service Ram ProMaster City 2019 Owner's Manual

INTRODUCTION
Dear Customer,
Congratulations on selecting your new vehicle. Be assured
that it represents precision workmanship, distinctive styl-
ing, and high quality. This Owner ’s Manual has been
prepared with the assistance of service and engineering
specialists to acquaint you with the operation and mainte-
nance of your vehicle. It is supplemented by Warranty
Information, and customer oriented documents. In the
attached Warranty Booklet, you will find a description of
the services that FCA offers to its customers, the Warranty
Certificate and the details of the terms and conditions for
maintaining its validity. Please take the time to read all of
these publications carefully before driving your vehicle for
the first time. Following the instructions, recommenda-
tions, tips, and important warnings in this manual will
help assure safe and enjoyable operation of your vehicle.
Be sure you are familiar with all vehicle controls, particu-
larly those used for braking, steering, transmission, and
transfer case shifting (if equipped). Learn how your vehicle
handles on different road surfaces. Your driving skills will
improve with experience.This Owner ’s Manual describes all versions of this vehicle.
Options and equipment dedicated to specific markets or
versions are not expressly indicated in the text. Therefore,
you should only consider the information which is related
to the trim level, engine, and version that you have
purchased. Any content introduced throughout the Own-
er ’s Information, that may or may not be applicable to your
vehicle, will be identified with the wording “If Equipped”.
All data contained in this publication are intended to help
you use your vehicle in the best possible way. FCA aims at
a constant improvement of the vehicles produced. For this
reason, it reserves the right to make changes to the model
described for technical and/or commercial reasons. For
further information, contact an authorized dealer.
NOTE:
After reviewing the Owner ’s Information, it should
be stored in the vehicle for convenient referencing, and
remain with the vehicle when sold.
When it comes to service, remember that an authorized
dealer knows your vehicle best, has factory-trained techni-
cians and genuine MOPAR® parts, and cares about your
satisfaction.
4 INTRODUCTION

HOW TO USE THIS MANUAL
Essential Information
Consult the Table of Contents to determine which section
contains the information you desire.
Since the specification of your vehicle depends on the items
of equipment ordered, certain descriptions and illustra-
tions may differ from your vehicle’s equipment.
The detailed index at the back of this Owner’s Manual
contains a complete listing of all subjects.
Symbols
Some vehicle components have colored labels whose sym-
bols indicate precautions to be observed when using this
component. Refer to “Warning Lights and Messages” in
“Getting To Know Your Instrument Panel” for further
information on the symbols used in your vehicle.
WARNINGS AND CAUTIONS
This Owner ’s Manual containsWARNINGSagainst oper-
ating procedures that could result in a collision, bodily
injury and/or death. It also contains CAUTIONSagainst
procedures that could result in damage to your vehicle. If you do not read this entire Owner ’s Manual, you may miss
important information. Observe all Warnings and Cau-
tions.
VAN CONVERSIONS/CAMPERS
The New Vehicle Limited Warranty does not apply to body
modifications or special equipment installed by van
conversion/camper manufacturers/body builders. U.S.
residents refer to the Warranty Information book, Section
2.1.C. Canadian residents refer to the “What Is Not Cov-
ered” section of the Warranty Information book. Such
equipment includes video monitors, VCRs, heaters, stoves,
refrigerators, etc. For warranty coverage and service on
these items, contact the applicable manufacturer.
Operating instructions for the special equipment installed
by the conversion/camper manufacturer should also be
supplied with your vehicle. If these instructions are miss-
ing, please contact your authorized dealer for assistance in
obtaining replacement documents from the applicable
manufacturer.
For information on the Body Builder ’s Guide refer to
www.rambodybuilder.com. This website contains dimen-
sional and technical specifications for your vehicle. It is
1
INTRODUCTION 5

intended for Second Stage Manufacturer’s technical sup-
port. For service issues, contact your authorized dealer.
VEHICLE MODIFICATIONS/ALTERATIONS
WARNING!
Any modifications or alterations to this vehicle could
seriously affect its roadworthiness and safety and may
lead to a collision resulting in serious injury or death.
6 INTRODUCTION

