Ram ProMaster City 2020 Owner's Manual

Printed in the U.S.A.
©2019 FCA US LLC. All Rights Reserved. Tous droits réservés.
Ram is a re

gistered trademark of FCA US LLC. Ram est une marque déposée de FCA US LLC.
App Store is a registered trademark of Apple Inc. Google Play Store is a registered trademark of Google.OWNER’S MANUAL
2020 RAM PROMASTER CITY
RAM promaster city
2020
20_VM_OM_EN_USC
RAM PROMASTER CITY
FIRST Edition
Owner’s Manual

INSTALLATION OF RADIO TRANSMITTING
EQUIPMENT
Special design considerations are incorporated into this
vehicle’s electronic system to provide immunity to radio
frequency signals. Mobile two-way radios and telephone
equipment must be installed properly by trained person-
nel. The following must be observed during installation.
The positive power connection should be made
directly to the battery and fused as close to the battery as
possible. The negative power connection should be made
to body sheet metal adjacent to the negative battery
connection. This connection should not be fused.
Antennas for two-way radios should be mounted on
the roof or the rear area of the vehicle. Care should be
used in mounting antennas with magnet bases. Magnets
may affect the accuracy or operation of the compass on
vehicles so equipped.
The antenna cable should be as short as practical and
routed away from the vehicle wiring when possible. Use
only fully shielded coaxial cable.
Carefully match the antenna and cable to the radio to
ensure a low Standing Wave Ratio (SWR). Mobile radio equipment with output power greater than
normal may require special precautions.
All installations should be checked for possible

interference between the communications equipment
and the vehicle’s electronic systems.
Operating, servicing and maintaining a
passenger vehicle or off-highway motor
vehicle can expose you to chemicals inclu -
ding engine exhaust, carbon monoxide,
phthalates, and lead, which are known to
the State of California to cause cancer and
birth defects or other reproductive harm.
To minimize exposure, avoid breathing
exhaust, do not idle the engine except as ne -
cessary, service your vehicle in a well-ven -
tilated area and wear gloves or wash
your hands frequently when servicing
your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
WARNING:
VEHICLES SOLD IN CANADA
With respect to any vehicles sold in Canada, the name
FCA US LLC shall be deemed to be deleted and the
name FCA Canada Inc. used in substitution therefore.
DRIVING AND ALCOHOL
Drunken driving is one of the most frequent causes of
accidents.
Your driving ability can be seriously impaired with
blood alcohol levels far below the legal minimum. If
you are drinking, don’t drive. Ride with a designated
non-drinking driver, call a cab, a friend, or use public
transportation. This manual illustrates and describes the operation
of features and equipment that are either standard or

optional on this vehicle. This manual may also include
a description of features and equipment that are no
longer available or were not ordered on this vehicle.
Please disregard any features and equipment described
in this manual that are not on this vehicle.
FCA US LLC reserves the right to make changes in
design and specifications, and/or make additions to
or improvements to its products without imposing
any obligation upon itself to install them on products
previously manufactured.
Driving after drinking can lead to an accident.
Your perceptions are less sharp, your reflexes are
slower, and your judgment is impaired when you
have been drinking. Never drink and then drive.
WARNING!
Copyright © 2019 FCA US LLC

INSTALLATION OF RADIO TRANSMITTING
EQUIPMENT
Special design considerations are incorporated into this
vehicle’s electronic system to provide immunity to radio
frequency signals. Mobile two-way radios and telephone
equipment must be installed properly by trained person-
nel. The following must be observed during installation.
The positive power connection should be made
directly to the battery and fused as close to the battery as
possible. The negative power connection should be made
to body sheet metal adjacent to the negative battery
connection. This connection should not be fused.
Antennas for two-way radios should be mounted on
the roof or the rear area of the vehicle. Care should be
used in mounting antennas with magnet bases. Magnets
may affect the accuracy or operation of the compass on
vehicles so equipped.
The antenna cable should be as short as practical and
routed away from the vehicle wiring when possible. Use
only fully shielded coaxial cable.
Carefully match the antenna and cable to the radio to
ensure a low Standing Wave Ratio (SWR). Mobile radio equipment with output power greater than
normal may require special precautions.
All installations should be checked for possible

