service Ram ProMaster City 2018 Service Manual

IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are
vitally interested in your satisfaction. We want
you to be happy with our products and services.
Warranty service must be done by an autho-
rized dealer. We strongly recommend that you
take the vehicle to an authorized dealer. They
know your vehicle the best, and are most
concerned that you get prompt and high
quality service. The manufacturer's autho-
rized dealer have the facilities, factory-
trained technicians, special tools, and the
latest information to ensure the vehicle is
fixed correctly and in a timely manner.
This is why you should always talk to an
authorized dealer service manager first. Most
matters can be resolved with this process.
• If for some reason you are still not satisfied,talk to the general manager or owner of the
authorized dealer. They want to know if you
need assistance.
• If an authorized dealer is unable to resolve the concern, you may contact the manufac-
turer's customer center. Any communication to the manufacturer's
customer center should include the following
information:
• Owner's name and address
• Owner's telephone number (home and of-
fice)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726-4636
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English /
(800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin
Islands
Customer Service Chrysler International
Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345CUSTOMER ASSISTANCE
164

Customer Assistance For The
Hearing Or Speech Impaired
(TDD/TTY)
To assist customers who have hearing diffi-
culties, the manufacturer has installed spe-
cial TDD (Telecommunication Devices for the
Deaf) equipment at its customer center. Any
hearing or speech impaired customer, who
has access to a TDD or a conventional tele-
typewriter (TTY) in the United States, can
communicate with the manufacturer by dial-
ing 1-800-380-CHRY.
Canadian residents with hearing difficulties
that require assistance can use the special
needs relay service offered by Bell Canada.
For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to con-
nect with a Bell Relay Service operator.
Service Contract
You may have purchased a service contract
for a vehicle to help protect you from the high
cost of unexpected repairs after the manufac-
turer's New Vehicle Limited Warranty expires.The manufacturer stands behind only the
manufacturer's service contracts. If you pur-
chased a manufacturer's service contract,
you will receive Plan Provisions and an Owner
Identification Card in the mail within three
weeks of the vehicle delivery date. If you have
any questions about the service contract, call
the manufacturer's Service Contract National
Customer Hotline at 1-800-521-9922 (Ca-
nadian residents, call (800) 465-2001 Eng-
lish / (800) 387-9983 French).
The manufacturer will not stand behind any
service contract that is not the manufactur-
er's service contract. It is not responsible for
any service contract other than the manufac-
turer's service contract. If you purchased a
service contract that is not a manufacturer's
service contract, and you require service after
the manufacturer's New Vehicle Limited War-
ranty expires, please refer to the contract
documents, and contact the person listed in
those documents.
We appreciate that you have made a major
investment when you purchased the vehicle.
An authorized dealer has also made a majorinvestment in facilities, tools, and training to
assure that you are absolutely delighted with
the ownership experience. You will be
pleased with their sincere efforts to resolve
any warranty issues or related concerns.
WARNING!
Engine exhaust (internal combustion en-
gines only), some of its constituents, and
certain vehicle components contain, or
emit, chemicals known to the State of
California to cause cancer and birth de-
fects, or other reproductive harm. In addi-
tion, certain fluids contained in vehicles
and certain products of component wear
contain, or emit, chemicals known to the
State of California to cause cancer and
birth defects, or other reproductive harm.
165

