seats RAM PROMASTER 2023 Owners Manual

2
INTRODUCTION
SYMBOLS KEY ...........................................................8
VAN CONVERSIONS/CAMPERS ..............................8
VEHICLE MODIFICATIONS/ALTERATIONS .............8
SYMBOL GLOSSARY.................................................9
GETTING TO KNOW YOUR VEHICLE
KEYS ....................................................................... 13 Key Fob .............................................................13
SENTRY KEY ........................................................... 16
IGNITION SWITCH .................................................. 16
Keyless Enter ‘n Go™ Ignition .........................16
REMOTE START — IF EQUIPPED .......................... 18
How To Use Remote Start ................................18
To Exit Remote Start Mode .............................19
Remote Start Defrost Mode Activation —
If Equipped........................................................19
Remote Start Comfort Systems —
If Equipped........................................................19
Remote Start Windshield Wiper De-Icer
Activation — If Equipped ..................................19
Remote Start Abort Message ..........................20
VEHICLE SECURITY SYSTEM — IF EQUIPPED .... 20
To Arm The System ..........................................20
To Disarm The System .....................................20
Rearming Of The System .................................20
Security System Manual Override ...................21 DOORS ....................................................................21
Power Door Locks ...........................................21
Auto Unlock Doors............................................22
Keyless Enter ‘n Go™ — Passive Entry ...........22
Automatic Door Locks ......................................23
STEERING WHEEL ..................................................23
Telescoping Steering Column..........................23
SEATS ......................................................................23
Manual Adjustments ........................................24
Heated Seats — If Equipped ............................26
Fold Down Tray — If Equipped .........................27
Adjustable Armrests — If Equipped .................27
Head Restraints ..............................................28
UCONNECT VOICE RECOGNITION —
IF EQUIPPED ...........................................................29
Introducing Voice Recognition.........................29
Basic Voice Commands ...................................29
Get Started .......................................................29
Additional Information .....................................30
MIRRORS ...............................................................30
Inside Rearview Mirror .....................................30
Outside Mirrors ................................................31
Outside Mirrors With Turn Signal And
Approach Lighting — If Equipped.....................31
Power Mirrors — If Equipped ...........................32
Power Folding Outside Mirrors —
If Equipped........................................................32
Heated Mirrors — If Equipped..........................33 EXTERIOR LIGHTS.................................................. 33
Multifunction Lever ......................................... 33
Headlights ........................................................ 33
Daytime Running Lights (DRLs) —
If Equipped ...................................................... 33
High/Low Beam Switch .................................. 34
Automatic High Beam Headlamp Control —
If Equipped .......................................................34
Flash-To-Pass .................................................. 34
Automatic Headlights — If Equipped .............. 34
Parking Lights .................................................. 34
Headlight Delay ................................................ 34
Fog Lights — If Equipped ................................. 35
Turn Signals...................................................... 35
Lane Change Assist..........................................35
Battery Saver .................................................... 35
INTERIOR LIGHTS ................................................. 36
Courtesy Lights.................................................36
Illuminated Entry — If Equipped ...................... 38
WIPERS AND WASHERS ...................................... 38
Windshield Wiper Operation ........................... 39
Rain Sensing Wipers — If Equipped ................39
CLIMATE CONTROLS ............................................ 40
Manual Climate Control Descriptions And
Functions .......................................................... 40
Additional Rear Climate Control —
If Equipped .......................................................43
Operating Tips .................................................. 43

