice (if programmed). Then, the
engine will start, and the vehicle will remain in the
Remote Start mode for a 15 minute cycle.
Pushing the Remote Start button a third time shuts
the engine off.
NOTE:
With Remote Start, the engine will only run for
15 minutes.
Remote Start can only be used twice.
If an engine fault is present or fuel level is low,
the vehicle will not start.
The parking lights will turn on and remain on
during Remote Start mode.
For security, power window is disabled when the
vehicle is in the Remote Start mode.
The ignition must be placed in the ON/RUN posi -
tion before the Remote Start sequence can be
repeated for a third cycle.
All of the following conditions must be met before
the engine will Remote Start:
Gear selector in PARK
Doors closed
Hood closed
Rear cargo doors closed
Hazard switch off
Brake switch inactive (brake pedal not pressed)
Battery at an acceptable charge level
Panic button not pushed
Fuel meets minimum requirement
System not disabled from previous Remote
Start event
Vehicle Security system not active

Malfunction Indicator Light (MIL) is not illuminated

Ignition in OFF position
WARNING!

Do not start or run an engine in a closed garage
or confined area. Exhaust gas contains carbon
monoxide (CO) which is odorless and colorless.
Carbon monoxide is poisonous and can cause
serious injury or death when inhaled.

Keep key fobs away from children. Operation
of the Remote Start system, windows, door
locks or other controls could cause serious
injury or death.
WARNING!

Do not start or run an engine in a closed garage
or confined area. Exhaust gas contains carbon
monoxide (CO) which is odorless and colorless.
Carbon monoxide is poisonous and can cause
serious injury or death when inhaled.

Keep key fobs away from children. Operation
of the Remote Start system, windows, door
locks or other controls could cause serious
injury or death.

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20GETTING TO KNOW YOUR VEHICLE
REMOTE START ABORT MESSAGE
One of the following messages will display in the
instrument cluster display if the vehicle fails to
remote start or exits Remote Start prematurely:
Remote Start Canceled — Door Open
Remote Start Canceled — Hood Open
Remote Start Canceled — Fuel Low
Remote Start Canceled — Rear Cargo Door Open
Remote Start Canceled — Too Cold
Remote Start Canceled — Time Expired
Remote Start Canceled — System Fault
Remote Start Disabled — Start Vehicle to Reset
The message will stay active until the ignition is
placed in the ON/RUN position.
VEHICLE SECURITY SYSTEM — IF EQUIPPED
The Vehicle Security system monitors the vehicle
doors and ignition for unauthorized operation.
When the Vehicle Security system is activated,
interior switches for door locks are disabled.
The system provides both audible and visible
signals. For the first three minutes, the horn will
sound, and the turn signal lights will flash. For an
additional 15 minutes, only the turn signal lights
will flash.
TO ARM THE SYSTEM
Follow these steps to arm the Vehicle Security
system:

1. Make sure the vehicle’s ignition is placed in the OFF position.

2. If any doors are open, close them.
3. Perform one of the following methods to lock the vehicle:
Push the lock button on the exterior Passive
Entry door handle with a valid key fob avail -
able in the same exterior zone Ú page 22.
Push the lock button on the key fob.
When the Vehicle Security system is armed, the
Vehicle Security Light (on the lock/unlock button
on the instrument panel) will begin to flash every
three seconds until it is disarmed.
NOTE:If a door or the hood is not properly closed, the
system will not be armed.
TO DISARM THE SYSTEM
The Vehicle Security system can be disarmed using
any of the following methods:
Push the unlock button on the key fob.
Push the Passive Entry button next to the door
handle to unlock the door Ú page 22.
Cycle the ignition out of the OFF position to
disarm the system.
The Vehicle Security system is designed to protect
your vehicle. However, you can create conditions
where the system will give you a false alarm. If one
of the previously described arming sequences has
occurred, the Vehicle Security system will arm
regardless of whether you are in the vehicle or not.
If you remain in the vehicle and open a door, the
alarm will sound. If this occurs, disarm the Vehicle
Security system.
REARMING OF THE SYSTEM

If the system has not been disabled, the
Vehicle Security system will rearm itself after
the 15 additional minutes of the turn signals
flashing. If the condition which initiated the alarm is
still present, the system will ignore that condition
and monitor the remaining doors and ignition.