Locking Doors With A Key
1. Insert the key with either side up.
2. Turn the key to the right to lock the door.
3. Turn the key to the left to unlock the door.
Refer to “Dealer Service” in “Servicing And Maintenance”
for maintenance procedures.
Sound Horn With Lock
This feature will cause the horn to chirp when the doors are
locked with the key fob. This feature can be turned on or
turned off. To change the current setting, refer to
“Uconnect Settings” in “Multimedia” for further informa-
tion.
Key Fob Battery Replacement
NOTE:Perchlorate Material – special handling may apply.
See www.dtsc.ca.gov/hazardouswaste/perchlorate.
The recommended replacement battery is CR2032.
1. Push the mechanical key release button and release the mechanical key to access the battery case screw located
on the side of the key fob. 2. Rotate the screw located on the side of the key fob using
a small screwdriver.
3. Take out the battery case. Remove and replace the battery observing its polarity.
4. Refit the battery case inside the key fob and turn the screw to lock it into place.
Key Fob Screw Location
18 GETTING TO KNOW YOUR VEHICLE

The system uses ignition keys which have an embedded
electronic chip (transponder) to prevent unauthorized ve-
hicle operation. Therefore, only keys that are programmed
to the vehicle can be used to start and operate the vehicle.
NOTE:A key which has not been programmed is also
considered an invalid key, even if it is cut to fit the ignition
switch lock cylinder for that vehicle.
If the vehicle security light is on after the key is turned to
the ON/RUN position, it indicates that there is a problem
with the electronics.
CAUTION!
• Always remove the Sentry Key from the vehicle and
lock all doors when leaving the vehicle unattended.
• The Sentry Key Immobilizer system is not compat-
ible with some aftermarket remote starting systems.
Use of these systems may result in vehicle starting
problems and loss of security protection.
All of the keys provided with your new vehicle have been
programmed to the vehicle electronics.
Replacement Keys
NOTE: Only keys that have been programmed to the
vehicle electronics can be used to start the vehicle. Once a
Sentry Key has been programmed to a vehicle, it cannot be
programmed to any other vehicle. When having the Sentry
Key Immobilizer System serviced, bring all vehicle keys
with you to an authorized dealer.
The VIN is required for authorized dealer replacement of
keys. Duplication of keys may be performed at an autho-
rized dealer.
General Information
The following regulatory statement applies to all radio
frequency (RF) devices equipped in this vehicle:
This device complies with Part 15 of the FCC Rules and
with Industry Canada license-exempt RSS standard(s).
Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, in- cluding interference that may cause undesired opera-
tion.
3
GETTING TO KNOW YOUR VEHICLE 21

Winter Operation
To ensure the best possible heater and defroster perfor-
mance, make sure the engine cooling system is functioning
properly and the proper amount, type, and concentration
of coolant is used. Refer to “Fluids and Lubricants” in
“Technical Specifications” for proper coolant selection. Use
of the air recirculation mode during Winter months is not
recommended because it may cause window fogging.
Vacation/Storage
Any time you store your vehicle or keep it out of service
(i.e., vacation) for two weeks or more, run the air condi-
tioning system at idle for about five minutes in fresh air
with the blower setting on high. This will ensure adequate
system lubrication to minimize the possibility of compres-
sor damage when the system is started again.
Window Fogging
Vehicle windows tend to fog on the inside of the glass in
mild, rainy and/or humid weather. Windows may frost on
the inside of the glass in very cold weather. To clear the
windows, select Defrost or Mix mode and increase the
front blower speed. Do not use the Recirculation mode
without A/C for long periods, as fogging may occur.
CAUTION!
Failure to follow these cautions can cause damage to
the heating elements:
•Use care when washing the inside of the rear win-
dow. Do not use abrasive window cleaners on the
interior surface of the window. Use a soft cloth and a
mild washing solution, wiping parallel to the heat-
ing elements. Labels can be peeled off after soaking
with warm water.
•
Do not use scrapers, sharp instruments, or abrasive
window cleaners on the interior surface of the window.
• Keep all objects a safe distance from the window.
Outside Air Intake
Make sure the air intake, located directly in front of the
windshield, is free of obstructions such as leaves. Leaves
collected in the air intake may reduce airflow, can cause
odor, and if they enter the plenum they could plug the
water drains. In Winter months make sure the air intake is
clear of ice, slush and snow.
Cabin Air Filter
The climate control system filters out dust and pollen from
the air. Contact an authorized dealer to service your cabin
air filter, and to have it replaced when needed.
3
GETTING TO KNOW YOUR VEHICLE 53