REPORTING SAFETY DEFECTS
In The 50 United States And
Washington, D.C.
If you believe that your vehicle has a
defect that could cause a crash or cause
injury or death, you should immediately
inform the National Highway Traffic
Safety Administration (NHTSA) in addi-
tion to notifying FCA US LLC.
If NHTSA receives similar complaints,
it may open an investigation, and if it
finds that a safety defect exists in a
group of vehicles, it may order a recall
and remedy campaign. However,
NHTSA cannot become involved in in-
dividual problems between you, your
authorized dealer or FCA US LLC.
To contact NHTSA, you may call the Ve-
hicle Safety Hotline toll free at
1-888-327-4236 (TTY:1-800-424-9153);
or go tohttp://www.safercar.gov;orwrite to: Administrator, NHTSA, 1200
New Jersey Avenue, SE., West Building,
Washington, D.C. 20590. You can also
obtain other information about motorve-
hicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department imme-
diately. Canadian customers who wish
to report a safety defect to the Cana-
dian government should contact
Transport Canada, Motor Vehicle De-
fect Investigations and Recalls at
1-800-333-0510 or go to http://
www.tc.gc.ca/roadsafety/
.
PUBLICATION ORDER FORMS
• You can purchase a copy of the Owner's Manual, Navigation/Uconnect Manuals or
Warranty Booklet. United States customers
may visit the Ram Truck Contact Us page at www.ramtrucks.com scroll to the bottom of
the page and select the “Contact Us” link,
then select the “Owner’s Manual and Glove
Compartment Material” from the left
menu. You can also purchase a copy by
calling 1-866-726-4636 (U.S.) or
1-800-387-1143 (Canada).
• Replacement User Guide kits or, if you prefer, additional printed copies of the
Owner's Manual, Warranty Booklet or
Radio Manuals may be purchased by
visiting www.techauthority.com or by
calling 1-800-890-4038 (U.S.) or
1-800-387-1143 (Canada). Visa, Master
Card, American Express and Discover or-
ders are accepted.
NOTE:
• The Owner's Manual and User Guide elec- tronic files are also available on the
Chrysler, Jeep, Ram Truck, Dodge and SRT
websites.
• Click on the “Owners” tab, select “Owner And Service Manuals”, then select your
desired model year and vehicle from the
drop down lists.
CUSTOMER ASSISTANCE
166

Accessories..................139
Mopar ...................139
Additives, Fuel ................85
AirBag .....................54 Air Bag Operation .............55
Driver Knee Air Bag ...........56
Enhanced Accident Response . . . .108
Event Data Recorder (EDR) ......108
If A Deployment Occurs .........59
Knee Impact Bolsters ..........56
Maintaining Your Air Bag System . . .60
Transporting Pets ............75
Air Bag Light ...............31, 76
Air Bag Maintenance .............60
Air Conditioning Filter ............25
Air Conditioning, Operating Tips ......24
Air Pressure, Tires ..............124
Antifreeze (Engine Coolant) ........137
Anti-Lock Warning Light ...........34
Ashtray .....................27
Automatic Transmission Adding Fluid ..............138
Fluid Type ................138
Auxiliary Electrical Outlet (Power Outlet). .26Axle Lubrication
...............138
Battery .....................32
Charging System Light .........32
Belts, Seat ...................76
B-Pillar Location ..............120
Brake Fluid ..................138
Brake System Fluid Check ...............138
Warning Light ...............31
Bulb Replacement ..............88
Bulbs, Light ................78, 88
Camera, Rear .................82
Capacities, Fluid ..............137
Caps, Filler Fuel ....................84
Oil (Engine) ...............114
Carbon Monoxide Warning ..........75
Changing A Flat Tire ..........92, 115
Chart, Tire Sizing ..............116
Checking Your Vehicle For Safety .....75
Checks, Safety .................75
Child Restraint ................61 Child Restraints
Booster Seats ...............63
Child Restraints ..............61
Child Seat Installation .......70, 73
How To Stow An Unused ALR Seat
Belt .....................68
Infants And Child Restraints ......62
Locating The LATCH Anchorages . . .67
Lower Anchors And Tethers For
Children ..................65
Older Children And Child
Restraints .................63
Seating Positions .............64
Cigar Lighter ..................27
Cleaning Wheels ..................130
Climate Control ................20
Manual ...................20
Clock Setting .................144
Compact Spare Tire .............129
Contract, Service ..............165
Cooling System Coolant Capacity ............137
Selection Of Coolant (Antifreeze) . .137
Cruise Light ..................38
INDEX
167

