service SATURN ASTRA 2009 Owners Manual

Services Provided

Emergency Fuel Delivery:
Delivery of enough fuel
for the vehicle to get to the
nearest service station.
Lock-Out Service:Service is
provided to unlock the vehicle
if you are locked out. A remote
unlock may be available if you
have OnStar
®. For security
reasons, the driver must present
identication before this service
is given.
Emergency Tow From a Public
Road or Highway:Tow to the
nearest Saturn retailer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also
given when the vehicle is stuck
in sand, mud, or snow.
Flat Tire Change:Service is
provided to change a at tire
with the spare tire. The spare tire,
if equipped, must be in good
condition and properly inated.
It is the owner’s responsibility for
the repair or replacement of
the tire if it is not covered by the
warranty.
Battery Jump Start:Service is
provided to jump start a dead
battery.
Trip Interruption Benets and
Assistance:If your trip is
interrupted due to a warranty
failure, incidental expenses may
be reimbursed during the 5 years/
100,000 miles (160 000 km)
Powertrain warranty period.
Items considered are hotel,
meals, and rental car.
Services Not Included in
Roadside Assistance

Impound towing caused by
violation of any laws.
Legal nes.
Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
Towing or services for vehicles
driven on a non-public road or
highway.
Customer Information 12-7
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Services Specic to Canadian
Purchased Vehicles

Fuel delivery:Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
Lock-Out Service:Vehicle
registration is required.
Trip Routing Service:Detailed
maps of North America are
provided when requested either
with the most direct route or
the most scenic route. There is a
limit of six requests per year.
Additional travel information
is also available. Allow
three weeks for delivery.
Trip Interruption Benets and
Assistance:Must be over
250 kilometres from where
your trip was started to
qualify. General Motors ofCanada Limited requires
pre-authorization, original
detailed receipts, and a copy
of the repair orders. Once
authorization has been received,
the Roadside Assistance
advisor will help you make
arrangements and explain how
to receive payment.
Alternative Service:
If assistance cannot be
provided right away, the
Roadside Assistance advisor
may give you permission to get
local emergency road service.
You will receive payment,
up to $100, after sending the
original receipt to Roadside
Assistance. Mechanical failures
may be covered, however
any cost for parts and labor
for repairs not covered by the
warranty are the owner
responsibility.
Scheduling Service
Appointments
When your vehicle requires warranty
service, contact your dealer/retailer
and request an appointment.
By scheduling a service appointment
and advising your service consultant
of your transportation needs, your
dealer/retailer can help minimize
your inconvenience.
If your vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety-related. If it is, please
call your dealership/retailer, let them
know this, and ask for instructions.
If the dealer/retailer requests
you to bring the vehicle for service,
you are urged to do so as early
in the work day as possible to allow
for the same day repair.
12-8 Customer Information
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Courtesy Transportation
To enhance your ownership
experience, we and our participating
retailers are proud to offer Courtesy
Transportation, a customer
support program for vehicles with
the Bumper to Bumper (Base
Warranty Coverage period in
Canada), extended powertrain, and
hybrid specic warranties in both
the U.S. and Canada.
Several courtesy transportation
options are available to assist
in reducing your inconvenience
when warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled “Warranty and Owner
Assistance Information” furnished
with each new vehicle provides
detailed warranty coverage
information.
Transportation Options
Warranty service can generally
be completed while you wait.
However, if you are unable to wait,
Saturn helps to minimize your
inconvenience by providing several
transportation options. Depending
on the circumstances, your
retailer can offer you one of the
following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Retailers may
provide you with shuttle service to
get you to your destination with
minimal interruption of your daily
schedule. This includes one-way or
round trip shuttle service within
reasonable time and distance
parameters of the retailer’s area.Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight
warranty repairs, and public
transportation is used instead of the
retailer’s shuttle service, the
expense must be supported by
original receipts and can only be up
to the maximum amount allowed
by Saturn for shuttle service.
In addition, for U.S. customers,
should you arrange transportation
through a friend or relative,
limited reimbursement for
reasonable fuel expenses may be
available. Claim amounts should
reect actual costs and be
supported by original receipts. See
your retailer for information
regarding the allowance amounts for
reimbursement of fuel or other
transportation costs.
Customer Information 12-9
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Courtesy Rental Vehicle
Your retailer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is kept
for an overnight warranty repair.
Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
You are responsible for fuel
usage charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of
the repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every retailer. Please contact your
retailer for specic information
about availability. All Courtesy
Transportation arrangements will be
administered by appropriate
retailer personnel.
Saturn reserves the right to
unilaterally modify, change or
discontinue Courtesy Transportation
at any time and to resolve all
questions of claim eligibility pursuant
to the terms and conditions
described herein at its sole
discretion.
Collision Damage Repair
If your vehicle is involved in a
collision and it is damaged, have
the damage repaired by a qualied
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish your vehicle’s
resale value, and safety
performance can be compromised
in subsequent collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which your vehicle
was originally built. Genuine GM
Collision parts are your best choice
to ensure that your vehicle’s
designed appearance, durability,
and safety are preserved. The use
of Genuine GM parts can help
maintain your GM New Vehicle
Warranty.
