service schedule SATURN AURA HYBRID 2010 User Guide

Online Owner Center
Online Owner Center
(U.S.) — www.gmownercenter.com/
saturn
Information and services customized for your specific
vehicle — all in one convenient place.
•Digital owner manual, warranty information,
and more
•Online service and maintenance records
•Find Saturn retailers for service nationwide
•Exclusive privileges and offers
•Recall notices for your specific vehicle
•OnStar®and GM Cardmember Services Earnings
summaries
Other Helpful Links:
Saturn−www.saturn.com
Saturn Merchandise — www.saturncollection.com
Help Center — www.saturn.com/helpcenter
•FAQ
•Contact Us
My GM Canada (Canada) — www.gm.ca
My GM Canada is a password-protected section of
www.gm.ca where you can save information on
GM vehicles, get personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
•My Showroom: Find and save information on
vehicles and current offers in your area.
•My Dealers/Retailers: Save details such as address
and phone number for each of your preferred GM
dealers/retailers.
•My Driveway: Access quick links to parts and
service estimates, check trade-in values, or
schedule a service appointment by adding the
vehicles you own to your driveway profile.
•My Preferences: Manage your profile and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section within
www.gm.ca.
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•Trip Interruption Benets and Assistance:Must
be over 250 kilometres from where your trip was
started to qualify. General Motors of Canada Limited
requires pre-authorization, original detailed
receipts, and a copy of the repair orders. Once
authorization has been received, the Roadside
Assistance advisor will help you make arrangements
and explain how to receive payment.
•Alternative Service:If assistance cannot be
provided right away, the Roadside Assistance
advisor may give you permission to get local
emergency road service. You will receive payment,
up to $100, after sending the original receipt to
Roadside Assistance. Mechanical failures may be
covered, however any cost for parts and labor
for repairs not covered by the warranty are
the owner responsibility.
Scheduling Service Appointments
When your vehicle requires warranty service, contact
your dealer/retailer and request an appointment.
By scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer/retailer can help minimize your inconvenience.If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership/retailer,
let them know this, and ask for instructions.
If the dealer/retailer requests you to bring the vehicle for
service, you are urged to do so as early in the work
day as possible to allow for the same day repair.
Courtesy Transportation Program
To enhance your ownership experience, we and
our participating retailers are proud to offer Courtesy
Transportation, a customer support program for vehicles
with the Bumper to Bumper (Base Warranty Coverage
period in Canada), extended powertrain, and hybrid
specific warranties in both the U.S. and Canada.
Several courtesy transportation options are available to
assist in reducing your inconvenience when warranty
repairs are required.
Courtesy Transportation is not a part of the New Vehicle
Limited Warranty. A separate booklet entitled “Warranty
and Owner Assistance Information” furnished with
each new vehicle provides detailed warranty coverage
information.
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Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, Saturn helps
to minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your retailer can offer you one of the following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation. Retailers may provide you with
shuttle service to get you to your destination with
minimal interruption of your daily schedule. This includes
one-way or round trip shuttle service within reasonable
time and distance parameters of the retailer’s area.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs, and
public transportation is used instead of the retailer’s
shuttle service, the expense must be supported by
original receipts and can only be up to the maximum
amount allowed by Saturn for shuttle service. In addition,
for U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement for
reasonable fuel expenses may be available.Claim amounts should reflect actual costs and be
supported by original receipts. See your retailer for
information regarding the allowance amounts for
reimbursement of fuel or other transportation costs.
Courtesy Rental Vehicle
Your retailer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
that you obtain if your vehicle is kept for an overnight
warranty repair. Rental reimbursement will be limited
and must be supported by original receipts. This
requires that you sign and complete a rental agreement
and meet state/provincial, local, and rental vehicle
provider requirements. Requirements vary and may
include minimum age requirements, insurance coverage,
credit card, etc. You are responsible for fuel usage
charges and may also be responsible for taxes, levies,
usage fees, excessive mileage, or rental usage
beyond the completion of the repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
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Lamps (cont.)
Malfunction Indicator....................................4-31
Reading.....................................................4-13
Trunk.........................................................4-13
Lap-Shoulder Belt...........................................2-24
LATCH System for Child Restraints...................2-42
Leaving the Vehicle With the Engine Running.....3-31
Lift Seat, Power............................................... 2-9
Light, Auto Stop Mode.....................................4-36
Lighting
Entry/Exit...................................................4-13
Parade Dimming..........................................4-13
Lights............................................................4-10
Airbag Readiness........................................4-25
Antilock Brake System (ABS) Warning............4-28
Brake System Warning.................................4-27
Charging System.........................................4-27
Cruise Control.............................................4-34
Engine Coolant Temperature Warning.............4-30
Flash-to-Pass............................................... 4-5
Fuel Economy.............................................4-37
Highbeam On.............................................4-34
High/Low Beam Changer................................ 4-5
Oil Pressure...............................................4-33
On Reminder..............................................4-10
Passenger Airbag Status Indicator..................4-26
Safety Belt Reminders..................................4-24
Security.....................................................4-34
Tire Pressure..............................................4-30
Loading a CD................................................4-58Loading Your Vehicle.......................................5-20
Locks
Delayed Locking..........................................3-10
Door ........................................................... 3-9
Lockout Protection.......................................3-12
Power Door .................................................. 3-9
Programmable Automatic Door Locks.............3-10
Rear Door Security Locks.............................3-11
Loss of Control...............................................
5-12
Lower Anchors and Tethers for Children.............2-42
Lumbar
Power Controls............................................. 2-5
M
Maintenance Schedule
Maintenance Record....................................7-13
Maintenance Replacement Parts....................7-11
Owner Checks and Services........................... 7-8
Recommended Fluids and Lubricants.............7-10
Scheduled Maintenance................................. 7-3
MaintenanceI.................................................. 7-3
MaintenanceII................................................. 7-4
Making a Call.................................................4-75
Malfunction Indicator Lamp...............................4-31
Managing the Vehicle Damage Repair Process . . . 8-13
Manual Locks.................................................. 1-6
Manual Reclining Seatbacks............................... 2-6
Manual Seat.................................................... 1-7
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