SAAB 9-5 2003 Owners Manual
Manufacturer: SAAB, Model Year: 2003, Model line: 9-5, Model: SAAB 9-5 2003Pages: 288, PDF Size: 16.78 MB
Page 111 of 288
111 OnStar - Telematics
OnStar - Telematics
Using OnStar................... 112OnStar is Easy............................ 112
OnStar Services Button .............. 112
Emergency button ...................... 113
White dot button ......................... 113
System status light ..................... 113The OnStar Center .......... 114Connecting to the OnStar center 114
Your personal identification number
(PIN) ........................................... 114
The OnStar Directions and
Connections Plan ......... 114
Automatic notification of air bag
deployment ................................. 114
Emergency services ................... 114
Roadside assistance................... 115
Stolen vehicle tracking ................ 115
Accident Assist™ ........................ 115
OnStar Med-Net.......................... 115
Hands-free communication ......... 115The OnStar Premium
Services Plan 115Route support ............................. 115
Ride Assist .................................. 115
Information and Convenience ser-
vices ........................................... 115
Online Concierge services.......... 116
Additional Services......... 116Personal Calling: ........................ 116Virtual Advisor: ............... 120
OnStar Subscriber
Website .......................... 121
Limitations ....................... 121
Additional Information.... 122Warranty .................................... 122
A Note About Privacy ................. 122
Transferring OnStar .................... 122
OnStar Subscription Information 122
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112 OnStar - TelematicsYour new vehicle comes equipped with
advanced telematics hardware and one full
year of Onstar Directions and Connections.
Saab telematics is a sophisticated in-vehi-
cle system allowing convergence of wire-
less communications, GPS (Global Posi-
tioning System) satellites and advanced
vehicle electronics.
You must activate immediately to ensure
you receive your full year of service, as your
prepaid subscription begins at the time of
delivery.
Here’s how to activate your OnStar ser-
vice:
1 Push the blue OnStar button located in
your Saab. After a prerecorded mes-
sage explaining the benefits of OnStar,
you will be greeted by a live OnStar advi-
sor. The advisor will activate your
OnStar service.
2 Provide the information requested by
the advisor to activate your account and
set up your personal profile. This will
take approximately 10–15 minutes.
Using OnStarWelcome to OnStar. This section gives you
all the information you need to get started
using OnStar, including descriptions of all
OnStar services. It also introduces the
added services of Personal Calling, Virtual
advisor, and the Onstar Subscriber website.
For a complete explanation of these addi-
tional services, please see pages 116, 120
and 121.
NOTE: In order for OnStar to operate, the
car audio system must be switched on.OnStar is EasyIt’s easy to start using your OnStar system.
In fact, pressing the OnStar button is usually
all you need to do. Once you are connected,
an OnStar advisor will help you with the ser-
vices in your plan.
Inoperative if battery is discharged or
disconnected.
OnStar is powered by your vehicle´s battery
and will not operate if the battery is dis-
charged or disconnected.
Potentially inoperative if vehicle is in a
crash
If your vehicle is in a crash, some compo-
nents could be damaged or disconnected,
potentially rendering OnStar inoperative.Your onboard OnStar System consists of
three buttons:
OnStar Services Button
Press this button, and you are
connected to an OnStar advi-
sor. You will hear a chime, fol-
lowed by the words
”Connecting to OnStar.” Allow
20–30 seconds for initial con-
nection to the OnStar Call Cen-
ter. An advisor will then help
you with any of the services
included in your OnStar plan.
If cellular service is unavail-
able, OnStar will generate a
fast busy tone. The OnStar sys-
tem will retry calls a number of
times before returning to the
ready mode. To cancel the
automatic dialing, press the
White dot button.
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113 OnStar - Telematics
System status lightSolid Green — Indicates the OnStar
system in the vehicle is powered ON and
ready to make calls or receive calls from the
OnStar Center.
Blinking Green — The light blinks green to
indicate a call is being connected or in
progress. If you notice this light blinking
while you are not on a call, press the White
dot button.
Red — This signals that your OnStar
system may not be functioning properly.
Press the OnStar button to attempt to con-
tact an OnStar advisor. If the connection is
made, the advisor will assist you in making
sure your OnStar system is operating prop-
erly. If you cannot contact the OnStar Cen-
ter, please take your car to the nearest Saab
dealer for diagnosis and service.The OnStar Center is the heart of your ser-
vice — staffed 24 hours a day, 7 days a
week with knowledgeable OnStar advisors.
