phone SATURN AURA 2009 Owner's Manual

Rear Seat Audio Controls
The following function is controlled by the main radio:
Front seat passengers can turn the RSA off by
quickly pressing the front radio power knob twice.
Headphones
The RSA includes two wireless headphones that are
dedicated to this system. These headphones are used
to listen to media such as CDs or radio. The wireless
headphones have an On/Off button and a volume control.
Push the power button to turn on the headphones. An
indicator light located on the headphones comes on. If
the light does not come on, the batteries might need to be
replaced. See “Battery Replacement” later in this section
for more information. Switch the headphones to Off when
not in use.
Infrared transmitters are located on the rear seat audio
faceplate above the top row of buttons. This area is
not a display. The headphones shut off automatically
to save the battery power if the RSA shuts off or if the
headphones are out of range of the transmitters for more
than three minutes. If you move too far forward or step
out of the vehicle, the headphones lose the audio signal.The headphones automatically turn off after four hours
of continuous use.
To adjust the volume on the headphones, use the
volume control located on the right side.
For optimal audio performance, the headphones must
be worn correctly. Headphones should be worn with
the headband over the top of the head for best audio
reception. The symbol L (Left) appears on the upper left
side, above the ear pad and should be positioned on the
left ear. The symbol R (Right) appears on the upper right
side, above the ear pad and should be positioned on the
right ear.
Notice:Do not store the headphones in heat or
direct sunlight. This could damage the headphones
and repairs will not be covered by the warranty.
Storage in extreme cold can weaken the batteries.
Keep the headphones stored in a cool, dry place.
If the foam ear pads attached to the headphones
become worn or damaged, the pads can be replaced
separately from the headphone set. Contact your
dealer/retailer for more information.
3-88
ProCarManuals.com

Battery Replacement
To change the batteries on the headphones, do the
following:
1. Turn the screw to loosen the battery door located on
the left side of the headphones. Slide the battery
door open.
2. Replace the two batteries in the compartment. Make
sure that they are installed correctly, using the
diagram on the inside of the battery compartment.
3. Replace the battery door and tighten the door
screw.
If the headphones are to be stored for a long period of
time, remove the batteries and keep them in a cool,
dry place.
Theft-Deterrent Feature
THEFTLOCK®is designed to discourage theft of the
vehicle’s radio by learning a portion of the Vehicle
Identication Number (VIN). The radio does not operate
if it is stolen or moved to a different vehicle.
Audio Steering Wheel Controls
Vehicles with audio
steering wheel controls
could differ depending
on the vehicle’s options.
Some audio controls can
be adjusted at the steering
wheel.
e+/e−(Volume):Press to increase or to decrease
the radio volume.
w/x(Next / Previous):Press to change radio
stations, select tracks on a CD, or to select tracks and
navigate folders on an iPod
®or USB device.
To change radio stations:
Press and releaseworxto go to the next or
previous radio station stored as a preset.
Press and holdworxto go to the next or
previous radio station in the selected band with a
strong signal.
3-89
ProCarManuals.com

Radio Reception
Frequency interference and static can occur during
normal radio reception if items such as cell phone
chargers, vehicle convenience accessories, and external
electronic devices are plugged into the accessory power
outlet. If there is interference or static, unplug the item
from the accessory power outlet.
AM
The range for most AM stations is greater than for FM,
especially at night. The longer range can cause station
frequencies to interfere with each other. For better radio
reception, most AM radio stations boost the power levels
during the day, and then reduce these levels during the
night. Static can also occur when things like storms and
power lines interfere with radio reception. When this
happens, try reducing the treble on the radio.
FM Stereo
FM signals only reach about 10 to 40 miles (16 to 65 km).
Although the radio has a built-in electronic circuit that
automatically works to reduce interference, some static
can occur, especially around tall buildings or hills,
causing the sound to fade in and out.
XM™ Satellite Radio Service
XM Satellite Radio Service gives digital radio reception
from coast-to-coast in the 48 contiguous United States,
and in Canada. Just as with FM, tall buildings or hills can
interfere with satellite radio signals, causing the sound to
fade in and out. In addition, traveling or standing under
heavy foliage, bridges, garages, or tunnels may cause
loss of the XM signal for a period of time.
Cellular Phone Usage
Cellular phone usage may cause interference with the
vehicle’s radio. This interference may occur when making
or receiving phone calls, charging the phone’s battery,
or simply having the phone on. This interference causes
an increased level of static while listening to the radio.
If static is received while listening to the radio, unplug the
cellular phone and turn it off.
3-91
ProCarManuals.com

