service Ram ProMaster City 2020 Manual PDF
[x] Cancel search | Manufacturer: RAM, Model Year: 2020, Model line: ProMaster City, Model: Ram ProMaster City 2020Pages: 350, PDF Size: 13.27 MB
Page 334 of 350
CUSTOMER ASSISTANCE 331
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the manu-
facturer has installed special Telecommunication Devices for
the Deaf (TDD) equipment at its customer center. Any
hearing or speech impaired customer, who has access to a
TDD or a conventional teletypewriter (TTY) in the United
States, can communicate with the manufacturer by dialing
1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell Relay
Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer's New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manufac-
turer's service contracts. If you purchased a manufacturer's
service contract, you will receive Plan Provisions and an
Owner Identification Card in the mail within three weeks of
the vehicle delivery date. If you have any questions about the
service contract, call the manufacturer's Service Contract
National Customer Hotline at 1-800-521-9922 (Canadian resi -
dents, call (800) 465-2001 English / (800) 387-9983 French).
The manufacturer will not stand behind any service contract
that is not the manufacturer's service contract. It is not
responsible for any service contract other than the manufac -
turer's service contract. If you purchased a service contract
that is not a manufacturer's service contract, and you require
service after the manufacturer's New Vehicle Limited
Warranty expires, please refer to the contract documents,
and contact the person listed in those documents.
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CUSTOMER ASSISTANCE 333
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should imme-
diately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying FCA
US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in a
group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, an authorized dealer
or FCA US LLC.
To contact NHTSA, you may call the Vehicle Safety Hotline toll
free at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://
www.safercar.gov ; or write to: Administrator, NHTSA,
1200 New Jersey Avenue, SE., West Building, Washington, D.C.
20590. You can also obtain other information about motor
vehicle safety from http://www.safercar.gov .
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme
-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans -
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/ .
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below.
Service Manuals
These comprehensive Service Manuals provide the informa -
tion that students and professional technicians need in diag -
nosing/troubleshooting, problem solving, maintaining,
servicing, and repairing FCA US LLC vehicles. A complete
working knowledge of the vehicle, system, and/or compo -
nents is written in straightforward language with illustra-
tions, diagrams, and charts.
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334 CUSTOMER ASSISTANCE
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts, and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct prob-
lems the first time, using step-by-step troubleshooting and
drivability procedures, proven diagnostic tests and a
complete list of all tools and equipment. Owner's Manuals
These Owner's Manuals have been prepared with the assis
-
tance of service and engineering specialists to acquaint you
with specific FCA US LLC vehicles. Included are starting,
operating, emergency, and maintenance procedures as well
as specifications, capabilities, and safety tips.
Call toll free at:
• 1-800-890-4038 (US)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com (US)
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337
Clean Air Gasoline .................................................................. 297
CleaningWheels................................................................................... 285
Climate Control ......................................................................... 53
Cold Weather Operation........................................................ 158
Compact Spare Tire ................................................................ 283
Contract, Service ..................................................................... 331
Cooling Pressure Cap (Radiator Cap).................................. 257
Cooling System ....................................................................... 255 Adding Coolant (Antifreeze)............................................. 256
Coolant Level ....................................................................... 258Cooling Capacity................................................................. 301
Disposal Of Used Coolant.................................................. 258Drain, Flush, And Refill ..................................................... 256
Inspection ..................................................................... 255, 258
Points To Remember........................................................... 259
Pressure Cap ........................................................................ 257
Radiator Cap ........................................................................ 257
Selection Of Coolant (Antifreeze) ..................... 256, 301, 302
Corrosion Protection .............................................................. 290
Cruise Light ............................................................................... 93
Cupholders ................................................................................ 69
Customer Assistance .............................................................. 329
Customer Programmable Features....................................... 306
Cybersecurity .......................................................................... 305 D
Dealer Service ..........................................................................248
Defroster, Windshield ............................................................ 154
Diagnostic System, Onboard ...................................................94 Dipsticks Oil (Engine) ..........................................................................246
Power Steering .....................................................................171
Disable Vehicle Towing .........................................................238
Disposal Antifreeze (Engine Coolant) ..............................................258
Door Ajar ....................................................................................86 Door Ajar Light .........................................................................86
Door Locks .................................................................................22
Doors ...........................................................................................22
Driver’s Seat Back Tilt ..............................................................29
Driving Through Flowing, Rising, Or
Shallow Standing Water .....................................................197 E
Electric Brake Control System .................................................98
Electric Remote Mirrors ...........................................................41 Electrical Outlet, Auxiliary (Power Outlet) ...........................70
Electronic Range Select (ERS) ................................................170
Electronic Stability Control (ESC)...........................................99
Electronic Throttle Control Warning Light ...........................86
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340
Descriptions ........................................................................... 92
Display .................................................................................... 77
Display Controls.................................................................... 77
Engine Oil Reset .................................................................... 80
Instrument Panel Lens Cleaning .......................................... 292
Interior And Instrument Lights .............................................. 46 Interior Appearance Care ...................................................... 292
Interior Lights ............................................................................ 46
