phone SATURN AURA 2009 Owner's Guide

Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/saturn
Information and services customized for your specic
vehicle — all in one convenient place.
Digital owner manual, warranty information,
and more
Online service and maintenance records
Find Saturn retailers for service nationwide
Exclusive privileges and offers
Recall notices for your specic vehicle
OnStar®and GM Cardmember Services Earnings
summaries
Other Helpful Links:
Saturn — www.saturn.com
Saturn Merchandise — www.saturncollection.com
Help Center — www.saturn.com/helpcenter
FAQ
Contact Us
My GM Canada (Canada) — www.gm.ca
My GM Canada is a password-protected section of
www.gm.ca where you can save information on
GM vehicles, get personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as address
and phone number for each of your preferred GM
dealers/retailers.
My Driveway: Access quick links to parts and
service estimates, check trade-in values, or
schedule a service appointment by adding the
vehicles you own to your driveway prole.
My Preferences: Manage your prole and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section within
www.gm.ca.
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Customer Assistance for Text
Telephone (TTY) Users
To assist owners who have hearing difficulties, Saturn
has installed special TDD (Telecommunication Devices
for the Deaf) equipment in its Saturn Customer
Assistance Center.
Any hearing or speech-impaired customer who has
access to a TDD or to a conventional Text Telephone
(TTY) can communicate with Saturn by dialing
1-800-TDD-6000. TTY users in Canada may dial
1-800-263-3830.
Customer Assistance Offices
Saturn encourages customers to call the toll-free
number for assistance. If a customer wishes to write to
Saturn, the letter should be addressed to:
Saturn Customer Assistance Center
P.O. Box 33173
Detroit, MI 48232-5173
1-800-553-6000
1-800-833-6000 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-553-6000In Canada, write to:
Saturn Customer Communication Centre
General Motors of Canada Ltd.
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
GMcanada.com
1-800-263-1999
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
GM Mobility Reimbursement
Program
This program, available to qualied applicants, can
reimburse you up to $1,000 toward eligible aftermarket
driver or passenger adaptive equipment you may require
for your vehicle such as hand controls, wheelchair/
scooter lifts, etc.
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The offer is available for a limited period of time from
the date of vehicle purchase/lease.
For more details, or to determine your vehicle’s
eligibility, visit your Saturn retailer or call the Saturn
Customer Assistance Center at 1-800-553-6000.
Text telephone (TTY) users, call 1-800-833-6000.
In Canada, customers may call the Saturn Customer
Communication Centre at 1-800-263-1999. TTY users in
Canada may call 1-800-263-3830.
Roadside Assistance Program
For U.S. purchased vehicles, call1-800-553-6000;
(Text Telephone (TTY): 1-800-889-2438).
For Canadian purchased vehicles, call1-800-268-6800.
Service is available 24 hours a day, 365 days a year.
Calling for Assistance
When calling Roadside Assistance, have the following
information ready:
Your name, home address, and home telephone
number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number of the
vehicle
Odometer reading, Vehicle Identication Number
(VIN), and delivery date of the vehicle
Description of the problem
Coverage
Services are provided up to 5 years/100,000 miles
(160 000 km), whichever comes rst.
In the U.S., anyone driving the vehicle is covered.
In Canada, a person driving the vehicle without
permission from the owner is not covered.
Roadside Assistance is not a part of the New Vehicle
Limited Warranty. Saturn and General Motors of Canada
Limited reserve the right to make any changes or
discontinue the Roadside Assistance program at any
time without notication.
Saturn and General Motors of Canada Limited reserve
the right to limit services or payment to an owner or
driver if they decide the claims are made too often, or
the same type of claim is made many times.
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If a Crash Occurs
Here is what to do if you are involved in a crash.
Check to make sure that you are all right. If you
are uninjured, make sure that no one else in your
vehicle, or the other vehicle, is injured.
If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until all
matters have been taken care of. Move your vehicle
only if its position puts you in danger or you are
instructed to move it by a police officer.
Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental frame
of mind, or anything unrelated to the crash. This will
help guard against post-crash legal action.
If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 7-7for more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identication Number (VIN), insurance company and
policy number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable.
Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer/retailer or a
private collision repair facility to x the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable with
their work for a long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
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OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and use.
See alsoOnStar
®System on page 2-38in this manual
for more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in Saturn vehicles does not
use or record personal information or link with any other
Saturn system containing personal information.