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6
INTERIORS ........................................................... 266 Seats And Fabric Parts.................................. 266
Plastic And Coated Parts .............................. 267Leather Surfaces ........................................... 268Glass Surfaces .............................................. 268
TECHNICAL SPECIFICATIONS
VEHICLE IDENTIFICATION NUMBER (VIN)......... 269
BRAKE SYSTEM ................................................... 269
WHEEL AND TIRE TORQUE SPECIFICATIONS .. 269
Torque Specifications ................................... 269
FUEL REQUIREMENTS ......................................... 270
3.6L Engine.................................................... 270
Reformulated Gasoline ................................ 271
Materials Added To Fuel .............................. 271Gasoline/Oxygenate Blends ......................... 271Do Not Use E-85 In Non-Flex Fuel
Vehicles .......................................................... 271
CNG And LP Fuel System Modifications ...... 271
MMT In Gasoline ........................................... 272Fuel System Cautions ................................... 272
FLUID CAPACITIES ............................................... 273
ENGINE FLUIDS AND LUBRICANTS ..................273
CHASSIS FLUIDS AND LUBRICANTS ................ 274
CUSTOMER ASSISTANCE
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE .................................................... 275
Prepare For The Appointment ...................... 275Prepare A List ................................................ 275Be Reasonable With Requests..................... 275
IF YOU NEED ASSISTANCE ................................ 275
Roadside Assistance..................................... 275
FCA US LLC Customer Center....................... 277
FCA Canada Inc. Customer Center............... 277
Mexico ............................................................ 277
Puerto Rico And US Virgin Islands................ 277
Customer Assistance For The Hearing Or
Speech Impaired (TDD/TTY) ......................... 277
Service Contract ........................................... 277Change Of Ownership Or Address ................ 278 WARRANTY INFORMATION ................................ 278
MOPAR® PARTS ................................................ 278
REPORTING SAFETY DEFECTS .......................... 278
In The 50 United States And
Washington, D.C............................................ 278
In Canada ...................................................... 279
PUBLICATION ORDER FORMS .......................... 279
CHANGE OF OWNERSHIP OR ADDRESS .......... 279
GENERAL INFORMATION.................................... 280

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16GETTING TO KNOW YOUR VEHICLE
NOTE:
When having the Sentry Key Immobilizer system
serviced, bring all vehicle keys with you to an
authorized dealer.
Keys must be ordered to the correct key cut to
match the vehicle locks.
It is not mandatory to replace the key fob if a
new emergency key is needed, and vice versa.
SENTRY KEY
The Sentry Key Immobilizer system prevents
unauthorized vehicle operation by disabling the
engine. The system does not need to be armed or
activated. Operation is automatic, regardless of
whether the vehicle is locked or unlocked.
The system uses a key fob, keyless push button
ignition and a Radio Frequency (RF) receiver to
prevent unauthorized vehicle operation. Therefore,
only key fobs that are programmed to the vehicle
can be used to start and operate the vehicle.
The system will shut the engine off in two seconds
if an invalid key fob is used to start the engine.
After placing the ignition switch in the ON/RUN
position, the Vehicle Security Light will turn on for
three seconds for a bulb check. If the light remains on after the bulb check, it indicates that there is a
problem with the electronics. In addition, if the light
begins to flash after the bulb check, it indicates
that someone used an invalid key fob to start the
engine. Either of these conditions will result in the
engine being shut off after two seconds.

If the Vehicle Security Light turns on during normal
vehicle operation (vehicle running for longer than
10 seconds), it indicates that there is a fault in the
electronics. Should this occur, have the vehicle
serviced as soon as possible by an authorized dealer.

All of the key fobs provided with your new vehicle
have been programmed to the vehicle electronics
Ú
page 280.
NOTE:A key fob that has not been programmed is also
considered an invalid key.
IGNITION SWITCH
KEYLESS ENTER ‘N GO™ IGNITION
This feature allows the driver to operate the
ignition switch with the push of a button as long as
the key fob is in the passenger compartment within
the area of the front driver and passenger seats.
The START/STOP ignition button has three
operating modes: OFF, ON/RUN, and START.

START/STOP Ignition Button

The push button ignition can be placed in the
following modes:
OFF
The engine is stopped
Some electrical devices (e.g. power locks,
alarm, etc.) are still available
CAUTION!

The Sentry Key Immobilizer system is not compatible
with some aftermarket Remote Start systems. Use
of these systems may result in vehicle starting
problems and loss of security protection.

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GETTING TO KNOW YOUR VEHICLE17
ON/RUN
Driving position
All electrical devices are available (e.g. climate
controls, heated seats, etc.)
START
The engine will start (when foot is on the brake)
NOTE:
If the ignition switch does not change the mode by
pushing the button, the key fob may have a low or
depleted battery. In this situation, a backup method
can be used to operate the ignition switch. Put the nose
side (side opposite of the mechanical key) of the key
fob against the START/STOP ignition button and push
to operate the ignition switch.

Backup Starting Method

NOTE:

The key fob may not be detected by the vehicle
Keyless Enter ‘n Go™ system if it is located next to a
mobile phone, laptop or other electronic device;
these devices may block the key fob’s wireless
signal and prevent the Keyless Enter ‘n Go™ system
from starting the vehicle.