Even on weekends and holidays, there is
always someone ready to help.
OnStar uses sophisticated Global Position-
ing System (GPS) satellites to locate your
Saab, and wireless technology to provide
the communications link and seamless inte-
gration into your Saab. This system allows
the OnStar advisors to pinpoint your Saab´s
location precisely. This way, advisors can
provide you with a range of helpful services
to protect you and your Saab. Plus, with the
Premium Services Plan* included for 12
months with your Saab, advisors can also
access an extensive database to assist you
with directions, making reservations and
other convenience services.
*) New retail deliveries only.
Emergency button
In an emergency, press this
button to connect with an
OnStar advisor. Your call will
be given the highest priority,
and you will hear a tone fol-
lowed by the words ”Connect-
ing to OnStar Emergency.” An
advisor will locate your Saab,
find out what kind of assistance
you require, and contact the
nearest emergency services
provider who can dispatch
ambulance, fire, police or other
emergency services. Please
use this button only for true
emergencies.
White dot button
Press this button at the end of a
call. You’ll hear the words
”OnStar Request Ended.” Also,
press this button to answer a
call from the OnStar Center, or
cancel a call if one of the other
buttons is accidentally
pressed. This button is also
used to access OnStar Per-
sonal Calling services which
are described on page 116.
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114 OnStar - TelematicsThe OnStar CenterConnecting to the OnStar centerIn addition to using the 3-button system
found in your Saab, there are two other
ways to connect to the OnStar Center.
Toll-Free Call
To take advantage of your OnStar services
from outside your Saab, you can call OnStar
toll-free at 1-888-4-OnStar
(1-888-466-7827). Remember to have your
Personal Identification Number (PIN)
handy.
Automatic Notification
A priority signal will be sent to the OnStar
Center with your exact location if an airbag
deploys.(Vehicle electrical system and cellular service
must be operable.)
Your personal identification number
(PIN)When you signed up with OnStar, you were
asked to provide a Personal Identification
Number (PIN). You’ll need your PIN to
access many of OnStar’s services. If, for
example, your vehicle has been stolen, an
OnStar advisor will ask for your PIN in order
to provide assistance.
Changing your PIN is easy. Call the OnStar
Center and provide the advisor with your
current number, and he or she will assist
you in setting up a new number. If you have
forgotten your PIN, just call the OnStar Cen-
ter. For security reasons, we will send your
PIN to you in the mail.
The OnStar Directions
and Connections PlanThe OnStar Safe and SoundPlan is part of
the Directions and Connections Plan that
comes with your vehicle.* With it, you have
access to a complete range of services pro-
viding you with an unsurpassed level of
safety and security — 24 hours a day, 7
days a week. And you have it all at the touch
of a button.
So whether you’re on a lonesome country
road or stuck in highway traffic, you have at
your disposal a complete range of services
providing you with unsurpassed security.
And you have it all at the touch of a button.Automatic notification of air bag
deploymentShould your front air bags deploy, a priority
signal will be sent to the OnStar Center with
your Saab´s location (as long as cellular
service and the vehicle’s electrical system
are operable). An advisor will attempt to
contact you to assess the nature of your
emergency, and then notify the appropriate
emergency services provider.Emergency servicesShould you require emergency assistance,
press the red emergency button and On
Star or an advisor will contact the nearest
emergency services provider with your
exact location and your request for help.* New retail deliveries only.
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115 OnStar - Telematics
Roadside assistance**There’s nothing worse than being stranded
on the road with car trouble. No matter what
the problem is (flat tire, out of gas, or engine
trouble), just call OnStar. They will contact
the help you need to get you quickly back on
the road.Stolen vehicle trackingOnStar doesn’t just protect you, it protects
your Saab, too. If your vehicle is ever stolen,
just contact OnStar by calling
1-888-4-ONSTAR. They will put you in
touch with the authorities and aid them in
locating your Saab. Ask your insurance car-
rier about possible premium discounts.Accident Assist™Accident Assist™ provides step-by-step
guidance about what to do in case of a
crash. Working with leading insurance com-
panies OnStar has developed a ”best prac-
tices” list to assist you through most acci-
dent situations. OnStar Accident Assist™
can make the process of completing a
police report and/or insurance claim less
stressful.
