service Ram ProMaster City 2016 Manual PDF

facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the con-
cern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
• Owner’s name and address •
Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA USA LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
410 IF YOU NEED CONSUMER ASSISTANCE

In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
9
IF YOU NEED CONSUMER ASSISTANCE 411

Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465-2001 English / (800) 387-9983 French).
The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State
of California to cause cancer and birth defects, or
other reproductive harm. In addition, certain fluids
contained in vehicles and certain products of compo-
nent wear contain, or emit, chemicals known to the
State of California to cause cancer and birth defects,
or other reproductive harm.
412 IF YOU NEED CONSUMER ASSISTANCE

WARRANTY INFORMATION
See the Warranty Information Booklet, located on the
DVD, for the terms and provisions of FCA US LLC
warranties applicable to this vehicle and market.
MOPAR PARTS
MOPAR fluids, lubricants, parts, and accessories are
available from an authorized dealer. They are recom-
mended for your vehicle in order to help keep the vehicle
operating at its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying the
manufacturer.If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1-888-327-4236 (TTY: 1-800-424-9153),
or go to http://www.safercar.gov; or write to: Adminis-
trator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590.
You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
9
IF YOU NEED CONSUMER ASSISTANCE 413

defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A complete working knowledge of the vehicle, system,
and/or components is written in straightforward lan-
guage with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct
problems the first time, using step-by-step troubleshoot-
ing and drivability procedures, proven diagnostic tests
and a complete list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to ac-
quaint you with specific FCA US LLC vehicles. Included
414 IF YOU NEED CONSUMER ASSISTANCE

significantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
WARNING!
The traction grade assigned to this tire is based on
straight-ahead braking traction tests, and does not
include acceleration, cornering, hydroplaning, or
peak traction characteristics.
Temperature Grades
The temperature grades are A (the highest), B, and C,
representing the tire’s resistance to the generation of heat
and its ability to dissipate heat, when tested under
controlled conditions on a specified indoor laboratory
test wheel. Sustained high temperature can cause the
material of the tire to degenerate and reduce tire life, and
excessive temperature can lead to sudden tire failure. The
grade C corresponds to a level of performance, which all
passenger vehicle tires must meet under the Federal
Motor Vehicle Safety Standard No. 109. Grades B and A
represent higher levels of performance on the laboratory
test wheel, than the minimum required by law.
WARNING!
The temperature grade for this tire is established for
a tire that is properly inflated and not overloaded.
(Continued)
416 IF YOU NEED CONSUMER ASSISTANCE

Cellular Phone.......................... .204
Certification Label ........................ .291
Chains, Tire ............................ .277
Chart, Tire Sizing ........................ .255
Check Engine Light (Malfunction Indicator Light) . .352
Checking Your Vehicle For Safety ...............86
Checks, Safety ............................86
Child Restraint ............................61
Child Restraints Booster Seats ...........................66
Child Restraints .........................61
How To Stow An Unused ALR Seat Belt ........75
Infants And Child Restraints ................64
Older Children And Child Restraints ..........64
Cigar Lighter ........................... .134
Clean Air Gasoline ....................... .285
Cleaning Wheels .............................. .379
Climate Control ......................... .205Manual
............................. .205
Cold Weather Operation ....................224
Compact Spare Tire ....................... .271
Contract, Service ..........................411
Coolant Pressure Cap (Radiator Cap) ...........370
Cooling System .......................... .366
Adding Coolant (Antifreeze) ...............368
Coolant Capacity ...................... .396
Coolant Level ......................... .371
Disposal Of Used Coolant .................370
Drain, Flush, And Refill ...................367
Inspection ........................ .366, 371
Points To Remember .....................371
Pressure Cap ......................... .370
Radiator Cap ......................... .370
Selection Of Coolant (Antifreeze) ......367, 396, 397
Corrosion Protection ...................... .377
Cruise Light ............................ .175
Cupholders ............................ .134
422 INDEX

