service SAAB 9-7X 2007 Owners Manual

At Least Once a Year
Starter Switch Check
{CAUTION:
When you are doing this inspection, the
vehicle could move suddenly. If the vehicle
moves, you or others could be injured.
1. Before you start, be sure you have enough
room around the vehicle.
2. Firmly apply both the parking brake and the
regular brake. SeeParking Brake on
page 116.
Do not use the accelerator pedal, and be
ready to turn off the engine immediately
if it starts.
3. Try to start the engine in each gear.
The vehicle should start only in PARK (P) or
NEUTRAL (N). If the vehicle starts in any
other position, contact your dealer for service.
Automatic Transmission Shift Lock
Control System Check
{CAUTION:
When you are doing this inspection, the
vehicle could move suddenly. If the vehicle
moves, you or others could be injured.
1. Before you start, be sure you have enough
room around the vehicle. It should be parked
on a level surface.
2. Firmly apply the parking brake. SeeParking
Brake on page 116.
Be ready to apply the regular brake
immediately if the vehicle begins to move.
3. With the engine off, turn the ignition to RUN,
but do not start the engine. Without applying
the regular brake, try to move the shift lever
out of PARK (P) with normal effort. If the shift
lever moves out of PARK (P), contact your
dealer for service.
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Ignition Transmission Lock Check
While parked, and with the parking brake set, try to
turn the ignition to LOCK in each shift lever position.
The ignition should turn to LOCK only when the
shift lever is in PARK (P).
The ignition key should come out only in LOCK.
Contact your dealer if service is required.
Parking Brake and Automatic
Transmission Park (P) Mechanism Check
{CAUTION:
When you are doing this check, your
vehicle could begin to move. You or others
could be injured and property could be
damaged. Make sure there is room in front
of your vehicle in case it begins to roll.
Be ready to apply the regular brake at once
should the vehicle begin to move.Park on a fairly steep hill, with the vehicle facing
downhill. Keeping your foot on the regular
brake, set the parking brake.
To check the parking brake’s holding ability:
With the engine running and transmission in
NEUTRAL (N), slowly remove foot pressure
from the regular brake pedal. Do this until the
vehicle is held by the parking brake only.
To check the PARK (P) mechanism’s holding
ability: With the engine running, shift to
PARK (P). Then release the parking brake
followed by the regular brake.
Contact your dealer if service is required.
Underbody Flushing Service
At least every spring, use plain water to ush any
corrosive materials from the underbody. Take care
to clean thoroughly any areas where mud and other
debris can collect.
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Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the
service, and the type of services performed in the boxes provided. SeeMaintenance Requirements on
page 448. Any additional information fromOwner Checks and Services on page 455can be added on the
following record pages. You should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
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Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
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Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
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Customer Assistance and Information....... 466
Customer Satisfaction Procedure............... 466
Online Owner Center................................. 467
Customer Assistance for
Text Telephone (TTY) Users.................. 468
Customer Assistance Offices..................... 468
Roadside Assistance Program................... 469
Vehicle Data Collection and
Event Data Recorders............................ 473
Collision Damage Repair........................... 474Reporting Safety Defects............................ 479
Reporting Safety Defects to the
United States Government..................... 479
Reporting Safety Defects to the
Canadian Government............................ 479
Reporting Safety Defects to Saab.............. 480
Service Publications Ordering Information.... 480
Section 7 Customer Assistance Information
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Saab. Normally, any concerns with
the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or
service departments. Sometimes, however,
despite the best intentions of all concerned,
misunderstandings can occur. If your concern has
not been resolved to your satisfaction, the following
steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the matter
has already been reviewed with the sales,
service or parts manager, contact the owner of the
dealership or the general manager.STEP TWO:If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without
further help, contact the Saab Customer
Assistance Center, in the U.S., by calling
1-800-955-9007. In Canada, contact
Saab Customer Assistance Centre by calling
1-800-263-1999 (English and French).
We encourage you to call the toll-free number
in order to give your inquiry prompt attention.
Please have the following information available to
give the Customer Assistance Representative:
Your name, address and daytime phone
number.
Vehicle Identication Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
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The name of the selling dealership and
location.
Vehicle delivery date and present mileage
(kilometers).
Nature and details of the problem you are
experiencing.
When contacting Saab, please remember that
your concern will likely be resolved at a dealer’s
facility. That is why we suggest you follow
Step One rst if you have a concern.
If after contacting the Saab Customer Assistance
Center your concern has not been resolved, please
refer to the “Dispute Resolution Process” found in
your Saab Consumer’s Guide.
Online Owner Center
Online Owner Center
(United States only)
The Owner Center is a resource for your Saab
ownership needs. Specic vehicle information can
be found in one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic
vehicle, including tips and videos and
an electronic version of this owner manual.
Keep track of your vehicle’s service history
and maintenance schedule.
Find Saab dealers for service nationwide.
Receive special promotions and privileges only
available to members.
Refer to www.saabusa.com on the web for
updated information and to register your vehicle.
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My GM Canada (Canada only)
My GM Canada is a password-protected section
of gmcanada.com where you can save information
on GM vehicles, get personalized offers, and
use handy tools and forms with greater ease.
Here are a few of the valuable tools and services
you will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as
address and phone number for each of
your preferred GM Dealers or Retailers.
My Driveway: Receive service reminders and
helpful advice on owning and maintaining
your vehicle.
My Preferences: Manage your prole,
subscribe to E-News and use tools and forms
with greater ease.
To sign up to My GM Canada, visit the My GM
Canada section within www.gmcanada.com.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of
hearing, or speech-impaired and who use Text
Telephones (TTYs), Saab has TTY equipment
available at its Customer Assistance Center.
Any TTY user can communicate with Saab by
dialing: 1-866-612-0380. (TTY users in Canada
can dial 1-800-263-3830.)
Customer Assistance Offices
Saab encourages customers to call the toll-free
number for assistance. However, if a customer
wishes to write or e-mail Saab, refer to the
addresses below.
United States — Customer Assistance
Saab Customer Assistance Center
Saab Cars USA, Inc.
4405-A International Boulevard
Norcross, GA 30093
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www.Saab.com
1-800-955-9007
1-866-612-0380 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-852-9001
Canada — Customer Assistance
General Motors of Canada, Limited
Customer Assistance Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-1999 (English and French)
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-268-6800
Roadside Assistance Program
In the U.S., call1-800-852–9001
In Canada, call1-800-268-6800
Service available 24 hours a day, 365 days a year.
Saab has a strong commitment to customer
satisfaction and has established the Saab Roadside
Assistance Program. As the owner of a new Saab
vehicle, you are automatically enrolled in the Saab
Roadside Assistance program. This value-added
service is intended to provide you with peace of
mind as you drive in the city or travel the open road
throughout the 4 year/50,000 mile term of your
New Car Limited Warranty..
Who is Covered?
Roadside Assistance coverage is for the vehicle
operator, regardless of ownership. A person driving
this vehicle without the consent of the owner is
not eligible for coverage.
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