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GETTING TO KNOW YOUR INSTRUMENT PANEL53
Use this QR code to access your
digital experience.
BASE / MIDLINE INSTRUMENT CLUSTER
D
ESCRIPTIONS

1. Speedometer

Indicates vehicle speed.
2. Instrument Cluster Display
The instrument cluster display features a
driver interactive display Ú page 56.
3. Tachometer
Indicates the engine speed in revolutions
per minute (RPM x 1000).
4. Fuel Gauge
The gauge shows the level of fuel in the
fuel tank when the ignition switch is in the
ON/RUN position.
 The fuel pump symbol points to
the side of the vehicle where the
fuel door is located.
5. Temperature Gauge
The temperature gauge shows engine
coolant temperature. Any reading within the
normal range indicates that the engine
cooling system is operating satisfactorily.
The gauge pointer will likely indicate a
higher temperature when driving in hot
weather or up mountain grades. It should
not be allowed to exceed the upper limits of
the normal operating range.
NOTE:The hard telltales will illuminate for a bulb check
when the ignition is first cycled.
WARNING!
A hot engine cooling system is dangerous. You or
others could be badly burned by steam or boiling
coolant. It is recommended to call an authorized
dealer for service if your vehicle overheats
Ú page 233.
CAUTION!
Driving with a hot engine cooling system could
damage your vehicle. If the temperature gauge
reads “H” pull over and stop the vehicle. Idle the
vehicle with the air conditioner turned off until
the pointer drops back into the normal range.
If the pointer remains on the “H”, turn the
engine off immediately and call an authorized
dealer for service.
3

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GETTING TO KNOW YOUR INSTRUMENT PANEL55
INSTRUMENT CLUSTER DESCRIPTIONS

1. Tachometer

This gauge measures engine revolutions
per minute (RPM x 1000). Before the
pointer reaches the red area, ease up on
the accelerator to prevent engine damage.
2. Instrument Cluster Display
When the appropriate conditions exist, this
display shows instrument cluster display
messages Ú page 56.
Odometer/Trip Odometer Display Area

US Federal regulations require that upon transfer of
vehicle ownership, the seller certify to the purchaser
the correct mileage that the vehicle has been driven.
If your odometer needs to be repaired or serviced,
the repair technician should leave the odometer
reading the same as it was before the repair or
service. If the technician cannot do so, then the
odometer must be set at zero, and a sticker must be
placed in the door jamb stating what the mileage
was before the repair or service. It is a good idea
for you to make a record of the odometer reading
before the repair/service, so that you can be sure
that it is properly reset, or that the door jamb sticker
is accurate if the odometer must be reset at zero.

Gear Selector Status (PRND)
The gear selector status “P, R, N, D, 1, 2, 3, 4,
etc.” are displayed indicating the gear selector
position. Telltales “1, 2, 3, 4, etc.” indicate the
manual mode has been engaged and the gear
selected is displayed Ú page 81.
3. Temperature Gauge
The temperature gauge shows engine
coolant temperature. Any reading within the
normal range indicates that the engine
cooling system is operating satisfactorily.
The pointer will likely indicate a higher
temperature when driving in hot weather
or up mountain grades. It should not be
allowed to exceed the upper limits of the
normal operating range. 4. Fuel GaugeThe pointer shows the level of fuel in the
fuel tank when the ignition switch is in the
ON/RUN position.
 The fuel pump symbol points to
the side of the vehicle where the
fuel door is located Ú page 122.
5. Speedometer
Indicates vehicle speed.
WARNING!
A hot engine cooling system is dangerous. You or
others could be badly burned by steam or boiling
coolant. You may want to call an authorized
dealer for service if your vehicle overheats.
CAUTION!
Driving with a hot engine cooling system could
damage your vehicle. If the temperature gauge
reads “H,” pull over and stop the vehicle. Idle the
vehicle with the air conditioner turned off until
the pointer drops back into the normal range.
If the pointer remains on the “H,” turn the
engine off immediately and call an authorized
dealer for service.
3

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GETTING TO KNOW YOUR INSTRUMENT PANEL69
Immobilizer Fail / VPS Electrical Alarm
Warning Light
This telltale will illuminate when the
vehicle security system has detected an
attempt to break into the vehicle.
NOTE:After cycling the ignition to the ON/RUN position,
the Vehicle Security Warning Light could illuminate
if a problem with the system is detected. This
condition will result in the engine being shut off
after two seconds.
Drowsy Driver Detected System Fault
Warning Light — If Equipped
This warning light will illuminate when the
Drowsy Driver Detected System is not
operating correctly and requires service.
Please see an authorized dealer.
Electronic Stability Control (ESC) Warning
Light

The ESC Indicator Light in the instrument
cluster will come on when the ignition is
placed in the ON/RUN or MAR (ACC/ON/
RUN) position, and when ESC is activated.
It should turn off with the engine running. If the ESC
Indicator Light comes on continuously with the engine
running, a malfunction has been detected in the ESC
system. If this light remains on after several ignition
cycles, and the vehicle has been driven several miles (kilometers) at speeds greater than 30 mph (48 km/h),
see an authorized dealer as soon as possible to have
the problem diagnosed and corrected.