interference between the communications equipment
and the vehicle’s electronic systems.
Operating, servicing and maintaining a
passenger vehicle or off-highway motor
vehicle can expose you to chemicals inclu -
ding engine exhaust, carbon monoxide,
phthalates, and lead, which are known to
the State of California to cause cancer and
birth defects or other reproductive harm.
To minimize exposure, avoid breathing
exhaust, do not idle the engine except as ne -
cessary, service your vehicle in a well-ven -
tilated area and wear gloves or wash
your hands frequently when servicing
your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
WARNING:
VEHICLES SOLD IN CANADA
With respect to any vehicles sold in Canada, the name
FCA US LLC shall be deemed to be deleted and the
name FCA Canada Inc. used in substitution therefore.
DRIVING AND ALCOHOL
Drunken driving is one of the most frequent causes of
accidents.
Your driving ability can be seriously impaired with
blood alcohol levels far below the legal minimum. If
you are drinking, don’t drive. Ride with a designated
non-drinking driver, call a cab, a friend, or use public
transportation. This manual illustrates and describes the operation
of features and equipment that are either standard or

optional on this vehicle. This manual may also include
a description of features and equipment that are no
longer available or were not ordered on this vehicle.
Please disregard any features and equipment described
in this manual that are not on this vehicle.
FCA US LLC reserves the right to make changes in
design and specifications, and/or make additions to
or improvements to its products without imposing
any obligation upon itself to install them on products
previously manufactured.
Driving after drinking can lead to an accident.
Your perceptions are less sharp, your reflexes are
slower, and your judgment is impaired when you
have been drinking. Never drink and then drive.
WARNING!
Copyright © 2019 FCA US LLC