For more information on normal engine starting,
see Úpage 76.
When opening the driver's door and the ignition
is in the ON/RUN position (engine not running),
a chime will sound to remind you to place the
ignition in the OFF position. In addition to the
chime, the message “Vehicle ON” will display
in the cluster.
The ignition will automatically switch to the OFF
position if the following vehicle conditions last
for 30 minutes: ignition placed in ON/RUN posi -
tion, gear is in PARK and engine is off.
WARNING!
When exiting the vehicle, always remove the
key fob from the vehicle and lock your vehicle.
Never leave children alone in a vehicle, or with
access to an unlocked vehicle.

Allowing children to be in a vehicle unattended is
dangerous for a number of reasons. A child or
others could be seriously or fatally injured. Chil -
dren should be warned not to touch the parking
brake, brake pedal or the gear selector.
Do not leave the key fob in or near the vehicle, or
in a location accessible to children, and do not
leave the Keyless Enter ‘n Go™ Ignition in the
ON/RUN position. A child could operate power
windows, other controls, or move the vehicle.

Do not leave children or animals inside parked
vehicles in hot weather. Interior heat buildup
may cause serious injury or death.
CAUTION!
An unlocked vehicle is an invitation for thieves.
Always remove key fob from the vehicle and lock
all doors when leaving the vehicle unattended.
2

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GETTING TO KNOW YOUR VEHICLE23
To Lock The Vehicle’s Doors

With one of the vehicle’s Passive Entry key fobs within
5 ft (1.5 m) of either front door handle, pushing the
Passive Entry lock button will lock the vehicle.

Push The Door Handle Button To Lock

NOTE:
After pushing the door handle button, you must
wait two seconds before you can lock or unlock
the doors, using either Passive Entry door
handle. This is done to allow you to check if the
vehicle is locked by pulling the door handle
without the vehicle unlocking.
The Passive Entry system will not operate if the
key fob battery is depleted.
When the key fob battery is low, the instru -
ment cluster will display a message indi -
cating that the key fob battery is low
Ú page 280.
AUTOMATIC DOOR LOCKS

When enabled, the door locks will lock automatically
when the vehicle's speed exceeds 12 mph (20 km/h).
The auto door lock feature can be enabled or disabled
through the Uconnect system
Ú
page 134.

STEERING WHEEL
TELESCOPING STEERING COLUMN
This feature allows you to lengthen or shorten the
steering column. The telescoping control handle is
located below the steering wheel at the end of the
steering column.

Telescoping Control Handle

To unlock the steering column, pull the control
handle up. To lengthen or shorten the steering
column, pull the steering wheel outward or push it inward as desired. To lock the steering column in
position, push the control handle down until fully
engaged.
SEATS
Seats are a part of the Occupant Restraint system
of the vehicle.
WARNING!
Do not adjust the steering column while driving.
Adjusting the steering column while driving or
driving with the steering column unlocked, could
cause the driver to lose control of the vehicle.
Failure to follow this warning may result in
serious injury or death.
WARNING!
It is dangerous to ride in a cargo area, inside
or outside of a vehicle. In a collision, people
riding in these areas are more likely to be
seriously injured or killed.

Do not allow people to ride in any area of your
vehicle that is not equipped with seats and seat
belts. In a collision, people riding in these areas
are more likely to be seriously injured or killed.

Be sure everyone in your vehicle is in a seat
and using a seat belt properly.
2

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24GETTING TO KNOW YOUR VEHICLE
MANUAL ADJUSTMENTS
The driver and passenger seats can be adjusted
forward/rearward and reclined. Front and
rear height and lumbar can also be adjusted
(if equipped).

Seat Adjustment (Without Swivel Seat) Seat Adjustment (With Swivel Seat)

Forward And Rearward Adjustment
The adjustment bar is at the front of the seat, near
the floor. Pull the bar upward to move the seat
forward or rearward. Release the bar once the
seat is in the desired position. Then, using body
pressure, move forward and rearward on the seat
to be sure that the seat adjusters have latched.
Height Adjustment — If Equipped
Without Swivel Seat
The height adjustment levers are located on the
center outboard side of the seat. Lift up on the
front lever to adjust the front of the seat, or lift up
on the rear lever to adjust the rear of the seat.
To raise the front or rear of the seat, lift the
appropriate lever while none or minimal weight
is applied to the seat.
To lower the front or rear of the seat, lift the
appropriate lever while seated or applying
weight to the seat.
With Swivel Seat
The height adjustment knobs are located on the
center outboard side of the seat. Rotate the front
knob to adjust the front of the seat up or down.
Rotate the rear knob to adjust the rear of the seat
up or down.
1 — Forward/Rearward Adjustment Bar
2 — Front Height Adjustment Lever (If Equipped)
3 — Rear Height Adjustment Lever (If Equipped)
4 — Recliner Knob
5 — Lumbar Knob (If Equipped)
1 — Lumbar Knob
2 — Recline Lever
3 — Forward/Rearward Adjustment Bar
4 — Front Height Adjustment Knob
5 — Rear Height Adjustment Knob
WARNING!
Adjusting a seat while driving may be
dangerous. Moving a seat while driving could
result in loss of control which could cause a
collision and serious injury or death.
Seats should be adjusted before fastening the
seat belts and while the vehicle is parked.
Serious injury or death could result from a
poorly adjusted seat belt.