Instrument Cluster Descriptions
1. Speedometer•Indicates vehicle speed.
2. Fuel Gauge •The pointer shows the level of fuel in the fuel tank
when the ignition switch is in the ON/RUN position.
•
The fuel pump arrow symbol points to the side
of the vehicle where the fuel door is located.
3. Temperature Gauge
•
The temperature gauge shows engine coolant tempera-
ture. Any reading within the normal range indicates that
the engine cooling system is operating satisfactorily.
• The gauge pointer will likely indicate a higher tem-
perature when driving in hot weather or up mountain
grades. It should not be allowed to exceed the upper
limits of the normal operating range.
WARNING!
A hot engine cooling system is dangerous. You or
others could be badly burned by steam or boiling
coolant. You may want to call an authorized dealer for
service if your vehicle overheats. If you decide to look
(Continued)
WARNING! (Continued)
under the hood yourself, see “Servicing And Mainte-
nance.” Follow the warnings under the Cooling System
Pressure Cap paragraph.
CAUTION!
Driving with a hot engine cooling system could dam-
age your vehicle. If the temperature gauge reads “H,”
pull over and stop the vehicle. Idle the vehicle with the
air conditioner turned off until the pointer drops back
into the normal range. If the pointer remains on the
“H,” turn the engine off immediately and call an
authorized dealer for service.
4. Tachometer •Indicates the engine speed in revolutions per minute
(RPM x 1000).
5. Instrument Cluster Display •When the appropriate conditions exist, this display
shows the instrument cluster display messages. Refer
to “Instrument Cluster Display” in “Getting To Know
Your Instrument Panel” for further information.
4
GETTING TO KNOW YOUR INSTRUMENT PANEL 71

Travel Distance
This value shows the distance covered since the last reset.
Average Fuel Consumption
This value shows the approximate average consumption
since the last reset.
Current Fuel Consumption
This indicates the fuel consumption. The value is con-
stantly updated. The message “----” will appear on the
display if the vehicle is parked with the engine running.
Average Speed
This value shows the vehicle’s average speed as a function
of the overall time elapsed since the last reset.
Travel Time
This value shows the time elapsed since the last reset.
WARNING LIGHTS AND MESSAGES
The warning/indicator lights will illuminate in the instru-
ment panel together with a dedicated message and/or
acoustic signal when applicable. These indications are in-
dicative and precautionary and as such must not be consid-
ered as exhaustive and/or alternative to the informationcontained in the Owner ’s Manual, which you are advised to
read carefully in all cases. Always refer to the information in
this chapter in the event of a failure indication. All active
telltales will display first if applicable. The system check
menu may appear different based upon equipment options
and current vehicle status. Some telltales are optional and
may not appear.
Red Warning Lights
— Air Bag Warning Light
This light will turn on for four to eight seconds as a bulb
check when the ignition is placed in the ON/RUN or
MAR/ON/RUN position. If the light is either not on
during startup, stays on, or turns on while driving, have
the system inspected at an authorized dealer as soon as
possible. This light will illuminate with a single chime
when a fault with the Air Bag Warning Light has been
detected, it will stay on until the fault is cleared. If the light
comes on intermittently or remains on while driving, have
an authorized dealer service the vehicle immediately.
— Brake Warning Light
This warning light monitors various brake functions, in-
cluding brake fluid level and parking brake application. If
the brake light turns on it may indicate that the parking
74 GETTING TO KNOW YOUR INSTRUMENT PANEL