OnStar Med-Net***OnStar MED-NET securely stores your per-
sonal medical information (e.g., physician’s
name, emergency contacts, medications,
chronic conditions) and, in an emergency,
can quickly send it to a medical facility. This
important information can help assist with
diagnosis and treatment. ******There will be no charge for Roadside Assistance as
long as your vehicle is under warranty.
***Requires activation and additional fee.
****Not available in Canada.Hands-free communicationTalking to an OnStar advisor is easy and
hands-free. Simply press the OnStar but-
ton, and a small microphone picks up your
voice while the OnStar advisor talks to you
through your stereo speakers. Note: Audio
system must be switched on. You can even
adjust the volume to your liking with the
steering wheel controls or the radio volume
knob. Your hands remain on the steering
wheel, while your eyes remain on the road.Being safe on the road is important, but
there’s more to life than security. There’s liv-
ing. That’s why we have created the OnStar
Directions and Connections Plan. It gives
you not only the important protections of the
Safe and Sound Plan, but also a whole
range of services which truly change driving
from a chore to a luxury. All new Saab
models come with one full year of the
OnStar Directions and Connections Plan.* * New retail deliveries only.
The OnStar Premium
Services Plan *Route supportWith OnStar Route Support, an advisor can
help you find your way, no matter how far off
course you are. You can get exact street
directions, or guidance to nearby gas sta-
tions, restaurants, hotels or ATMs.Ride AssistIf you need a lift, anytime of the day or night,
just call OnStar. They’ll contact transporta-
tion and send it right to you.Information and Convenience ser-
vicesOnStar advisors have access to over five
million service listings including hotels, res-
taurants, gas stations, dealerships, hospi-
tals, ATMs and airports — more than 250
service categories in all. OnStar advisors
can even assist you with hotel and restau-
rant reservations.*All Saab models come with a full year of Premium Ser-
vice. New retail deliveries only.
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116 OnStar - TelematicsOnline Concierge servicesFrom shopping to travel to entertainment
and more, OnStar’s online concierge can
help you make the most of your time. Login
to www.myonstar.com and simply select a
city, choose a category and ask away. Get
instant answers in a live online chat with an
OnStar Advisor or send an email if you pre-
fer. You can also view OnStar’s recommen-
dations for top picks in eight categories like
dining, travel and sports and recreation.
Additional ServicesPersonal CallingAs an OnStar Safe and Sound Plan or
Directions and Connections Plan sub-
scriber, you have access to OnStar Per-
sonal Calling. OnStar Personal Calling pro-
vides you with a nationwide wireless phone
service in your Saab that you can activate
simply by pressing a button and using your
voice. You can use Personal Calling in your
Saab to place or to receive calls. The
voice-activated system will dial the number.
Your party will answer through your stereo
speakers.
With OnStar Personal Calling, you can
enjoy the simplicity of a one-touch wireless
connection. Whether you are placing or
receiving a call, once you press the button,
you never have to take your hands off the
wheel or your eyes off the road. The ease of
the hands-free communication service
allows you to enjoy an even greater level of
safety, security and convenience while driv-
ing.
This new service is not yet available in all
areas. Complete availability in the U.S. is
anticipated in 2001*. For system limitations
and details, call OnStar at
1-800-ONSTAR-7.* Availability in Canada was undetermined at time of
publication. Please contact your local dealer in Canada.
Signing Up for Personal CallingAs an OnStar subscriber, the Personal Call-
ing capability is already built into your
Saab’s OnStar hardware. In order to use
this service, an OnStar advisor must set up
your cellular account. You must also pro-
vide a credit card in order to establish your
prepaid cellular account. Usage charges
will be deducted from this prepaid account
of ”units.” Units are easily replenished using
the credit card on file at OnStar. Once you
sign up for OnStar Personal Calling, you will
be given your own personal phone number
that others can use to call into your Saab. To sign up for Personal Calling,
simply Press the OnStar button in your Saab.
Inform the advisor that you would like to
sign up for Personal Calling.
The advisor will set up your account.
You will need to provide account and
credit card information.
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117 OnStar - Telematics
Voice CommandsPersonal Calling is made available through
your voice commands to the system. This
allows you to verbally control all of the
phone functions.