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26GETTING TO KNOW YOUR VEHICLE
Swivel Seat — If Equipped
The swivel seat lever is located at the lower front
inboard side of the seat. The seat may be turned
through 180° toward the seat on the opposite side
and approximately 35° toward the door. The seat
may be locked in the driving position or at the
180° position. To swivel the seat, pull the swivel
seat inboard lever outward, turn the seat to the
desired position and release the lever.

Swivel Seat Lever

If the vehicle is equipped with interlocking swivel
seats, the seats must be locked in the facing
forward position while driving. If the seats are not
in the correct position, a warning will appear in the
instrument cluster display. If the driver or the passenger seats are not locked
in the facing forward position before the first
vehicle movement, shifting out of park is not
allowed until the seats are both locked in the
facing forward position. When the seats are not in
the right position and the first vehicle movement
after ignition START is attempted, a chime and a
message will appear in the instrument cluster
display. Rotate and lock the swivel seats in the
correct position before trying again.
If the driver or the passenger seats are not locked
in the facing forward position during movement
of the vehicle, a message will appear in the
instrument cluster display and an intermittent
chime will sound until key-off or until the swivel
seats are locked in the facing forward position.
Stop and move the swivel seats in the correct
position before proceeding.
If a fault is present in the system and it is not
possible to check the correct position of the swivel
seats, a message and the generic warning light
appears in the instrument cluster display to inform
about the failure. In these conditions, check the
status of the swivel seats and do not drive the
vehicle until the swivel seats are locked in the
facing forward position.
HEATED SEATS — IF EQUIPPED
On some models, the front driver and
passenger seats may be equipped with
heaters in both the seat cushions and
seatbacks. The controls for the front
heated seats are located on the lower outboard
side of the seat.

Heated Seat Switch

Push the switch once to turn on the heated seats.
Push the switch a second time to shut the heating
elements off.

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GETTING TO KNOW YOUR VEHICLE51

3. Raise the hood and place the hood prop rod in hood slot to secure the hood in the open position.

Hood Prop Rod Slot

NOTE:
Vehicle must be at a stop and the gear selector
must be in PARK.
While lifting the hood, use both hands.

Before lifting the hood, check that the wiper arms
are not in motion and not in the lifted position.

CLOSING
CARGO AREA FEATURES
The cargo area may be equipped with different
options such as optional side panels, rear seats
and an optional floor.
CAUTION!
Be sure to disengage the rod and secure it in
closed position before closing the hood. Damage
may occur.
WARNING!
Be sure the hood is fully latched before driving
your vehicle. If the hood is not fully latched, it
could open when the vehicle is in motion and
block your vision. Failure to follow this warning
could result in serious injury or death.
CAUTION!
To prevent possible damage:

Before closing hood, make sure the hood prop rod
is fully seated into its storage retaining clips.

Do not slam the hood to close it. Use a firm
downward push at the center front edge of the
hood to ensure that both latches engage.
Never drive your vehicle unless the hood is
fully closed, with both latches engaged.2

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82STARTING AND OPERATING
NOTE:Swivel seats that are unlocked can also prevent
the transmission gear selector from being moved
out of the PARK position. To shift the transmission
out of the PARK position the first time after
cranking is allowed, ensure swivel seats are locked
in the forward facing position.
9-SPEED AUTOMATIC TRANSMISSION
The transmission gear position display (located in
the instrument cluster) indicates the transmission
gear range. You must press the brake pedal to
move the gear selector out of PARK. To drive, move
the gear selector from PARK or NEUTRAL to the
DRIVE position.
The electronically controlled transmission provides
a precise shift schedule. The transmission
electronics are self-calibrating; therefore, the first
few shifts on a new vehicle may be somewhat
abrupt. This is a normal condition, and precision
shifts will develop within a few hundred miles
(kilometers).
Gear Selector