Customer Assistance...................... .409
Customer Programmable Features .............191
Data Recorder, Event .......................60
Daytime Running Lights ....................111
Dealer Service ........................... .353
Defroster, Rear Window .....................140
Defroster, Windshield ....................88, 207
Diagnostic System, Onboard .................350
Dipsticks Oil (Engine) .......................... .355
Power Steering ........................ .240
Disabled Vehicle Towing ....................341
Disposal Antifreeze (Engine Coolant) ................370
Door Ajar .............................. .157
Door Ajar Light ......................... .157
Door Locks ..............................21
Doors ..................................21 Driving
Through Flowing, Rising, Or Shallow Standing
Water ............................... .238
Electrical Outlet, Auxiliary (Power Outlet) ........130
Electric Rear Window Defrost .................140
Electric Remote Mirrors ......................96
Electronic Brake Control System ...............244
Brake Assist System .....................246
Electronic Range Select (ERS) .................236
Electronic Roll Mitigation (ERM) ..............252
Electronic Speed Control (Cruise Control) ........119
Electronic Stability Control (ESC) ..............248
Electronic Throttle Control Warning Light ........152
Electronic Vehicle Information Center (EVIC) Exit Trip ............................. .187
NewTrip ............................ .187
Start Of Trip Procedure ...................187
Trip Computer ........................ .187
10
INDEX 423

Jump Starting........................... .335
Key-In Reminder ..........................14
Key, Replacement ..........................15
Keys ...................................12
Key, Sentry (Immobilizer) ....................14
Lane Change Assist ........................112
Lap/Shoulder Belts .........................36
Latches .................................90
Lead Free Gasoline ....................... .284
Leaks, Fluid ..............................90
Life Of Tires ............................ .275
Light Bulbs .......................... .90, 392
Lights ........................... .90, 110, 111
AirBag .........................58, 88, 154
Brake Assist Warning ....................249
Brake Warning ........................ .159
Bulb Replacement ...................... .393Cruise
.............................. .175
Engine Temperature Warning ...............150
Exterior ...............................90
Fog ................................ .170
Hazard Warning Flasher ..................311
Low Fuel ............................ .162
Malfunction Indicator (Check Engine) .........168
Park .............................112,174
Passing ..............................112
Seat Belt Reminder ..................... .153
Service .............................. .393
Tire Pressure Monitoring (TPMS) ............164
Traction Control ....................... .249
Turn Signal ........................ .90, 173
Warning (Instrument Cluster Description) . . .150, 173
Loading Vehicle ...................... .291, 293
Capacities ........................... .293
Tires ............................... .260
Locks ..................................21
10
INDEX 427

Door.................................21
Lubrication, Body ........................ .361
Lug Nuts .............................. .312
Maintenance Free Battery ....................359
Maintenance Procedures ....................354
Maintenance Schedule ..................... .402
Malfunction Indicator Light (Check Engine) . . .168, 352
Manual, Service ......................... .414
Master Cylinder (Brakes) ....................373
Methanol .............................. .285
Mirrors .................................94
Electric Powered .........................96
Electric Remote .........................96
Exterior Folding .........................95
Outside ...............................94
Rearview ..............................94
Modifications/Alterations, Vehicle ...............7
Monitor, Tire Pressure System ................279MOPAR Parts
........................ .353, 413
MTBE/ETBE ........................... .285
Multi-Function Control Lever .................111
New Vehicle Break-In Period ..................85
Occupant Restraints ........................32
Octane Rating, Gasoline (Fuel) .............284, 397
Oil Change Indicator ...................... .186
Oil Change Indicator, Reset ..................186
Oil, Engine ......................... .355, 397
Capacity ............................ .396
Change Interval ....................... .356
Checking ............................ .355
Dipstick ............................. .355
Disposal ............................. .358
Filter ............................ .358, 397
Filter Disposal ........................ .358
Identification Logo ..................... .356
428 INDEX