TABLE OF CONTENTS
1
2
3
4
5
6
7
8
9
10
11
1 INTRODUCTION ................................................................................................................................................................................. 102 GETTING TO KNOW YOUR VEHICLE ......................................................................................................................................... 13
3 GETTING TO KNOW YOUR INSTRUMENT PANEL ................................................................................................................ 75
4 SAFETY ................................................................................................................................................................................................... 97
5 STARTING AND OPERATING ...................................................................................................................................................... 157
6 IN CASE OF EMERGENCY .............................................................................................................................................................. 199
7 SERVICING AND MAINTENANCE ............................................................................................................................................. 241
8 TECHNICAL SPECIFICATIONS .................................................................................................................................................... 294
9 MULTIMEDIA .................................................................................................................................................................................... 305
10 CUSTOMER ASSISTANCE ............................................................................................................................................................. 329
11 INDEX .................................................................................................................................................................................................... 335
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INTRODUCTION
INTRODUCTION .............................................................. 10
 HOW TO USE THIS MANUAL ....................................... 11
Essential Information .................................................... 11
Symbols ........................................................................... 11
 WARNINGS AND CAUTIONS ....................................... 12
 VAN CONVERSIONS/CAMPERS ................................ 12
 VEHICLE MODIFICATIONS/ALTERATIONS ........... 12
GETTING TO KNOW YOUR VEHICLE
KEYS ..................................................................................... 13
Key Fob ........................................................................... 13
To Lock The Doors ........................................................ 15
Sound Horn With Lock................................................. 15
Key Fob Battery Replacement...................................... 15
Programming Additional Key Fobs .......................... 16
General Information ...................................................... 16
 IGNITION SWITCH .......................................................... 17
Ignition Key Removal ................................................. 17
Key-In-Ignition Reminder ........................................... 18
 SENTRY KEY ..................................................................... 19
Replacement Keys ........................................................ 19
General Information ...................................................... 20 
VEHICLE SECURITY ALARM — IF EQUIPPED .........21
To Arm The System .......................................................21
To Disarm The System ..................................................21
Rearming Of The System ..............................................21
Security System Manual Override ..............................21
 DOORS .................................................................................22
Door Locks .....................................................................22
Sliding Side Door ...........................................................24
Child Lock System .........................................................27
Double Rear Swing Doors ............................................28
 SEATS ................................................................................29
Manual Adjustment (Front Seats) ...............................30
Heated Seats — If Equipped ........................................32
Folding Rear Seat — If Equipped ................................33
 HEAD RESTRAINTS .........................................................34
Front Adjustment...........................................................35
Rear Adjustment ............................................................35
Front Removal ................................................................36
Rear Removal .................................................................37
 STEERING WHEEL ............................................................38
Tilt/Telescoping Steering Column ...........................38
 MIRRORS ............................................................................38
Inside Day/Night Mirror — If Equipped ..................38
Outside Mirrors .............................................................39
Power Outside Mirrors — If Equipped .....................41
Vanity Mirror .................................................................42
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EXTERIOR LIGHTS .......................................................... 43
Multifunction Lever ...................................................... 43
Headlights ..................................................................... 43
Daytime Running Lights — If Equipped .................. 43
High Beams .................................................................... 44
Flash-To-Pass ................................................................ 44
Parking Lights ............................................................... 44
Follow Me Home/Headlight Delay ........................... 44
Fog Lights — If Equipped ........................................... 45
Turn Signals.................................................................... 45
Lane Change Assist ....................................................... 45
 INTERIOR LIGHTS ............................................................ 46
Courtesy/Interior Lights .............................................. 46
 WIPERS AND WASHERS .............................................. 50
Front Wiper Operation ................................................. 50
Rear Wiper Operation — If Equipped........................ 52
 CLIMATE CONTROLS ..................................................... 53
Manual Climate Control Overview ............................ 53
Climate Control Functions ........................................... 56
Operating Tips ............................................................... 57
 WINDOWS .......................................................................... 60
Power Windows — If Equipped ................................ 60
Window Bar Grates — If Equipped ............................ 63
Wind Buffeting .............................................................. 63 
HOOD ...................................................................................64
Opening...........................................................................64
Closing.............................................................................65
 CARGO AREA FEATURES ............................................66
Rear Cargo Tie-Downs ................................................66
 INTERNAL EQUIPMENT .................................................68
Storage .............................................................................68
Cupholders ....................................................................69
Power Outlets ................................................................70
 ROOF RACK — IF EQUIPPED .........................................72
GETTING TO KNOW YOUR INSTRUMENT
PANEL
INSTRUMENT CLUSTER ..................................................75
Instrument Cluster Descriptions .................................76
 INSTRUMENT CLUSTER DISPLAY ...............................77
Location And Controls..................................................77
Change Engine Oil — If Equipped ...........................80
Instrument Cluster Display Menu Items....................80
 TRIP COMPUTER ...............................................................82
Trip Button......................................................................82
Trip Functions ...............................................................83
Values Displayed ...........................................................83
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WARNING LIGHTS AND MESSAGES .......................... 84
Red Warning Lights ...................................................... 84
Yellow Warning Lights................................................. 88
Green Indicator Lights .................................................. 92
Blue Indicator Lights ..................................................... 93
 ONBOARD DIAGNOSTIC SYSTEM — OBD II ............. 94
Onboard Diagnostic System (OBD II)
Cybersecurity ................................................................. 94
 EMISSIONS INSPECTION AND MAINTENANCE
PROGRAMS ....................................................................... 95
SAFETY
SAFETY FEATURES ........................................................... 97
Four-Wheel Anti-Lock Brake System (ABS) ............ 97
Electronic Brake Control (EBC) System .................... 98
 AUXILIARY DRIVING SYSTEMS .................................. 103
Tire Pressure Monitoring System (TPMS) ............. 103
 OCCUPANT RESTRAINT SYSTEMS ........................... 108
Occupant Restraint Systems ...................................... 108
Important Safety Precautions .................................... 108
Seat Belt Systems ........................................................ 109
Supplemental Restraint Systems (SRS) .................... 120
Child Restraints ......................................................... 133
Transporting Pets ..................................................... 153 
SAFETY TIPS ...................................................................153
Transporting Passengers ............................................153
Exhaust Gas ..............................................................153
Safety Checks You Should Make Inside
The Vehicle ..................................................................154
Periodic Safety Checks You Should Make Outside
The Vehicle ...................................................................156
STARTING AND OPERATING
STARTING THE ENGINE ..............................................157
Automatic Transmission.............................................157
Normal Starting ........................................................... 157
Cold Weather Operation ...........................................158
Extended Park Starting ...............................................158
If Engine Fails To Start ..............................................158
After Starting ................................................................159
 ENGINE BLOCK HEATER — IF EQUIPPED .............159
 ENGINE BREAK-IN RECOMMENDATIONS ............160
 PARKING BRAKE ........................................................... 161
 AUTOMATIC TRANSMISSION ....................................163
Key Ignition Park Interlock ........................................164
Brake/Transmission Shift Interlock System ............164
Nine-Speed Automatic Transmission ......................164
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POWER STEERING ......................................................... 171
Power Steering Fluid Check ...................................... 171
 SPEED CONTROL — IF EQUIPPED ............................. 172
To Activate ................................................................... 172
To Set A Desired Speed .............................................. 173
To Vary The Speed Setting ......................................... 173
To Accelerate For Passing .......................................... 174
To Resume Speed ........................................................ 175
To Deactivate ............................................................... 175
 PARKSENSE REAR PARK ASSIST —
IF EQUIPPED ................................................................... 175
ParkSense Rear Park Assist Sensors ......................... 176
ParkSense Rear Park Assist Alerts ............................ 176
ParkSense Rear Park Assist Failure Indications...... 177
Cleaning The ParkSense Rear Park Assist
System ........................................................................... 178
ParkSense Rear Park Assist System Usage
Precautions ................................................................... 178
 PARKVIEW REAR BACK UP CAMERA ..................... 179
 REFUELING THE VEHICLE .......................................... 181 
VEHICLE LOADING ......................................................182
Vehicle Certification Label .......................................182
Gross Vehicle Weight Rating (GVWR) ...................183
Gross Axle Weight Rating (GAWR) .........................183
Tire Size .........................................................................183
Rim Size.........................................................................183
Inflation Pressure .........................................................183
Curb Weight .................................................................183
Overloading ..................................................................183
Loading ......................................................................184
 TRAILER TOWING ........................................................184
Common Towing Definitions ....................................184
Trailer Hitch Classification.........................................187
Trailer Towing Weights (Maximum Trailer
Weight Ratings) .........................................................188
Trailer And Tongue Weight ......................................188
Towing Requirements ................................................189
Towing Tips .................................................................193
 RECREATIONAL TOWING
(BEHIND MOTORHOME, ETC.) ...................................195
Towing This Vehicle Behind Another Vehicle ...... 195