brake is applied, that the brake fluid level is low, or that
there is a problem with the anti-lock brake system reser-
voir.
If the light remains on when the parking brake has been
disengaged, and the fluid level is at the full mark on the
master cylinder reservoir, it indicates a possible brake
hydraulic system malfunction or that a problem with the
Brake Booster has been detected by the Anti-Lock Brake
System (ABS) / Electronic Stability Control (ESC) system.
In this case, the light will remain on until the condition has
been corrected. If the problem is related to the brake
booster, the ABS pump will run when applying the brake,
and a brake pedal pulsation may be felt during each stop.
The dual brake system provides a reserve braking capacity
in the event of a failure to a portion of the hydraulic
system. A leak in either half of the dual brake system is
indicated by the Brake Warning Light, which will turn on
when the brake fluid level in the master cylinder has
dropped below a specified level.
The light will remain on until the cause is corrected.
NOTE:The light may flash momentarily during sharp
cornering maneuvers, which change fluid level conditions. The vehicle should have service performed, and the brake
fluid level checked.
If brake failure is indicated, immediate repair is necessary.
WARNING!
Driving a vehicle with the red brake light on is
dangerous. Part of the brake system may have failed. It
will take longer to stop the vehicle. You could have a
collision. Have the vehicle checked immediately.
Vehicles equipped with the Anti-Lock Brake System (ABS)
are also equipped with Electronic Brake Force Distribution
(EBD). In the event of an EBD failure, the Brake Warning
Light will turn on along with the ABS Light. Immediate
repair to the ABS system is required.
Operation of the Brake Warning Light can be checked by
turning the ignition switch from the OFF position to the
ON/RUN position. The light should illuminate for ap-
proximately two seconds. The light should then turn off
unless the parking brake is applied or a brake fault is
detected. If the light does not illuminate, have the light
inspected by an authorized dealer.4
GETTING TO KNOW YOUR INSTRUMENT PANEL 75

The light also will turn on when the parking brake is
applied with the ignition switch in the ON/RUN position.
NOTE:This light shows only that the parking brake is
applied. It does not show the degree of brake application.
— Battery Charge Warning Light
This warning light will illuminate when the battery is not
charging properly. If it stays on while the engine is run-
ning, there may be a malfunction with the charging system.
Contact an authorized dealer as soon as possible.
This indicates a possible problem with the electrical system
or a related component.
— Door Open Warning Light
This indicator will illuminate when one or more door(s) are
not fully closed.
NOTE: If the vehicle is moving and a door is opened, there
will also be a single chime.
— Electronic Throttle Control (ETC) Warning
Light
This warning light will illuminate to inform of a problem
with the Electronic Throttle Control (ETC) system. If a
problem is detected while the vehicle is running, the light will either stay on or flash depending on the nature of the
problem. Cycle the ignition when the vehicle is safely and
completely stopped and the transmission is placed in the
PARK position. The light should turn off. If the light
remains on with the vehicle running, your vehicle will
usually be drivable; however, see an authorized dealer for
service as soon as possible.
If the light continues to flash when the vehicle is running,
immediate service is required and you may experience
reduced performance, an elevated/rough idle, or engine
stall and your vehicle may require towing. The light will
come on when the ignition is placed in the ON/RUN or
MAR/ON/RUN position and remain on briefly as a bulb
check. If the light does not come on during starting, have
the system checked by an authorized dealer.
— Engine Coolant Temperature Warning Light
This warning light warns of an overheated engine condi-
tion. If the engine coolant temperature is too high, this
indicator will illuminate and a single chime will sound. If
the temperature reaches the upper limit, a continuous
chime will sound for four minutes or until the engine is
able to cool: whichever comes first.
If the light turns on while driving, safely pull over and stop
the vehicle. If the A/C system is on, turn it off. Also, shift
76 GETTING TO KNOW YOUR INSTRUMENT PANEL