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Check
Engine Lamp..............................................3-37
Checking Things Under the Hood......................5-10
Chemical Paint Spotting...................................5-88
Child Restraints
Infants and Young Children...........................1-33
Lower Anchors and Tethers for Children..........1-43
Older Children.............................................1-30
Securing a Child Restraint in a
Rear Seat Position...................................1-50
Securing a Child Restraint in the
Right Front Seat Position..........................1-52
Systems.....................................................1-37
Where to Put the Restraint...........................1-40
Chime Level Adjustment..................................3-92
Cleaning
Aluminum Wheels........................................5-87
Exterior Lamps/Lenses.................................5-85
Fabric/Carpet..............................................5-83
Finish Care.................................................5-86
Instrument Panel, Vinyl, and Other
Plastic Surfaces.......................................5-84
Interior.......................................................5-81
Leather......................................................5-83
Tires..........................................................5-87
Underbody Maintenance...............................5-88
Washing Your Vehicle...................................5-85
Weatherstrips..............................................5-84
Windshield and Wiper Blades........................5-86Climate Control System...................................3-19
Outlet Adjustment........................................3-26
Climate Control Systems
Automatic...................................................3-23
Clock, Setting.................................................3-56
Collision Damage Repair..................................7-11
Compact Spare Tire........................................5-80
Compass.......................................................2-36
Content Theft-Deterrent....................................2-18
Control of a Vehicle
.......................................... 4-3
Convenience Net............................................2-49
Coolant
Engine.......................................................5-23
Engine Temperature Gage............................3-36
Engine Temperature Warning Light.................3-35
Cooling System..............................................5-22
Courtesy Transportation...................................7-10
Cruise Control................................................3-10
Cruise Control Light........................................3-41
Cupholders....................................................2-48
Customer Assistance......................................... 7-6
Offices......................................................... 7-6
Text Telephone (TTY) Users........................... 7-6
Customer Information
Service Publications Ordering Information........7-15
Customer Satisfaction Procedure........................ 7-2
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Outside
Automatic Dimming Mirror.............................2-37
Heated Mirrors............................................2-37
Power Mirrors.............................................2-37
Overheated Engine Protection Operating Mode....5-30
Owner Checks and Services.............................. 6-9
Owners, Canadian............................................... ii
P
Paint, Damage...............................................5-88
Parade Dimming.............................................3-16
Park
Headlamps Off in Park.................................3-13
Shifting Into................................................2-30
Shifting Out of............................................2-32
Parking
Over Things That Burn.................................2-32
Parking Brake................................................2-29
Passenger Airbag Status Indicator.....................3-31
Passenger Sensing System..............................1-65
Passing.........................................................4-13PASS-Key
®III+ Electronic Immobilizer...............2-19
PASS-Key®III+ Electronic Immobilizer
Operation...................................................2-20
Perchlorate Materials Requirements, California...... 5-4
Phone
Bluetooth
®..................................................3-75
Power
Door Locks.................................................2-10
Electrical System.........................................5-90
Lift Seat....................................................... 1-8
Retained Accessory (RAP)............................2-23
Seat............................................................ 1-3
Steering Fluid.............................................5-30
Windows....................................................2-16
Pregnancy, Using Safety Belts..........................1-29
Pressure Cap.................................................5-27
Privacy..........................................................7-16
Navigation System.......................................7-18
OnStar.......................................................7-18
Radio Frequency Identication (RFID).............7-18
Programmable Automatic Door Locks.................2-11
Proposition 65 Warning, California....................... 5-4
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Storage
Garment Hooks...........................................2-49
Storage Areas
Center Console...........................................2-49
Convenience Net.........................................2-49
Cupholders.................................................2-48
Glove Box..................................................2-48
Stuck in Sand, Mud, Ice, or Snow.....................4-20
Sun Visors.....................................................2-17
Sunroof.........................................................2-49
T
Tachometer....................................................3-29
Taillamps
Turn Signal, Sidemarker, Stoplamps, and
Back-Up Lamps.......................................5-42
Telescopic Wheel.............................................. 3-6
Text Telephone (TTY) Users............................... 7-6
Theft-Deterrent Feature....................................3-89
Theft-Deterrent Systems...................................2-18
Content Theft-Deterrent................................2-18
PASS-Key
®III+ Electronic Immobilizer............2-19
PASS-Key®III+ Electronic Immobilizer
Operation................................................2-20
Tilt Wheel........................................................ 3-6
Time, Setting..................................................3-56Tire
Pressure Light.............................................3-36
Tires.............................................................5-45
Aluminum Wheels, Cleaning..........................5-87
Buying New Tires........................................5-61
Chains.......................................................5-66
Changing a Flat Tire....................................5-68
Cleaning....................................................5-87
Compact Spare...........................................5-80
Different Size..............................................5-63
High-Speed Operation..................................5-53
If a Tire Goes Flat.......................................5-67
Ination - Tire Pressure................................5-52
Inspection and Rotation................................5-59
Installing the Spare Tire................................5-71
Pressure Monitor Operation...........................5-55
Pressure Monitor System..............................5-54
Removing the Flat Tire.................................5-71
Removing the Spare Tire and Tools...............5-69
Sidewall Labeling.........................................5-46
Storing a Flat or Spare Tire and Tools............5-76
Terminology and Denitions...........................5-49
Uniform Tire Quality Grading.........................5-63
Wheel Alignment and Tire Balance.................5-65
Wheel Replacement.....................................5-65
When It Is Time for New Tires......................5-60
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