park assist SATURN ION 2004 Owners Manual

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your retailer and to Saturn. Together we are committed
to providing our customers with unparalleled service,
before, during and after the purchase of a Saturn
vehicle, for total customer satisfaction. We call this the
Saturn Difference. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your retailer’s sales or service departments.
If, for any reason, your ownership experience falls
below your expectations, we suggest you take
the following action:
STEP ONE:Contact the Retail Customer Assistance
Liaison. Any member of the retail management team has
the authority and the desire to resolve your concerns.
Normally, concerns can be quickly resolved at this level.
STEP TWO:Should you need additional assistance,
contact the Saturn Customer Assistance Center by
calling 1-800-553–6000. In Canada, contact the Saturn
Customer Communication Centre at 1-800-263-1999.A Saturn Customer Assistance Center team member
will handle your call and assist in providing product and
warranty information, the nearest retailer location,
roadside assistance, brochures, literature and discuss
any concerns you may have.
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identication Number. (You will nd this
17-digit number on the vehicle registration or
title, on the upper driver’s side corner of the dash or
on your roadside assistance key card.)
The name of your selling and servicing retail facility.
Vehicle delivery date and present mileage.
Your daytime and evening phone numbers.
If you wish to write to the Saturn Customer Assistance
Center, our address is:
Saturn Customer Assistance Center
100 Saturn Parkway
Mail Code 371-999-S24 Spring Hill, TN 37174-1500
7-2
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Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to notifying
Saturn Corporation.
If NHTSA receives similar complaints, it may open an
investigation, and if it nds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your retailer or
Saturn Corporation.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
330 Sparks Street
Tower C
Ottawa, Ontario K1A 0N5
Reporting Safety Defects to Saturn
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you’ll notify us.
U.S. customers can call the Saturn Customer Assistance
Center at 1-800-553-6000, or write:
Saturn Corporation
100 Saturn Parkway
Mail Drop 371-999-S24
Spring Hill, TN 37174-1500
In Canada, please call us at 1-800-263–1999.
Or, write to:
Saturn Customer Communication Centre
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
7-9
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Automatic Headlamp System............................3-16
Automatic Transaxle........................................2-20
Fluid..........................................................5-24
Operation...................................................2-23
B
Backing Up....................................................4-43
Battery..........................................................5-41
Battery Replacement......................................... 2-8
Battery Run-Down Protection............................3-18
Battery Warning Light......................................3-31
Before Leaving on a Long Trip.........................4-22
Brake
Parking......................................................2-30
System Warning Light..................................3-32
Brake Adjustment............................................5-40
Brake Fluid....................................................5-38
Brake Pedal Travel.........................................5-40
Brake Wear...................................................5-40
Brakes..........................................................5-38
Braking........................................................... 4-6
Braking in Emergencies..................................... 4-8
Break-In, New Vehicle.....................................2-18
Bulb Replacement...........................................5-48
Center High-Mounted Stoplamp (CHMSL)........5-55
Fog Lamps.................................................5-53Bulb Replacement (cont.)
Front Turn Signal and Parking Lamps.............5-53
Front Turn Signal Lamps..............................5-51
Halogen Bulbs............................................5-48
Headlamp Aiming........................................5-47
Headlamps.........................................5-48, 5-50
Replacement Bulbs......................................5-56
Sidemarker Lamps.......................................5-54
Taillamps, Stoplamps and Back-Up Lamps........5-55
Buying New Tires...........................................5-70
C
California Fuel.................................................. 5-6
Canadian Owners................................................ ii
Canadian Roadside Assistance........................... 7-7
Capacities and Specications..........................5-102
Carbon Monoxide...................4-26, 4-39, 2-12, 2-34
Care of
Safety Belts................................................5-89
Your CD Player...........................................3-71
Your CDs ...................................................3-71
Cassette Tape Player Service...........................6-10
CD Messages........................................3-54, 3-67
Center Console Storage Area...........................2-44
Center High-Mounted Stoplamp (CHMSL)...........5-55
Chains, Tires..................................................5-74
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Reporting Safety Defects
Canadian Government................................... 7-9
Saturn......................................................... 7-9
United States Government.............................. 7-9
Restraint System Check
Checking Your Restraint Systems...................1-59
Replacing Restraint System Parts
After a Crash..........................................1-59
Restraint Systems
Checking....................................................1-59
Replacing Parts...........................................1-59
Retained Accessory Power (RAP)......................2-19
Right Front Passenger Position, Safety Belts........1-22
Roadside
Assistance Program....................................... 7-5
Roof Rack System..........................................2-45
Routing, Engine Drive Belt...............................6-17
Running Your Engine While You Are Parked.......2-35
S
Safety Belt
Pretensioners..............................................1-28
Reminder Light............................................3-30
Safety Belts
Care of......................................................5-89
Driver Position............................................1-14Safety Belts (cont.)
How to Wear Safety Belts Properly................1-14
Questions and Answers About Safety Belts........1-13
Rear Safety Belt Comfort Guides for
Children and Small Adults.........................1-26
Rear Seat Passengers.................................1-22
Right Front Passenger Position......................1-22
Safety Belt Extender....................................1-28
Safety Belt Use During Pregnancy.................1-21
Safety Belts Are for Everyone......................... 1-8
Safety Chains.................................................4-42
Safety Warnings and Symbols.............................. iii
Scheduled Maintenance..................................... 6-4
Seatback, Folding Passenger............................. 1-6
Seats
Driver Seat Height Adjuster............................. 1-3
Head Restraints............................................ 1-5
Manual........................................................ 1-2
Passenger Folding Seatback........................... 1-6
Reclining Seatbacks...................................... 1-3
Split Folding Rear Seat.................................. 1-7
Securing a Child Restraint
Designed for the LATCH System...................1-44
Rear Seat Position......................................1-44
Right Front Seat Position..............................1-47
Security While You Travel.................................. 7-5
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