Only shift from DRIVE to PARK or REVERSE when
the accelerator pedal is released and the vehicle is
stopped. Be sure to keep your foot on the brake
pedal when shifting between these gears.
The transmission gear selector provides PARK,
REVERSE, NEUTRAL, DRIVE, and Electronic Range
Select (ERS) shift positions. Manual downshifts
can be made using the ERS shift control. Moving
the gear selector into the ERS “-”/”+” position
(beside the DRIVE position) activates ERS mode,
displays the current gear in the instrument cluster,
and prevents automatic upshifts beyond this gear.
In ERS mode, toggling the gear selector forward “-”
or rearward “+” will change the highest available
gear Ú page 85.
NOTE:If the gear selector cannot be moved to the PARK,
REVERSE, or NEUTRAL position (when pushed forward) it is probably in the ERS “+”/”-” position
(beside the DRIVE position). In ERS mode, the
transmission gear limit (1, 2, 3, etc.) is displayed in
the instrument cluster. Move the gear selector to
the right (into the DRIVE [D] position) for access to
PARK, REVERSE, and NEUTRAL.
Gear Ranges
Do not press the accelerator pedal when shifting
out of PARK or NEUTRAL.
NOTE:After selecting any gear range, wait a moment to
allow the selected gear to engage before acceler
-
ating. This is especially important when the engine
is cold.
PARK (P)
This range supplements the parking brake by
locking the transmission. The engine can be
started in this range. Never attempt to use PARK
while the vehicle is in motion. Apply the parking
brake when exiting the vehicle in this range.
When parking on a hill, apply the parking brake
before shifting the transmission to PARK,
otherwise the load on the transmission locking
mechanism may make it difficult to move the gear
selector out of PARK. As an added precaution, turn
the front wheels toward the curb on a downhill
grade, and away from the curb on an uphill grade.

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STARTING AND OPERATING123
NOTE:
Tighten the fuel filler cap until you hear a
“clicking” sound. This is an indication that the
fuel filler cap is properly tightened.
If the gas cap is not tightened properly, the MIL
may come on. Be sure the gas cap is tightened
every time the vehicle is refueled.
LOOSE FUEL FILLER CAP MESSAGE

If the vehicle diagnostic system determines that
the fuel filler cap is loose, improperly installed, or
damaged, a “Check Fuel Cap” message will be
displayed in the instrument cluster display
Ú
page 56.
Tighten the fuel filler cap until a “clicking” sound is
heard. This is an indication that the fuel filler cap is
properly tightened.

If the problem continues, the message will appear
the next time the vehicle is started. See an
authorized dealer as soon as possible.
VEHICLE LOADING
As required by National Highway Traffic Safety
Administration regulations, your vehicle has a
certification label affixed to the driver's side door
or B-pillar.
If seats are removed for carrying cargo, do not
exceed the specified GVWR and GAWR.
VEHICLE CERTIFICATION LABEL
Your vehicle has a Vehicle Certification Label
affixed to the driver’s side B-pillar or the rear of the
driver’s door.
The label contains the following information:
Name of manufacturer
Month and year of manufacture
Gross Vehicle Weight Rating (GVWR)
Gross Axle Weight Rating (GAWR) front and rear
Vehicle Identification Number (VIN)
Type of vehicle
Month, Day, and Hour (MDH) of manufacture
The bar code allows a computer scanner to read
the VIN.

GROSS VEHICLE WEIGHT RATING (GVWR)

The GVWR is the total allowable weight of your
vehicle. This includes driver, passengers, and
cargo. The total load must be limited so that you do
not exceed the GVWR.
GROSS AXLE WEIGHT RATING (GAWR)
The GAWR is the maximum capacity of the front
and rear axles. Distribute the load over the front
and rear axles evenly. Make sure that you do not
exceed either front or rear GAWR.
TIRE SIZE
The tire size on the Vehicle Certification Label
represents the actual tire size on your vehicle.
Replacement tires must be equal to the load
capacity of this tire size.
A poorly fitting fuel filler cap may cause the
Malfunction Indicator Light (MIL) to turn on.
To avoid fuel spillage and overfilling, do not
“top off” the fuel tank after filling. When the
fuel nozzle “clicks” or shuts off, the fuel tank
is full.
CAUTION!
WARNING!
Because the front wheels steer the vehicle,
it is important that you do not exceed the
maximum front or rear GAWR. A dangerous
driving condition can result if either rating is
exceeded. You could lose control of the vehicle
and have a collision.
4

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