The ESC OFF Indicator Light and the ESC Indi
-
cator Light come on momentarily each time
the ignition is placed in the ON/RUN or MAR
(ACC/ON/RUN) position.
Each time the ignition is turned to ON/RUN or
MAR (ACC/ON/RUN), the ESC system will be on,
even if it was turned off previously.
The ESC system will make buzzing or clicking
sounds when it is active. This is normal; the
sounds will stop when ESC becomes inactive.
This light will come on when the vehicle is in an
ESC event.
Electronic Stability Control (ESC) OFF
Warning Light
This light indicates the ESC is off.
Each time the ignition is turned to
ON/RUN or MAR/ON/RUN, the ESC
system will be on, even if it was turned off
previously.
Low Fuel Warning Light
When the fuel level reaches the low
threshold, this light will turn on and
remain on until fuel is added.
Engine Check/Malfunction Indicator Light
(MIL) Warning Light

The Engine Check/Malfunction Indicator
Light (MIL) is a part of an Onboard Diagnostic
System called OBD II that monitors engine
and automatic transmission control systems.
This warning light will illuminate when the ignition is in
the ON/RUN position before engine start. If the bulb
does not come on when turning the ignition switch from
OFF to ON/RUN, have the condition checked promptly.

Certain conditions, such as a loose or missing gas
cap, poor quality fuel, etc., may illuminate the light
after engine start. The vehicle should be serviced if
the light stays on through several typical driving
styles. In most situations, the vehicle will drive
normally and will not require towing.

When the engine is running, the MIL may flash to
alert serious conditions that could lead to immediate
loss of power or severe catalytic converter damage.
The vehicle should be serviced by an authorized dealer
as soon as possible if this occurs.

3

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70GETTING TO KNOW YOUR INSTRUMENT PANEL
Service Active Lane Management Warning
Light — If Equipped
This warning light will illuminate when the
Active Lane Management system is not
operating and requires service. Please
see an authorized dealer.
Service Forward Collision Warning (FCW)
Light — If Equipped
This warning light will illuminate to
indicate a fault in the FCW System or an
external blockage on the frontal camera.
Contact an authorized dealer for service.
Service Required/Call For Service Warning
Light
This warning light will illuminate when
service is needed. A pop-up will appear in
the display to signal the need for service.
Contact an authorized dealer as soon as
possible.
Speed Limiter Fail Warning Light —
If Equipped
This light will illuminate when there is a
failure in the speed limiter system.
Swivel Seat (Driver or Passenger) Fail
Warning Light — If Equipped
This light will illuminate when the driver
or passenger swivel seat fails.
Tire Pressure Monitoring System (TPMS)
Warning Light
The warning light switches on and a
message is displayed to indicate that
the tire pressure is lower than the
recommended value and/or that slow
pressure loss is occurring. In these cases, optimal
tire duration and fuel consumption may not be
guaranteed.
Should one or more tires be in the condition
mentioned previously, the display will show the
indications corresponding to each tire.

Each tire, including the spare (if provided), should be
checked monthly when cold and inflated to the inflation
pressure recommended by the vehicle manufacturer
on the vehicle placard or tire inflation pressure label.
If your vehicle has tires of a different size than the size
indicated on the vehicle placard or tire inflation
pressure label, you should determine the proper tire
inflation pressure for those tires.

WARNING!
A malfunctioning catalytic converter can reach
higher temperatures than in normal operating
conditions. This can cause a fire if you drive
slowly or park over flammable substances such
as dry plants, wood, cardboard, etc. This could
result in death or serious injury to the driver,
occupants or others.
CAUTION!
Prolonged driving with the Malfunction Indicator
Light (MIL) on could cause damage to the
vehicle control system. It also could affect fuel
economy and driveability. If the MIL is flashing,
severe catalytic converter damage and power
loss will soon occur. Immediate service is
required.
WARNING!
Do not continue driving with one or more flat
tires as handling may be compromised. Stop the
vehicle, avoiding sharp braking and steering. If a
tire puncture occurs, repair immediately using
the dedicated tire repair kit and contact an
authorized dealer as soon as possible.

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