Your OnStar wireless phone system has
been programmed to respond to a wide vari-
ety of voices and accents. You should
speak distinctly in a normal speaking vol-
ume. It is not necessary to exaggerate your
voice or to speak loudly. Speak numerical
digits one at a time, and then wait for confir-
mation before going to the next digit.Voice Command Error MessagesPardon – The system has not been able to
match your command with a word that it
knows. Repeating the command distinctly
should fix the problem.
Slower Please – Repeat the command
after a short pause. This response normally
happens if you say a command before the
system is ready for it or if there is substantial
background noise.
Universal CommandsHelp – The system will provide a list of avail-
able commands.
Clear – When you are entering digits, this
command will erase the last digit entered.
Cancel – This command takes you from the
current function to the ”Ready” prompt. If the
last response from the system was ”Ready,”
this command will exit voice recognition.Placing a CallThere are three ways to place a call:
1 By using a particular number, say ”DIAL”
2 By using a stored nametag, say ”CALL”
3 By dialing the last number, say
”REDIAL”To dial a number:To dial using a ”Nametag”:
To redial the last number dialed:
Receiving a Call
If someone calls your wireless phone num-
ber, the entertainment system in your Saab
will mute (if it is on), and you will hear a
phone ringing sound. To answer the call,
simply press the White Dot button.Ending a CallWhen your call is finished, press the White
Dot button to end the call. It is not possible
to end a call using voice commands. 1 Press the
OnStar White
Dot buttonOnStar will respond
”Ready”
2 Say ”DIAL” OnStar will respond
”Number Please”
3 Say the 1st
DigitOnStar will repeat the
number
4 Say the 2nd
DigitOnStar will repeat the
number
Continue saying numbers in this man-
ner until finished
5 Say ”DIAL” OnStar will respond
”Dialing
then make the call
1Press the
OnStar White
Dot buttonOnStar will respond
”Ready”
2 Say ”CALL” OnStar will respond
”Nametag Please”
3Say ”
”Calling
then make the call
1Press the
OnStar White
Dot buttonOnStar will respond
”Ready”
2 Say ”REDIAL” OnStar will respond
”Redialing”, then
make the call
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118 OnStar - TelematicsStoring/Deleting Numbers in
Memory(Nametags)Storing a numberYour OnStar system can store up to 20
numbers (up to 32 digits each) in memory
that can be dialed by simply repeating the
”nametag.”To store a number:Deleting a Number from Memory
To delete a nametag:Setting Tone or Voice ResponseYour system comes from the factory with
voice responses to your commands to con-
firm that the system received the command
or number you intended. For example,
when you are entering a number, OnStar
repeats the number back to you. You may
change the system to respond with a tone
response if you prefer. A ready tone, a digit
tone, or a goodbye tone will respond instead
of the voice. All other responses will still be
by voice.
Units RemainingOnStar keeps track of the amount of calling
time you have purchased and used in units.
The number of total remaining units is
stored within the OnStar system, and can be
accessed easily.Adding More Calling Minutes / UnitsYou can charge additional calling units with
automatic refill by contacting OnStar, or by
authorizing automatic unit refill on the
OnStar subscriber website. For more infor-
mation about the OnStar subscriber web-
site, please see page 121.Automatic ReplenishmentIf you run out of units during a call, your call
will be terminated and you will be connected
to OnStar for approval to replenish. You will
be warned at the beginning of a call when
you have ten or fewer calling units remain-
ing. 1Press the
OnStar White
Dot buttonOnStar will respond
”Ready”
2 Say ”STORE” OnStar will respond
”Number Please”
3 Say the 1st
DigitOnStar will repeat the
number
4 Say the 2nd
DigitOnStar will repeat the
digit
Continue saying numbers in this manner
until finished5 Say ”STORE”
againOnStar will respond
”Nametag Please”
6Say ”
”Again”
7Say ”
”Once More”
8Say ”
”Storing
1 Press the
OnStar White
Dot buttonOnStar will respond
”Ready”
2 Say ”DELETE” OnStar will respond
”Nametag Please”
3Say
”
”Delete
YES or NO”
4 Say ”YES” OnStar will respond
”Deleting
1 Press the
OnStar White
Dot buttonOnStar will respond
”Ready”
2Say ”Voice
Feedback”OnStar will respond
”Voice Feedback is
now ON/OFF”
1Press the
OnStar White
Dot buttonOnStar will respond
”Ready”
2 Say ”Units” OnStar will respond
”Verify or Add”
3 Say ”Verify” OnStar will respond
”You have # units
remaining”
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119 OnStar - Telematics
Contact OnStar
You will need your OnStar Personal Identi-
fication Number (PIN) to authorize the
charge to your credit card on file.