Backglass Antenna
The AM-FM antenna is integrated with the rear window
defogger, located in the rear window. Make sure that
the inside surface of the rear window is not scratched
and that the lines on the glass are not damaged. If the
inside surface is damaged, it could interfere with radio
reception. For proper radio reception, the antenna
connector needs to be properly attached to the post
on the glass.
If a cellular telephone antenna needs to be attached to
the glass, make sure that the grid lines for the AM-FM
antenna are not damaged. There is enough space
between the grid lines to attach a cellular telephone
antenna without interfering with radio reception.
Notice:Using a razor blade or sharp object to clear
the inside rear window can damage the rear window
antenna and/or the rear window defogger. Repairs
would not be covered by the vehicle warranty. Do not
clear the inside rear window with sharp objects.
Notice:Do not apply aftermarket glass tinting with
metallic lm. The metallic lm in some tinting
materials will interfere with or distort the incoming
radio reception. Any damage caused to your
backglass antenna due to metallic tinting materials
will not be covered by the vehicle warranty.
XM™ Satellite Radio Antenna
System
The XM Satellite Radio antenna is located on the roof of
the vehicle. Keep the antenna clear of obstructions for
clear radio reception.
If the vehicle has a sunroof, the performance of the XM
system may be affected if the sunroof is open.
Chime Level Adjustment
The radio may be used to adjust the vehicle’s chime level.
If the radio can be used to change the volume level of the
chime, press and hold the sixth FAV softkey with the
ignition on and the radio power off. The volume level
changes between Normal and Loud. The selected
volume level appears on the radio display.
Removing the radio and not replacing it with a factory
radio or chime module will disable vehicle chimes.
3-92
ProCarManuals.com

Filling the Tank
{CAUTION:
Fuel vapor burns violently and a fuel re can
cause bad injuries. To help avoid injuries to you
and others, read and follow all the instructions on
the pump island. Turn off the engine when you are
refueling. Do not smoke if you are near fuel or
refueling the vehicle. Do not use cellular phones.
Keep sparks, ames, and smoking materials away
from fuel. Do not leave the fuel pump unattended
when refueling the vehicle. This is against the law
in some places. Do not re-enter the vehicle while
pumping fuel. Keep children away from the fuel
pump; never let children pump fuel.
The fuel door is located on the passenger side of the
vehicle.To open the fuel door, push the rearward center edge in
and release and it will open.
To remove the tethered fuel cap, turn it slowly
counterclockwise.
5-8
ProCarManuals.com

Filling a Portable Fuel Container
{CAUTION:
Never ll a portable fuel container while it is in
the vehicle. Static electricity discharge from the
container can ignite the fuel vapor. You can be
badly burned and the vehicle damaged if this
occurs. To help avoid injury to you and others:
Dispense fuel only into approved containers.
Do not ll a container while it is inside a
vehicle, in a vehicle’s trunk, pickup bed,
or on any surface other than the ground.
Bring the ll nozzle in contact with the inside
of the ll opening before operating the nozzle.
Contact should be maintained until the lling
is complete.
Do not smoke while pumping fuel.
Do not use a cellular phone while
pumping fuel.
Checking Things Under
the Hood
{CAUTION:
An electric fan under the hood can start up and
injure you even when the engine is not running.
Keep hands, clothing, and tools away from any
underhood electric fan.
{CAUTION:
Things that burn can get on hot engine parts and
start a re. These include liquids like fuel, oil,
coolant, brake uid, windshield washer and other
uids, and plastic or rubber. You or others could
be burned. Be careful not to drop or spill things
that will burn onto a hot engine.
5-10
ProCarManuals.com