Recreational Towing — Automatic Transmission ...... 195

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DRIVING TIPS................................................................... 196
Driving On Slippery Surfaces ................................... 196
Driving Through Water ............................................. 197
IN CASE OF EMERGENCY
HAZARD WARNING FLASHERS .............................. 199
 BULB REPLACEMENT .................................................. 200
Replacement Bulbs ................................................... 200
Replacing Exterior Bulbs ............................................ 201
Replacing Interior Bulbs ............................................. 203
 FUSES.................................................................................. 206
Underhood Fuses......................................................... 206
Interior Fuses................................................................ 209
Central Unit Fuse Panel .............................................. 211
 JACKING AND TIRE CHANGING ............................... 212
Jack Location — If Equipped ..................................... 212
Removing The Spare Tire — If Equipped ................ 213
Preparations For Jacking ........................................... 217
Jacking Instructions ..................................................... 218
Vehicles With Alloy Wheels ...................................... 224
Vehicles Equipped With Wheel Covers ................... 226
 TIRE SERVICE KIT — IF EQUIPPED ........................... 227
Tire Service Kit Storage .............................................. 227
Tire Service Kit Usage ................................................. 227 
JUMP STARTING..............................................................231
Preparations For Jump Starting ................................. 231
Jump Starting Procedure ............................................232
 IF YOUR ENGINE OVERHEATS ..................................234
 IGNITION KEY REMOVAL OVERRIDE ......................235
 GEAR SELECTOR OVERRIDE .....................................236
 FREEING A STUCK VEHICLE ......................................237
 TOWING A DISABLED VEHICLE ...............................238
 ENHANCED ACCIDENT RESPONSE
SYSTEM (EARS) ...............................................................240
 EVENT DATA RECORDER (EDR)................................. 240
SERVICING AND MAINTENANCE
SCHEDULED SERVICING .............................................241
Maintenance Plan ........................................................242
 ENGINE COMPARTMENT .......................................... 245
Engine Compartment — 2.4L ....................................245
Checking Oil Level ......................................................246
Adding Washer Fluid .................................................246
Maintenance-Free Battery .......................................... 247
Pressure Washing ........................................................248
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DEALER SERVICE ........................................................... 248
Engine Oil ................................................................... 248
Engine Oil Filter ......................................................... 250
Engine Air Cleaner Filter ......................................... 250
Air Conditioner Maintenance ................................. 251
Body Lubrication ....................................................... 252
Windshield Wiper Blades ......................................... 252
Exhaust System ........................................................... 253
Cooling System .......................................................... 255
Brake System ............................................................... 260
Power Steering Fluid................................................... 261
Automatic Transmission ........................................... 261
Upfitter Connectors — If Equipped.......................... 263
 RAISING THE VEHICLE ............................................... 266
 TIRES................................................................................... 266
Tire Safety Information ............................................ 266
Tires — General Information .................................... 276
Tire Types ..................................................................... 282
Spare Tires — If Equipped ....................................... 283
Wheel And Wheel Trim Care ................................. 285
Tire Chains (Traction Devices) ................................. 287
Tire Rotation Recommendations ............................... 287 
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES ...............................................288
Treadwear .....................................................................288
Traction Grades............................................................ 289
Temperature Grades ................................................... 289
 STORING THE VEHICLE .............................................289
 BODYWORK ......................................................................290
Protection From Atmospheric Agents ....................290
Body And Underbody Maintenance .........................290
Preserving The Bodywork .......................................... 291
 INTERIORS .......................................................................292
Seats And Fabric Parts ................................................292
Plastic And Coated Parts ............................................292
Leather Parts.................................................................293
Glass Surfaces ..............................................................293
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