12-10 Customer Information
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If a Crash Occurs
Here is what to do if you are
involved in a crash.
Check to make sure that you are
all right. If you are uninjured,
make sure that no one else in
your vehicle, or the other vehicle,
is injured.
If there has been an injury, call
emergency services for help.
Do not leave the scene of a crash
until all matters have been
taken care of. Move your vehicle
only if its position puts you in
danger or you are instructed to
move it by a police officer.
Give only the necessary and
requested information to
police and other parties involved
in the crash. Do not discuss
your personal condition, mental
frame of mind, or anything
unrelated to the crash. This will
help guard against post-crash
legal action.
If you need roadside assistance,
call GM Roadside Assistance.
SeeRoadside Assistance
Program on page 12-6for more
information.
If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card
from the tow truck operator or
write down the driver’s name, the
service’s name, and the phone
number.
Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
Gather the important information
you will need from the other
driver. Things like name,
address, phone number, driver’slicense number, vehicle license
plate, vehicle make, model
and model year, Vehicle
Identication Number (VIN),
insurance company and policy
number, and a general
description of the damage to the
other vehicle.
If possible, call your insurance
company from the scene of
the crash. They will walk
you through the information they
will need. If they ask for a
police report, phone or go to the
police department headquarters
the next day and you can get
a copy of the report for a nominal
fee. In some states/provinces
with “no fault” insurance laws, a
report may not be necessary.
This is especially true if there are
no injuries and both vehicles
are driveable.
12-12 Customer Information
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Service Publications
Ordering Information
Service Manuals
A variety of publications are
available to you. Saturn service
manuals are written for trained
technicians, and in some cases,
specialized tools and equipment are
necessary to complete certain
repairs. However, the manuals are
available to owners who either
have the training, or wish to gain a
greater understanding of the
technical aspect of their Saturn.
For additional publications
information or to order publications
in the United States, call toll
free 1-800-2-SATURN or visit
Saturn-publications.com to order
on-line.
In Canada, Saturn service manuals
are available by calling toll free
1-800-551-4123.
Owner Publications
Information on how to obtain
product bulletins and as described
below is applicable only in the
fty U.S. states and the District of
Columbia, and only for cars and
light trucks with a Gross Vehicle
Weight Rating (GVWR) less
than 10,000 pounds (4 536 kg).
Copies of individual bulletins
are also at your participating Saturn
retailer. You can ask to see them.
In Canada, information relating
to product service bulletins can be
obtained by contacting your
Saturn retailer.
Service Bulletins
Saturn regularly sends its retailers
useful service bulletins about Saturn
products. Saturn monitors product
performance in the eld. We then
prepare bulletins for servicing
our products better. You can get
these bulletins, too.Bulletins cover various subjects.
Some pertain to the proper use
and care of your vehicle.
Some describe costly repairs.
Others describe inexpensive repairs
which, if done on time with the
latest parts, may avoid future costly
repairs.
Some bulletins tell a technician how
to repair a new or unexpected
condition. Others describe a quicker
way to x your vehicle. They can
help a technician service your
vehicle better.
Most bulletins apply to conditions
affecting a small number of vehicles.
Your Saturn retailer or a qualied
technician may have to determine if
a specic bulletin applies to your
vehicle. To order Saturn bulletins,
call Saturn Publications at
1-800-2-SATURN or visit
saturn-publications.com to order
online.
Customer Information 12-15
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Vehicle Data
Recording and
Privacy
Your Saturn vehicle has a number
of sophisticated computers that
record information about the
vehicle’s performance and how it is
driven. For example, your vehicle
uses computer modules to monitor
and control engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy airbags in a crash and,
if so equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help your dealer/retailer
technician service your vehicle.
Some modules may also store data
about how you operate the vehicle,
such as rate of fuel consumption or
average speed. These modules may
also retain the owner’s personal
preferences, such as radio pre-sets,
seat positions, and temperature
settings.
Event Data Recorders
This vehicle has an Event Data
Recorder (EDR). The main purpose
of an EDR is to record, in certain
crash or near crash-like situations,
such as an airbag deployment
or hitting a road obstacle, data that
will assist in understanding how
a vehicle’s systems performed.
The EDR is designed to record data
related to vehicle dynamics and
safety systems for a short period
of time, typically 30 seconds or less.
The EDR in this vehicle is designed
to record such data as:
How various systems in your
vehicle were operating
Whether or not the driver and
passenger safety belts were
buckled/fastened
How far, if at all, the driver was
pressing the accelerator and/or
brake pedal
How fast the vehicle was travelingThis data can help provide a better
understanding of the circumstances
in which crashes and injuries occur.
Important:EDR data is recorded
by your vehicle only if a non-trivial
crash situation occurs; no data
is recorded by the EDR under
normal driving conditions and no
personal data (e.g., name, gender,
age, and crash location) is
recorded. However, other parties,
such as law enforcement, could
combine the EDR data with the type
of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required,
and access to the vehicle or the
EDR is needed. In addition to
the vehicle manufacturer, other
parties, such as law enforcement,
that have the special equipment, can
read the information if they have
access to the vehicle or the EDR.