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-5
Customer Assistance for
Text Telephone (TTY) Users.........................7-6
Customer Assistance Offices............................7-6
GM Mobility Reimbursement Program................7-6
Roadside Assistance Program..........................7-7
Scheduling Service Appointments.....................7-9
Courtesy Transportation.................................7-10
Collision Damage Repair................................7-11Reporting Safety Defects................................7-14
Reporting Safety Defects to the
United States Government..........................7-14
Reporting Safety Defects to the
Canadian Government................................7-15
Reporting Safety Defects to Saturn..................7-15
Service Publications Ordering Information.........7-15
Vehicle Data Recording and Privacy................7-16
Event Data Recorders...................................7-17
OnStar
®......................................................7-18
Navigation System........................................7-18
Radio Frequency Identication (RFID)..............7-18
Section 7 Customer Assistance Information
7-1
ProCarManuals.com

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
retailer and to Saturn. Together we are committed to
providing our customers with unparalleled service,
before, during, and after the purchase of a Saturn vehicle,
for total customer satisfaction. We call this the Saturn
Difference. Normally, any concerns with the sales
transaction or the operation of the vehicle are resolved
by the retailer’s sales or service departments. If, for any
reason, your ownership experience falls below your
expectations, we suggest you take the following action:
STEP ONE:Contact the Retail Customer Assistance
Liaison. Any member of the retail management team has
the authority and the desire to resolve your concerns.
Normally, concerns can be quickly resolved at this level.STEP TWO:Should you need additional assistance, in
the U.S., contact the Saturn Customer Assistance Center
by calling 1-800-553-6000. In Canada, call the Saturn
Customer Communication Centre at 1-800-263-1999.
A Saturn Customer Assistance Center team member
will handle your call and assist in providing product
and warranty information, the nearest retailer location,
roadside assistance, brochures, literature and discuss
any concerns you may have.
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (VIN). This 17-digit
number can be found on the vehicle registration or
title, on the upper driver side corner of the instrument
panel, or on your roadside assistance key card.
The name of your selling and servicing retail facility.
Vehicle delivery date and present mileage.
Your daytime and evening phone numbers.
When contacting Saturn, please remember that your
concern will likely be resolved at a retailer’s facility.
That is why we suggest you follow Step One rst.
7-2
ProCarManuals.com

STEP THREE (U.S. Owners):Both Saturn and
its retailers are committed to making sure you are
completely satised with your Saturn vehicle. However,
if you continue to remain unsatised after following the
procedure outlined in Steps One and Two, Saturn and
its retailers offer the additional assistance of a neutral
party through our voluntary participation in a mediation/
arbitration program called Better Business Bureau (BBB)
Auto Line.
The BBB Auto Line Program is an out-of-court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
This program is available at no cost to you, our customer.
Although you may be required to resort to this informal
dispute resolution program prior to ling a court action,
use of the program is free of charge and your case is
generally heard within 40 days. If you do not agree with
the decision given in your case, you can reject it and
proceed with any other venue for relief available to you.Contact the BBB Auto Line Program by using the toll-free
telephone number or by writing them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age, mileage
and other factors. Saturn Corporation reserves the right
to change eligibility limitations and/or discontinue its
participation in this program.
7-3
ProCarManuals.com

STEP THREE (Canadian Owners):
General Motors Participation in the
Mediation/Arbitration Program
In the event that you do not feel your concerns have
been addressed after following the procedure outlined in
Steps 1 and 2, General Motors of Canada Limited has
committed to binding arbitration of owner disputes
involving factory-related vehicle service claims. The
program provides for the review of the facts involved by
an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program is
designed so that the entire dispute settlement process,
from the time you le your complaint to the nal decision,
should be completed in approximately 70 days. We
believe our impartial program offers advantages over
courts in most jurisdictions because it is informal, quick,
and free of charge.For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP), call
toll-free 1-800-207-0685. Alternatively, you may call
the Saturn Customer Communication Centre,
1-800-263-1999, or you may write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied by the Vehicle
Identication Number (VIN).
7-4
ProCarManuals.com