Introduction ............................................................................... 10
iPod Control............................................................................. 318
iPod/USB/MP3 Control ........................................................ 318 Bluetooth Streaming Audio ............................................... 318 J
Jack Location............................................................................ 212
Jack Operation ................................................................. 212, 266
Jacking And Tire Changing ................................................... 212
Jump Starting........................................................................... 231 K
Key Fob Programming Additional Key Fobs ................................... 16
Key Fob Battery Service (Remote Keyless Entry)................. 15
Key Fob Programming (Remote Keyless Entry) .................. 16
Key-In Reminder ....................................................................... 18 Keys............................................................................................. 13 Replacement........................................................................... 19
Sentry (Immobilizer)............................................................. 19 L
Lane Change Assist...................................................................45
Lap/Shoulder Belts.................................................................111
Latches ...................................................................................... 156 Hood........................................................................................64
Leaks, Fluid ..............................................................................156
Life Of Tires ............................................................................. 280
Light Bulbs .......................................................................156, 200
Lights ........................................................................................156 Air Bag ............................................................................84, 154Brake Assist Warning .........................................................100
Brake Warning .......................................................................85
Bulb Replacement................................................................200
Cruise ......................................................................................93
Daytime Running ..................................................................43
Engine Temperature Warning .............................................87
Exterior............................................................................43, 156Hazard Warning Flasher ....................................................199
Headlights ..............................................................................43
Interior ....................................................................................46
Malfunction Indicator (Check Engine)...............................91
Park.................................................................................... 44, 93Passing ....................................................................................44
Seat Belt Reminder ................................................................88
Service ...................................................................................200
Tire Pressure Monitoring (TPMS) .....................................103
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341
Traction Control .................................................................. 100
Turn Signals ................................................................... 92, 156Warning Instrument Cluster Descriptions .................. 87, 92
Loading Vehicle .............................................................. 182, 184 Capacities ............................................................................. 184
Tires....................................................................................... 272
Locks Power Door ............................................................................ 22
Low Tire Pressure System ..................................................... 103
Lubrication, Body ................................................................... 252
Lug Nuts/Bolts ....................................................................... 295 M
Maintenance Free Battery ...................................................... 247
Maintenance Schedule ........................................................... 241
Malfunction Indicator Light (Check Engine) .................. 91, 95
Manual Service ................................................................................... 333
Master Cylinder Brakes.................................................................................... 260
Methanol .................................................................................. 297
Mirrors ........................................................................................ 38 Electric Powered.................................................................... 41
Electric Remote ...................................................................... 41
Exterior Folding..................................................................... 40
Outside ................................................................................... 39
Rearview................................................................................. 38 Modifications/Alterations
Vehicle.....................................................................................12
Monitor, Tire Pressure System ..............................................103
Mopar Parts..............................................................................332 N
New Vehicle Break-In Period ................................................160 O
Occupant Restraints ................................................................108
Octane Rating, Gasoline (Fuel)......................................297, 302
Oil Change Indicator ................................................................80 Reset ........................................................................................80
Oil Filter, Change .................................................................... 250
Oil Filter, Selection ..................................................................250
Oil Pressure Light .....................................................................87
Oil Reset......................................................................................80
Oil, Engine ........................................................................248, 302 Capacity ................................................................................301Change Interval ...................................................................248Checking ...............................................................................246
Dipstick .................................................................................246
Disposal ................................................................................250Filter ..............................................................................250, 302
Filter Disposal ......................................................................250
Identification Logo ..............................................................249
Materials Added To ............................................................ 250
Pressure Warning Light .......................................................87
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343
Safety Tips ................................................................................ 153
Safety, Exhaust Gas ................................................................ 153
Schedule, Maintenance .......................................................... 241
Seat Belts .......................................................................... 109, 154 Adjustable Shoulder Belt ................................................... 115
Adjustable Upper Shoulder Anchorage .......................... 115
Adjustable Upper Shoulder Belt Anchorage................... 115