12-16 Customer Information
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Saturn will not access this data or
share it with others except: with
the consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request of police or
similar government office; as part of
Saturn’s defense of litigation
through the discovery process; or,
as required by law. Data that Saturn
collects or receives may also be
used for Saturn research needs or
may be made available to others
for research purposes, where
a need is shown and the data is not
tied to a specic vehicle or vehicle
owner.
OnStar®
If your vehicle has OnStar and you
subscribe to the OnStar services,
please refer to the OnStar Terms
and Conditions for information
on data collection and use. See also
OnStar
®System on page 4-38in
this manual for more information.
Navigation System
If your vehicle has a navigation
system, use of the system
may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
Refer to the navigation system
operating manual for information
on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some
vehicles for functions such as
tire pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door
locking/unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
Saturn vehicles does not use
or record personal information or
link with any other Saturn system
containing personal information.
Customer Information 12-17
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A
Accessories and
Modications...................... 9-3
Accessory Power Outlets......4-10
Adding Equipment to Your
Airbag-Equipped Vehicle....1-36
Additives, Fuel.....................8-34
Add-On Electrical
Equipment.......................9-34
Air Cleaner/Filter, Engine.......9-11
Air Conditioning..................... 7-1
Airbag
Passenger Status
Indicator.......................4-15
Readiness Light................4-14
System, Replacing Parts
After a Crash................1-37
Airbag System.....................1-24
Adding Equipment to Your
Airbag-Equipped
Vehicle........................1-36
Check.............................1-37
How Does an Airbag
Restrain?.....................1-28
Passenger Sensing
System........................1-30Airbag System (cont.)
Servicing Your
Airbag-Equipped
Vehicle........................1-35
What Makes an Airbag
Inate?........................1-28
What Will You See After
an Airbag Inates?........1-29
When Should an Airbag
Inate?........................1-27
Where Are the Airbags?.....1-26
Antenna, Fixed Mast............6-24
Antilock Brake
System (ABS)..................8-18
Antilock Brake, System
Warning Light...................4-17
Appearance Care
Chemical Paint Spotting.....9-80
Exterior Cleaning..............9-76
Finish Damage.................9-79
Interior Cleaning...............9-73
Sheet Metal Damage........9-79
Underbody Maintenance....
9-80
Appointments, Scheduling
Service...........................12-8Audio System........................ 6-1
Audio Steering Wheel
Controls.......................6-23
Fixed Mast Antenna..........6-24
Radio Reception...............6-24
Theft-Deterrent Feature......6-23
Audio System(s).................... 6-2
Automatic Transmission
Fluid...............................9-12
Operation.......................... 8-6
B
Battery...............................9-25
Run-Down Protection.......... 5-4
Brake Fluid.........................9-22
Brakes...............................9-22
System Warning Light.......4-16
Braking...............................8-17
Break-In, New Vehicle............ 8-2
Bulb Replacement
Daytime Running Lamp....... 5-2
Bulb Replacement
Center High-Mounted
Stoplamp (CHMSL)........9-29
Fog Lamp ......................... 5-2
Front Turn Signal Lamps . . . 9-28
INDEX i-1
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Customer Information (cont.)
Reporting Safety Defects
to the United States
Government................12-14
Roadside Assistance
Program.......................12-6
Service Publications
Ordering Information.....12-15
D
Defensive Driving.................8-16
Delayed Headlamps............... 5-2
Doing Your Own
Service Work..................... 9-4
Dome Lamps ........................ 5-3
Door
Ajar Light........................4-23
Locks............................... 2-5
Power Door Locks.............. 2-6
Rear Door Security Locks.... 2-6
Driver Information
Center (DIC)....................4-25
DIC Operation and
Displays...............4-26, 4-32
DIC Warnings and
Messages....................4-36Driving
At Night..........................8-23
Before a Long Trip............8-25
Defensive........................8-16
Drunken..........................8-16
Highway Hypnosis............8-25
Hill and Mountain Roads....8-26
In Rain and on Wet
Roads.........................8-24
Rocking Your Vehicle to
Get it Out ....................8-29
Winter.............................8-27
Winter Mode Light............4-22
Driving for Better Fuel
Economy.........................8-15
E
EDR .................................12-16
Electrical System
Add-On Equipment............9-34
Engine Compartment
Fuse Block...................9-35
Fuses.............................9-35
Headlamp Wiring..............9-34
Rear Compartment Fuse
Block...........................9-37Engine
Air Cleaner/Filter...............9-11
Check and Service Engine
Soon Lamp..................4-18
Coolant...........................9-16
Coolant Temperature
Warning Light...............4-18
Drive Belt Routing...........11-15
Engine Compartment
Overview....................... 9-6
Exhaust...........................8-14
Oil ................................... 9-7
Oil Life System.................. 9-9
Overheating.....................9-18
Starting............................. 8-3
Engine Heater....................... 8-5
Entry Lighting........................ 5-3
Event Data Recorders.........12-16
Extender, Safety Belt............1-22
Exterior Lamps...................... 5-1
Exterior Lamps Off
Reminder........................4-23
INDEX i-3
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