If you are not in your Saab, you may call an
OnStar Advisor at 1-888-4-ONSTAR
(1-888-466-7827) to request unit replenish-
ment.
Security/Locking your SystemYou can set up a four-digit Personal Secu-
rity Code to ensure that unauthorized
people do not use the calling capability of
your system. With security set to ON, the
system will not allow any personal calls. You
must turn security OFF before calls can be
made.
Volume ControlThe volume of the audio portion of Personal
Calling is controlled with your steering
wheel volume controls or with the radio
volume knob. 1Press the
OnStar
White Dot
buttonOnStar will respond
”Ready”
2 Say ”Units” OnStar will respond
”Verify or Add”
3 Say ”Add” You will be connected to
OnStar for replenish-
ment
1 Press the
OnStar White
Dot buttonOnStar will respond
”Ready”
2 Say ”Security” OnStar will respond
”Enter Four-Digit
Security Code”
3 Say the 1st Digit OnStar will repeat
the digit
4 Say the 2nd Digit OnStar will repeat
the digit
5 Say the 3rd Digit OnStar will repeat
the digit
6 Say the 4th Digit OnStar reply ”Secu-
rity (code # # # #) is
now ON/OFF”
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120 OnStar - TelematicsVirtual Advisor(expected availability fourth quarter 2000)
Once you have activated Personal Calling,
you can enjoy your time in your Saab even
more with the OnStar Virtual Advisor. This
service allows you to listen to your favorite
news and information topics, such as
weather reports, stock quotes and sports
scores. You can even listen to your e-mail,
whenever you want, without ever taking
your eyes off the road. Using simple voice
commands, you can browse your personal
topics and skip or listen to those you
choose. You can also search for additional
information on special topics that interest
you.
To find out how to set up a customized pro-
file, visit the OnStar subscriber website at
www.onstar.com, or turn to the OnStar sub-
scriber website section on page 31 of this
guide. If you do not have Internet access,
you can still take advantage of the OnStar
Virtual Advisor services as a default profile
will be set up for you. *
*Availability in Canada was undetermined
at the time of publication. Please contact
your local dealer in Canada.
Calling the Virtual Advisor
Getting Information from the Virtual
AdvisorThe OnStar Virtual Advisor will prompt you
for information you desire. These offerings
will change to provide you with services and
information that you and other subscribers
want and need. The prompts are very clear
and easy to understand and use.Information AvailableOnStar will continue to add new features
and categories to the Virtual Advisor. The
following general categories will give you an
overview of the types of information avail-
able to you. For complete up-to-date cate-
gories, you can go to the Saab Cars USA,
Inc. website at www.saabusa.com or the
OnStar website at www.onstar.com, and
then click on the link to the subscriber web-
site.
WeatherThe OnStar Virtual advisor will deliver an
up-to-date weather forecast for the current
location of the vehicle. The forecast
includes current temperature, daily
high/low, tomorrow’s high/low, precipitation
forecast, and unusual conditions.Stock QuotesThe OnStar Virtual advisor can provide you
with current quotes for the stocks you have
specified in your customized profile as well
as other requested stocks. All market data
is delayed by twenty minutes. If you have
not set your profile, you can still access the
stock quote feature through your default
profile and then request the stock of your
choice.Sports ScoresThe OnStar Virtual advisor can provide you
with scores for your favorite college and pro-
fessional teams with up-to-the- minute high-
lights, even if they are being broadcast on a
local station. See the team selection option
in your Mobile Profiler section of the sub-
scriber section of OnStar.com.
If you have not set your profile or are still
using the default profile, you can access the
sports option of the Virtual advisor and ask
for an update on your favorite sport. You
always have access to the options in the Vir-
tual Advisor. 1 Press the
OnStar White
Dot buttonOnStar will respond
”Ready”
2Say ”Virtual
Advisor”You will be connected
to Virtual Advisor
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