Child Restraints ................................................................... 133Energy Management Feature ............................................ 117
Front Seat.............................................................. 109, 111, 113
Inspection ............................................................................. 154
Lap/Shoulder Belt Operation ........................................... 113
Lap/Shoulder Belt Untwisting ......................................... 114Lap/Shoulder Belts............................................................. 111
Operating Instructions ....................................................... 113
Pregnant Women................................................................. 116
Pretensioners........................................................................ 117
Rear Seat ............................................................................... 111Reminder ........................................................................ 88, 109
Seat Belt Pretensioner ......................................................... 117
Untwisting Procedure ........................................................ 114
Seats ............................................................................................ 29 Adjustment............................................................................. 29
Heated..................................................................................... 32
Rear Folding........................................................................... 29
Tilting ...................................................................................... 29 Security Alarm ...........................................................................21
Selection Of Coolant (Antifreeze) .........................................302
Sentry Key (Immobilizer).........................................................19
Service Assistance ...................................................................329
Service Contract.......................................................................331
Service Manuals ......................................................................333
Shift Lever Override ...............................................................236
Shifting
Automatic Transmission ....................................................164
Shoulder Belts ..........................................................................111
Signals, Turn ......................................................................92, 156
Snow Chains (Tire Chains) ....................................................287
Snow Tires ................................................................................282
Spare Tires ........................................................................283, 285
Spark Plugs ..............................................................................302
Specifications Fuel (Gasoline) .....................................................................302
Oil ..........................................................................................302
Speed Control Cancel....................................................................................175
Speed Control (Cruise Control) ............................................172
Starting...................................................................................... 157 Automatic Transmission ....................................................157
Cold Weather .......................................................................158Engine Fails To Start ........................................................... 158
Steering .......................................................................................38
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344
Power .................................................................................... 171Tilt Column ............................................................................ 38
Wheel, Tilt .............................................................................. 38
Steering Wheel Audio Controls ............................................ 317
Steering Wheel Mounted Sound System Controls............. 317
Storage ........................................................................................ 68 Storage, Vehicle ................................................................. 58, 289
Storing Your Vehicle .............................................................. 289
Sun Visor Extension.................................................................. 42
Sway Control, Trailer ............................................................. 102
Synthetic Engine Oil ............................................................... 249 T
Telescoping Steering Column ................................................. 38
Tie Down Hooks, Cargo .......................................................... 66
Tilt Steering Column ................................................................ 38
Tire And Loading Information Placard ............................... 272
Tire Markings .......................................................................... 266
Tire Safety Information .......................................................... 266
Tire Service Kit ........................................................................ 227
Tires................................................................... 156, 276, 283, 288 Aging (Life Of Tires)........................................................... 280
Air Pressure ......................................................................... 276
Chains ................................................................................... 287Changing ...................................................................... 212, 266
Compact Spare..................................................................... 283
General Information ................................................... 276, 283 High Speed ...........................................................................278
Inflation Pressure ................................................................277
Jacking...........................................................................212, 266
Life Of Tires..........................................................................280
Load Capacity ..............................................................272, 273
Pressure Monitoring System (TPMS) .........................89, 103
Quality Grading...................................................................288Radial ....................................................................................278Replacement .........................................................................280
Rotation.................................................................................287
Safety .............................................................................266, 276
Sizes .......................................................................................268
Snow Tires ............................................................................282Spare Tires ....................................................................283, 285
Spinning................................................................................279Trailer Towing .....................................................................191
Tread Wear Indicators ........................................................280
Wheel Nut Torque...............................................................295
To Open Hood ...........................................................................64
Tongue Weight/Trailer Weight ............................................188
Towing ...................................................................................... 184 Disabled Vehicle ..................................................................238
Guide .....................................................................................188
Recreational ..........................................................................195
Weight ...................................................................................188
Towing Behind A Motorhome ..............................................195
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