iPod/USB/MP3 ControlBluetooth Streaming Audio ......150
Jack Operation .............92, 115
Jump Starting ................102
Keys .......................10
Lane Change Assist ..............17
Lap/Shoulder Belts ..............47
Latches .....................78
Hood ....................25
Leaks, Fluid ..................78
Life Of Tires .................126
Light Bulbs ................78, 88
Lights ...................17, 78
AirBag ................31, 76
Brake Warning ..............31
Bulb Replacement ............88
Cruise ...................38
Engine Temperature Warning .....33
Exterior ..................78
Interior ...................18
Low Fuel ..................34
Malfunction Indicator
(Check Engine) ..............36
Park ..................17, 37 Seat Belt Reminder
...........34
Service ...................88
Tire Pressure Monitoring
(TPMS) ................35, 42
Turn Signal ..............37, 78
Warning (Instrument Cluster
Description) .............33, 37
Loading Vehicle Tires ...................120
Low Tire Pressure System ..........42
Lug Nuts ...................136
Maintenance Schedule ...........110
Malfunction Indicator Light (Check Engine) ...................36
Manual, Service ...............166
Media Center Radio .............160
Memory Feature (Memory Seat) ......11
Memory Seat ..................11
Memory Seats And Radio ..........11
Monitor, Tire Pressure System .......42
Mopar .....................139
Mopar Accessories .............139
Multi-Function Control Lever ........17
Navigation ..................148 New

Vehicle Break-In Period
........80
Occupant Restraints .............45
Octane Rating, Gasoline (Fuel) ......137
Oil, Engine ..................137
Capacity .................137
Filter ...................137
Pressure Warning Light .........33
Recommendation ............137
Viscosity .................137
Oil Pressure Light ...............33
Onboard Diagnostic System .........38
Operating Precautions ............38
Overheating, Engine ............106
Owner's Manual (Operator Manual) . . .166
ParkSense System, Rear ...........82
Pets .......................75
Phone, Hands-Free (Uconnect) ......150
Phone (Pairing) ...............151
Phone (Uconnect) ..............150
Placard, Tire And Loading Information ................120
Pregnant Women And Seat Belts ......50
Preparation For Jacking ...........95
Radial Ply Tires ...............125
169

Radio..................143, 160
Presets ..................146
Radio Frequency General Information ...........11
Radio Operation ...............146
Radio (Sound Systems) ..........160
Rear Camera ..................82
Rear ParkSense System ...........82
Rear Seat, Folding ..............11
Recreational Towing .............85
Release, Hood .................25
Reminder, Seat Belt .............46
Replacement Bulbs ..............88
Replacement Tires .............126
Reporting Safety Defects .........166
Restraint, Head ................13
Restraints, Child ...............61
Safety Checks Inside Vehicle ........76
Safety Checks Outside Vehicle .......78
Safety Defects, Reporting .........166
Safety, Exhaust Gas .............75
Safety Information, Tire ..........115
Safety Tips ...................75
Schedule, Maintenance ..........110Seat Belt
Adjustable Upper Shoulder Belt
Anchorage .................49
Lap/Shoulder Belt Operation ......49
Lap/Shoulder Belts ............47
Lap/Shoulder Belt Untwisting .....49
Pregnant Women .............50
Seat Belt Reminder ...........46
Seat Belt Reminder ..............46
Seat Belts .................46, 76
Adjustable Shoulder Belt ........49
Adjustable Upper Shoulder
Anchorage .................49
Child Restraint ..............61
Front Seat ............46, 47, 49
Inspection .................76
Operating Instructions .........49
Pregnant Women .............50
Rear Seat .................47
Reminder .................34
Untwisting Procedure ..........49
Seats ......................11
Adjustment ................11
Easy Entry .................11
Heated ...................
11
Memory ..................11
Rear Folding ...............11 Seatback Release
............11
Tilting ...................11
Vented ...................11
Ventilated .................11
Selection Of Coolant (Antifreeze) .....137
Service Assistance .............164
Service Contract ...............165
Service Manuals ...............166
Shift Lever Override .............105
Shoulder Belts .................47
Signals, Turn ...............37, 78
Snow Tires ..................128
Spare Tire ............128, 129, 130
Spark Plugs .................137
Specifications Fuel (Gasoline) .............137
Oil .....................137
Speed Control Accel/Decel ................82
Cancel ...................82
Speed Control (Cruise Control) .......80
Steering .....................16
Tilt Column ................16
Wheel, Tilt .................16
Steering Wheel Audio Controls ......149
Storage, Vehicle ................24
INDEX
170

Supplemental Restraint System - Air Bag. .54
Telescoping Steering Column ........16
Text Messaging ................156
Tilt Steering Column .............16
Tire And Loading Information Placard . .120
Tire Markings .................115
Tires ............78, 123, 128, 132
Aging (Life Of Tires) ..........126
Air Pressure ...............123
Changing ..............92, 115
Compact Spare .............129
General Information .......123, 128
High Speed ...............124
Inflation Pressures ...........124
Jacking ................92, 115
Life Of Tires ...............126
Load Capacity ..............120
Pressure Monitor System (TPMS) . . .42
Pressure Warning Light .........35
Quality Grading .............132
Radial ..................125
Replacement ..............126
Safety ...............115, 123 Sizes
...................116
Snow Tires ................128
Spare Tire .............128, 130
Spinning .................125
Tread Wear Indicators .........126
Wheel Nut Torque ...........136
Tire Safety Information ...........115
Tire Service Kit ...............100
To Open Hood .................25
Towing ......................85
Disabled Vehicle ............108
Guide ....................85
Recreational ...............85
Weight ...................85
Towing Vehicle Behind A Motorhome . . .85
Trailer Towing .................85
Trailer Towing Guide .............85
Trailer Weight .................85
Transporting Pets ...............
75
Tread Wear Indicators ............126
Turn Signals ..................37
Uconnect (Hands-Free Phone) Making A Phone Call ......150, 154 Receiving A Call
............150
Uconnect Phone ........150, 154, 156
Uconnect Voice Command . .154, 158, 160
Uniform Tire Quality Grades ........132
Untwisting Procedure, Seat Belt ......49
Vehicle Loading ...............120
Vehicle Storage ................24
Voice Command ...........154, 160
Voice Recognition System (VR) ..........154, 155, 158, 160
Warning Lights (Instrument Cluster Description) .................37
Washers, Windshield .............18
Wheel And Wheel Trim ...........130
Wheel And Wheel Trim Care ........130
Window Fogging ................25
Windshield Defroster .............76
Windshield Washers .............18
Windshield Wipers ..............18
Wrecker Towing ...............108
171

18VM-926-AA
RAM ProMaster CITYFirst EditionUser GUIDE
RAMTRUCKS.COM (U.S.) ramtrucks.ca (CANADA)
©2017 FCA US LLC. All Rights Reserved. RAM is a registered trademark of FCA US LLC.
DOWNLOAD A FREE ELECTRONIC COPY OF
THE MOST UP-TO-DATE OWNER’S MANUAL, MEDIA
AND WARRANTY BOOKLET BY VISITING:
WWW.MOPAR.COM/EN-US/CARE/OWNERS-MANUAL.HTML (U.S. RESIDENts); WWW.OWNERS.MOPAR.CA (CANADIAN RESIDENts).
WHETHER IT’S PROVIDING INFORMATION
ABOUT SPECIFIC PRODUCT FEATURES,
TAKING A TOUR THROUGH YOUR VEHICLE’S HERITAGE, KNOWING WHAT STEPS TO
TAKE FOLLOWING AN ACCIDENT, OR SCHEDULING YOUR NEXT APPOINTMENT, WE KNOW YOU’LL FIND THE APP AN IMPORTANT EXTENSION OF YOUR RAM VEHICLE. SIMPLY
DOWNLOAD THE APP, SELECT YOUR MAKE AND MODEL
AND ENJOY THE RIDE. TO GET THIS APP, GO DIRECTLY TO
THE APP STORE OR GOOGLE PLAY AND ENTER THE SEARCH KEYWORD “RAM TOOLBOX” (U.S. residents ONLY).
WWW.RAMTRUCKS.COM/EN/OWNERS (U.S.) or
WWW.OWNERS.MOPAR.CA (CANADA) PROVIDES SPECIAL OFFERS TAILORED TO YOUR NEEDS, CUSTOMIZED VEHICLE GALLERIES, PERSONALIZED SERVICE RECORDS AND MORE.
TO GET THIS INFORMATION, JUST CREATE AN ACCOUNT AND CHECK BACK OFTEN.
Get warranty and other information online – you
can review and print or download a copy of the
owner’s manual, navigation/uconnect manuals
and the limited warranties provided by FCA US LLC for your vehicle by visiting www.mopar.com (U.S.)
or WWW.OWNERS.MOPAR.CA (CANADA). Click on the
applicable link in the “popular topics” area of the
www.mopar.com (U.S.) or WWW.OWNERS.MOPAR.CA (CANADA) homepage and follow the instructions
to select the applicable year, make and model of your vehicle.
2018
RAM
PROMASTER CITY
USER
GUIDE